Lennar Reviews in Lakeland Winter Haven, FL

I am first home buyer with no knowledge of procedures or process. With Lennar,its simple, easy and transparent. My home consultant Felipe walked me through all phases of construction, right from signing to move-in. I am pleased with the quality and materials. The customer care is very responsive till the issues get closed. I am very happy with my choice of Lennar as "Everything is Included". And I love the smart house accessories that Lennar provided to all of their smart home communities .

I am really upset that yall gave all our neighbors a welcome sign and red carper and we gone none. This was my first time buying a home and that actually made me sad and unwelcome

Between the sales lady and the lennar mortgage guy we were going into this situation blind. All my mortgage conversations were held over email or after 9pm phone conversation. It's not a good way to find out closing date got moved by a 2am email and no one answers the phone the next 2 days. Sales lady didn't inform us of any progress on the home only time we heard from her was to get us set up to buy and get our 1% deposit which we didn't k ow about till the day it was due. Moving from out of state they made it very difficult.

To be more upfront on what you are really getting instead of leaving you in the dark. (I.e.) ceiling fans, light over the dining room area, to set the water aggregation system back to a normal level. Be more in contact with the customer during the build process.

It was shared with us that our closing date was moved up due to Lennar’s goal to have 12 homes completed for the quarter. As a consequence, the home was not prepared for the final walk through due to incomplete or poorly completed work. Our realtor had to intervene on our behalf several times to ensure we were sold a home safe enough for occupancy. Paint was on the carpet, dirt from construction was everywhere in the home, the garage was not placed correctly on the track and still remains the same more than 30 days from time of closing, outlet coverings were missing, miscellaneous extra hardware was left in drawers, there were numerous holes in the walls with visible spider webs and ants crawling out. There is still construction underway and a worker threw the protective paint covering from the adjacent house onto our fence. We informed the on-site manager and more than a week later, the paint remains on our fence. This by far has been my most house buying experience. ... More

I closed on my home and a couple months later, several repairs have not been taken care of despite multiple communication with various staff who basically bounce you around.

Other home buyers should be welcomed by a properly trained manager able to assess and answer the multiple issues that normally arises in the process of buying a new property. This manager should shield the buyer from everyone of the Lennar employees that have little to no training on how to deal with Customers. I suggest to start training Mr Jaime from the Closing Coordination.

Lack of communication and closed on house with a lot of issues!!!

Reasonable price,nice build, lots house for the money you paid , won't regret.

This company is focused on just pushing numbers out the door rather than customer satisfaction. The overall experience has been very disappointing as I'm still waiting for my home to be completed as we approach 2 months after the date of closing. I was offered an incentive to close on the original closing date (didn't really have a choice) and told the house would be ready within 30 days. We are nowhere close to being ready and the unresponsiveness from low level staff that are responsible for just booking walk throughs, to the sales teams, and even high level executives has been telling (I got desperate and attempted to reach out to regional presidents to try and escalate things without any luck). I would 100% never recommend purchasing from this builder and really feel as though I made a mistake myself in doing so. FYI the home I purchases was in Orlando. ... More

So much wrong with our new build it is crazy and after speaking with neighbors in the community several others are having similar issues with the quality of work and issues on their homes. Had I known I would have never bought with Lennar and will not buy a home in future from this builder nor recommend them. Our home was also delayed a month on closing and issues we wanted fixed still were not done and more issues were found upon moving in. Towel wall rack fell out of the wall, tile in bathroom needs to be redone in shower, insulation left out of walls upstairs, baseboards and trim cut too short, not caulked properly, closet doors damaged, sliding doors uneven to patio area and rain leaks into the door, stairs had a gap and had to be fixed, window marble was broken off, landscaping dead and uneven in backyard can’t put a fence up until it is made level, tile in dining room uneven and needs to be fixed, kitchen cabinets were diff than what we saw in the riverview area, cabinet handles uneven and doors discolored, the vent was sealed shut to our dryer on outside of home so it was heating up like it was going to catch fire and had to be fixed, doors damaged, driveway area damaged, garage doors has several spacing where u can see light coming through and panels need to be replaced, weather stripping missing completely from one side of garage door, carpets were not clean after workers in home and left paint and druysall in carpet as well as nails and screws, holes in the drywall in the closets, and many more things too many to name. Horrible for a new home build and selling homes at such high prices for cheap workmanship and quality of home. Very disappointed in Lennar. ... More

I really hate to speak poorly of any company but I do wish that someone has warned me about Lennar. They are a big company building lots of houses and it’s easy to get lost. They have lots of small divisions each of which own an element of your selling/building/closing experience. It was really hard to know who to call for what or how to get updates (we lived out of state). The final walk through and resolution of outstanding issues was terrible! I can’t recommend them in good conscience.

We had a rough experience from start to finish. I highly recommend being patient with the team as behind the scenes; they are working with a whole town of issues from third parties errors and neglect. I feel it's more on the contractors than Lennar themselves. Rest assured, Tony from our area has empathy and will work hard to make sure the issues get resolved. It takes some time. Our turnaround for matters to be resolved is about 30 days or less. We are shocked to see a new home is in such poor condition and has so many shortcuts, which lead to other issues. During our walk inspection, we found a can of open beer behind our washer. That most likely explains some of the rush work and errors we are experiencing. ... More

Over all my experience with Lennar was not so good as I expected. Everyone wants to buy a house at least in so good condition as seen visiting demo house. But unfortunatelly Lennar has a lot space for improvement... Twice was changed the closing date...it costs me, of course. I was shocked for the amount of undone jobs and broken materials, building materials were laying all around house, unclean pool, unpainted walls, unfinished frontyard etc. during New Home Orientation. Obviosly the closing should be held at least 2 weeks later to let the builder finish my house completely, but the pressure on closing by the end of the month did not let enough time for total completion... The list for undone and unfinished jobs was really long, and - after one and a half month after closing, all of them are still not completed...This deal with Lennar costs me an extra money and I still can't start a rental business because of Lennar's delays. I am really disappointed on the manner how Lennar doing their bussiness. ... More

Lennar is a great option for anybody looking for a starter home with good amenities. However, the quality of work is pretty mediocre and requires frequent fixes and patch work.

My experience with purchasing this home has been nothing but frustrating. Their communication amongst the different departments need a lot of work. Be very diligent with who you work with,. Their underwriting department has “dropped the ball” and seems to be very disorganized. I Have been in my home for almost two months but have not been able to enjoy it because there are constant issues almost every week. Most of the issues could have been taken care of if I had the opportunity to do a walkthrough before closing (which I was told would happen) - instead my walkthrough and closing were on the same day. I love the home, but have not been able to enjoy because of the issues. ... More

The issues started as soon as I closed, faulty main door (not locking nor closing), missing components inside the house, missing cabinets, food left in the fridge by the crew, there about 18 items still not completed by Lennar. And of course the promised of reimbursing for my expenses for the faulty main door was 6 weeks the estimated amount to get the money back and of course, nothing.

Bad and costly because of fees at closing

The financial and closing experiences were far below our expectations. The walk thru was done the week before closing and only a few of the issues were resolved before we moved in.

In the beginning Lennar was very helpful obviously trying to earn our business and sell us a house however after moving in all the trouble started. Poor workmanship in the house, getting issues resolved took weeks, it is sometimes impossible to get someone to help you schedule repairs. Community is poorly managed, Lennar literally sells to anyone community is heavy investor properties which has led to many issues with compliance. It was clear to us that Lennar only cares about making money. The support we received has been terrible since we moved in. The house has many problems clearly from the poor work and cheap materials used. Unfortunately I am not happy with my purchase with Lennar and would not recommend to family or friends. ... More

This is my 3rd new construction home and without a doubt it was the worst experience I’ve ever had. I spent a fortune on airline tickets (canceled flights, last minute rebooking, lost rental car, Uber) to get to the “blue tape walk through” to find my home without: a/c, water heater, toilets, countertops, broken windows…the list goes on. I was then pushed to close the following week in the hopes that it would be finished. I will say that the house APPEARED finished, but with crappy workmanship. For example: no power to lights in the entire front part of the house, frogs in my kitchen because they forgot bumpers on the sliding door, no water in the 2nd bathroom shower, again, the list goes on. It took awhile, but once I made contact with Paul Lacy he has worked diligently to make sure that all of the issues have been resolved to my satisfaction. He has even called us on Sundays to check on the status of repairs. However, the house FINALLY being completed almost 2 months after closing and the stress and frustration we endured was unacceptable and, if we had a crystal ball, probably would have gone with a different builder. ... More

I buying a Lennar home was a dream come true, until it became a nightmare. The quality of the materials use is more than poor, so is the workmanship. Tiles are uneven, frames are bad, house feels weak, carpet and floors are not set properly. House was never prepare or clean as promise, defective electrical appliances. Overall a very bad experience, that I wish I could get out off...

Unfortunately this time around, buying lennar was not a legendary experience. Lots of delays, cancel inspection without prior notifications, final closing postponed x3-4 times. Too many Customer care representatives and no one up front to attend the customer concerns.. Do want to thank Mrs Oliveira from title/closing for her professionalism and Mr Mike McCarthy for his attention to detail.

Experience of buying a new home has brought me too many bad experiences to write a good review what was supposed to be a good experience quickly turned into a nightmare due to poor workmanship. Lack of service from Lennar home building team no one ever had answers and never kept promises as to when home was going to be completed issues never address properly

I was asked to close on the house that was not ready, i was told that everything would be fixed within a couple days however after two months the house is still not ready as multiple issues reminds unsolved and no one at Lennar homes will give me a straight answer or timeline.