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Lennar Reviews in Lakeland Winter Haven, FL

What Lakeland Winter Haven Homeowners Have to Say About Lennar.

Read all 266 verified reviews from homeowners that built a new home with Lennar in the Lakeland Winter Haven area. Lakeland Winter Haven homeowners have rated Lennar an average 3.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.2 out of 5 stars in Lakeland-Winter Haven Area

266 Reviews in Lakeland-Winter Haven Area

Ratings by Category

Overall 3.2

Quality 3.2

Trustworthiness 3.2

Value 3.5

Responsiveness 3.1

Lennar in Lakeland-Winter Haven Area

View Homes

Customer Reviews

New house with old house problems.

  • EDUARDO JAVIER C.
  • Verified HomeBuyer
  • October 18, 2023
  • Davenport, FL

As far as the home buying process it is easy and simple but the quality in workmanship around the house it is extremely poor. Everything in the house is built too fast therefore the house have problems just like an old house. I already got multiple problems on a "new" house. Lennar will tell you that everything in the house has warranty which it does but, you have to take out of your time to fix problems they made while building the house. Also, it takes them a long time to fix anything. I bought a new house to not have problems of an old house.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I am very disappointed

  • Nesib R.
  • Verified HomeBuyer
  • February 14, 2023
  • Lakeland, FL

The worst company to deal with I would never recommend anyone to buy from Lennar Lennar is garbage worst ones

Lennar responded:
Hi Nesib, thank you for your review. We are sorry to hear about your experience. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Completely unacceptable

  • Mark G.
  • Verified HomeBuyer
  • January 24, 2023
  • Lakeland, FL

Home wasn’t ready when promised. Allowed to close without CO. Had to go to hotel. Oven didn’t fit. No kitchen for 3 weeks. Cabinets broken. House was dirty. Floor wasn’t laid level. Bumps and hills throughout. Hollow tiles throughout. Upstairs creeks. Grout not straight and spilled throughout the home. Doors not level. Stairs rails not secured. Grout accidentally used in stead of caulking. Made promises to have things done but almost 8 weeks and punch list still not done. Not even paint. Trades make appointments but never show. If we could get our money back we would move out. No one is happy ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Appalling experience

  • Anonymous
  • Verified HomeBuyer
  • October 29, 2022
  • Davenport, FL

I closed on my home and a couple months later, several repairs have not been taken care of despite multiple communication with various staff who basically bounce you around.

Lennar responded:
Hello and thank you for sharing your feedback. We are sorry for any missing or incomplete finishes. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible new home build- buyer beware

  • Cherrish C.
  • Verified HomeBuyer
  • October 19, 2022
  • Lakeland, FL

So much wrong with our new build it is crazy and after speaking with neighbors in the community several others are having similar issues with the quality of work and issues on their homes. Had I known I would have never bought with Lennar and will not buy a home in future from this builder nor recommend them. Our home was also delayed a month on closing and issues we wanted fixed still were not done and more issues were found upon moving in. Towel wall rack fell out of the wall, tile in bathroom needs to be redone in shower, insulation left out of walls upstairs, baseboards and trim cut too ...

Lennar responded:
Hi Cherrish, thank you for sharing your comments about your new home. We are sorry for the difficulties you've described. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Home buying process was not smooth and home was delivered unfinished with promises to complete work that never got completed

  • Anonymous
  • Verified HomeBuyer
  • July 28, 2022
  • Davenport, FL

I was asked to close on the house that was not ready, i was told that everything would be fixed within a couple days however after two months the house is still not ready as multiple issues reminds unsolved and no one at Lennar homes will give me a straight answer or timeline.

Lennar responded:
Hello and thank you for writing this review. We want to apologize for the frustrations you have experienced at your new home. Please do not hesitate to contact us If there is anything outstanding in which we could provide some follow-up, send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care Team

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Very bad experience, I have called and even went to the office

  • Assoomatee P.
  • Verified HomeBuyer
  • June 28, 2022
  • Haines City, FL

Very bad experience, I have called and even went to the office and no response with the things that need fixing, and we are still waiting for someone to respond to us. Many things needed to fix on the first walk through. Still waiting for it to be fix. And now we have other things to get fix, No response at all. I would not want anyone to go through this.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Awful

  • Ryan T.
  • Verified HomeBuyer
  • April 19, 2022
  • Haines City, FL

Absolutely horrible experience. Construction team left windows open and my floor and walls got soaked from the rain Over night. Then had to fight to have a remediation team come out. (This occurred during construction) paint all over our appliances and floors, had to fight to get it fixed. Have already had two plumbing issues, my solar system failed inspection, your trades keep canceling and not showing up when i have confirmed appointments to fix warranty issues. I still have items on my punch list from my final walk through that have still not been fixed. This has been an absolute ...

Lennar responded:
Hi Ryan, thank you for taking time to share a review. We are both sorry and disappointed to hear about the poor service and communication you have received. Additionally, we would like to apologize for the poor state of your home upon closing and follow up on those outstanding items. If you would like additional follow up on any issues, please send us a message at corporatecustomercare@lennar.com and we will address with the appropriate team. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Incomplete Work

  • Elliott M.
  • Verified HomeBuyer
  • March 22, 2022
  • Davenport, FL

I have bought my house over 2 months and still have things on my list needed to be completed. They force a closing and was unable to meet the deadline of closing my house. They messed up my closing plans which had me ending up having to pay for a can for extra days. The. My house had over 16 issues and damaged appliances which still hasn’t been replaced. This has been the worst buying experience. They reach out and only make promises just to not come through with promises. I do not recommend.

Lennar responded:
Hi Elliott, thank you for sharing your experience. We are sorry to hear about the issues you faced when closing on your new home and the inconvenience this caused. Additionally, we want to apologize for the poor follow up you have received with incomplete work. If there are any items you would like us to follow up on with the team, please send us a message at corporatecustomercare@lennar.com with any details you can provide and we will reach out. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

My Experience

  • Anonymous
  • Verified HomeBuyer
  • July 28, 2021
  • Davenport, FL

Run! Terrible experience. All around terrible. From workmanship to responsiveness. I wish no stars were aption.

Lennar responded:
Hi, thank you for your review. We are sorry to hear about your frustration with workmanship and responsiveness to issues. If you would like us to follow-up on anything, please send us an email at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst Builder Ever

  • Yomaris C.
  • Verified HomeBuyer
  • April 17, 2020
  • Davenport, FL

I regret buying with Lennar every single day. Materials used for construction are extremely cheap. Customer service and guarantee suck: stay away from this company

Lennar responded:
Hi Yomaris, thank you for sharing your feedback with us. We sincerely apologize for the disappointment you have experienced. Please send us a note at corporatecustomercare@lennar.com with anything outstanding and we will follow up with the management team for you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The WORST Experience

  • Yarilka H.
  • Verified HomeBuyer
  • March 31, 2020
  • Davenport, FL

I can’t believe you have the audacity to ask me to review my experience when we closed the home 4 months ago and my property still NOT done. Starting from our New Home Orientation the house was barely put together without appliances, forcing us to close because your fiscal year was due un November, not caring about the buyer experience whatsoever, to constantly argue with the incompetent staff for the things we already paid for and them arranging contractors to come to our property without consulting with us, having to lost weeks of work just waiting for someone to show up. I still have ...

Lennar responded:
Hi Yarilka, thank you for providing this feedback about the workmanship and outstanding items in your new home. We are very sorry to hear about the experience you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

the bad construction

  • Denis A.
  • Verified HomeBuyer
  • March 26, 2020
  • Davenport, FL

the bad construction

Lennar responded:
Hi Denis, thank you for sharing your feedback. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Quality is very poor.

  • Anonymous
  • Verified HomeBuyer
  • March 17, 2020
  • Davenport, FL

I am not at all satisfied with the house we purchased. Why would you sell a house with so many issues? What's the point of buying a new house if it will give the owner several issues?

Lennar responded:
Thank you for providing this feedback about your home. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Unsatisfied Customer

  • Anonymous
  • Verified HomeBuyer
  • September 24, 2019
  • Winter Haven, FL

Ever since we put a down payment on this place it has been problem after problem.

Lennar responded:
Thank you for your feedback about your new home purchase. We are so sorry to hear about your experience. Please email us at corporatecustomercare@lennar.com with any items of concern, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Poor service

  • Susan T.
  • Verified HomeBuyer
  • July 03, 2019
  • Davenport, FL

Poor service

Lennar responded:
Hi Susan, thank you for your comment. We are sorry that you have not had good service. Please send any outstanding items or details to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1