Lennar Reviews in Jacksonville St. Augustine, FL
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What Jacksonville St. Augustine Homeowners Have to Say About Lennar.
Read all 216 verified reviews from homeowners that built a new home with Lennar in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated Lennar an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Jacksonville-St. Augustine Area
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Customer Reviews
Lennar Homeowner
- Robin N.
- Verified HomeBuyer
- September 24, 2019
- Jacksonville, FL
Everyone was knowledgeable, friendly, willing to help at all times, and we could tell that everyone seemed to enjoy what they were doing. That meant a lot to us as homebuyers. When we finally saw all of our selections installed in our new home, we found them absolutely stunning. We are delighted beyond expectation! It is the home our family has always wanted.” We recommend Lennar to future home buyers!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
My first new home
- Connie S.
- Verified HomeBuyer
- July 31, 2019
- Jacksonville, FL
I love my new home. Lennar homes really care about the families that purchase their homes. They have been as little slow at fixing every that comes up ,but I know they will take care of everything in time. You have a 1 yr warranty.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 4
Beautiful Villa
- Michael E.
- Verified HomeBuyer
- July 30, 2019
- Jacksonville, FL
Our villa is in a beautiful new community, close to shopping, restaurants and other businesses. The layout of our home is perfect and the all-included amenities like state-of-the-art appliances and the wifi home services are wonderful. The on-site building manager and warranty manager are always available and responsive. It was an easy downsize for us thanks to the Lennar associates that we dealt with.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Only interested in selling, very slow response
- Anonymous
- Verified HomeBuyer
- July 30, 2019
- Saint Johns, FL
Workmanship is bad. Very low quality checks. The website does not allow you to keep track of the issues/timeline that you submitted. They do it on purpose. You have to call everyday for 1-2 weeks to fix one issue.
Lennar responded:
Thank you for sharing your comments. We are sorry to hear about your experience. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - Outstanding Company
- Quintin D.
- Verified HomeBuyer
- July 25, 2019
- Jacksonville, FL
Outstanding Company
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Owner
- James F.
- Verified HomeBuyer
- July 16, 2019
- Saint Augustine, FL
Still have dead plants around the house and have not heard from the electrician regarding moving the switches
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 2
House failing apart
- Patrick G.
- Verified HomeBuyer
- July 16, 2019
- Jacksonville, FL
The house is nice don’t get me wrong it’s a nice neighbor hood but the house seems to be falling apart in the past couple months i had more then a few things break for example my ceiling fan mounts broke with in the first 5 minutes of operation the biggest thing is my Air condition went out it’s the middle of summer in Florida i have a new born baby little things like that are concerning
Lennar responded:
Hi Patrick, thank you for sharing your comments about your new home. We are sorry to hear about these difficulties. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can look into them for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Lennar - Beautiful floor plans
- Jaime H.
- Verified HomeBuyer
- July 16, 2019
- Jacksonville, FL
Beautiful floor plans
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Very pleased with the new house and the Lennar home buying experience!
- Sharon D.
- Verified HomeBuyer
- July 10, 2019
- Jacksonville, FL
I truly like the everything included concept as there are no pricing add ons/surprises. The house is trust to move in ready with blinds and ceiling fans. Just add groceries, friends and furniture! This is my 2nd Lennar home and I am happy to recommend them to anyone.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Workmanship
- James H.
- Verified HomeBuyer
- July 09, 2019
- Ponte Vedra, FL
Maybe some contractors had to much work and hurried this house. The drywall and paint work are not up to par.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
Don't deal with
- Anonymous
- Verified HomeBuyer
- July 09, 2019
- Jacksonville, FL
They will look out for themselves only
Lennar responded:
Thank you for your comments. We are sorry to hear that you feel this way. Please send a message to us at corporatecustomercare@lennar.com with the details of any items outstanding. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
CUSTOMER CARE SUCKS
- Lynn S.
- Verified HomeBuyer
- July 04, 2019
- Jacksonville, FL
After five work orders and two telephone calls over a months time. i am still unable to use my kitchen sink, garbage disposal, and dishwasher. I had to cancel my house warming due to the lack of response from customer care and not being able to use my kitchen. Each time I submitted a request, I was told someone would contact me within 48 hours. It is now over 30 days, no one has contacted me, and I still can not use my kitchen..
Lennar responded:
Hi Lynn, thank you for your feedback. We are sorry to hear about these outstanding items with your new home. Please send a message to us at corporatecustomercare@lennar.com with the items and your address, so we can review and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Excellent experience
- Keith P.
- Verified HomeBuyer
- July 04, 2019
- Saint Augustine, FL
Wonderful easy experience all around.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The landscaping is not great.
- Theresa G.
- Verified HomeBuyer
- June 28, 2019
- Saint Augustine, FL
The landscaping is not great. Our tree fell over twice and had to be replanted. Part of our property line has washed away because they didn’t put erosion barrier up and so a fifteen foot section of our sod has been washed under causing big holes in the back yard. They supposedly fixed it twice but it’s still there.
Lennar responded:
Hi Theresa, thank you for sharing your comments about the landscaping at your home. We apologize for the difficulties you have had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding issues. We will review and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 5
Awesome Home Buying Experience
- Joseph C.
- Verified HomeBuyer
- June 20, 2019
- Saint Augustine, FL
I have never had a better home buying experience than with Lennar. From choosing a home to closing, Lennar always had out best interests in mind. They were never pushy or forceful to hurry up a choose a home or to go with Eagle Home Mortgage. Ricardo was only interested in making sure we bought a home that was right for our family. They worked with us and our difficult time schedule. The mortgage company was just as easy to work with - they were on top of everything from the beginning and submitting documents was incredibly easy. Start to finish the process was a dream!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Efficient & reliable service with reasonable price.
- Donald P.
- Verified HomeBuyer
- June 20, 2019
- Saint Augustine, FL
Efficient & reliable service with reasonable price.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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