Lennar Reviews in Lakeland Winter Haven, FL

Other home buyers should be welcomed by a properly trained manager able to assess and answer the multiple issues that normally arises in the process of buying a new property. This manager should shield the buyer from everyone of the Lennar employees that have little to no training on how to deal with Customers. I suggest to start training Mr Jaime from the Closing Coordination.

The issues started as soon as I closed, faulty main door (not locking nor closing), missing components inside the house, missing cabinets, food left in the fridge by the crew, there about 18 items still not completed by Lennar. And of course the promised of reimbursing for my expenses for the faulty main door was 6 weeks the estimated amount to get the money back and of course, nothing.

Need urgently fix the response service and the level of communication with the buyers My house deed documents were send by a normal mail instead of a proper courier company like DHL,FEDEX Which caused documents to get lost , I was never asked whether how or when will the documents be sent , no communication whatsoever , this is just one example of lack of communication with the buyer and there are many more …

The sellers dont work

The people from Lennar promised me if I close the house they fix all the problems in the house in one week I did the closing and then start my nightmare to this guy’s . Do your job.

The sales people don’t know how do the job warranty people worst

This is our third property we have purchased, and it is our first with Lennar. We used Lennar title and Lennar mortgage hoping the process would be seamless as they are all connected. This was the worst home buying experience we have ever had. A ton of miscommunication and mistakes were made, and just a lack of ownership from all Lennar companies. They do not care about anything other than getting your money. They could not care less if the process goes smoothly, correctly or if you are satisfied. They only care about closing the deal and getting your money. And to top it off, on closing day our house was filthy! It had never even been cleaned! Would never use them again for anything and would not recommend. ... More

I’m still waiting for repairs to be completed from my closing over four months ago. In addition I’m in the middle of fighting tooth and nail to get someone out to repair a roof leak that has caused extensive water damage and now black mold which has rendered three rooms in my house unable to be used. My kids are crammed into other rooms now. I’ve documented everything and even called management multiple times with now follow up. The entire process has been horrendous as a first time home buyer.

When I first came to look at a home. My realtor told me the house was white and it ended up being purple during my walk through. Also workers used my bathroom and left me a present and the house was not cleaned when given to me. Worst experience ever.

Bad builder bad comunication Bad material Bad representatives Bad.

Two months after my closing, I haven't received my keys yet. Nobody from Lennar is capable of giving me a straight answer. I don't get why you rush the closing like crazy if you are not ready to provide me with my keys. Really disappointed at the level of service provided by Lennar. It's like there is no management at all in this company. Nobody takes any responsibility.

My home buying experience was horrible. It started from the salesman to the loan officer. They lacked customer service skills, respect, and information. For all the trouble I went thru to purchase my home, in the end it was not worth it. So many defiencies, lack of workmanship, and the lack of responsibility. I would not recommend Lennar to anyone. I wish I would have done my homework beforehand.

I just bought a property at lennar at Lakeland. This is the worst experience I have ever have. They took 2 months to install the motorway and shelves. The ceiling over the island kitchen is already leaking. There is water from the ceiling and leaking over the island kitchen. 2 months.

The home was poorly finished. Lennar massively delayed completion, cut corners on construction quality to try to force completion, and skimped on promised appliances and fixtures. I am repeat buyer from Lennar, but my experience was so poor this time that I will not buy another home from Lennar and advice friends against it as well.

I buying a Lennar home was a dream come true, until it became a nightmare. The quality of the materials use is more than poor, so is the workmanship. Tiles are uneven, frames are bad, house feels weak, carpet and floors are not set properly. House was never prepare or clean as promise, defective electrical appliances. Overall a very bad experience, that I wish I could get out off...

Not very happy with the experience overall.

The workmanship and the construction manager was horrible. He was very rude and disrespectful. It felt like our home got started and then forgotten. When we went for our walk through we had 15 or so pages of repairs, the day before we were to close they were still not completed and we were told we were not going to be able to close. We had already given notice, rented a truck and everything; we proceeded to close while they were still working in our home that day. Even after that we have had to complete many warranty issues.This was the worst experience.

Quality is so bad that toilet needs a change, sink needs a change and irrigation needs a change.

This company is focused on just pushing numbers out the door rather than customer satisfaction. The overall experience has been very disappointing as I'm still waiting for my home to be completed as we approach 2 months after the date of closing. I was offered an incentive to close on the original closing date (didn't really have a choice) and told the house would be ready within 30 days. We are nowhere close to being ready and the unresponsiveness from low level staff that are responsible for just booking walk throughs, to the sales teams, and even high level executives has been telling (I got desperate and attempted to reach out to regional presidents to try and escalate things without any luck). I would 100% never recommend purchasing from this builder and really feel as though I made a mistake myself in doing so. FYI the home I purchases was in Orlando. ... More

Bad and costly because of fees at closing

Experience of buying a new home has brought me too many bad experiences to write a good review what was supposed to be a good experience quickly turned into a nightmare due to poor workmanship. Lack of service from Lennar home building team no one ever had answers and never kept promises as to when home was going to be completed issues never address properly

The whole process was a nightmare from beginning to end.

Awful experience! At final walkthrough the house had terrible detailing and the customer service agent didn’t resolve. It’s one thing before you close and another after closing! Lennar practically abandons you after closing and you have to resolve through warranty, which is an impersonal online unfriendly and confusing process! I will never again buy from Lennar! You shouldn’t either!

Have had the worst experience buying a home from Lennar. They do not live up to their expencacy. Its all about.meeting the nubers for them. They dont care or are concern with pleasing their clients.

The process of buying the home was okay. We waited for about 45mins in a room after signing for the keys, then they came in with music and congratulated us. Handed the keys over and we left. After that it hasn’t been great. We’ve had issue after issue in the home and each time it seems as though we’re just a problem when trying to get it fixed. No one seems to truly care about helping. We had a roof leak 4 days after we moved in due to the roof being INCOMPLETE. It happened on a Friday and they refused to send anyone out until Monday. But to back up, the “emergency” phone # given on the QR code we were given to scan for help, doesn’t work. The phone number sends you to an automated line and then says we need a “telephony code” to put in. Had to end up calling the normal customer service line. Anyway, We live in Florida. It rains almost daily during the summer so not sending someone out for 3 days for a roof leak after calling the “emergency” line is baffling to me…. I also have a baby in the house so I am terrified of that causing mold issues down the road. Took over 3 weeks to get it all complete. Our dishwasher went out after two uses. Called Lennar to ask for help. Was just brushed off and told to call GE. Our irrigation system was left on to run FOUR times a day, we were told in our new home orientation it would be changed and set up differently before we came back to move in after closing. That obviously didn’t happen and we had no idea until we received an $820 water bill. So that’s WONDERFUL. AC went out less than a month after moving it. It’s over 90 degrees outside. Called the “emergency” line again, of course still doesn’t work. Called the normal CS # was told it would be passed onto the emergency after hours teak since it was 86 degrees in our house … again with a baby. No one called that night. Called the next day. The first set of people who came out to look at it just said “wow it’s hot in here..” couldn’t find the issue. Said it was too hot to go in the attic and check the insulation and ducts and left. The next guy they send out was supposed to arrive between 1-4pm. Showed up at 9:45pm. Found the issue and had to order a part. Came back after a few days and fixed it. Took over a week for this to be fixed in the middle of summer in Florida. Finding a hard time understanding the point of this emergency line. We have a patch of sod completely missing from our yard. Was told at new home orientation it would be taken care of. We repeatedly ask what’s going on with it and get no response other than “I’ll talk to the construction manager” Our paint touch ups they came back and did… they used the wrong color on the exterior so we have patches of WHITE paint all over the front of our home. So it’s just been one thing after another. Filed a complaint with the BBB and Lennar responded stating they opened a case with management at the corporate office. Haven’t heard a thing since. It’s safe to say I wouldn’t recommend a Lennar new build to anyone at this point. It’s our first home and we were so excited to have this for our little family and it’s been pretty disappointing to say the least. ... More