Lennar Reviews in Lakeland Winter Haven, FL

I will N E V E R attempt to buy anything from these people again they are a scam they took half of my escrow after going through the whole process of being approved than not.

Bad experience overall no professional and team follow commission is very the priority

These people are a joke. Expect all smiles and a helping hand right until you sign the purchase agreement, lender never answer questions, only when convenient, send paperwork to sign and 2+2≠4, virtual closing but no plan for key hand off, the concierge is useless … close to 2 months in the new house and it’s definitely not flat/even, huge gaps and tile is hollow throughout, problems with electric, appliances, bugs entering home is TOTALLY NORMAL. They will do ANYTHING to not fix the poor craftsmanship… highly recommend you shop with D.R. Horton. Overall, this was the highest level of disappointment from Lennar. Definitely expected a lot more. ... More

My name is Angel, starting with the poor communication during the purchase process,I don’t know why they have a concierge because doesn’t help at all, changes in closing date without any notification, however everything was rushed in terms of requirements. My house went more than three months without being touched, leaving everything until the end. The quality of the materials used is cheap,for example the insulation where you can hear the person in the room next door, defective faucets, poorly calibrated air conditioning, touch-up paint that doesn't blend. When you walk in your yard you have to do so carefully because it feels like you're walking on the moon with the holes and unevenness it has, problems with the sprinklers, and many other things. My recommendation: if it weren't for the exclusivity of my community, the house would not be worth what it cost compared to other properties I own with Beazer, including KB Homes. I thought this is my first and last house from Lennar. To be fair the Custumer service department after buying is excellent in special Amy and Alexis. ... More

Could not come to a conclusion on the safety issue that all home owners of this build have . No power no access to your garage . No door from the inside of the house . MISSED WORK OVER NOT BEING ABLE TO OPEN GARAGE !!!!!!!!!!!!! NOT A SMART BUILD . All I was told that they can’t do anything to help me

Quality is so bad that toilet needs a change, sink needs a change and irrigation needs a change.

When I first came to look at a home. My realtor told me the house was white and it ended up being purple during my walk through. Also workers used my bathroom and left me a present and the house was not cleaned when given to me. Worst experience ever.

Gm just left the new home orientation. Items still haven’t been completed from the previous 3 visits. Why am i continually sent to do this walk. When the items aren’t addressed. All of the items are visible on the website as still not completed. Sent from my iPhone On Jun 25, 2024, at 2:10 PM, Rodney is asking about closing, will it be tomorrow at 11am? Thanks! Sincerely, Thanks I called again today the Person that is assigned to my file. Is no longer with the company. They were not sure who was going to be assigned my case. If someone wants to connect and let me know when, where and how etc. That would be helpful. I'm done following up. ... More

Since Day 1 when I made the final walk everything has been a complete bad experience, the first thing the contractor told me when I made claims for details of the house is that I was not buying something customer, I moved with a kill in my garden that lasted more than 1 month in being able to be changed, 3 weeks ago I had a flood in the room below and they even blamed me for doing damage to the property, mojo the carpet in the room and they went today to check it and apparently the girl who was has Covid since he says that it has no smell, even though I was told that they were going to change it for everything I have been through, I would not recommend them in my life, it pessima atencion a al cliente and pesimo service de guaranto. ... More

I highly recommend RUNNING away from any Lennar neighborhood. This is a joke of a home buying process and they should be out of business.

Bad builder bad comunication Bad material Bad representatives Bad.

Awful experience! At final walkthrough the house had terrible detailing and the customer service agent didn’t resolve. It’s one thing before you close and another after closing! Lennar practically abandons you after closing and you have to resolve through warranty, which is an impersonal online unfriendly and confusing process! I will never again buy from Lennar! You shouldn’t either!

Have had the worst experience buying a home from Lennar. They do not live up to their expencacy. Its all about.meeting the nubers for them. They dont care or are concern with pleasing their clients.

Lennar tried to close our home when house wasn't ready. We did Walk through 2 times but items didn't fix. Lennar pushed us to close the house and said they will charge us for each day if we push the closing date later. Finance team wasn't knowledgeble enough and they made a mistake on cash to close amount.

Two months after my closing, I haven't received my keys yet. Nobody from Lennar is capable of giving me a straight answer. I don't get why you rush the closing like crazy if you are not ready to provide me with my keys. Really disappointed at the level of service provided by Lennar. It's like there is no management at all in this company. Nobody takes any responsibility.

My home buying experience was horrible. It started from the salesman to the loan officer. They lacked customer service skills, respect, and information. For all the trouble I went thru to purchase my home, in the end it was not worth it. So many defiencies, lack of workmanship, and the lack of responsibility. I would not recommend Lennar to anyone. I wish I would have done my homework beforehand.

Contractors workmanship very poor Appliances supplied very poor and cheap manufactured 2002 Does not keep their promises on the repairs They rush you through the closing and promised to finish the remaining repairs on varies things and was poorly done Items used on the house very poor quality . I will never purchase house under the Lennar name or recommend them .

As far as the home buying process it is easy and simple but the quality in workmanship around the house it is extremely poor. Everything in the house is built too fast therefore the house have problems just like an old house. I already got multiple problems on a "new" house. Lennar will tell you that everything in the house has warranty which it does but, you have to take out of your time to fix problems they made while building the house. Also, it takes them a long time to fix anything. I bought a new house to not have problems of an old house.

The process of buying the home was okay. We waited for about 45mins in a room after signing for the keys, then they came in with music and congratulated us. Handed the keys over and we left. After that it hasn’t been great. We’ve had issue after issue in the home and each time it seems as though we’re just a problem when trying to get it fixed. No one seems to truly care about helping. We had a roof leak 4 days after we moved in due to the roof being INCOMPLETE. It happened on a Friday and they refused to send anyone out until Monday. But to back up, the “emergency” phone # given on the QR code we were given to scan for help, doesn’t work. The phone number sends you to an automated line and then says we need a “telephony code” to put in. Had to end up calling the normal customer service line. Anyway, We live in Florida. It rains almost daily during the summer so not sending someone out for 3 days for a roof leak after calling the “emergency” line is baffling to me…. I also have a baby in the house so I am terrified of that causing mold issues down the road. Took over 3 weeks to get it all complete. Our dishwasher went out after two uses. Called Lennar to ask for help. Was just brushed off and told to call GE. Our irrigation system was left on to run FOUR times a day, we were told in our new home orientation it would be changed and set up differently before we came back to move in after closing. That obviously didn’t happen and we had no idea until we received an $820 water bill. So that’s WONDERFUL. AC went out less than a month after moving it. It’s over 90 degrees outside. Called the “emergency” line again, of course still doesn’t work. Called the normal CS # was told it would be passed onto the emergency after hours teak since it was 86 degrees in our house … again with a baby. No one called that night. Called the next day. The first set of people who came out to look at it just said “wow it’s hot in here..” couldn’t find the issue. Said it was too hot to go in the attic and check the insulation and ducts and left. The next guy they send out was supposed to arrive between 1-4pm. Showed up at 9:45pm. Found the issue and had to order a part. Came back after a few days and fixed it. Took over a week for this to be fixed in the middle of summer in Florida. Finding a hard time understanding the point of this emergency line. We have a patch of sod completely missing from our yard. Was told at new home orientation it would be taken care of. We repeatedly ask what’s going on with it and get no response other than “I’ll talk to the construction manager” Our paint touch ups they came back and did… they used the wrong color on the exterior so we have patches of WHITE paint all over the front of our home. So it’s just been one thing after another. Filed a complaint with the BBB and Lennar responded stating they opened a case with management at the corporate office. Haven’t heard a thing since. It’s safe to say I wouldn’t recommend a Lennar new build to anyone at this point. It’s our first home and we were so excited to have this for our little family and it’s been pretty disappointing to say the least. ... More

The initial sales contact was pleasant and the new home sales agent kept in touch until a deal that fit my budget could be met. I've learned with other sales agents and this one that the tone goes from professional to unprofessional once contracts were signed. Total nightmare with mold on the build in multiple places, but the regional sales managers worked to get me into another home. The new home presented with craftsmanship issues before move in that still have not been addressed almost 90 days past closing. Some homes get a patio screen and others are told it's a mistake that all don't get them with a sliding door. Also, granite countertops and tile floors are not sealed. If you complain about the patio screen it will be removed and not replaced. Some people get balloons and welcome banners on the purchase up their new home. I didn't get any welcome and had a horrible time getting utilities established. Warranty rep professionalism needs improvement or the person needs to be replaced due to attitude and unsolicited flirting. Work orders are not responded to at all or timely. They need a Service Life ticket system to track work orders and improve communications with customers. I guess I just need to hire a third party to fix issues because it'll be quicker. We didn't pick this community. It was a last resort on moving to put our children in better schools and resolve our build issue. So far we've had our cars broken into with items stolen, random knocking at our front door and we have experienced racism in the Bartow area, but our neighborhood is very diverse and I do like our neighbors. I feel robbed of a new home buying experience and trapped a few more years until the resale market picks back up and our family can move. Never will we desire to buy with this company again. I appreciate the efforts of those who tried to correct the sale situation, but I don't think we should have purchased this home. We should have talked away and went with another builder. ... More

I will not recommend. They bullied me to close on Jan 31 because they wanted high numbers for the month when they knew that the property wasn't fully ready. Lights in the patio was out of order, plugs in the living room not connected, missing breaker for the Solar system, irrigation pipe for a housing plumbing pipe, wrong entry keys provided at closing. So no, I would not recommend or write a great review.

The worst company to deal with I would never recommend anyone to buy from Lennar Lennar is garbage worst ones

I just bought a property at lennar at Lakeland. This is the worst experience I have ever have. They took 2 months to install the motorway and shelves. The ceiling over the island kitchen is already leaking. There is water from the ceiling and leaking over the island kitchen. 2 months.

Lennar is too big and has lost sight of the customer. Homebuying processes were very difficult to navigate and communication from Lennar departments was seriously lacking and very frustrating. Pre-close walk-thru was very rushed and buyers are threatened if talk of delaying closing occurs...even when the home is not complete. Quality/workmanship is seriously lacking and below anything I've ever experienced; door-frames are not square (binding doors), cabinet doors are not straight/aligned, appliances don't work, and several other issues). I would never recommend a Lennar home to anyone and will purchase my next new-construction home from anyone but Lennar. ... More

Home wasn’t ready when promised. Allowed to close without CO. Had to go to hotel. Oven didn’t fit. No kitchen for 3 weeks. Cabinets broken. House was dirty. Floor wasn’t laid level. Bumps and hills throughout. Hollow tiles throughout. Upstairs creeks. Grout not straight and spilled throughout the home. Doors not level. Stairs rails not secured. Grout accidentally used in stead of caulking. Made promises to have things done but almost 8 weeks and punch list still not done. Not even paint. Trades make appointments but never show. If we could get our money back we would move out. No one is happy in our neighborhood. Workmanship is laughable. Trades have stated they are pushed too hard and cant do quality work. NIGHTMARE. ... More