Lennar Reviews in Lakeland Winter Haven, FL

This is actually a really good efficient home, the problem is the finish work is horrible. They really need to have strong leaders to hold their sub contractors to a higher standard. You just can't push everything off to warranty and inconvenience the new home owner that have to wait on contractors to show up, if they show up and the extra mess it causes after you have already moved in. We love our home we really do great layout energy efficient, but all the extra time and mess to go through after you close is ridiculous. It is 3 months after we closed and we still have a ton of items on our list that still need to be fixed. I am cutting them some slack because I know the labor shortage that is out there, but having to be at home for a 4 hour window and no one show up is totally unacceptable. No call no nothing just a no SHOW. I will say they are trying to get it all fixed but it is just not the right way to do it. ... More

I quite disappointed in what I'm learning about the vacation home part of the community. Very noisy, crime, etc.

There were many issues to be resolved, not all of which were completed to our satisfaction. The standard answer to our issues was “It meets code” even though we did not agree and could show it was different to plan. For new home buyers, make sure you watch every stage of the development and take someone who understands home construction with you on your walk through so that you pick up all the issues.

There were no lights fixtures in any of the bedrooms no towel bars in any of the bathrooms the painting was sloppy the cocking & plater was sloppy I expected more for as much as this house cost

You can`t see your head in front of you at night and the houses don`t come with outside garage lights. The sprinkler system isn`t set to spray the grass in places. The yard itself isn`t level and lumpy all over. Brand new community with renters already. Mail box issues from day one. I`m not a fan at this point.

I was promised a lot of things I never got, paint color, flooring, special water heater... even though it was on my contract, they just reduced the price of the home to settle me down.

The full process is a pain, from the sales agent, unresponsive, to the closing. I still have some unresolved issues. Only the two o three people in the CUstomer Service area, like Mr Delgado, communicated with me and tried to solve some major issues

I really hate to speak poorly of any company but I do wish that someone has warned me about Lennar. They are a big company building lots of houses and it’s easy to get lost. They have lots of small divisions each of which own an element of your selling/building/closing experience. It was really hard to know who to call for what or how to get updates (we lived out of state). The final walk through and resolution of outstanding issues was terrible! I can’t recommend them in good conscience.

I do not think that I can be fair enough to complete this survey at this point and time until my complaints have been resolved.

I would never recommend this builder to anyone because they sacrifice quality for quantity. I’ve never experienced anything like I have with Lennar. It’s sad that no one even seems to care.

Mtg experience was the worst! No customer service and unethical in information. Repairs that were recorded and noted during final walk have not been completed and has been a hassle to get completed.

The process of picking out and paying for the home was simple enough however the contact for using lennar mortgage and getting the unfinished work completed has been another story. Lennar pushes incentives to close quicker but did not use them, I ask to buy down the rate but all they did was 1/8 point leaving over $10k of incentive unused. The other item pushing the close was that the property was unfinished and I have yet to hear back on when it will be completed. Lennar needs to have better customer service!

It was shared with us that our closing date was moved up due to Lennar’s goal to have 12 homes completed for the quarter. As a consequence, the home was not prepared for the final walk through due to incomplete or poorly completed work. Our realtor had to intervene on our behalf several times to ensure we were sold a home safe enough for occupancy. Paint was on the carpet, dirt from construction was everywhere in the home, the garage was not placed correctly on the track and still remains the same more than 30 days from time of closing, outlet coverings were missing, miscellaneous extra hardware was left in drawers, there were numerous holes in the walls with visible spider webs and ants crawling out. There is still construction underway and a worker threw the protective paint covering from the adjacent house onto our fence. We informed the on-site manager and more than a week later, the paint remains on our fence. This by far has been my most house buying experience. ... More

In the beginning Lennar was very helpful obviously trying to earn our business and sell us a house however after moving in all the trouble started. Poor workmanship in the house, getting issues resolved took weeks, it is sometimes impossible to get someone to help you schedule repairs. Community is poorly managed, Lennar literally sells to anyone community is heavy investor properties which has led to many issues with compliance. It was clear to us that Lennar only cares about making money. The support we received has been terrible since we moved in. The house has many problems clearly from the poor work and cheap materials used. Unfortunately I am not happy with my purchase with Lennar and would not recommend to family or friends. ... More

When we first looked at the home we noticed that there was a large crack in the driveway concrete. When we showed up for the walk through the cracked concrete was replaced with new concrete which is a complete different color from the original. Crazy thing is they only needed to replace one section (1/6) and they did 2/3 of the driveway so now the driveway looks like a patch up job. Lennar DECLINED my request to fix the problem stating that they are not responsible if there is any staining or discoloration of the concrete driveway!!! I can not believe that LENNAR would allow this patchwork driveway to be something visible to potential buyers in the community!! Someone in the corporate office needs to see this and correct the house of many colored concrete. Driveway/sidewalks/entry all have a different color concrete not to mention the footprints and dried concrete drippings on the surface. I would like to also mention that there is concrete blown on my house from the construction company when they blew concrete onto the houses on both sides. No one has even tried to clean up the mess. I would NOT recommend LENNAR homes to any of my family or friends nor people who drive by and ask about buying here!!! Very unsatisfied with LENNAR ... More

Where to begin? When we started the process everything was on point and the communication with the seller was awesome. After we signed the contract in February they promised us the completion date was going to be between July and August. It wasn't until November that we finally got our home. The seller didn't even answer on time; sometimes I was ignored for days. Not even Lennar customer service was able to help me get the answers I wanted. No answer for the solar, the process, the delays... nothing. On top of that Lennar Mortgage was even worse; no communication at all!!! It was a painful experience from start to finish. Even at closing, my house didn't have all the doors in place. Caulkin, plumbing, painting, and flooring issues from day one. They even planted a dead tree in front of my house and it's still there. I have opened around 10 tickets since November and will keep doing it since every day there's a new minor issue with the home. I will never recommend anyone to buy from Lennar!!! ... More

The home loan experience was horrible with lennar. So many issues with the house after 60 days and still not resolved. Hopefully they will come and fix some issues soon. Some repairs are still waiting to get fixed and I’m sure they already forgot what ones. They told me after 30 days the painters will come in and do a touch up. Still have not seen them yet. My wife went and bought a bucket of paint to do our own touch ups. Not happy about that at all. Poor craftsman ship with the home in general.

My experience has being unbelievably horrifying. And that’s saying the least. 2nd day moving into the house, a major leak started from a less than par poor job done on the upstairs bathroom. Leak went into the kitchen. Then it went down from there, from broken leading faucet, landscape mishap, broken things everywhere. Just a disappointing experience that’s distasteful.

Regarding the purchase process, the organization is very bad, they approved my credit knowing the conditions of my immigration status, and when they were going to give me the house one day before signing, they rejected my credit for something they already knew from the beginning, they asked for any type of identification and papers that no other lender asks for, regarding the house, the paint is very bad, the finishes and doors are of poor quality, they did not give me alarm systems, regarding the Guarantees have responded quickly, but the paint people continue to do a bad job, but regarding the guarantees, Lennar has tried to solve the problems quickly. ... More

I been closed this house for about 4 months and lennar still need to repair stuff from my house, I been losing money all this time. and just one or two persons call me to see what happens, but I still waiting. so disappointed

My experience with purchasing this home has been nothing but frustrating. Their communication amongst the different departments need a lot of work. Be very diligent with who you work with,. Their underwriting department has “dropped the ball” and seems to be very disorganized. I Have been in my home for almost two months but have not been able to enjoy it because there are constant issues almost every week. Most of the issues could have been taken care of if I had the opportunity to do a walkthrough before closing (which I was told would happen) - instead my walkthrough and closing were on the same day. I love the home, but have not been able to enjoy because of the issues. ... More

I don't think Lennar is in sink with all of there offices. whey will call you for closing when the home is not ready. if you give then 10 week heads up that you will be on Military orders they don't care and still set you up to close that day even if the home is not done. I think the next time we start looking for a new home we will start by looking for a new builder.

At first I was happy and seemed things started off smooth pre qual and home contract but later throughout the process became very sour and stressful. Our loan officer lacked communication through the entire process and failed to disclose certain information until day of closing. At times it felt earning our business wasn’t as important and we had to work harder to even make closing possible. I was happy with the home but not happy with the process. Communication could have been better and less feeling like I was purchasing a home from a used car dealership. I feel lennar is a great company but like any other company there’s always representatives that can ruin the experience. ... More

I was lied to about cable being included. Nobody informed me of registering the house. I feel like anytime I had a concern I was treated as if I were a nuisance.

Garage didn’t finish until last minute. Refrigerator has problems since August 2023. It is still not fixed yet. Lennar said will order a new one for me. But never did. Now I’m still waiting for fixing the refrigerator. Closing check documents have not sent to HOA. Don’t know when I can get it.