Lennar Reviews in Lakeland Winter Haven, FL
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What Lakeland Winter Haven Homeowners Have to Say About Lennar.
Read all 380 verified reviews from homeowners that built a new home with Lennar in the Lakeland Winter Haven area. Lakeland Winter Haven homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Lakeland-Winter Haven Area
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Customer Reviews
Terrible home buying experience
- Zacary B.
- Verified HomeBuyer
- May 24, 2024
- Winter Haven, FL
I highly recommend RUNNING away from any Lennar neighborhood. This is a joke of a home buying process and they should be out of business.
Lennar responded:
Good afternoon Zacary,
We are sorry to hear that your home-buying experience was not up to your expectations. We take all feedback seriously and are always looking for ways to improve.
If there are any general questions or warrantable issues, please do not hesitate to contact us by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Hartford Model in Cascades
- Joseph C.
- Verified HomeBuyer
- May 17, 2024
- Davenport, FL
We had a great experience with the builder, From watching our home be built to our walkthrough, Thanks Dan'te, and moving into our new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Bad builder bad representatives bad comunication
- Anonymous
- Verified HomeBuyer
- May 17, 2024
- Winter Haven, FL
Bad builder bad comunication Bad material Bad representatives Bad.
Lennar responded:
Good morning, We are sorry to hear that your experience has not been up to your expectations. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Moved at new Home
- Mariana T.
- Verified HomeBuyer
- May 17, 2024
- Winter Haven, FL
We moved after 6 weeks of closing date and we still do not have a contact person and customer service to resolve the pending issues.. We like the house and the place but we have not had personalized assistance.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 4
Owner
- Ramon R.
- Verified HomeBuyer
- May 17, 2024
- Davenport, FL
There is no other word to describe the gratitude that I have with the whole process from the beginning until the end with all the people that was involved with this dream that I had for years that at one point I saw my self giving up on trying again until I saw the good possibility with Lennar homes and there good reviews which were actually my boost to try one more time, and see I was not wrong this time. Thank you Lennar homes for everything you guys have done for me a my family, now I can call and tell my family "Welcome Home". God bless all..
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Ancco
- Omar A.
- Verified HomeBuyer
- May 17, 2024
- Winter Haven, FL
They helped us a lot, with costs and closing... we are happy with Lennar...
Total Score 5
Quality 4
Trustworthiness 3
Responsiveness 4
Great Home for the Price...but After the Sale Good Luck Getting Fixes
- Anonymous
- Verified HomeBuyer
- May 14, 2024
- Davenport, FL
Bought a home with Lennar at the end of March. Closing was moved up--I appreciate that. However, lots of little dents and scratches that were promised to be fixed after closing never occurred. I followed up time and time again and never heard back. I gave up and paid about $1500 to fix these items on my own. Note that the homes are built by teams of independent contractors--Lennar does not have their own teams building them. Workmanship can vary. Knowing what I know now, I would not close until all issues fixed.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 1
Buyer Beware! Read Your Closing Disclosure Carefully!!
- Francisco V.
- Verified HomeBuyer
- May 01, 2024
- Davenport, FL
Our experience with Lennar's new construction home purchase was disappointing and frustrating. Despite their promise of $35,000 in closing costs, we were blindsided by last-minute demands from their preferred lender, who conveniently required us to pay off additional credit card debts the day before the closing. This unexpected financial burden and the discovery that Lennar intended to use my wife's realtor commission to offset their promised contribution left us feeling deceived and cheated. Moreover, the title company's lack of communication only compounded our dissatisfaction. Despite our ...
Total Score 3
Quality 5
Trustworthiness 3
Responsiveness 3
Sloppy work
- Anonymous
- Verified HomeBuyer
- May 01, 2024
- Haines City, FL
Things were not finished by closing date and after was a hassle to have them finish them. At closing, they try to say you might get the keys but maybe the following day which is absurd and not funny to bring out music box with celebrayion music. Poor workmanship, rushing through and sloppy. The construction crews start working at 630am with no consideration to owner already living in neighborhood.
Lennar responded:
Thank you for taking the time to share your feedback. We sincerely apologize that there were outstanding items by the closing date and caused inconvenience afterward.
To ensure a smooth resolution of any outstanding items, we recommend submitting a service/warranty request online through your Lennar Account. This will ensure proper documentation and allow our Customer Care team to effectively track and address your concerns.
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 5
Cumpre o que promete - Uma empresa transparente
- Rita D.
- Verified HomeBuyer
- April 26, 2024
- Haines City, FL
Moro aqui no Brasil, e comprei minha casa atraves da Lennar de forma totalmente on line, contei com um time de ponta para me atender a todas as duvidas e necessidades, desde a demonstração da casa, uma vez que eu estava longe, ate a concretização final de todo o processo, neste estagio sim fomos ate Orlando para assinatura do contrato. Amei conhecer a Lennar e todo seu potencial. Parabens!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Meh
- Anonymous
- Verified HomeBuyer
- April 24, 2024
- Bartow, FL
It could've been better but I didn't receive the bifolds for three months.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 3
Nicely built home
- Tina M.
- Verified HomeBuyer
- April 20, 2024
- Eagle Lake, FL
We had no intention on purchasing a 4/3 home. We were only looking at a 3/2 but when Sean showed us our current home, we were very impressed and surprised. There is a beautiful view of the lake as well. The entire process was not as smooth as we had hoped (we had to schedule and reschedule work to be done) but in the end everything was completed and we love our new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
100% Satisfied
- Isaac C.
- Verified HomeBuyer
- April 19, 2024
- Lakeland, FL
From the beginning of our home search to the very end every step was simple and not stressful at all. Hats off to the ENTIRE Lennar team that helped to make homebuying possible for me and my family! Your teamwork was outstanding and highly recommended by us. Keep up the good work!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New build purchase
- Nicholas K.
- Verified HomeBuyer
- April 19, 2024
- Winter Haven, FL
We just bought our home back in February of this year. My wife and I were extremely hesitant especially after the reviews people have posted about Lennar. I'm very thankful and happy that we've been blessed with a different experience than everyone else and everything so far has been everything we could've wanted.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 5
The final product could be more cleaner very low level
- Anonymous
- Verified HomeBuyer
- April 18, 2024
- Winter Haven, FL
The process was great and there helpful but the guys they got making these home they do a horrible job with the details is very sloppy and not clean.
Lennar responded:
We thank you for sharing your feedback and apologize our craftmanship fell short of your expectations. Would you be willing to share some specific examples of what you encountered? This feedback will be crucial in helping us address the issues and improve our construction process. If so, please share at CorporateCustomerCare@Lennar.com
Total Score 2
Quality 1
Trustworthiness 4
Responsiveness 1
helpful
- Aravindan A.
- Verified HomeBuyer
- April 15, 2024
- Davenport, FL
Leonardo was very through and helpful whole the whole process
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Good experience
- RODOLFO P.
- Verified HomeBuyer
- April 14, 2024
- Davenport, FL
The property is very good, I think it should improve the closing times that fluctuate and do not allow better planning at the end of the process.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 4
the wood finishes are not the best
- Jaime R.
- Verified HomeBuyer
- April 11, 2024
- Davenport, FL
I feel that what I saw in the model home was not what they finally gave me. The doors and wooden frames have terrible finishes, with holes and paint spilled on them. The solution they have given me is that they send painters to try to disguise it as if they were fixing up an old house; When the real solution is that they had to replace those pieces of wood in poor condition, I think that this particular house did not have a good construction supervisor.
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 2
Buying with Lennar
- Anonymous
- Verified HomeBuyer
- April 07, 2024
- Lakeland, FL
We bought a Lennar home recently. We had a excellent sales rep and mortgage closing team. We were also blessed to have a great group who we worked with for the walk through and final inspections.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Teanille
- Teanille H.
- Verified HomeBuyer
- April 03, 2024
- Winter Haven, FL
Everything the excellent and everyone was professional
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Easy process
- Diana M.
- Verified HomeBuyer
- March 19, 2024
- Eagle Lake, FL
Glad to have choosen Lennar for my home purchased. They worked with me and the whole team was very attentive and quick to answer any concerns. Process was fast and easy lots of reliefs. Very few minor details at the inspection which were all resolved by closing date. Very satisfied with my home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Awful buying process and experience
- Lilibeth R.
- Verified HomeBuyer
- March 19, 2024
- Winter Haven, FL
Awful experience! At final walkthrough the house had terrible detailing and the customer service agent didn’t resolve. It’s one thing before you close and another after closing! Lennar practically abandons you after closing and you have to resolve through warranty, which is an impersonal online unfriendly and confusing process! I will never again buy from Lennar! You shouldn’t either!
Lennar responded:
Hi Lilibeth, we are deeply saddened that you have found your purchase with us to be an awful experience. We can assure you that we have not abandoned you and we care about your satisfaction even after closing. Our team will be made aware of this issue so we can address. -Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Surprisingly smooth and stress-free experience
- Istvan K.
- Verified HomeBuyer
- March 06, 2024
- Lakeland, FL
Process was smooth and everything was done perfectly by the time we needed. Wonderful experience, with great people and it is a beautiful home. We couldn't be happier. Our whole experience has been great. Step by step throughout we knew what to expect and had consistent communication. The follow up on any concerns has been almost immediately. The materials and craftsmanship are fine, but this isn’t a high end home. We definitely have the value we paid for and we love our house.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
In Lennar the important thing is to sell, the client is not important
- ANDRES T.
- Verified HomeBuyer
- February 20, 2024
- Davenport, FL
To summarize, I have bought 2 properties with Lennar, in the first one I had problems but I thought it was an exception but in the second time I had problems again so I finally decided to file a service request or complaint, that was more than a month ago and I still have not received response even though I sent it again due to the lack of response. It was addressed to customer service and the person responsible for that area. I hope that these surveys are reviewed and activate improvement processes and customer responses. thank you so much
Total Score 3
Quality 4
Trustworthiness 2
Responsiveness 1
Anthony
- Anthony W.
- Verified HomeBuyer
- February 20, 2024
- Lakeland, FL
The process was ok and am pleased with my new home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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