Lennar Reviews in Lakeland Winter Haven, FL

Regarding the purchase process, the organization is very bad, they approved my credit knowing the conditions of my immigration status, and when they were going to give me the house one day before signing, they rejected my credit for something they already knew from the beginning, they asked for any type of identification and papers that no other lender asks for, regarding the house, the paint is very bad, the finishes and doors are of poor quality, they did not give me alarm systems, regarding the Guarantees have responded quickly, but the paint people continue to do a bad job, but regarding the guarantees, Lennar has tried to solve the problems quickly. ... More

I been closed this house for about 4 months and lennar still need to repair stuff from my house, I been losing money all this time. and just one or two persons call me to see what happens, but I still waiting. so disappointed

My experience with purchasing this home has been nothing but frustrating. Their communication amongst the different departments need a lot of work. Be very diligent with who you work with,. Their underwriting department has “dropped the ball” and seems to be very disorganized. I Have been in my home for almost two months but have not been able to enjoy it because there are constant issues almost every week. Most of the issues could have been taken care of if I had the opportunity to do a walkthrough before closing (which I was told would happen) - instead my walkthrough and closing were on the same day. I love the home, but have not been able to enjoy because of the issues. ... More

I don't think Lennar is in sink with all of there offices. whey will call you for closing when the home is not ready. if you give then 10 week heads up that you will be on Military orders they don't care and still set you up to close that day even if the home is not done. I think the next time we start looking for a new home we will start by looking for a new builder.

At first I was happy and seemed things started off smooth pre qual and home contract but later throughout the process became very sour and stressful. Our loan officer lacked communication through the entire process and failed to disclose certain information until day of closing. At times it felt earning our business wasn’t as important and we had to work harder to even make closing possible. I was happy with the home but not happy with the process. Communication could have been better and less feeling like I was purchasing a home from a used car dealership. I feel lennar is a great company but like any other company there’s always representatives that can ruin the experience. ... More

I was lied to about cable being included. Nobody informed me of registering the house. I feel like anytime I had a concern I was treated as if I were a nuisance.

Garage didn’t finish until last minute. Refrigerator has problems since August 2023. It is still not fixed yet. Lennar said will order a new one for me. But never did. Now I’m still waiting for fixing the refrigerator. Closing check documents have not sent to HOA. Don’t know when I can get it.

You have a very good product, but the customer experience has been worse than terrible. You have demonstrated no interest at all in the concerns and challenges that your clients might have and you expect all flexibility to change things on your side, but are not willing to give any flexibility to your client.

House hasn't finished yet, but closing costs were payed in december.

Lennar builds a structurally sound home. The quality of workmanship and materials for what you pay is TERRIBLE. They build the home and you will spend months getting warranty work done. They have been great to repair what we find. The problem is you have to find it to get it fixed. The rates with their mortgage company and fee are more expensive than outside. The solar through them is a lot more costly than if you went outside of Lennar. Most builders will have certain companies as preferred lenders, solar, etc but Lennar uses its own subsidiaries and YOU PAY THE PRICE!

This was the worst home buying experience ever! From the beginning to the end! Lennar has gone from using decent materials to the cheapest materials they can find! The grass had to be replaced and that was a hassle to get done, the garage floor edge broke and we told nothing can be done, the landscaping is terrible. The tress were put in incorrect and they refused to fix them and now they are broken. We are being told it’s our responsibility to get them fix! They don’t even put up towel racks or toilet paper holders. I can go and on but I think you get the jist ! We definitely should of gone with a different builder! ... More

I've purchased three houses in my lifetime, but none of the experiences compare to the terrible service provided by Lennar. Starting with the sales team, they are excessively pushy and pressure you into making impulsive decisions. They employ scare tactics and provide misleading information about the property. I strongly advise against making impulsive decisions and recommend thoroughly checking all sales information before making a purchase. Additionally, the sales team will email you the contract but fail to go through it with you to explain any details. The lender team also significantly increases charges without bringing them to your attention. It seems as though they are aware that most buyers don't understand their confusing C2C statements and won't spend much time questioning them. Even if you manage to catch discrepancies by comparing C2C statements with those of other Lennar home buyers, they will attempt to distract you with mind games. I recommend hiring a lawyer or an educated individual who understands closings well to validate their charges. For example, the HOA contribution fee was stated as $100 in the flyer and contract, but they charged me $1050 in the C2C estimate. It's essential to check the loan rate lock, as they may still impose a delay fee on you if home delivery is late due to internal construction issues. There are countless issues you will encounter with the team, and it's incredibly frustrating. While their home quality is good (which is why I bought three houses from them), I had my lawyer help me validate the details for the second and third houses. I strongly urge you to validate all information with an expert. Doing so will save you from numerous headaches and thousands of dollars. ... More

Workmanship is absolutely not known by contractors finish details are ignored the whole experience has been a nightm

Other home buyers should be welcomed by a properly trained manager able to assess and answer the multiple issues that normally arises in the process of buying a new property. This manager should shield the buyer from everyone of the Lennar employees that have little to no training on how to deal with Customers. I suggest to start training Mr Jaime from the Closing Coordination.

The issues started as soon as I closed, faulty main door (not locking nor closing), missing components inside the house, missing cabinets, food left in the fridge by the crew, there about 18 items still not completed by Lennar. And of course the promised of reimbursing for my expenses for the faulty main door was 6 weeks the estimated amount to get the money back and of course, nothing.

Need urgently fix the response service and the level of communication with the buyers My house deed documents were send by a normal mail instead of a proper courier company like DHL,FEDEX Which caused documents to get lost , I was never asked whether how or when will the documents be sent , no communication whatsoever , this is just one example of lack of communication with the buyer and there are many more …

The sellers dont work

Lennar provides one of the lowest price-per-square-foot homes in our area. That is the best part of our home buying experience with them. I advise you to carefully read the contract before signing it. Lennar Mortgage was unprofessional in many ways during our buying process. They leaked our private information to other parties. The mortgage agent was unorganized and falsely accused us of withholding financial information. Make sure you carefully inspect the home during the final walk-throughs. Our "fix-it" list, which was to be completed before the final walk-through, was unfinished and we had to debate with the superintendent to get them to clean up paint that had been spilled throughout the second story of the home. After closing and living in the home for a couple of weeks we found some more issues. Our living room was wired incorrectly. The sinks in the second-floor bathrooms were leaking immediately after we closed. They cut the granite countertops incorrectly causing the sinks to leak around the base of the faucet. The solution was to try another faucet and a lot of caulk. The faucet is the incorrect type for the countertop. It's not leaking anymore, but it's still not built correctly. Our sliding glass door handle just fell off last week (after 2 months of use). Thankfully, all of these issues are covered under the warranty. What happens when that warranty ends? We will have to pay for the repairs. Considering the challenges we've encountered during our home-buying experience, I will not buy another home from Lennar. If you have other options for buying a home, then I suggest you buy from someone else. ... More

The people from Lennar promised me if I close the house they fix all the problems in the house in one week I did the closing and then start my nightmare to this guy’s . Do your job.

The sales people don’t know how do the job warranty people worst

This is our third property we have purchased, and it is our first with Lennar. We used Lennar title and Lennar mortgage hoping the process would be seamless as they are all connected. This was the worst home buying experience we have ever had. A ton of miscommunication and mistakes were made, and just a lack of ownership from all Lennar companies. They do not care about anything other than getting your money. They could not care less if the process goes smoothly, correctly or if you are satisfied. They only care about closing the deal and getting your money. And to top it off, on closing day our house was filthy! It had never even been cleaned! Would never use them again for anything and would not recommend. ... More

I’m still waiting for repairs to be completed from my closing over four months ago. In addition I’m in the middle of fighting tooth and nail to get someone out to repair a roof leak that has caused extensive water damage and now black mold which has rendered three rooms in my house unable to be used. My kids are crammed into other rooms now. I’ve documented everything and even called management multiple times with now follow up. The entire process has been horrendous as a first time home buyer.

When I first came to look at a home. My realtor told me the house was white and it ended up being purple during my walk through. Also workers used my bathroom and left me a present and the house was not cleaned when given to me. Worst experience ever.

Bad builder bad comunication Bad material Bad representatives Bad.

Two months after my closing, I haven't received my keys yet. Nobody from Lennar is capable of giving me a straight answer. I don't get why you rush the closing like crazy if you are not ready to provide me with my keys. Really disappointed at the level of service provided by Lennar. It's like there is no management at all in this company. Nobody takes any responsibility.