Lennar Reviews in Lakeland Winter Haven, FL
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What Lakeland Winter Haven Homeowners Have to Say About Lennar.
Read all 389 verified reviews from homeowners that built a new home with Lennar in the Lakeland Winter Haven area. Lakeland Winter Haven homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Lakeland-Winter Haven Area
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Customer Reviews
Awful
- Ryan T.
- Verified HomeBuyer
- April 19, 2022
- Haines City, FL
Absolutely horrible experience. Construction team left windows open and my floor and walls got soaked from the rain Over night. Then had to fight to have a remediation team come out. (This occurred during construction) paint all over our appliances and floors, had to fight to get it fixed. Have already had two plumbing issues, my solar system failed inspection, your trades keep canceling and not showing up when i have confirmed appointments to fix warranty issues. I still have items on my punch list from my final walk through that have still not been fixed. This has been an absolute ...
Lennar responded:
Hi Ryan, thank you for taking time to share a review. We are both sorry and disappointed to hear about the poor service and communication you have received. Additionally, we would like to apologize for the poor state of your home upon closing and follow up on those outstanding items. If you would like additional follow up on any issues, please send us a message at corporatecustomercare@lennar.com and we will address with the appropriate team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - Not very happy with the experience overall.
- Sanaa E.
- Verified HomeBuyer
- April 19, 2022
- Haines City, FL
Not very happy with the experience overall.
Lennar responded:
Hi Sanaa, thank you for taking time to leave a review. We are sorry to hear your experience was not positive. If there is anything we can do to help, please send us a note at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 1
My first home purchase
- Elizabeth C.
- Verified HomeBuyer
- April 12, 2022
- Haines City, FL
This was my first time purchasing a home. I thought it was going to be amazing, but I would never recommend Lennar homes. I was not able to do a walk through until the morning of closing. After closing thinking the improvements would be worked on during the day after the walk through to come back at night to move in with half the house without electricity. The home was not cleaned prior to moving in. the fridge needed to be replaced thank goodness that was done, cabinets have dings in them. the tile is not leveled. there are unleveled areas of the walls. the carpets have nails sticking out of ...
Lennar responded:
Hi Elizabeth, thank you for sharing this detailed review of your experience. We want to apologize for the poor condition of your home following closing and the frustrations you have experienced with getting updates from the team. If there is anything we can do to assist, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
I don't feel the overall finish of the home lived up to the past reputation,
- Jeffery H.
- Verified HomeBuyer
- April 12, 2022
- Haines City, FL
Be aware of the Move in Ready line. our house was not clean, the yard is 2 different types of sod, there were plumbing and electrical issues with the house that took 30 days to get corrected. I feel the corporation was in a rush to close and overlooked many quality issues. We will not buy another Lennar Home.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Incomplete Work
- Elliott M.
- Verified HomeBuyer
- March 22, 2022
- Davenport, FL
I have bought my house over 2 months and still have things on my list needed to be completed. They force a closing and was unable to meet the deadline of closing my house. They messed up my closing plans which had me ending up having to pay for a can for extra days. The. My house had over 16 issues and damaged appliances which still hasn’t been replaced. This has been the worst buying experience. They reach out and only make promises just to not come through with promises. I do not recommend.
Lennar responded:
Hi Elliott, thank you for sharing your experience. We are sorry to hear about the issues you faced when closing on your new home and the inconvenience this caused. Additionally, we want to apologize for the poor follow up you have received with incomplete work. If there are any items you would like us to follow up on with the team, please send us a message at corporatecustomercare@lennar.com with any details you can provide and we will reach out. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Very organized
- Blanca W.
- Verified HomeBuyer
- March 08, 2022
- Haines City, FL
Lennar is very responsible and very easy with the process. We very happy
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - House hasn't finished yet, but closing costs were payed in december.
- Danilo G.
- Verified HomeBuyer
- January 25, 2022
- Davenport, FL
House hasn't finished yet, but closing costs were payed in december.
Lennar responded:
Hi Danilo, thank you for sharing a review. We want to apologize for the poor experience and unfinished items you have faced with your new home. If there are any items we could follow up on for you, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 3
Responsiveness 2
Lennar - The whole process was a nightmare from beginning to end.
- Irving R.
- Verified HomeBuyer
- January 20, 2022
- Haines City, FL
The whole process was a nightmare from beginning to end.
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Great customer service.
- Gloria P.
- Verified HomeBuyer
- January 20, 2022
- Davenport, FL
This is our second Lennar home. They deliver what they promised.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The mortgage officer Gara and the sales agent James
- Exceletria W.
- Verified HomeBuyer
- January 20, 2022
- Haines City, FL
I love my home, and I have learned a valuable lesson. Lennar does not follow through on the process
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 1
Lennar - Champions Gate is a great development
- Miguel N.
- Verified HomeBuyer
- January 19, 2022
- Davenport, FL
Champions Gate is a great development
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Inferior workmanship and non caring workers
- Carol W.
- Verified HomeBuyer
- January 18, 2022
- Bartow, FL
Do not buy from Lennar they do not care about quality of work They do not fix problems and leave you hanging We have been in our home since Dec 13 and still have major problems that we CANNOT get fixed SORRY we bought this house
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - The process was so seamless and everyone was so helpful!
- Alyssa M.
- Verified HomeBuyer
- January 14, 2022
- Davenport, FL
The process was so seamless and everyone was so helpful! I love my home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Horrible communication and responsivenes!
- Anonymous
- Verified HomeBuyer
- January 13, 2022
- Davenport, FL
Where to begin? When we started the process everything was on point and the communication with the seller was awesome. After we signed the contract in February they promised us the completion date was going to be between July and August. It wasn't until November that we finally got our home. The seller didn't even answer on time; sometimes I was ignored for days. Not even Lennar customer service was able to help me get the answers I wanted. No answer for the solar, the process, the delays... nothing. On top of that Lennar Mortgage was even worse; no communication at all!!! It was a ...
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Lennar - Very nice people easy to talk to
- Nicholas S.
- Verified HomeBuyer
- January 12, 2022
- Bartow, FL
Very nice people easy to talk to
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Experience was great from the beginning!
- David D.
- Verified HomeBuyer
- January 12, 2022
- Davenport, FL
Experience was great from the beginning!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The
- Kimberly B.
- Verified HomeBuyer
- January 12, 2022
- Haines City, FL
The buying experience was great but I have lots of issues with the construction side..
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Tough to do business with. Non responsive. Asenine title closers.
- James S.
- Verified HomeBuyer
- January 12, 2022
- Davenport, FL
Be very careful. Dot the eyes and cross the tees. STAY ON TOP OF YOUR LENNAR MORTGAGE BROKER AND TITLE CLOSER- AS YOU ARE JUST A NUMBER. Unresponsive after the sale. I am sure this will not get posted!
Lennar responded:
Hi James, thank you for sharing your review. We want to apologize for the poor experience you had with the title and closing teams. Additionally, we are sorry to hear about the poor communication and follow-up you have received. If there are any items that need further attention, please let us know at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 1
Championsgate
- Michael N.
- Verified HomeBuyer
- January 12, 2022
- Davenport, FL
We absolutely love our oversized lot, and we look at the conservation in the back yard. We could not be happier and our customer care specialist Jeff is a true asset to Lennar and he deserves a big raise.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The quality of the job is not good as it was expected.
- Villamor D.
- Verified HomeBuyer
- January 12, 2022
- Davenport, FL
The quality of the job is not good as it was expected. They’re pushing you to extend to meet their goal even though the house is not ready yet to closed
Lennar responded:
Hi Villamor, thank you for providing your valuable feedback. We are both sorry and disappointed to hear the quality of your new home did not meet your expectations. If we can provide assistance moving forward, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Misguided
- Elliot S.
- Verified HomeBuyer
- January 12, 2022
- Bartow, FL
They are building houses so quick that details get missed and stuff doesn't get finished. Contractors miss follow up appointments also
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 3
The friendly and polite staff
- Anonymous
- Verified HomeBuyer
- January 05, 2022
- Haines City, FL
You will need lots of patience. They eventually to address the needs but not everything will be complete on closing and if you don't close when they set the date, you will be charged $300 fee for everyday not closing. You have to stay on top of all issues with them, however the staff is very nice and due to the supply issues in this economy it can be a nightmare.
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 4
The Constant delays causing me to have to spend additional money on Airbnb’s
- Anthony J.
- Verified HomeBuyer
- January 04, 2022
- Davenport, FL
Please ensure that Lenore stands by the date that they give you for closing because when they change the date it totally disrupts your life and then you have to spend additional monies that were not initially budgeted for
Total Score 3
Quality 5
Trustworthiness 4
Responsiveness 3
Lennar - The house is fine, but the process could be better
- Felipe A.
- Verified HomeBuyer
- December 31, 2021
- Davenport, FL
The house is fine, but the process could be better
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 3
Brat and Kenneth And Antoine Anything I need it it was there
- Leonardo M.
- Verified HomeBuyer
- December 30, 2021
- Haines City, FL
Anything I need it it was there
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 5
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