Lennar Reviews in Lakeland Winter Haven, FL
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What Lakeland Winter Haven Homeowners Have to Say About Lennar.
Read all 392 verified reviews from homeowners that built a new home with Lennar in the Lakeland Winter Haven area. Lakeland Winter Haven homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Lakeland-Winter Haven Area
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Customer Reviews
Squared off
- Stacy S.
- Verified HomeBuyer
- April 01, 2021
- Bartow, FL
Everything in this house is even Steven and square, love it! Now if I can just get all my stuff squared away?
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The quality of the kitchen cabinets were not the best considering
- Tony C.
- Verified HomeBuyer
- April 01, 2021
- Davenport, FL
The quality of the kitchen cabinets were not the best considering what we paid for the house
Lennar responded:
Hi Tony, thank you for taking time to share your experience. We are sorry to hear about your disappointment with the cabinets in your new home. If there is anything we can do follow-up for you please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 5
Nationwide homebuilder you can trust.....
- David G.
- Verified HomeBuyer
- March 31, 2021
- Davenport, FL
Nationwide homebuilder you can trust.....Handled all aspects of the sale: financing & Insurance, making it easy to purchase. Offered incentives for using their lender and discounted the sale of the home. Service both before and after the sale has been great. This is our 2nd home purchase with Lennar and would highly recommend!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Sales representative Eric S.
- Francisca P.
- Verified HomeBuyer
- March 31, 2021
- Davenport, FL
Sales representative Eric S. Súper profesional and great person
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - I love Lennar's houses it has a good price
- Jorge P.
- Verified HomeBuyer
- March 31, 2021
- Davenport, FL
I love Lennar's houses it has a good price
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 4
Lennar - Our overall experience was smooth sailing!
- JoAnne V.
- Verified HomeBuyer
- March 31, 2021
- Davenport, FL
Our overall experience was smooth sailing! Some issues still need to be resolved, but they are being handled.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 3
God Is good
- Debra F.
- Verified HomeBuyer
- March 31, 2021
- Bartow, FL
Only thing I recommend is having the house sprayed for bugs at least for the first year.... needs to be done now for all the .
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Always an excuse
- David E.
- Verified HomeBuyer
- November 14, 2020
- Davenport, FL
I just do not even have the endurance to go into it. Paid a lot of money for a new home with numerous fixable issues. It is a great home, it has a lot of great features and very high quality materials—craftsmanship has flaws that could have been avoided but more importantly could be fixed if Lennar would just stop making excuses. The part that disappointed me most was the horrible customer service, failed transition and zero welcome by Lennar into our new home.
Lennar responded:
Hi David, thank you for sharing your experience and review with us. We would like to apologize for any frustrations you experienced with the transition into your new Lennar home. If there are any outstanding items you would like us to follow up on for you, please send us a note at corporatecustomercare@lennar.com with any additional details you can provide. - Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 1
Responsiveness 1
Love my Lennar home
- Dave S.
- Verified HomeBuyer
- September 30, 2020
- Davenport, FL
Very happy with the quality and style of my home. Very responsive to any issues
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Property at ChampionsGate/FL
- Mauricio M.
- Verified HomeBuyer
- September 11, 2020
- Davenport, FL
I bought this house as an investment and I was very happy when I signed with tenants just 15 days after closing. I still haven't seen the house ready (I don't live in the USA), but I know that everything was fine and my tenants are very satisfied there. Thanks Lennar.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Months of appts to fix craftsmanship
- Gabriel R.
- Verified HomeBuyer
- April 29, 2020
- Davenport, FL
It has taken about 20 separate visits over the course of 3 months, from the building to complete items that were either not completed or done incorrectly and its still not finished.
Lennar responded:
Hi Gabriel, thank you for sharing your feedback with us. We would like to apologize for the frustrations caused by incomplete items for your home. Please send us a note at corporatecustomercare@lennar.com, with any detail you can provide, so we can follow-up for you. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 2
Worst Builder Ever
- Yomaris C.
- Verified HomeBuyer
- April 17, 2020
- Davenport, FL
I regret buying with Lennar every single day. Materials used for construction are extremely cheap. Customer service and guarantee suck: stay away from this company
Lennar responded:
Hi Yomaris, thank you for sharing your feedback with us. We sincerely apologize for the disappointment you have experienced. Please send us a note at corporatecustomercare@lennar.com with anything outstanding and we will follow up with the management team for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - My overall home bying experience with Lennar was excellent!
- Norma R.
- Verified HomeBuyer
- April 14, 2020
- Haines City, FL
My experience with Lennar in general is a 5... My only concern is that we are still waiting to fix some pending construction works.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 3
Lennar does what it says
- Leonard N.
- Verified HomeBuyer
- April 14, 2020
- Davenport, FL
We have had a few minor issues regarding workmanship, which is to be expected on a new home, but I must say Lennar dealt with everything very quickly & professionally.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Home buying experience
- Eric F.
- Verified HomeBuyer
- April 07, 2020
- Davenport, FL
Overall it was fine but there were issues that took some time to be resolved.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
worst builder company
- Iole M.
- Verified HomeBuyer
- April 07, 2020
- Davenport, FL
I been closed this house for about 4 months and lennar still need to repair stuff from my house, I been losing money all this time. and just one or two persons call me to see what happens, but I still waiting. so disappointed
Lennar responded:
Hi Iole, thank you for providing this feedback about the outstanding items in your new home. We are very sorry to hear about the experience you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 5
Trustworthiness 3
Responsiveness 3
The WORST Experience
- Yarilka H.
- Verified HomeBuyer
- March 31, 2020
- Davenport, FL
I can’t believe you have the audacity to ask me to review my experience when we closed the home 4 months ago and my property still NOT done. Starting from our New Home Orientation the house was barely put together without appliances, forcing us to close because your fiscal year was due un November, not caring about the buyer experience whatsoever, to constantly argue with the incompetent staff for the things we already paid for and them arranging contractors to come to our property without consulting with us, having to lost weeks of work just waiting for someone to show up. I still have ...
Lennar responded:
Hi Yarilka, thank you for providing this feedback about the workmanship and outstanding items in your new home. We are very sorry to hear about the experience you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar NextGen Home
- Aurelio R.
- Verified HomeBuyer
- March 31, 2020
- Davenport, FL
The Next-Gen model is perfect for our family dynamic. I am able to live in the main house and still provide a place for my sister to live with all the comforts and safety that she needs with me living just on the other side of the adjoining door.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Issues poorly addressed
- Roberto M.
- Verified HomeBuyer
- March 27, 2020
- Davenport, FL
I had a few issues in my new home that Lennar took months to get repaired. After the New Home Orientation, Lennar had a list of topics to be replaced/repaired, but I still had to open a ticket, follow-up multiple times, escalate to different people by e-mail, and the last problems were finally repaired after 3 to 4 months.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 2
the bad construction
- Denis A.
- Verified HomeBuyer
- March 26, 2020
- Davenport, FL
the bad construction
Lennar responded:
Hi Denis, thank you for sharing your feedback. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Excellent experience
- Anonymous
- Verified HomeBuyer
- March 25, 2020
- Davenport, FL
The Schedule was met and throughout the purchase process there was permanent support to answer questions and facilitate the process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pretty good
- Steven S.
- Verified HomeBuyer
- March 24, 2020
- Davenport, FL
Once I get my punch list completed I’ll be happy
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 3
Lennar is a great home builder!!
- Rowena U.
- Verified HomeBuyer
- March 24, 2020
- Davenport, FL
I thank Lennar for providing me such great service. My salesperson was awesome and customer service is fantastic! I did everything through my realtir and property manager. Everything was done virtually but done very nicely. The whole team provided excellent service!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Substandard Workmanship Overall
- Kevin K.
- Verified HomeBuyer
- March 24, 2020
- Davenport, FL
Purchased a "Ready Home" in Solterra Springs that was not ready. There were missing doors, painting that needed to be done, and substandard workmanship overall. There are carpet staples popping up all over the edges of the carpeting. Quality control seems to be an issue.
Lennar responded:
Thank you for bringing this to our attention and I'm sorry to hear you aren't completely satisfied with the completion of your home. I would like to hear more about it and have our management team review. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address.
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 2
poor supervision of work done
- Carlos F.
- Verified HomeBuyer
- March 24, 2020
- Davenport, FL
the finishes of the houses are of very low quality in my inspection I found many details which to see bought a new house are unavailable
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
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