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Lennar Reviews in Lakeland Winter Haven, FL

What Lakeland Winter Haven Homeowners Have to Say About Lennar.

Read all 344 verified reviews from homeowners that built a new home with Lennar in the Lakeland Winter Haven area. Lakeland Winter Haven homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.4 out of 5 stars in Lakeland-Winter Haven Area

344 Reviews in Lakeland-Winter Haven Area

Ratings by Category

Overall 3.4

Quality 3.3

Trustworthiness 3.3

Value 3.6

Responsiveness 3.3

Lennar in Lakeland-Winter Haven Area

View Homes

Customer Reviews

No keys!

  • Thiago A.
  • Verified HomeBuyer
  • December 05, 2023
  • Davenport, FL

Two months after my closing, I haven't received my keys yet. Nobody from Lennar is capable of giving me a straight answer. I don't get why you rush the closing like crazy if you are not ready to provide me with my keys. Really disappointed at the level of service provided by Lennar. It's like there is no management at all in this company. Nobody takes any responsibility.

Total Score 1


Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Lake Mcleod

  • Anna C.
  • Verified HomeBuyer
  • October 26, 2023
  • Eagle Lake, FL

My home buying experience was horrible. It started from the salesman to the loan officer. They lacked customer service skills, respect, and information. For all the trouble I went thru to purchase my home, in the end it was not worth it. So many defiencies, lack of workmanship, and the lack of responsibility. I would not recommend Lennar to anyone. I wish I would have done my homework beforehand.

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 3

Pierre JULUS

  • Pierre J.
  • Verified HomeBuyer
  • February 13, 2023
  • Lakeland, FL

I just bought a property at lennar at Lakeland. This is the worst experience I have ever have. They took 2 months to install the motorway and shelves. The ceiling over the island kitchen is already leaking. There is water from the ceiling and leaking over the island kitchen. 2 months.

Lennar responded:
Good afternoon Pierre and thank you for your feedback. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with the details of your concerns, so we can review and follow-up on you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 4

Mr.

  • Yatheendhar M.
  • Verified HomeBuyer
  • January 05, 2023
  • Davenport, FL

The home was poorly finished. Lennar massively delayed completion, cut corners on construction quality to try to force completion, and skimped on promised appliances and fixtures. I am repeat buyer from Lennar, but my experience was so poor this time that I will not buy another home from Lennar and advice friends against it as well.

Lennar responded:
Hi Yatheendhar, thank you for sharing your detailed review. We are sorry for any issues you have experienced with the quality of your new home, as well as any missing or incomplete finishes. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 2

Value 1

Responsiveness 3

I was wrong about Lennar

  • Leonardo D.
  • Verified HomeBuyer
  • August 16, 2022
  • Davenport, FL

I buying a Lennar home was a dream come true, until it became a nightmare. The quality of the materials use is more than poor, so is the workmanship. Tiles are uneven, frames are bad, house feels weak, carpet and floors are not set properly. House was never prepare or clean as promise, defective electrical appliances. Overall a very bad experience, that I wish I could get out off...

Lennar responded:
Hello Leonardo,

thank you for taking the time to write this review. We want to apologize for the frustrations you have experienced with the quality of your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 4

Lennar - Not very happy with the experience overall.

  • Sanaa E.
  • Verified HomeBuyer
  • April 19, 2022
  • Haines City, FL

Not very happy with the experience overall.

Lennar responded:
Hi Sanaa, thank you for taking time to leave a review. We are sorry to hear your experience was not positive. If there is anything we can do to help, please send us a note at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - The workmanship and the construction manager was horrible.

  • Kristen E.
  • Verified HomeBuyer
  • August 10, 2021
  • Bartow, FL

The workmanship and the construction manager was horrible. He was very rude and disrespectful. It felt like our home got started and then forgotten. When we went for our walk through we had 15 or so pages of repairs, the day before we were to close they were still not completed and we were told we were not going to be able to close. We had already given notice, rented a truck and everything; we proceeded to close while they were still working in our home that day. Even after that we have had to complete many warranty issues.This was the worst experience.

Lennar responded:
Hi Kristen, thank you for your review. We are sorry to hear about the incomplete state your home was in when you closed and additional warranty requests that were required. Please do not hesitate to reach out to us at corporatecustomercare@lennar.com, with any additional items that need attention. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Quality is very bad

  • Sitarama Krishna Chaitanya K.
  • Verified HomeBuyer
  • September 23, 2024
  • Eagle Lake, FL

Quality is so bad that toilet needs a change, sink needs a change and irrigation needs a change.

Lennar responded:
Good morning Sitarama, Thank you for taking the time to share your feedback with us and I apologize for any inconvenience you may have experienced. I have notified upper management to review and assist. Sincerely,
Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Stay Away - Absolutely Horrible Experience

  • Anonymous
  • Verified HomeBuyer
  • October 25, 2022
  • Davenport, FL

This company is focused on just pushing numbers out the door rather than customer satisfaction. The overall experience has been very disappointing as I'm still waiting for my home to be completed as we approach 2 months after the date of closing. I was offered an incentive to close on the original closing date (didn't really have a choice) and told the house would be ready within 30 days. We are nowhere close to being ready and the unresponsiveness from low level staff that are responsible for just booking walk throughs, to the sales teams, and even high level executives has been telling ...

Lennar responded:
Hello and thank you for sharing your comments about your experience with us. We are sorry for the difficulties you've described. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 1

Value 1

Responsiveness 1

G

  • Davin W.
  • Verified HomeBuyer
  • September 20, 2022
  • Haines City, FL

Bad and costly because of fees at closing

Lennar responded:
Hi Davin, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 2

Dream home turned into a nightmare

  • Yury S.
  • Verified HomeBuyer
  • August 12, 2022
  • Davenport, FL

Experience of buying a new home has brought me too many bad experiences to write a good review what was supposed to be a good experience quickly turned into a nightmare due to poor workmanship. Lack of service from Lennar home building team no one ever had answers and never kept promises as to when home was going to be completed issues never address properly

Lennar responded:
Hi Yury, thank you for writing this review. We want to apologize for the frustrations you have experienced with the quality and communication of your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Lennar - The whole process was a nightmare from beginning to end.

  • Irving R.
  • Verified HomeBuyer
  • January 20, 2022
  • Haines City, FL

The whole process was a nightmare from beginning to end.

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Awful buying process and experience

  • Lilibeth R.
  • Verified HomeBuyer
  • March 19, 2024
  • Winter Haven, FL

Awful experience! At final walkthrough the house had terrible detailing and the customer service agent didn’t resolve. It’s one thing before you close and another after closing! Lennar practically abandons you after closing and you have to resolve through warranty, which is an impersonal online unfriendly and confusing process! I will never again buy from Lennar! You shouldn’t either!

Lennar responded:
Hi Lilibeth, we are deeply saddened that you have found your purchase with us to be an awful experience. We can assure you that we have not abandoned you and we care about your satisfaction even after closing. Our team will be made aware of this issue so we can address. -Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Will not recommend lennar

  • Saira A.
  • Verified HomeBuyer
  • February 13, 2024
  • Davenport, FL

Have had the worst experience buying a home from Lennar. They do not live up to their expencacy. Its all about.meeting the nubers for them. They dont care or are concern with pleasing their clients.

Lennar responded:
Hi Saira, we are sorry to hear that you had a negative experience with purchasing your home with us. We are going to share this feedback with the leadership team to help improve. -Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Not a great experience

  • Dara D.
  • Verified HomeBuyer
  • July 26, 2023
  • Winter Haven, FL

The process of buying the home was okay. We waited for about 45mins in a room after signing for the keys, then they came in with music and congratulated us. Handed the keys over and we left. After that it hasn’t been great. We’ve had issue after issue in the home and each time it seems as though we’re just a problem when trying to get it fixed. No one seems to truly care about helping. We had a roof leak 4 days after we moved in due to the roof being INCOMPLETE. It happened on a Friday and they refused to send anyone out until Monday. But to back up, the “emergency” phone # given on ...

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Regret we didn't listen to advice to avoid this builder

  • SaBrina W.
  • Verified HomeBuyer
  • March 27, 2023
  • Bartow, FL

The initial sales contact was pleasant and the new home sales agent kept in touch until a deal that fit my budget could be met. I've learned with other sales agents and this one that the tone goes from professional to unprofessional once contracts were signed. Total nightmare with mold on the build in multiple places, but the regional sales managers worked to get me into another home. The new home presented with craftsmanship issues before move in that still have not been addressed almost 90 days past closing. Some homes get a patio screen and others are told it's a mistake that all don't get ...

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Worst home-buying experience ever!

  • Daniel H.
  • Verified HomeBuyer
  • January 24, 2023
  • Bartow, FL

Lennar is too big and has lost sight of the customer. Homebuying processes were very difficult to navigate and communication from Lennar departments was seriously lacking and very frustrating. Pre-close walk-thru was very rushed and buyers are threatened if talk of delaying closing occurs...even when the home is not complete. Quality/workmanship is seriously lacking and below anything I've ever experienced; door-frames are not square (binding doors), cabinet doors are not straight/aligned, appliances don't work, and several other issues). I would never recommend a Lennar home to anyone and ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

My first home purchase

  • Elizabeth C.
  • Verified HomeBuyer
  • April 12, 2022
  • Haines City, FL

This was my first time purchasing a home. I thought it was going to be amazing, but I would never recommend Lennar homes. I was not able to do a walk through until the morning of closing. After closing thinking the improvements would be worked on during the day after the walk through to come back at night to move in with half the house without electricity. The home was not cleaned prior to moving in. the fridge needed to be replaced thank goodness that was done, cabinets have dings in them. the tile is not leveled. there are unleveled areas of the walls. the carpets have nails sticking out of ...

Lennar responded:
Hi Elizabeth, thank you for sharing this detailed review of your experience. We want to apologize for the poor condition of your home following closing and the frustrations you have experienced with getting updates from the team. If there is anything we can do to assist, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Customer relations were absolutely horrible

  • Brandon W.
  • Verified HomeBuyer
  • October 20, 2021
  • Bartow, FL

I would say make sure everything is the way you want it before you sign. Everything that we have submitted work orders on that was not finished I did myself. Horrible experience

Lennar responded:
Hi Brandon, thank you for your review. We want to apologize for the issues you have faced with getting work completed in your new home. If you have anything outstanding you would like us to follow-up on, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

So disappointed with all the problems

  • Candace P.
  • Verified HomeBuyer
  • March 17, 2020
  • Davenport, FL

So disappointed with all the problems we have had. From being threatened with penalties to pay if we did not close when Lennar wanted (house had many defects) didn't even had many doors on interior for over 4 months. Lennar NEVER showing up to perform work orders when scheduled. Took forever to get response for scheduling. So sad our very first brand new home to be soooo disappointed!

Lennar responded:
Hi Candace, thank you for sharing your comments about your experience with your new home and the Lennar team. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Worst experience buying house

  • Angel S.
  • Verified HomeBuyer
  • March 30, 2025
  • Davenport, FL

My name is Angel, starting with the poor communication during the purchase process,I don’t know why they have a concierge because doesn’t help at all, changes in closing date without any notification, however everything was rushed in terms of requirements. My house went more than three months without being touched, leaving everything until the end. The quality of the materials used is cheap,for example the insulation where you can hear the person in the room next door, defective faucets, poorly calibrated air conditioning, touch-up paint that doesn't blend. When you walk in your yard you have ...

Lennar responded:
Good afternoon Angel. Thank you for sharing your homebuying experience with us. We’re sorry to hear that you encountered several challenges and feel that the quality of materials did not meet your expectations. We also truly appreciate your kind words about Amy and Alexis—it means a lot to our team. If you have questions or warranty requests, please don't hesitate to continue to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Couldn’t help

  • Keysha Lynn S.
  • Verified HomeBuyer
  • October 16, 2024
  • Winter Haven, FL

Could not come to a conclusion on the safety issue that all home owners of this build have . No power no access to your garage . No door from the inside of the house . MISSED WORK OVER NOT BEING ABLE TO OPEN GARAGE !!!!!!!!!!!!! NOT A SMART BUILD . All I was told that they can’t do anything to help me

Lennar responded:
Thank you for sharing your feedback, Keysha. We are truly sorry to hear about the safety issues you faced with your home, especially the lack of access to your garage during a power outage. I have shared your concerns with upper management for their ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Too big of a company.

  • Rodney M.
  • Verified HomeBuyer
  • August 15, 2024
  • Eagle Lake, FL

Gm just left the new home orientation. Items still haven’t been completed from the previous 3 visits. Why am i continually sent to do this walk. When the items aren’t addressed. All of the items are visible on the website as still not completed. Sent from my iPhone On Jun 25, 2024, at 2:10 PM, Rodney is asking about closing, will it be tomorrow at 11am? Thanks! Sincerely, Thanks I called again today the Person that is assigned to my file. Is no longer with the company. They were not sure who was going to be assigned my case. If someone wants to connect and let ...

Lennar responded:
Good afternoon Rodney,

Thank you for taking the time to share your experience with us. We are sorry to hear about the lack of communication and the reassignment of your case. Please send us an email to LennarNews@Lennar.com referencing this review so that we can help you follow up on any outstanding items. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

VERY EXPENSIVE PROPERTY FOR THE BAD SERVICE THEY PROVIDE.

  • Germain A.
  • Verified HomeBuyer
  • July 12, 2024
  • Davenport, FL

Since Day 1 when I made the final walk everything has been a complete bad experience, the first thing the contractor told me when I made claims for details of the house is that I was not buying something customer, I moved with a kill in my garden that lasted more than 1 month in being able to be changed, 3 weeks ago I had a flood in the room below and they even blamed me for doing damage to the property, mojo the carpet in the room and they went today to check it and apparently the girl who was has Covid since he says that it has no smell, even though I was told that they were going to change ...

Lennar responded:
Good afternoon Germain,

Thank you, Germain, for your feedback regarding the recent issues. We sincerely apologize for the inconvenience you experienced. We understand the issue has been resolved. Moving forward, please do not hesitate to contact us using your Lennar Account, this ensures your request is documented, prioritized, and addressed promptly. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible home buying experience

  • Zacary B.
  • Verified HomeBuyer
  • May 24, 2024
  • Winter Haven, FL

I highly recommend RUNNING away from any Lennar neighborhood. This is a joke of a home buying process and they should be out of business.

Lennar responded:
Good afternoon Zacary,

We are sorry to hear that your home-buying experience was not up to your expectations. We take all feedback seriously and are always looking for ways to improve.

If there are any general questions or warrantable issues, please do not hesitate to contact us by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Sincerely,

Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1