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Lennar Reviews in Lakeland Winter Haven, FL

What Lakeland Winter Haven Homeowners Have to Say About Lennar.

Read all 389 verified reviews from homeowners that built a new home with Lennar in the Lakeland Winter Haven area. Lakeland Winter Haven homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.4 out of 5 stars in Lakeland-Winter Haven Area

389 Reviews in Lakeland-Winter Haven Area

Ratings by Category

Overall 3.4

Quality 3.3

Trustworthiness 3.3

Responsiveness 3.3

Lennar in Lakeland-Winter Haven Area

View Homes

Customer Reviews

Excellent experience

  • Juan P.
  • Verified HomeBuyer
  • September 07, 2024
  • Eagle Lake, FL

Easy to deal with, great customer service

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Home owner

  • Kenroy W.
  • Verified HomeBuyer
  • September 01, 2024
  • Lakeland, FL

I recently learned that Lennar used inferior shingles for the roofing. The sales person was pleasant, helpful and responsive though

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

The sales person do the sale and them don’t answer the phone and massages

  • Cesar V.
  • Verified HomeBuyer
  • August 25, 2024
  • Winter Haven, FL

The people from Lennar promised me if I close the house they fix all the problems in the house in one week I did the closing and then start my nightmare to this guy’s . Do your job.

Lennar responded:
Good afternoon Cesar,
Thank you for your feedback on resolving recent issues. We apologize for the inconvenience and have shared your concerns with upper management for review. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

You can’t trust Lennar

  • Nicholas F.
  • Verified HomeBuyer
  • August 24, 2024
  • Lake Wales, FL

When I first came to look at a home. My realtor told me the house was white and it ended up being purple during my walk through. Also workers used my bathroom and left me a present and the house was not cleaned when given to me. Worst experience ever.

Lennar responded:
Good afternoon Nicholas and thank you for sharing your experience with us. We apologize for the inconvenience this has caused. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 3

Stressful but worth it

  • Anonymous
  • Verified HomeBuyer
  • August 23, 2024
  • Eagle Lake, FL

Buying a house from Lennar was one of the best thing my wife and I could ever did.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5

Excellent customer service

  • Irma I.
  • Verified HomeBuyer
  • August 18, 2024
  • Lake Wales, FL

Easy process when I call for service

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Too big of a company.

  • Rodney m.
  • Verified HomeBuyer
  • August 15, 2024
  • Eagle Lake, FL

Gm just left the new home orientation. Items still haven’t been completed from the previous 3 visits. Why am i continually sent to do this walk. When the items aren’t addressed. All of the items are visible on the website as still not completed. Sent from my iPhone On Jun 25, 2024, at 2:10 PM, Rodney is asking about closing, will it be tomorrow at 11am? Thanks! Sincerely, Thanks I called again today the Person that is assigned to my file. Is no longer with the company. They were not sure who was going to be assigned my case. If someone wants to connect and let ...

Lennar responded:
Good afternoon Rodney,

Thank you for taking the time to share your experience with us. We are sorry to hear about the lack of communication and the reassignment of your case. Please send us an email to LennarNews@Lennar.com referencing this review so that we can help you follow up on any outstanding items. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

A lot of work

  • Richard E.
  • Verified HomeBuyer
  • August 06, 2024
  • Bartow, FL

The process was very stressful. No one would answer even when deadlines were coming up. It was constant pressure to sign contracts. Felt forceful. We almost didn’t go through with purchase. The house is nice but cheaply made with lots of issues. Overall a 3/5 recommendation. Still working out issues after 2 months. Overall I am happy to be in a house but the process was a 0-1 star to obtain this house.

Lennar responded:
Good morning Richard, We appreciate you taking the time to share your review. We apologize for not meeting your expectations during your home purchasing experience. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 4

Excellent!!!

  • Pedro G.
  • Verified HomeBuyer
  • July 28, 2024
  • Davenport, FL

I liked doing busssiness with Lennar

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Mala experiencia desde la compra hasta la entrega.

  • Mario R.
  • Verified HomeBuyer
  • July 27, 2024
  • Winter Haven, FL

Tuvimos varios inconvenientes: 1. Nos asignaron la casa que no habíamos escogido y la compra se retrasó un mes y medio. 2. La casa la entregaron con muchos defectos de pintura, grama del jardín, detalles en la madera y mal pintada o sin pintura en el garage. 3. La firma de los documentos fue toda una pesadilla. Y nos sentimos mal tratados por parte de Lennar. 4. Solucionar los problemas de la casa es todo una odisea y más cuando eres extranjero y no estás en USA. Realmente no compraría otra casa con Lennar.

Lennar responded:
Buenas tardes,
Nos apena mucho saber que sienten que su experiencia ha sido mala desde la compra hasta la entrega. Le agradezco que haya compartido su experiencia, la cual voy a compartir con el equipo de Customer Care y trabajar en mejorar la calidad de nuestro servicio.

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 1

I am satisfied

  • Voguenst C.
  • Verified HomeBuyer
  • July 27, 2024
  • Lakeland, FL

I am highly satisfied about all the services that Lennar provided to my family, I give so many people information about Lennar services.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Muy bien

  • William T.
  • Verified HomeBuyer
  • July 21, 2024
  • Davenport, FL

Excelente propiedad. Gran acompañamiento por parte del equipo de LENNAR. Muy buena experiencia de compra.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Good

  • Juan L.
  • Verified HomeBuyer
  • July 21, 2024
  • Eagle Lake, FL

Great homes,and good prices

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Over promise but doesnt deliver.

  • Anonymous
  • Verified HomeBuyer
  • July 20, 2024
  • Lakeland, FL

Lennar over promises and does not deliver. They rushed me through the process and promised things would be fixed BEFORE the closing. That did not happen.

Lennar responded:
We appreciate your comments and are sorry to hear you feel we are not delivering on our promises. We hope that moving forward we can offer you a better Homeowner's experience. If there are any outstanding warrantable issues, please do not hesitate to submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 2

Owner

  • Ketia L.
  • Verified HomeBuyer
  • July 20, 2024
  • Lakeland, FL

The closing process was harder than it needs to be

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Evetything was good

  • Anonymous
  • Verified HomeBuyer
  • July 20, 2024
  • Davenport, FL

Evetything was good, the only problem was the sales agent, he told me a lot of wrong informations

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Good service and experienced team.

  • Anonymous
  • Verified HomeBuyer
  • July 20, 2024
  • Winter Haven, FL

On the closing day, the person responsible for the closing left for vacation which caused some delay. Also, the title was not consistent which was not found until last minute.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Worst home buying experience

  • Anonymous
  • Verified HomeBuyer
  • July 20, 2024
  • Lakeland, FL

This was the worst home buying experience ever! From the beginning to the end! Lennar has gone from using decent materials to the cheapest materials they can find! The grass had to be replaced and that was a hassle to get done, the garage floor edge broke and we told nothing can be done, the landscaping is terrible. The tress were put in incorrect and they refused to fix them and now they are broken. We are being told it’s our responsibility to get them fix! They don’t even put up towel racks or toilet paper holders. I can go and on but I think you get the jist ! We definitely should of gone ...

Lennar responded:
Thank you for your feedback on your recent Lennar home purchase. we are sorry to hear we did not meet your New Home expectations. We hope that moving forward we can change your sentiment towards a more positive one. If you have any questions or outstanding warranty issues, please submit a warranty request online through your Lennar Account. This ensures a documented and prioritized resolution.

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 3

Highly disappointing

  • Andrea C.
  • Verified HomeBuyer
  • July 12, 2024
  • Davenport, FL

My experience has being unbelievably horrifying. And that’s saying the least. 2nd day moving into the house, a major leak started from a less than par poor job done on the upstairs bathroom. Leak went into the kitchen. Then it went down from there, from broken leading faucet, landscape mishap, broken things everywhere. Just a disappointing experience that’s distasteful.

Lennar responded:
Thank you Andrea for taking the time to share your experience with us. We are sorry to hear you are highly disappointed with the experience. I have shared your feedback with upper management for them to review and assist.
Sincerely,
Lennar Corporate Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Melvin

  • Malcolm M.
  • Verified HomeBuyer
  • July 12, 2024
  • Davenport, FL

Some issues was resolved but other issues are present and no one has responded yet honestly it’s like I’m actually bothering them

Total Score 4


Quality 2

Trustworthiness 2

Responsiveness 2

VERY EXPENSIVE PROPERTY FOR THE BAD SERVICE THEY PROVIDE.

  • Germain A.
  • Verified HomeBuyer
  • July 12, 2024
  • Davenport, FL

Since Day 1 when I made the final walk everything has been a complete bad experience, the first thing the contractor told me when I made claims for details of the house is that I was not buying something customer, I moved with a kill in my garden that lasted more than 1 month in being able to be changed, 3 weeks ago I had a flood in the room below and they even blamed me for doing damage to the property, mojo the carpet in the room and they went today to check it and apparently the girl who was has Covid since he says that it has no smell, even though I was told that they were going to change ...

Lennar responded:
Good afternoon Germain,

Thank you, Germain, for your feedback regarding the recent issues. We sincerely apologize for the inconvenience you experienced. We understand the issue has been resolved. Moving forward, please do not hesitate to contact us using your Lennar Account, this ensures your request is documented, prioritized, and addressed promptly. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar Experiance

  • Adam R.
  • Verified HomeBuyer
  • July 12, 2024
  • Davenport, FL

The Sales Team was AMAZING (Craig was Great) Sammy & Kris were also Great. however when it came to the what was promised with the home at the Final walk through and did not get what was promised and Lennar is now stating they will not do anything to make it right, Also I would recommend at closing you shut down the sprinkler system as I was not shown how to use and 104 thousand gallons used in 25 days I am now responsible for. Is costing me the same as my Mortgage amount.

Total Score 3


Quality 4

Trustworthiness 2

Responsiveness 3

Great job

  • George G.
  • Verified HomeBuyer
  • July 06, 2024
  • Winter Haven, FL

Great experience especially loan officers to closing group.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Good price

  • Robert D.
  • Verified HomeBuyer
  • July 05, 2024
  • Davenport, FL

I really like my home

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

First time buying a house

  • Ariel A.
  • Verified HomeBuyer
  • June 28, 2024
  • Davenport, FL

I was not expecting to have such a great experience with Lennar, the house is shining and I am really happy with it.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5