Lennar Reviews in Lakeland Winter Haven, FL

Need urgently fix the response service and the level of communication with the buyers My house deed documents were send by a normal mail instead of a proper courier company like DHL,FEDEX Which caused documents to get lost , I was never asked whether how or when will the documents be sent , no communication whatsoever , this is just one example of lack of communication with the buyer and there are many more …

In good faith, I wouldn’t use Lennar as my home builder again. I’ve been in my home for four months and I’m still waiting to have construction issues resolved. Too stressful.

I think the workmanship is very poor quality I have had way to many problems to be in a brand new home it’s a nightmare but I can say that everything is being taken care of but if it was built right from start I would not have to be writing about it I came to Lennar for quality and I am disappointed.

Lennar needs to follow up on punch list and do in a timely matter ,the house had a lots of unfinished touch ups .lennar needs to a better final walk thru before customer takes home.

The whole process is very rushed and there is very little power given to the buyer at the end of the day. Although we had checkins and inspections, there was still no ability to see some of the issues that we needed to have addressed until after we moved in. Our representative has been terrific in getting theses addressed after the fact, but these issues should not have been present in the first place. 3 in particular are quite frustrating. 1 despite addressing concerns when we noticed these spots while reviewing videos during construction checkins, there are several large areas where a leveling material was added to our floors on the second level where the builder never checked to ensure the the floors were level so now there are several dips and bumps that will require pretty intensive work to repair after the fact. 2 electrical code was not followed while running our A/C wire in our walls from our condensor, resulting in a wire being nicked while hanging a picture despite all of the proper precautions being taken. The wire is just hanging in the wall, not attached to a stud, was run through a hole drilled through a beam and no metal protective plate was added. All three of those things are electrical code violations. 3 our A/C unit was leaking freeon badly due to poor workmanship when installed resulting in damage to several mechanical items from manhandling of the equipment that which required several visits to repair in brand new equipment. It also looks and feels like the carpenters never heard of a level or a T-square. In our particular development, there is a lot of issues with Lennar’s decisions to enter contracts that cost the homeowners significant fees but provide little to no benefits particularly around the management and security companies that they hired to run those services for our HOA. They also sold the community as a premium community and then slapped a rental community that operates under different rules right in the middle of it. We share amenities that we need to pay for with these vacation renters that do not and they run rampant in the community because they do not gave the same repercussions as the owner communities for violating rules. There are also little to no rules placed on the rental properties so they do not maintain the same neighborhood standards. All the while the owners HOA’s help to fund the profits of these rental properties. There is also insufficient security provided by both the company Lennar hired to run the gates and patrols and the equipment ( or lack there of ) provided. This is made even worse by the high fees we pay for these services. ... More

Great experience and a great team.

Not what we were shown or promised.

The craftsmanship of my home doesn’t seem great , there are a lot of issues that shouldn’t exists like a crooked wall. Things of that nature should have never passed inspection from Lennar / star tech .

I love my house. My experience was great. Constrution was wonderful, I received a lot of support through the built and purchase process. I will high recommend Lennar to all my friends and families. ❤️ The built in charges is a great person and very cooperative. Excelente team work! Hoa price is too high. I wish that lennar can work on low the price. Thank you. Matilde F

We have so far had a good experience with Lennar

The sales and finance teams were great, however, the construction team was far from it. It appears that they were on a mission to build our home as quickly as possible without consideration to quality or the customer. We went into the house every week that it was under construction. When we saw things that weren’t right or could be better, we notified our sales rep. He passed our thoughts or concerns to the construction team. The answer always came back as “it’s built according to specifications”. They made no corrections. We did two walk-throughs; one about one week before the closing and the other on the day of closing. The preliminary was ok because we were pointing out issues that we could see. The final was a disaster. For example, when we turned on the faucets in each bathroom the water splashed onto the counter and floor. We told the construction manager that this was unacceptable. He replied, “It was built according to specifications. We would have to order all new bathroom countertops.” When we challenged the specifications, he replied, “We are not changing it. If you don’t want the house you will lose all of your deposits because it was built according to specifications.” About 90 minutes before our closing, he threatened us. This was not repaired; it’s still an issue. Additionally, the conversation went so long that we didn’t have enough time to do the full final walk-through. However, during what little bit that we could do, there found additional damage done prior to the final walk-through. They told us that the repairs weren’t their responsibility (they were only responsible for issues found in the preliminary walk-through) and that we would have to file warranty claims. We disputed that we had not closed and it wasn’t our house yet. They finally agreed to one of the repairs but it took about three months to get it done. There is so much more that we could write but we think you get the message. Overall, we believe this could have been a good building company at one time but they are so big now that they are fully focused on building as many houses as possible with complete disregard to the customer. We can say all of this with a clear conscience and without wondering “are we too picky” because all of our neighbors whose houses were built by Lennar had similar or worse experiences. ... More

We were kept totally involved in the whole process, from site selection to completed home. The Lennar team were exceptional.

Construction workers toss trash anywhere but trash can. Some parts were rushed through like painting, interior trim, vent registers crooked. Other things like drywall, tile and framing were perfect. Lots of minor Warrantee issues. Mixed bag of great and crap.

The only think is the back grass needs better quality

They put a lot of pressure to close on a date in which only Lennar Mortgage can comply with date. I did try to use other mortgage bankers but with penalty of $5,000 if they did not meet the closing date I was forced to use Lennar Mortgage, which by the way did not offer the best interest in comparison with others.

I would say make sure everything is the way you want it before you sign. Everything that we have submitted work orders on that was not finished I did myself. Horrible experience

Lance is the most efficient worker! Helped me throughout the process and made my experience go smooth! Highly satisfied!

Beautiful community, quite and very clean

I was very lucky to have Ali as the person who oversaw the building of my home. He was very professional and made sure I was happy with the end product. Jodi was my customer service liaison who ensured items that needed to be addressed were scheduled and completed as promised.

Cheap materials carpet pads and more

We purchased our home sight unseen and just got the virtual walk thru since there were no models available to view. At our first walk thru there were a lot of items that needed to be fixed or repaired. I was assured they would be fixed by closing in 7 days. I had to wire the money before closing so it would be funded. Lennar extended closing by a week so we had to pay for additional housing. The day before closing we did our final walk thru. The blue tape was still everywhere and not move in ready at all. We were assured everything would get done with no questions asked after the fact. Once we closed it became such work and hassle to get anything. The new home rep was so helpful but his hands are tied when management says something different. We have been closed on the home for 6 months and still have work needed to be completed, and still haven’t move our furniture in. We have been living on bare minimum in what feels like a construction zone. There is still paint and texture all over the light switches and floors, and not to mention the beautiful blue tape everywhere! I’m now having problems with Lennar approving items clearly needing addressed being done. I paid extra to have a screen enclosure added to my back patio. Per the virtual walk Thru it is placed in a location that allows for patio furniture on both sides of the sliding door since the patio is pours very small and narrow. Well they put the door in the wrong location and refuse to fix the placement. Lennar management said I can pay to fix it. So the patio and lanai I paid extra for is unusable unless you want to go stand out there. I can’t believe on almost a half a million dollar home they would let a customer move into a not move in ready home and then argue about doing things after closing. I’ve been selling real estate in this area for 14 years and have sold many Lennar homes with a great experience for my clients. Unfortunately their quality and customer service has changed and is very disappointing. Please don’t close with items to be fixed….you’ll end up fighting for months! I can’t have a house warming party because the home isn’t even ready. So upsetting. ... More

The kindness and timely attention of its employees

We were excited to move into our new Lennar home, but quickly ran into problems that were not uncovered during the pre-close inspection. Roofers did not cap one of the dyer vents which left a 4" opening right into the home resulting in water damage that Lennar did fix. Sheetrockers completely covered an AC vent into the den. Had to bring the AC subcontractor back to get in the attic, find it, and cut the sheetrock and install the vent register. Entry doors didn't seal (outside light shining through). Had to bring them back to install inserts to correct. The finish painting (doors, baseboards, trim) was a problem. In some parts of the home they used different shades that didn't match on the same wall. Fortunately, our original customer service rep was very helpful in getting these issues addressed, but now we worry about what other unseen problems does this house have that we don't even know about. Lennar mortgage was wonderful to work with, but sorry, but we can't recommend Lennar as a homebuilder. If you do decide to go with Lennar I highly recommend that you hire a really good inspector to go through the home before you close. ... More

Very easy to work with and responsive.

This is actually a really good efficient home, the problem is the finish work is horrible. They really need to have strong leaders to hold their sub contractors to a higher standard. You just can't push everything off to warranty and inconvenience the new home owner that have to wait on contractors to show up, if they show up and the extra mess it causes after you have already moved in. We love our home we really do great layout energy efficient, but all the extra time and mess to go through after you close is ridiculous. It is 3 months after we closed and we still have a ton of items on our list that still need to be fixed. I am cutting them some slack because I know the labor shortage that is out there, but having to be at home for a 4 hour window and no one show up is totally unacceptable. No call no nothing just a no SHOW. I will say they are trying to get it all fixed but it is just not the right way to do it. ... More