Lennar Reviews in Lakeland Winter Haven, FL

I was very lucky to have Ali as the person who oversaw the building of my home. He was very professional and made sure I was happy with the end product. Jodi was my customer service liaison who ensured items that needed to be addressed were scheduled and completed as promised.

Cheap materials carpet pads and more

We purchased our home sight unseen and just got the virtual walk thru since there were no models available to view. At our first walk thru there were a lot of items that needed to be fixed or repaired. I was assured they would be fixed by closing in 7 days. I had to wire the money before closing so it would be funded. Lennar extended closing by a week so we had to pay for additional housing. The day before closing we did our final walk thru. The blue tape was still everywhere and not move in ready at all. We were assured everything would get done with no questions asked after the fact. Once we closed it became such work and hassle to get anything. The new home rep was so helpful but his hands are tied when management says something different. We have been closed on the home for 6 months and still have work needed to be completed, and still haven’t move our furniture in. We have been living on bare minimum in what feels like a construction zone. There is still paint and texture all over the light switches and floors, and not to mention the beautiful blue tape everywhere! I’m now having problems with Lennar approving items clearly needing addressed being done. I paid extra to have a screen enclosure added to my back patio. Per the virtual walk Thru it is placed in a location that allows for patio furniture on both sides of the sliding door since the patio is pours very small and narrow. Well they put the door in the wrong location and refuse to fix the placement. Lennar management said I can pay to fix it. So the patio and lanai I paid extra for is unusable unless you want to go stand out there. I can’t believe on almost a half a million dollar home they would let a customer move into a not move in ready home and then argue about doing things after closing. I’ve been selling real estate in this area for 14 years and have sold many Lennar homes with a great experience for my clients. Unfortunately their quality and customer service has changed and is very disappointing. Please don’t close with items to be fixed….you’ll end up fighting for months! I can’t have a house warming party because the home isn’t even ready. So upsetting. ... More

The kindness and timely attention of its employees

We were excited to move into our new Lennar home, but quickly ran into problems that were not uncovered during the pre-close inspection. Roofers did not cap one of the dyer vents which left a 4" opening right into the home resulting in water damage that Lennar did fix. Sheetrockers completely covered an AC vent into the den. Had to bring the AC subcontractor back to get in the attic, find it, and cut the sheetrock and install the vent register. Entry doors didn't seal (outside light shining through). Had to bring them back to install inserts to correct. The finish painting (doors, baseboards, trim) was a problem. In some parts of the home they used different shades that didn't match on the same wall. Fortunately, our original customer service rep was very helpful in getting these issues addressed, but now we worry about what other unseen problems does this house have that we don't even know about. Lennar mortgage was wonderful to work with, but sorry, but we can't recommend Lennar as a homebuilder. If you do decide to go with Lennar I highly recommend that you hire a really good inspector to go through the home before you close. ... More

Very easy to work with and responsive.

This is actually a really good efficient home, the problem is the finish work is horrible. They really need to have strong leaders to hold their sub contractors to a higher standard. You just can't push everything off to warranty and inconvenience the new home owner that have to wait on contractors to show up, if they show up and the extra mess it causes after you have already moved in. We love our home we really do great layout energy efficient, but all the extra time and mess to go through after you close is ridiculous. It is 3 months after we closed and we still have a ton of items on our list that still need to be fixed. I am cutting them some slack because I know the labor shortage that is out there, but having to be at home for a 4 hour window and no one show up is totally unacceptable. No call no nothing just a no SHOW. I will say they are trying to get it all fixed but it is just not the right way to do it. ... More

Costumer Manager, Lance is the BEST.

Friendly and helpful people and high quality of materials

The workmanship and the construction manager was horrible. He was very rude and disrespectful. It felt like our home got started and then forgotten. When we went for our walk through we had 15 or so pages of repairs, the day before we were to close they were still not completed and we were told we were not going to be able to close. We had already given notice, rented a truck and everything; we proceeded to close while they were still working in our home that day. Even after that we have had to complete many warranty issues.This was the worst experience.

Run! Terrible experience. All around terrible. From workmanship to responsiveness. I wish no stars were aption.

Overall, we have had an amazing experience purchasing and building our beautiful home with Lennar. We absolutely love everything, down to the finishes. Lennar homes have a luxurious feel for affordable pricing. The Next Gen layouts couldn’t fit our needs more perfectly. We instantly fell in love and knew this was the perfect home for us. There is definitely room for improvement with communication to homeowners as well as throughout the company itself, but at the end of the day our needs were met. The process could’ve been smoother and closing was a hassle. All in all, would highly recommend Lennar to build your dream home too! ... More

Lennar builds a structurally sound home. The quality of workmanship and materials for what you pay is TERRIBLE. They build the home and you will spend months getting warranty work done. They have been great to repair what we find. The problem is you have to find it to get it fixed. The rates with their mortgage company and fee are more expensive than outside. The solar through them is a lot more costly than if you went outside of Lennar. Most builders will have certain companies as preferred lenders, solar, etc but Lennar uses its own subsidiaries and YOU PAY THE PRICE!

Still haven’t resolved issues

Moving is stressful but Bruce made the home buying experience very straight forward.Gene at Lennar mortgage was superb even so there were a few issues he sorted them all out and kept it on track.Following our move I have to say that whenever I reported the odd issue Lance and his team responded very quickly and rectified the issue.Overall a very good experience and I would highly rate the service received by these members of The lennar team as they made the difference

I quite disappointed in what I'm learning about the vacation home part of the community. Very noisy, crime, etc.

Lennar is absolutely amazing to deal with. They build an excellent home and their responsiveness to issues that need to be addressed is very quick. I would highly recommend buying a Lennar Home.

Our family is really happy with our Lennar house

Very professional and alwasy there to answer questions and concerns. The guys in the office were great

the quality of workmanship was very good. loved the attention to detail.

Prices are good overall great service

10 points for the sales department and for the people in charge of handling complaints about things in the house that must be repaired or improved. A big difference with the closing department. Communication with the client in this part of the process is scarce, stressful, and leaves the client in a vacuum over the progress of the process.

Seems reliable and delivers what is promised.

Great purchase love my new house

Next Gen Homes are Amazing