Lennar Reviews in Lakeland Winter Haven, FL

Closing was scheduled by Lennar before all work completed. The front door was painted while we have final walkthrough on the date of closing. Many substandard jobs was done in a rush. The construction manager and customer care team were very responsible and took care of many left over jobs.

The process of picking out and paying for the home was simple enough however the contact for using lennar mortgage and getting the unfinished work completed has been another story. Lennar pushes incentives to close quicker but did not use them, I ask to buy down the rate but all they did was 1/8 point leaving over $10k of incentive unused. The other item pushing the close was that the property was unfinished and I have yet to hear back on when it will be completed. Lennar needs to have better customer service!

The house was realy well done, but theres some things that are not fixed and the house is now in use. Like garbage boxes, front door, painting etc.

The home was poorly finished. Lennar massively delayed completion, cut corners on construction quality to try to force completion, and skimped on promised appliances and fixtures. I am repeat buyer from Lennar, but my experience was so poor this time that I will not buy another home from Lennar and advice friends against it as well.

The whole home buying experience was incredibly stressful. My agent was hardly involved, never met in person, even though she was directly in front of me, and acted as if it was a favor to me to sell me a home; not to mention the actual bidding process is a bit of a nightmare. I used Lennar mortgage as instructed, that was another nightmare of lack of and or miscommunication. Now let's fast-forward to the walk through. The house easily needed another week to be completed. The closing was pushed due to COO wasn't issued. During the push, I had to coordinate and communicate with everyone at Lennar because God forbid they communicate internally. Now I'm closed, moved in, and have a ton of tickets and issues that need to be resolved. The post Sales team is nice and willing to work, but they seem overwhelmed, unorganized, and then my favorite, they will ghost you. The house is nice, but sloppy workmanship, minor and major issues, my garage door still isn't wired, etc. If I knew then, what I know now, I probably wouldn't of purchased this home. At least the community is great! ... More

Home was not ready for closing , because there were so many things wrong! The most serious was the upstairs bedroom floor was ready to crash through. This was because it was not inspected as they had stated. The downstairs ceiling was cracking too! Appliance were damaged and dirty! Damaged windows installed! Sloppy workmanship and many other issues. Not a great experience! I can’t believe they would risk people lives like that!

Unfortunately was not a good experience in the buy and all processes. I received my house with several problems and poor quality in the finish of the house, paint, wood etc

There still pending Items that need to be corrected or completed...workmanship was the worst. Spent my own money and time to get the house in order and thanks to Justin who is taking care of lots of things for me at this moment.

It’s amazing house, I am impressed

There had been a lot of inconveniences with my property, including the flight I made from Colombia in august because you told me that there was no option to sign in September and where I lost the money for the trip because the closing of the house was more than one month later. Every time that we have raised a question or a complaint, we have not received an answer from the Lennar team or it has been full of references about the deposit and the contract.

The full process is a pain, from the sales agent, unresponsive, to the closing. I still have some unresolved issues. Only the two o three people in the CUstomer Service area, like Mr Delgado, communicated with me and tried to solve some major issues

I am first home buyer with no knowledge of procedures or process. With Lennar,its simple, easy and transparent. My home consultant Felipe walked me through all phases of construction, right from signing to move-in. I am pleased with the quality and materials. The customer care is very responsive till the issues get closed. I am very happy with my choice of Lennar as "Everything is Included". And I love the smart house accessories that Lennar provided to all of their smart home communities .

I am really upset that yall gave all our neighbors a welcome sign and red carper and we gone none. This was my first time buying a home and that actually made me sad and unwelcome

Between the sales lady and the lennar mortgage guy we were going into this situation blind. All my mortgage conversations were held over email or after 9pm phone conversation. It's not a good way to find out closing date got moved by a 2am email and no one answers the phone the next 2 days. Sales lady didn't inform us of any progress on the home only time we heard from her was to get us set up to buy and get our 1% deposit which we didn't k ow about till the day it was due. Moving from out of state they made it very difficult.

To be more upfront on what you are really getting instead of leaving you in the dark. (I.e.) ceiling fans, light over the dining room area, to set the water aggregation system back to a normal level. Be more in contact with the customer during the build process.

It was shared with us that our closing date was moved up due to Lennar’s goal to have 12 homes completed for the quarter. As a consequence, the home was not prepared for the final walk through due to incomplete or poorly completed work. Our realtor had to intervene on our behalf several times to ensure we were sold a home safe enough for occupancy. Paint was on the carpet, dirt from construction was everywhere in the home, the garage was not placed correctly on the track and still remains the same more than 30 days from time of closing, outlet coverings were missing, miscellaneous extra hardware was left in drawers, there were numerous holes in the walls with visible spider webs and ants crawling out. There is still construction underway and a worker threw the protective paint covering from the adjacent house onto our fence. We informed the on-site manager and more than a week later, the paint remains on our fence. This by far has been my most house buying experience. ... More

I closed on my home and a couple months later, several repairs have not been taken care of despite multiple communication with various staff who basically bounce you around.

Other home buyers should be welcomed by a properly trained manager able to assess and answer the multiple issues that normally arises in the process of buying a new property. This manager should shield the buyer from everyone of the Lennar employees that have little to no training on how to deal with Customers. I suggest to start training Mr Jaime from the Closing Coordination.

Lack of communication and closed on house with a lot of issues!!!

Reasonable price,nice build, lots house for the money you paid , won't regret.

This company is focused on just pushing numbers out the door rather than customer satisfaction. The overall experience has been very disappointing as I'm still waiting for my home to be completed as we approach 2 months after the date of closing. I was offered an incentive to close on the original closing date (didn't really have a choice) and told the house would be ready within 30 days. We are nowhere close to being ready and the unresponsiveness from low level staff that are responsible for just booking walk throughs, to the sales teams, and even high level executives has been telling (I got desperate and attempted to reach out to regional presidents to try and escalate things without any luck). I would 100% never recommend purchasing from this builder and really feel as though I made a mistake myself in doing so. FYI the home I purchases was in Orlando. ... More

So much wrong with our new build it is crazy and after speaking with neighbors in the community several others are having similar issues with the quality of work and issues on their homes. Had I known I would have never bought with Lennar and will not buy a home in future from this builder nor recommend them. Our home was also delayed a month on closing and issues we wanted fixed still were not done and more issues were found upon moving in. Towel wall rack fell out of the wall, tile in bathroom needs to be redone in shower, insulation left out of walls upstairs, baseboards and trim cut too short, not caulked properly, closet doors damaged, sliding doors uneven to patio area and rain leaks into the door, stairs had a gap and had to be fixed, window marble was broken off, landscaping dead and uneven in backyard can’t put a fence up until it is made level, tile in dining room uneven and needs to be fixed, kitchen cabinets were diff than what we saw in the riverview area, cabinet handles uneven and doors discolored, the vent was sealed shut to our dryer on outside of home so it was heating up like it was going to catch fire and had to be fixed, doors damaged, driveway area damaged, garage doors has several spacing where u can see light coming through and panels need to be replaced, weather stripping missing completely from one side of garage door, carpets were not clean after workers in home and left paint and druysall in carpet as well as nails and screws, holes in the drywall in the closets, and many more things too many to name. Horrible for a new home build and selling homes at such high prices for cheap workmanship and quality of home. Very disappointed in Lennar. ... More

I really hate to speak poorly of any company but I do wish that someone has warned me about Lennar. They are a big company building lots of houses and it’s easy to get lost. They have lots of small divisions each of which own an element of your selling/building/closing experience. It was really hard to know who to call for what or how to get updates (we lived out of state). The final walk through and resolution of outstanding issues was terrible! I can’t recommend them in good conscience.

We had a rough experience from start to finish. I highly recommend being patient with the team as behind the scenes; they are working with a whole town of issues from third parties errors and neglect. I feel it's more on the contractors than Lennar themselves. Rest assured, Tony from our area has empathy and will work hard to make sure the issues get resolved. It takes some time. Our turnaround for matters to be resolved is about 30 days or less. We are shocked to see a new home is in such poor condition and has so many shortcuts, which lead to other issues. During our walk inspection, we found a can of open beer behind our washer. That most likely explains some of the rush work and errors we are experiencing. ... More

Over all my experience with Lennar was not so good as I expected. Everyone wants to buy a house at least in so good condition as seen visiting demo house. But unfortunatelly Lennar has a lot space for improvement... Twice was changed the closing date...it costs me, of course. I was shocked for the amount of undone jobs and broken materials, building materials were laying all around house, unclean pool, unpainted walls, unfinished frontyard etc. during New Home Orientation. Obviosly the closing should be held at least 2 weeks later to let the builder finish my house completely, but the pressure on closing by the end of the month did not let enough time for total completion... The list for undone and unfinished jobs was really long, and - after one and a half month after closing, all of them are still not completed...This deal with Lennar costs me an extra money and I still can't start a rental business because of Lennar's delays. I am really disappointed on the manner how Lennar doing their bussiness. ... More