Lennar Reviews in Jacksonville St. Augustine, FL

While we are happy with the house and community, the promises made were not kept. We were told that things that are standard (Everything Included) were actually things that we would have to pay.

Love it....

We retired and moved in December 2019 to Jacksonville to be closer to family. We chose the Halle model and it is the perfect floor plan for us. Any minor problem we have had, Greg and Travis have been very helpful and “Johnny on the spot” to fix the problem and give advise to help maintain the upkeep of our home. VERY HAPPY to call a Highland Chase home.

We ended up with an issue that is unique. Things were done to code (from what we know), but it was NOT enough in our case. Our house does not have enough prevention from air pushing into the walls so we had already ended up dealing with a disaster. We will have to resolve it using out own money.

We selected a quick move in home. The process from the initial home view until closing was very easy and the Lennar staff communicated well with us the whole way. Also, a month after closing we noticed a small issue and this was resolved immediately. I would recommend Lennar to anyone who is interested in a new home.

I’m happy with my home however, I had some repair issues that required many and repeated visits.

This wasn’t my first home that I purchased from Lennar. It’s my second purchase. I am very pleased with our second home. The community in which we live is close to everything. Thank you Lennar for helping us get our second home.

Everything was built fast like clock work. Moving in while building is still going on around you, not so fun.

We Love or new Alexia Model. The floor plan is open and well thought out. The modern Design and open floor plan is just what we were looking for. The bed rooms are spacious and the master suite is separate from the other sleeping quarters. the master bath design is comparable to a much more expensive home.

Love the floor plan and materials. Workmanship could be better (sloppy drywall, paint, and caulking; numerous electrical shortcomings). Slow to non-existent follow up by subs on punch list items and newly discovered issues. Still waiting after 4 months on about 10% of the items.

Very pleasant process with any issues resolved by the end of the 3rd month. Wonderful neighborhood with great neighbors.

Everything was pretty easy and streamlined in the purchasing aspect. Everyone from the agent to the in home questions guy "Orlando" were very helpful and pleasant to work with. The home being brand new so far has is in great shape.

Buying was pretty straight forward. We had a home prior to this one and we needed to sell before we purchased our new Lennar home. They suggested Opendoor and from start to finish it took less than a month to sell and move into our new home. Lennar stayed in contract through the whole process and helped whenever needed.

Buying while out of state was challenging but Lennar helped make everything go smoothly.

So far, so good. Great staff that takes customer service very seriously.

Horrible experience

I love everything about my home and wishes I could have found it sooner. We had smooth sailing through the whole process and the little issues we had with the home Lennar is standing behind every issue to get resolved.

When building our home, Kelly made sure we were updated every step of the way! In addition, on our walk through every inch of the house was made sure to be up to our standards. We had a few requests and Mark made them happen only a week before closing! We love our Lennar home.

very slow to take care of issues I have been waiting 4 months for a big pile of debris left by builder to be removed from my yard. my ac unit is to small for my house size, poor quality sliding glass doors no handles, floor tiles very cheap, paint on walls mark should have had a finish instead of flat, customer service rep is very good but his hands are tied, landscaping is worse ive ever seen no imagination, sod not laid properly very bumpy and spacey. Need better quality control finish one project before going to next

Quality of work

Lack of detail to the finishing touches

We had a great experience throughout the searching and buying of our home. We appreciate all that Kelly (sales agent) and Mark (quality inspector) did to help us through this experience. They continue to assist us with any issues that we come across.

We needs some repairs be completed ASAP.

Overall I am satisfied with my decision to purchase a Lennar home. Quality inside and out, energy efficient which I wanted. They have a great team of people in LONGLEAF...the customer service team, Anthony and Sara are great. They respond accordingly with a sense of urgency. I'm very happy with my choice of purchasing my new home.

Ron, our sales agent was the BEST part of the process. Customer service response to warranty items since closing has been spotty, not always timely, and certainly not going out of their way to meet customer expectations. I think it depends on who is assigned to your property. Have to stay on them and follow up multiple times to get issues resolved.