Lennar Reviews in Lakeland Winter Haven, FL
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What Lakeland Winter Haven Homeowners Have to Say About Lennar.
Read all 389 verified reviews from homeowners that built a new home with Lennar in the Lakeland Winter Haven area. Lakeland Winter Haven homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Lakeland-Winter Haven Area
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Customer Reviews
Lennar - Costumer Manager, Lance is the BEST.
- Carlos M.
- Verified HomeBuyer
- August 17, 2021
- Davenport, FL
Costumer Manager, Lance is the BEST.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Friendly and helpful people and high quality of materials
- Kayla A.
- Verified HomeBuyer
- August 10, 2021
- Bartow, FL
Friendly and helpful people and high quality of materials
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The workmanship and the construction manager was horrible.
- Kristen E.
- Verified HomeBuyer
- August 10, 2021
- Bartow, FL
The workmanship and the construction manager was horrible. He was very rude and disrespectful. It felt like our home got started and then forgotten. When we went for our walk through we had 15 or so pages of repairs, the day before we were to close they were still not completed and we were told we were not going to be able to close. We had already given notice, rented a truck and everything; we proceeded to close while they were still working in our home that day. Even after that we have had to complete many warranty issues.This was the worst experience.
Lennar responded:
Hi Kristen, thank you for your review. We are sorry to hear about the incomplete state your home was in when you closed and additional warranty requests that were required. Please do not hesitate to reach out to us at corporatecustomercare@lennar.com, with any additional items that need attention. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 2
My Experience
- Anonymous
- Verified HomeBuyer
- July 28, 2021
- Davenport, FL
Run! Terrible experience. All around terrible. From workmanship to responsiveness. I wish no stars were aption.
Lennar responded:
Hi, thank you for your review. We are sorry to hear about your frustration with workmanship and responsiveness to issues. If you would like us to follow-up on anything, please send us an email at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Reality Dream Home
- Mary L.
- Verified HomeBuyer
- July 01, 2021
- Davenport, FL
Overall, we have had an amazing experience purchasing and building our beautiful home with Lennar. We absolutely love everything, down to the finishes. Lennar homes have a luxurious feel for affordable pricing. The Next Gen layouts couldn’t fit our needs more perfectly. We instantly fell in love and knew this was the perfect home for us. There is definitely room for improvement with communication to homeowners as well as throughout the company itself, but at the end of the day our needs were met. The process could’ve been smoother and closing was a hassle. All in all, would highly recommend ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 3
Lennar is the Builder, Mortgage Company, Solar Company, and Title Company. BOXED IN!!!!
- Anonymous
- Verified HomeBuyer
- June 29, 2021
- Davenport, FL
Lennar builds a structurally sound home. The quality of workmanship and materials for what you pay is TERRIBLE. They build the home and you will spend months getting warranty work done. They have been great to repair what we find. The problem is you have to find it to get it fixed. The rates with their mortgage company and fee are more expensive than outside. The solar through them is a lot more costly than if you went outside of Lennar. Most builders will have certain companies as preferred lenders, solar, etc but Lennar uses its own subsidiaries and YOU PAY THE PRICE!
Lennar responded:
Hi, thank you for taking time to write a review. We are sorry to hear about your disappointment with the quality of your home and the ongoing frustration you expressed with getting warranty work completed. If there are any outstanding items we can provide assistance, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 4
Salesperson
- Tracy H.
- Verified HomeBuyer
- June 29, 2021
- Bartow, FL
Still haven’t resolved issues
Total Score 5
Quality 4
Trustworthiness 1
Responsiveness 1
Lennar - Moving is stressful but Bruce made the home buying experience
- Paul M.
- Verified HomeBuyer
- June 09, 2021
- Davenport, FL
Moving is stressful but Bruce made the home buying experience very straight forward.Gene at Lennar mortgage was superb even so there were a few issues he sorted them all out and kept it on track.Following our move I have to say that whenever I reported the odd issue Lance and his team responded very quickly and rectified the issue.Overall a very good experience and I would highly rate the service received by these members of The lennar team as they made the difference
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
The lack of communication and the fact they Lennar left out important details about the community.
- Richard M.
- Verified HomeBuyer
- June 04, 2021
- Davenport, FL
I quite disappointed in what I'm learning about the vacation home part of the community. Very noisy, crime, etc.
Lennar responded:
Hi Richard, thank you for your review. We are sorry to hear about your disappointment with your new Community. If there is anything we can do to help, please reach out at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Excellent experience
- Frank T.
- Verified HomeBuyer
- June 01, 2021
- Davenport, FL
Lennar is absolutely amazing to deal with. They build an excellent home and their responsiveness to issues that need to be addressed is very quick. I would highly recommend buying a Lennar Home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Our family is really happy with our Lennar house
- Keith H.
- Verified HomeBuyer
- June 01, 2021
- Davenport, FL
Our family is really happy with our Lennar house
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Lennar - Very professional and alwasy there to answer questions and concerns.
- William R.
- Verified HomeBuyer
- May 25, 2021
- Bartow, FL
Very professional and alwasy there to answer questions and concerns. The guys in the office were great
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
QUALITY
- Karen D.
- Verified HomeBuyer
- May 09, 2021
- Davenport, FL
the quality of workmanship was very good. loved the attention to detail.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Prices are good overall great service
- Anonymous
- Verified HomeBuyer
- May 05, 2021
- Bartow, FL
Prices are good overall great service
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 5
Lennar Closing Department is the worst
- Carlos R.
- Verified HomeBuyer
- April 21, 2021
- Davenport, FL
10 points for the sales department and for the people in charge of handling complaints about things in the house that must be repaired or improved. A big difference with the closing department. Communication with the client in this part of the process is scarce, stressful, and leaves the client in a vacuum over the progress of the process.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Reliability and the overall quality of the project. Information during closing did not meet my expectations, although the process ran without problem.
- LTGBA L.
- Verified HomeBuyer
- April 16, 2021
- Davenport, FL
Seems reliable and delivers what is promised.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 3
Lennar - Great purchase love my new house
- William C.
- Verified HomeBuyer
- April 13, 2021
- Davenport, FL
Great purchase love my new house
Total Score 5
Quality 0
Trustworthiness 0
Responsiveness 0
Lennar - Next Gen Homes are Amazing
- Jose T.
- Verified HomeBuyer
- April 13, 2021
- Haines City, FL
Next Gen Homes are Amazing
Total Score 4
Quality 0
Trustworthiness 0
Responsiveness 0
Great customer service
- Aron V.
- Verified HomeBuyer
- April 11, 2021
- Davenport, FL
Patrick is an excellent and pleasant sales person; always helpful and ready to answer all your question. Overall the house will look good. If I need to critic something, I really don’t like the lack of choices when building your house...my kids are allergic and I cannot have carpet; they cannot help me. My kitchen sink will be very uncomfortable to use; but I cannot change it neither. After waiting for my house several months; I will need to spend extra several thousands $$ and time before moving to my new house which makes the process a bit more uncomfortable. Overall a solid 3 stars and a ...
Total Score 3
Quality 0
Trustworthiness 0
Responsiveness 0
It was not good
- Shawna S.
- Verified HomeBuyer
- April 07, 2021
- Davenport, FL
I was lied to about cable being included. Nobody informed me of registering the house. I feel like anytime I had a concern I was treated as if I were a nuisance.
Lennar responded:
Hi Shawna, thank you for sharing your experience with us. We apologize for any confusion you faced regarding what is included with your new home. If there is anything we can do to assist, please feel free to contact us a corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 3
Responsiveness 2
Lennar - I had a smooth home buying experience with Lennar.
- Christopher S.
- Verified HomeBuyer
- April 06, 2021
- Davenport, FL
I had a smooth home buying experience with Lennar.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Fantastic service
- Mark F.
- Verified HomeBuyer
- April 02, 2021
- Davenport, FL
Best builder ver worked with!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Squared off
- Stacy S.
- Verified HomeBuyer
- April 01, 2021
- Bartow, FL
Everything in this house is even Steven and square, love it! Now if I can just get all my stuff squared away?
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The quality of the kitchen cabinets were not the best considering
- Tony C.
- Verified HomeBuyer
- April 01, 2021
- Davenport, FL
The quality of the kitchen cabinets were not the best considering what we paid for the house
Lennar responded:
Hi Tony, thank you for taking time to share your experience. We are sorry to hear about your disappointment with the cabinets in your new home. If there is anything we can do follow-up for you please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 5
Nationwide homebuilder you can trust.....
- David G.
- Verified HomeBuyer
- March 31, 2021
- Davenport, FL
Nationwide homebuilder you can trust.....Handled all aspects of the sale: financing & Insurance, making it easy to purchase. Offered incentives for using their lender and discounted the sale of the home. Service both before and after the sale has been great. This is our 2nd home purchase with Lennar and would highly recommend!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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