Lennar Reviews in Lakeland Winter Haven, FL
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
What Lakeland Winter Haven Homeowners Have to Say About Lennar.
Read all 389 verified reviews from homeowners that built a new home with Lennar in the Lakeland Winter Haven area. Lakeland Winter Haven homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Lakeland-Winter Haven Area
View Homes
Customer Reviews
Quality is very poor.
- Anonymous
- Verified HomeBuyer
- March 17, 2020
- Davenport, FL
I am not at all satisfied with the house we purchased. Why would you sell a house with so many issues? What's the point of buying a new house if it will give the owner several issues?
Lennar responded:
Thank you for providing this feedback about your home. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
My new house
- Eugenio V.
- Verified HomeBuyer
- March 04, 2020
- Davenport, FL
I love my house. Sales person was great, everything was great including the closing. After closing a couple of things change. Attention to some pending things before closing still pending. Main lock is not working and one of the led recesses light stop working.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 3
Fix to issues takes forever !!!
- Anonymous
- Verified HomeBuyer
- February 26, 2020
- Davenport, FL
It’s been 5 months since we closed and moved in ... there are still several issues that need to be repaired. Not a good experience with responsiveness. Also, I was asked to sign documents that stated that some of my issues were already fixed when they were not. Had to escalate!
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Warranty Repairs
- Richard M.
- Verified HomeBuyer
- November 29, 2019
- Davenport, FL
Issues are very slow to get addressed. Had a walk through 1 week before closing, was told all issues identified would be corrected before closing. We paid cash for our house at closing and were not able to move in for another month. After trying for two months to get items corrected I was told to submit the issues as warranty calls. After numerous cracks started appearing 3 months after we closed in the stucco. The house is only 6 months old now, Lennar says this is normal and I must repair. Funny not the first home I had, yet it has more cracks than my last home in California. A ...
Lennar responded:
Hi Richard, thank you for taking time to share your experience. We would like to follow up on the outstanding items you listed. Could you send us a message at corporatecustomercare@lennar.com with your homesite information? - Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 2
Lennar - Too many issues with workmanship and response to repairs.
- Sean R.
- Verified HomeBuyer
- November 29, 2019
- Davenport, FL
Too many issues with workmanship and response to repairs.
Lennar responded:
Hi Sean, thank you for taking time to leave a review of your experience. We apologize for any frustrations you have had with your new home. Could you please send us a message with any outstanding items to corporatecustomercare@lennar.com, so we can follow up for you? - Lennar Customer Care
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 1
Lennar - no pride in the craftsmanship
- Anonymous
- Verified HomeBuyer
- November 21, 2019
- Davenport, FL
Felt there was no pride in the craftsmanship and that the house was rushed for a completion date. To have things looked at or fixed, you have to call incessantly. Overall we have a very nice home but the process has been full of headaches and challenges.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 4
Lennar - The sellers dont work
- Erving C.
- Verified HomeBuyer
- November 21, 2019
- Davenport, FL
The sellers dont work
Lennar responded:
Hi Erving, thank you for your feedback. Please see any additional details on your experience to corporatecustomercare@lennar.com and we will follow up for you. - Lennar Customer Care
Total Score 1
Quality 4
Trustworthiness 1
Responsiveness 1
Not a great experience
- Neil R.
- Verified HomeBuyer
- September 26, 2019
- Davenport, FL
There were many issues to be resolved, not all of which were completed to our satisfaction. The standard answer to our issues was “It meets code” even though we did not agree and could show it was different to plan. For new home buyers, make sure you watch every stage of the development and take someone who understands home construction with you on your walk through so that you pick up all the issues.
Lennar responded:
Hi Neil, thank you for taking time to share your comments. We apologize for any issues you have experienced with your new home. Please email any outstanding items to corporatecustomercare@lennar.com and we will follow up for you. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Unsatisfied Customer
- Anonymous
- Verified HomeBuyer
- September 24, 2019
- Winter Haven, FL
Ever since we put a down payment on this place it has been problem after problem.
Lennar responded:
Thank you for your feedback about your new home purchase. We are so sorry to hear about your experience. Please email us at corporatecustomercare@lennar.com with any items of concern, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
3rd still not happy
- FRANK C.
- Verified HomeBuyer
- August 06, 2019
- Davenport, FL
I don't think Lennar is in sink with all of there offices. whey will call you for closing when the home is not ready. if you give then 10 week heads up that you will be on Military orders they don't care and still set you up to close that day even if the home is not done. I think the next time we start looking for a new home we will start by looking for a new builder.
Lennar responded:
Hi Frank, thank you for sharing your comments about your closing experience. We are sorry to hear about the difficulties you've had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 4
Trustworthiness 3
Responsiveness 1
Horrible Experience
- Anonymous
- Verified HomeBuyer
- July 10, 2019
- Davenport, FL
I’m still waiting for repairs to be completed from my closing over four months ago. In addition I’m in the middle of fighting tooth and nail to get someone out to repair a roof leak that has caused extensive water damage and now black mold which has rendered three rooms in my house unable to be used. My kids are crammed into other rooms now. I’ve documented everything and even called management multiple times with now follow up. The entire process has been horrendous as a first time home buyer.
Lennar responded:
Thank you for sharing your comments about your experience. We are sorry to hear about the issues you have had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Lennar - Poor service
- Susan T.
- Verified HomeBuyer
- July 03, 2019
- Davenport, FL
Poor service
Lennar responded:
Hi Susan, thank you for your comment. We are sorry that you have not had good service. Please send any outstanding items or details to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Good Job!!!
- Michael M.
- Verified HomeBuyer
- June 28, 2019
- Winter Haven, FL
Phillip in sales was very knowledgeable and helpful. Manny our repair and inspection guy is outstanding I liked Gene at the mortgage company a lot. He makes sure that we know he is available and we always get good answers from him. One negative point is that the whole "online application process can be pretty intense for people who are not computer experts. Thanks for everything.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Best builder
- Richard H.
- Verified HomeBuyer
- June 25, 2019
- Davenport, FL
Great materials , Great service best house builder
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Floorplan Name:
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
Floorplan Name:
Home by [BUILDERNAME]
Builder Reviews Total Score in all areas
Here is a list of all the communities where this floor plan is available. Click to see pricing and community information.