Lennar Reviews in Lakeland Winter Haven, FL

It could've been better but I didn't receive the bifolds for three months.

We had no intention on purchasing a 4/3 home. We were only looking at a 3/2 but when Sean showed us our current home, we were very impressed and surprised. There is a beautiful view of the lake as well. The entire process was not as smooth as we had hoped (we had to schedule and reschedule work to be done) but in the end everything was completed and we love our new home.

From the beginning of our home search to the very end every step was simple and not stressful at all. Hats off to the ENTIRE Lennar team that helped to make homebuying possible for me and my family! Your teamwork was outstanding and highly recommended by us. Keep up the good work!

We just bought our home back in February of this year. My wife and I were extremely hesitant especially after the reviews people have posted about Lennar. I'm very thankful and happy that we've been blessed with a different experience than everyone else and everything so far has been everything we could've wanted.

The process was great and there helpful but the guys they got making these home they do a horrible job with the details is very sloppy and not clean.

Leonardo was very through and helpful whole the whole process

The property is very good, I think it should improve the closing times that fluctuate and do not allow better planning at the end of the process.

I feel that what I saw in the model home was not what they finally gave me. The doors and wooden frames have terrible finishes, with holes and paint spilled on them. The solution they have given me is that they send painters to try to disguise it as if they were fixing up an old house; When the real solution is that they had to replace those pieces of wood in poor condition, I think that this particular house did not have a good construction supervisor.

We bought a Lennar home recently. We had a excellent sales rep and mortgage closing team. We were also blessed to have a great group who we worked with for the walk through and final inspections.

Everything the excellent and everyone was professional

Glad to have choosen Lennar for my home purchased. They worked with me and the whole team was very attentive and quick to answer any concerns. Process was fast and easy lots of reliefs. Very few minor details at the inspection which were all resolved by closing date. Very satisfied with my home.

Awful experience! At final walkthrough the house had terrible detailing and the customer service agent didn’t resolve. It’s one thing before you close and another after closing! Lennar practically abandons you after closing and you have to resolve through warranty, which is an impersonal online unfriendly and confusing process! I will never again buy from Lennar! You shouldn’t either!

Process was smooth and everything was done perfectly by the time we needed. Wonderful experience, with great people and it is a beautiful home. We couldn't be happier. Our whole experience has been great. Step by step throughout we knew what to expect and had consistent communication. The follow up on any concerns has been almost immediately. The materials and craftsmanship are fine, but this isn’t a high end home. We definitely have the value we paid for and we love our house.

To summarize, I have bought 2 properties with Lennar, in the first one I had problems but I thought it was an exception but in the second time I had problems again so I finally decided to file a service request or complaint, that was more than a month ago and I still have not received response even though I sent it again due to the lack of response. It was addressed to customer service and the person responsible for that area. I hope that these surveys are reviewed and activate improvement processes and customer responses. thank you so much

The process was ok and am pleased with my new home

I've purchased three houses in my lifetime, but none of the experiences compare to the terrible service provided by Lennar. Starting with the sales team, they are excessively pushy and pressure you into making impulsive decisions. They employ scare tactics and provide misleading information about the property. I strongly advise against making impulsive decisions and recommend thoroughly checking all sales information before making a purchase. Additionally, the sales team will email you the contract but fail to go through it with you to explain any details. The lender team also significantly increases charges without bringing them to your attention. It seems as though they are aware that most buyers don't understand their confusing C2C statements and won't spend much time questioning them. Even if you manage to catch discrepancies by comparing C2C statements with those of other Lennar home buyers, they will attempt to distract you with mind games. I recommend hiring a lawyer or an educated individual who understands closings well to validate their charges. For example, the HOA contribution fee was stated as $100 in the flyer and contract, but they charged me $1050 in the C2C estimate. It's essential to check the loan rate lock, as they may still impose a delay fee on you if home delivery is late due to internal construction issues. There are countless issues you will encounter with the team, and it's incredibly frustrating. While their home quality is good (which is why I bought three houses from them), I had my lawyer help me validate the details for the second and third houses. I strongly urge you to validate all information with an expert. Doing so will save you from numerous headaches and thousands of dollars. ... More

Garage didn’t finish until last minute. Refrigerator has problems since August 2023. It is still not fixed yet. Lennar said will order a new one for me. But never did. Now I’m still waiting for fixing the refrigerator. Closing check documents have not sent to HOA. Don’t know when I can get it.

Have had the worst experience buying a home from Lennar. They do not live up to their expencacy. Its all about.meeting the nubers for them. They dont care or are concern with pleasing their clients.

Lennar tried to close our home when house wasn't ready. We did Walk through 2 times but items didn't fix. Lennar pushed us to close the house and said they will charge us for each day if we push the closing date later. Finance team wasn't knowledgeble enough and they made a mistake on cash to close amount.

Kristen was wonderful in the whole process and supportive

The experience had good and bad things. The Loan Officer never replied when needed. The sales guy was 90% for us there. The other 10% was acceptable because of course he had to take days off. The title officers were 60% helpful, we had too many times to try to reach them. The Constructor manager replied after 3 days. So it looks like Lenar employees are too busy to reply to a buying customer. Other than that we are very happy, we are now in our new home, Very nice. Nice design. Thank you Lennar!. Now we have new issues, the HOA takes too much time to reply to the requests like for example if you want to put a Fence in your yard (the wild animals don't wait, they just come to our yard in the night). If you want to put a patio (it rains every day) in your yard, a request to be approved takes forever. Additionally to this, the streets are just dark, with no light during the night... you need to put your motion lights in your garage doors, or so... ... More

Our first thought is, there was no attention to detail. Very poor quality and workmanship. It seemed to us that the general contractor did not do any walkthroughs. Prior to closing we did our own inspection, there was missing insulation (completely missing from the front of the house) and the electrical box was not grounded, two major issues, which we wouldn’t have known if it wasn’t because of our inspection. We noticed a lot of imperfections on our walls, floors, paint, dry wall and ceilings. They are putting these homes up “fast” and not ensuring quality at all. With that said, our closing was delayed almost three months. After closing we have had leak issues and grading issues, to name a few. Customer service is spotty at best and can be unresponsive at times. Closing was a complete chaos (we used the builders company) and a total disappointment, worse part of the whole process. Overall it has been a below fair experience, not sure I would buy from Lennar again. ... More

Two months after my closing, I haven't received my keys yet. Nobody from Lennar is capable of giving me a straight answer. I don't get why you rush the closing like crazy if you are not ready to provide me with my keys. Really disappointed at the level of service provided by Lennar. It's like there is no management at all in this company. Nobody takes any responsibility.

Despite purchasing the townhome in pre-sale after it was delivered to me, Lennar offered larger houses at lower prices.

The experience was nice