Lennar Reviews in Lakeland Winter Haven, FL
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What Lakeland Winter Haven Homeowners Have to Say About Lennar.
Read all 389 verified reviews from homeowners that built a new home with Lennar in the Lakeland Winter Haven area. Lakeland Winter Haven homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Lakeland-Winter Haven Area
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Customer Reviews
Happy with the home
- Anonymous
- Verified HomeBuyer
- June 25, 2024
- Eagle Lake, FL
When buying, it would be nice if things were smoother. It was high stress on closing date as most things were not ready. The HOA is finally working so I got my fence that I wanted. Top half of the house is made of ply wood, so it is very loud with kids running around upstairs. Area manager does a great job, and responds in a timely manner (so far)
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 4
Not really happy sine most unit are are for rent
- Nancy A.
- Verified HomeBuyer
- June 20, 2024
- Davenport, FL
Electrical issues. Air unit does not cool the upper level well. Hard to plug into the outlet. Paint used is flat except for the wet areas. They should of given an option.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Great place to retire
- John H.
- Verified HomeBuyer
- June 18, 2024
- Lakeland, FL
This is my retirement home and I was willing to pay extra for some up grades but was told that I couldn't go off the blueprints . When a client is paying cash for the home , which I did , they should be given that option . Overall it is a very well built house !
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Mtg department and repairs after closing
- Anthony A.
- Verified HomeBuyer
- June 18, 2024
- Eagle Lake, FL
Mtg experience was the worst! No customer service and unethical in information. Repairs that were recorded and noted during final walk have not been completed and has been a hassle to get completed.
Lennar responded:
Good afternoon Anthony, We are sorry to hear that there are items that were not recorded and still need our attention. Please send us an email to LennarNews@Lennar.com with details of the items that were noted during the first week, but not recorded so we can escalate these with the appropriate ...
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Dead tree in the backyard
- Nicholas L.
- Verified HomeBuyer
- June 13, 2024
- Davenport, FL
They have closing I had two dead trees, one front one and back. I have been dealing with a gentleman that is horrible. His name is KRIS I have probably 50 text messages of him saying they are going to replace both trees, but they only replaced the one in front, two days after I moved in I had Prince and Son evaluate both trees. They said they were both dead. KRIS be ashamed of his self not respond to his messages and now I have a dead tree in my backyard. I have been living here for over a month and my first water bill was $648 so yes I have been watering the property , they landscape the ...
Total Score 4
Quality 3
Trustworthiness 1
Responsiveness 1
Quick service & very trustworthy
- Anonymous
- Verified HomeBuyer
- June 02, 2024
- Davenport, FL
We had an amazing experience!
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Bad very badddd
- German M.
- Verified HomeBuyer
- May 29, 2024
- Davenport, FL
The sales people don’t know how do the job warranty people worst
Lennar responded:
Thank you for sharing your feedback. We are sorry to hear you aren’t satisfied with the way your warranty has been handled.
If you have any questions or outstanding warranty issues related to this, please submit a warranty request online using your Lennar Account. This ensures a documented and prioritized resolution.
We're committed to improving your experience and would love the opportunity to earn back your trust.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 3
Trustworthiness 2
Responsiveness 1
Great relationship
- Caroline P.
- Verified HomeBuyer
- May 24, 2024
- Winter Haven, FL
I had a very good experience with Lennar specifically Mariangel.. she helps me with everything I need. Thank you. The house is amazing.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Terrible home buying experience
- Zacary B.
- Verified HomeBuyer
- May 24, 2024
- Winter Haven, FL
I highly recommend RUNNING away from any Lennar neighborhood. This is a joke of a home buying process and they should be out of business.
Lennar responded:
Good afternoon Zacary,
We are sorry to hear that your home-buying experience was not up to your expectations. We take all feedback seriously and are always looking for ways to improve.
If there are any general questions or warrantable issues, please do not hesitate to contact us by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Hartford Model in Cascades
- Joseph C.
- Verified HomeBuyer
- May 17, 2024
- Davenport, FL
We had a great experience with the builder, From watching our home be built to our walkthrough, Thanks Dan'te, and moving into our new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Bad builder bad representatives bad comunication
- Anonymous
- Verified HomeBuyer
- May 17, 2024
- Winter Haven, FL
Bad builder bad comunication Bad material Bad representatives Bad.
Lennar responded:
Good morning, We are sorry to hear that your experience has not been up to your expectations. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Moved at new Home
- Mariana T.
- Verified HomeBuyer
- May 17, 2024
- Winter Haven, FL
We moved after 6 weeks of closing date and we still do not have a contact person and customer service to resolve the pending issues.. We like the house and the place but we have not had personalized assistance.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 4
Owner
- Ramon R.
- Verified HomeBuyer
- May 17, 2024
- Davenport, FL
There is no other word to describe the gratitude that I have with the whole process from the beginning until the end with all the people that was involved with this dream that I had for years that at one point I saw my self giving up on trying again until I saw the good possibility with Lennar homes and there good reviews which were actually my boost to try one more time, and see I was not wrong this time. Thank you Lennar homes for everything you guys have done for me a my family, now I can call and tell my family "Welcome Home". God bless all..
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Ancco
- Omar A.
- Verified HomeBuyer
- May 17, 2024
- Winter Haven, FL
They helped us a lot, with costs and closing... we are happy with Lennar...
Total Score 5
Quality 4
Trustworthiness 3
Responsiveness 4
Great Home for the Price...but After the Sale Good Luck Getting Fixes
- Anonymous
- Verified HomeBuyer
- May 14, 2024
- Davenport, FL
Bought a home with Lennar at the end of March. Closing was moved up--I appreciate that. However, lots of little dents and scratches that were promised to be fixed after closing never occurred. I followed up time and time again and never heard back. I gave up and paid about $1500 to fix these items on my own. Note that the homes are built by teams of independent contractors--Lennar does not have their own teams building them. Workmanship can vary. Knowing what I know now, I would not close until all issues fixed.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 1
Buyer Beware! Read Your Closing Disclosure Carefully!!
- Francisco V.
- Verified HomeBuyer
- May 01, 2024
- Davenport, FL
Our experience with Lennar's new construction home purchase was disappointing and frustrating. Despite their promise of $35,000 in closing costs, we were blindsided by last-minute demands from their preferred lender, who conveniently required us to pay off additional credit card debts the day before the closing. This unexpected financial burden and the discovery that Lennar intended to use my wife's realtor commission to offset their promised contribution left us feeling deceived and cheated. Moreover, the title company's lack of communication only compounded our dissatisfaction. Despite our ...
Total Score 3
Quality 5
Trustworthiness 3
Responsiveness 3
Sloppy work
- Anonymous
- Verified HomeBuyer
- May 01, 2024
- Haines City, FL
Things were not finished by closing date and after was a hassle to have them finish them. At closing, they try to say you might get the keys but maybe the following day which is absurd and not funny to bring out music box with celebrayion music. Poor workmanship, rushing through and sloppy. The construction crews start working at 630am with no consideration to owner already living in neighborhood.
Lennar responded:
Thank you for taking the time to share your feedback. We sincerely apologize that there were outstanding items by the closing date and caused inconvenience afterward.
To ensure a smooth resolution of any outstanding items, we recommend submitting a service/warranty request online through your Lennar Account. This will ensure proper documentation and allow our Customer Care team to effectively track and address your concerns.
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 5
Cumpre o que promete - Uma empresa transparente
- Rita D.
- Verified HomeBuyer
- April 26, 2024
- Haines City, FL
Moro aqui no Brasil, e comprei minha casa atraves da Lennar de forma totalmente on line, contei com um time de ponta para me atender a todas as duvidas e necessidades, desde a demonstração da casa, uma vez que eu estava longe, ate a concretização final de todo o processo, neste estagio sim fomos ate Orlando para assinatura do contrato. Amei conhecer a Lennar e todo seu potencial. Parabens!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Meh
- Anonymous
- Verified HomeBuyer
- April 24, 2024
- Bartow, FL
It could've been better but I didn't receive the bifolds for three months.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 3
Nicely built home
- Tina M.
- Verified HomeBuyer
- April 20, 2024
- Eagle Lake, FL
We had no intention on purchasing a 4/3 home. We were only looking at a 3/2 but when Sean showed us our current home, we were very impressed and surprised. There is a beautiful view of the lake as well. The entire process was not as smooth as we had hoped (we had to schedule and reschedule work to be done) but in the end everything was completed and we love our new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
100% Satisfied
- Isaac C.
- Verified HomeBuyer
- April 19, 2024
- Lakeland, FL
From the beginning of our home search to the very end every step was simple and not stressful at all. Hats off to the ENTIRE Lennar team that helped to make homebuying possible for me and my family! Your teamwork was outstanding and highly recommended by us. Keep up the good work!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New build purchase
- Nicholas K.
- Verified HomeBuyer
- April 19, 2024
- Winter Haven, FL
We just bought our home back in February of this year. My wife and I were extremely hesitant especially after the reviews people have posted about Lennar. I'm very thankful and happy that we've been blessed with a different experience than everyone else and everything so far has been everything we could've wanted.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 5
The final product could be more cleaner very low level
- Anonymous
- Verified HomeBuyer
- April 18, 2024
- Winter Haven, FL
The process was great and there helpful but the guys they got making these home they do a horrible job with the details is very sloppy and not clean.
Lennar responded:
We thank you for sharing your feedback and apologize our craftmanship fell short of your expectations. Would you be willing to share some specific examples of what you encountered? This feedback will be crucial in helping us address the issues and improve our construction process. If so, please share at CorporateCustomerCare@Lennar.com
Total Score 2
Quality 1
Trustworthiness 4
Responsiveness 1
helpful
- Aravindan A.
- Verified HomeBuyer
- April 15, 2024
- Davenport, FL
Leonardo was very through and helpful whole the whole process
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Good experience
- RODOLFO P.
- Verified HomeBuyer
- April 14, 2024
- Davenport, FL
The property is very good, I think it should improve the closing times that fluctuate and do not allow better planning at the end of the process.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 4
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