Lennar Reviews in Lakeland Winter Haven, FL
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What Lakeland Winter Haven Homeowners Have to Say About Lennar.
Read all 396 verified reviews from homeowners that built a new home with Lennar in the Lakeland Winter Haven area. Lakeland Winter Haven homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Lakeland-Winter Haven Area
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Customer Reviews
muy bien, excelente
- Cristian E.
- Verified HomeBuyer
- October 10, 2024
- Davenport, FL
buena asesoría, ágil y oportuna
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Denise the loan officer, is excellent in her role but yet very approachable and always follow through.
- Berthona G.
- Verified HomeBuyer
- September 26, 2024
- Eagle Lake, FL
The process was very smooth and quick. I was in my new home within 45 days.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Quality is very bad
- Sitarama K.
- Verified HomeBuyer
- September 23, 2024
- Eagle Lake, FL
Quality is so bad that toilet needs a change, sink needs a change and irrigation needs a change.
Lennar responded:
Good morning Sitarama, Thank you for taking the time to share your feedback with us and I apologize for any inconvenience you may have experienced. I have notified upper management to review and assist. Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 3
Fastest most efficient way to purchase a home
- Alex H.
- Verified HomeBuyer
- September 18, 2024
- Winter Haven, FL
From their customer service to their final closing it was the most stress free experience I’ve had purchasing a home. 2 months total time from initial contract to final close. Amazing
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Erick A
- Erick A.
- Verified HomeBuyer
- September 17, 2024
- Davenport, FL
Excellent job in all areas
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 5
Everything seemed to move along well.
- David N.
- Verified HomeBuyer
- September 15, 2024
- Winter Haven, FL
Follow up has been good, but slow. Clarity of what needed to be done was unclear including the HOA connection and data. Closed on July 18 and I finally received HOA contact data that was usable on Sept 4th or so. Nothing mentioned about our needing to send in warranty info for appliances. Support for warranty items has gone well which is appreciated. Had to work to get help for setting sprinkler controls. Details for the hand off were scarce. Overall home prep/cleanup was poor. Seems like the caulking, painting, and general attention to detail was done by an 11 year old. I will need to ...
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 3
A lot of sloppy work done in this house
- Anonymous
- Verified HomeBuyer
- September 11, 2024
- Eagle Lake, FL
There were no lights fixtures in any of the bedrooms no towel bars in any of the bathrooms the painting was sloppy the cocking & plater was sloppy I expected more for as much as this house cost
Lennar responded:
Good morning, We appreciate you sharing your feedback and are sorry the home did not meet your expectations. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 4
Excellent experience
- Juan P.
- Verified HomeBuyer
- September 07, 2024
- Eagle Lake, FL
Easy to deal with, great customer service
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Home owner
- Kenroy W.
- Verified HomeBuyer
- September 01, 2024
- Lakeland, FL
I recently learned that Lennar used inferior shingles for the roofing. The sales person was pleasant, helpful and responsive though
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
The sales person do the sale and them don’t answer the phone and massages
- Cesar V.
- Verified HomeBuyer
- August 25, 2024
- Winter Haven, FL
The people from Lennar promised me if I close the house they fix all the problems in the house in one week I did the closing and then start my nightmare to this guy’s . Do your job.
Lennar responded:
Good afternoon Cesar,
Thank you for your feedback on resolving recent issues. We apologize for the inconvenience and have shared your concerns with upper management for review. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
You can’t trust Lennar
- Nicholas F.
- Verified HomeBuyer
- August 24, 2024
- Lake Wales, FL
When I first came to look at a home. My realtor told me the house was white and it ended up being purple during my walk through. Also workers used my bathroom and left me a present and the house was not cleaned when given to me. Worst experience ever.
Lennar responded:
Good afternoon Nicholas and thank you for sharing your experience with us. We apologize for the inconvenience this has caused. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 3
Stressful but worth it
- Anonymous
- Verified HomeBuyer
- August 23, 2024
- Eagle Lake, FL
Buying a house from Lennar was one of the best thing my wife and I could ever did.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 5
Excellent customer service
- Irma I.
- Verified HomeBuyer
- August 18, 2024
- Lake Wales, FL
Easy process when I call for service
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Too big of a company.
- Rodney m.
- Verified HomeBuyer
- August 15, 2024
- Eagle Lake, FL
Gm just left the new home orientation. Items still haven’t been completed from the previous 3 visits. Why am i continually sent to do this walk. When the items aren’t addressed. All of the items are visible on the website as still not completed. Sent from my iPhone On Jun 25, 2024, at 2:10 PM, Rodney is asking about closing, will it be tomorrow at 11am? Thanks! Sincerely, Thanks I called again today the Person that is assigned to my file. Is no longer with the company. They were not sure who was going to be assigned my case. If someone wants to connect and let ...
Lennar responded:
Good afternoon Rodney,
Thank you for taking the time to share your experience with us. We are sorry to hear about the lack of communication and the reassignment of your case. Please send us an email to LennarNews@Lennar.com referencing this review so that we can help you follow up on any outstanding items. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
A lot of work
- Richard E.
- Verified HomeBuyer
- August 06, 2024
- Bartow, FL
The process was very stressful. No one would answer even when deadlines were coming up. It was constant pressure to sign contracts. Felt forceful. We almost didn’t go through with purchase. The house is nice but cheaply made with lots of issues. Overall a 3/5 recommendation. Still working out issues after 2 months. Overall I am happy to be in a house but the process was a 0-1 star to obtain this house.
Lennar responded:
Good morning Richard, We appreciate you taking the time to share your review. We apologize for not meeting your expectations during your home purchasing experience. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 4
Excellent!!!
- Pedro G.
- Verified HomeBuyer
- July 28, 2024
- Davenport, FL
I liked doing busssiness with Lennar
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Mala experiencia desde la compra hasta la entrega.
- Mario R.
- Verified HomeBuyer
- July 27, 2024
- Winter Haven, FL
Tuvimos varios inconvenientes: 1. Nos asignaron la casa que no habíamos escogido y la compra se retrasó un mes y medio. 2. La casa la entregaron con muchos defectos de pintura, grama del jardín, detalles en la madera y mal pintada o sin pintura en el garage. 3. La firma de los documentos fue toda una pesadilla. Y nos sentimos mal tratados por parte de Lennar. 4. Solucionar los problemas de la casa es todo una odisea y más cuando eres extranjero y no estás en USA. Realmente no compraría otra casa con Lennar.
Lennar responded:
Buenas tardes,
Nos apena mucho saber que sienten que su experiencia ha sido mala desde la compra hasta la entrega. Le agradezco que haya compartido su experiencia, la cual voy a compartir con el equipo de Customer Care y trabajar en mejorar la calidad de nuestro servicio.
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 1
I am satisfied
- Voguenst C.
- Verified HomeBuyer
- July 27, 2024
- Lakeland, FL
I am highly satisfied about all the services that Lennar provided to my family, I give so many people information about Lennar services.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Muy bien
- William T.
- Verified HomeBuyer
- July 21, 2024
- Davenport, FL
Excelente propiedad. Gran acompañamiento por parte del equipo de LENNAR. Muy buena experiencia de compra.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Good
- Juan L.
- Verified HomeBuyer
- July 21, 2024
- Eagle Lake, FL
Great homes,and good prices
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Over promise but doesnt deliver.
- Anonymous
- Verified HomeBuyer
- July 20, 2024
- Lakeland, FL
Lennar over promises and does not deliver. They rushed me through the process and promised things would be fixed BEFORE the closing. That did not happen.
Lennar responded:
We appreciate your comments and are sorry to hear you feel we are not delivering on our promises. We hope that moving forward we can offer you a better Homeowner's experience. If there are any outstanding warrantable issues, please do not hesitate to submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 2
Owner
- Ketia L.
- Verified HomeBuyer
- July 20, 2024
- Lakeland, FL
The closing process was harder than it needs to be
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Evetything was good
- Anonymous
- Verified HomeBuyer
- July 20, 2024
- Davenport, FL
Evetything was good, the only problem was the sales agent, he told me a lot of wrong informations
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Good service and experienced team.
- Anonymous
- Verified HomeBuyer
- July 20, 2024
- Winter Haven, FL
On the closing day, the person responsible for the closing left for vacation which caused some delay. Also, the title was not consistent which was not found until last minute.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Worst home buying experience
- Anonymous
- Verified HomeBuyer
- July 20, 2024
- Lakeland, FL
This was the worst home buying experience ever! From the beginning to the end! Lennar has gone from using decent materials to the cheapest materials they can find! The grass had to be replaced and that was a hassle to get done, the garage floor edge broke and we told nothing can be done, the landscaping is terrible. The tress were put in incorrect and they refused to fix them and now they are broken. We are being told it’s our responsibility to get them fix! They don’t even put up towel racks or toilet paper holders. I can go and on but I think you get the jist ! We definitely should of gone ...
Lennar responded:
Thank you for your feedback on your recent Lennar home purchase. we are sorry to hear we did not meet your New Home expectations. We hope that moving forward we can change your sentiment towards a more positive one. If you have any questions or outstanding warranty issues, please submit a warranty request online through your Lennar Account. This ensures a documented and prioritized resolution.
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 3
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