Lennar Reviews in Lakeland Winter Haven, FL

Our experience with Lennar's new construction home purchase was disappointing and frustrating. Despite their promise of $35,000 in closing costs, we were blindsided by last-minute demands from their preferred lender, who conveniently required us to pay off additional credit card debts the day before the closing. This unexpected financial burden and the discovery that Lennar intended to use my wife's realtor commission to offset their promised contribution left us feeling deceived and cheated. Moreover, the title company's lack of communication only compounded our dissatisfaction. Despite our persistent efforts to clarify the situation, our calls went unanswered, leaving us disregarded and unheard of as customers. While we're relieved to have finally secured our new home, the experience has left a bitter taste in our mouths. It serves as a cautionary tale for anyone considering purchasing from Lennar. ... More

The experience had good and bad things. The Loan Officer never replied when needed. The sales guy was 90% for us there. The other 10% was acceptable because of course he had to take days off. The title officers were 60% helpful, we had too many times to try to reach them. The Constructor manager replied after 3 days. So it looks like Lenar employees are too busy to reply to a buying customer. Other than that we are very happy, we are now in our new home, Very nice. Nice design. Thank you Lennar!. Now we have new issues, the HOA takes too much time to reply to the requests like for example if you want to put a Fence in your yard (the wild animals don't wait, they just come to our yard in the night). If you want to put a patio (it rains every day) in your yard, a request to be approved takes forever. Additionally to this, the streets are just dark, with no light during the night... you need to put your motion lights in your garage doors, or so... ... More

Everything was wonderful until the end of the month of August came. We were scheduled to close on 9/8/2023 and for some reason they pushed it to 8/30/3023. My husband and I took the day off, drove in the middle of a hurricane to the location we were told to be only to realize no one else was in the parking lot and and we contacted them they had forgotten to tell us it had been moved to 8/31/2023, which we were worried we couldn't go because we couldn't just ask our boss to let us have the next day off as well. If that had only been the only bad thing... 8/31/2023 came and we thought we weren't going to close because the county had denied the Certificate of Occupancy but miraculously were able to go to the closing. They had offered a mobile notary due to the uncertainty of us being able to go during work hours, which was a good thing because even though I had submitted a request to change the way they had my husband's name they never did so it needed to be reprinted about 3 times. We were in the office until about 10pm - 11pm, the wait wasn't horrible but it seemed they decided to close a lot of homes that day. When we closed they didn't have our keys but thankfully the house had a smart lock so we could go in with a code. But when we went into the house it was disgusting. Construction debris everywhere, the garage had doors and trims. Every surface of the house had dust, the guest bathroom tub was filthy. Later we would find out that the construction team had NO idea the house had cleared to close so they never prepared it for closing. Of course with the house not being cleared to close there were also items still not finished. Thankfully though Lennar HAS been amazing in this regard and the moment we find something that is missing or broken they fix it within a week or less. Every single person we speak with has been wonderful in their attention and service. The house itself, after the items on the list were taken care of, is wonderful. I'm just left with being upset that my first ever home buying experience was this. I wanted to walk into my new home and be overjoyed my years long dream had finally come true and instead I needed my inhaler due to all the dust... ... More

The initial process was a little bumpy, but we got through it. However, during the second walk through I thought I was racing in the Indianapolis 500. That was the quickest walk through I ever did. Afterwards we learned some things were missing and some things weren't done right and as far as things not done right outside the home, make sure they get done before signing and closing on your home. Otherwise, you are responsible for anything that's not right on the outside of the home. Such as, cracks in the garage floor or chucks of driveway concrete missing, just to name a few. Also, doing the first walk through the Lennar guide did not want to open the attic space. Not quite sure what that was about. If asked if you want to get your own inspector before closing, I suggest you do so. However, this is our second Lennar home and though the house was not perfect it still seems to be a good house. Just not as good as the first home we bought with Lennar back in 2006. ... More

Please ensure that Lenore stands by the date that they give you for closing because when they change the date it totally disrupts your life and then you have to spend additional monies that were not initially budgeted for

Prices are good overall great service

You will need lots of patience. They eventually to address the needs but not everything will be complete on closing and if you don't close when they set the date, you will be charged $300 fee for everyday not closing. You have to stay on top of all issues with them, however the staff is very nice and due to the supply issues in this economy it can be a nightmare.

The house is fine, but the process could be better

When I did the walkthrough and talk with the Lennar seller, he told me that the house came with fans in the bedrooms and living room, just like the model house ( I have these on email that he send me), even on the website you can read that the house coming with fans. My surprise is that they never installed them, I sent many emails before closing and they practically told me that now houses not have fans. I felt upset for the lie and because no one wanted to give me the fans that the house brought.

Miguel was very knoledgeable and helpful throught the buying process.

Upon putting in an offer on our home, our sales person contacted us and tried to get us to sell our current home that we were living in to "Open Door". I told her I would not do that and undercut the Realtor that we had our home listed with. She then proceeded to email us information on how to sell with them. I called her again and told her we would not be doing this and I felt like she may be getting a kickback by pushing it. The salesperson was very unresponsive from that point forward. I had to pursue other avenues to find out information about the progress of Our House because she would not Return to my phone calls. At the time we were first visiting the property,we were informed, there would be a cool playground in dog park in the development. While we understand that all homes must be complete before they be in this building process. Comma we have since learned that the pool would be acrossed the road, in another Lennard development. This would mean that my family would have to cross a major street. Walking to the pool will NOT be possible due the no cross walks, traffic lights and a speed limit of 45 mph. We will have to drive in order to use the swimming pool that we have are paying CDD's for. We believe we should have been told the truth about the pool placement. We may not have chosen this development with that knowledge. In addition, right before closing on our home when the appraisal was done. We found out that the house appraised for less than what we were paying. Lennar refused To Do anything about it and are only choice was to walk away from the deal. Since we had already sold our home and were out of it in a different state. We feel that we were put in an possession of accepting the appraisal or being homeless. Don't know if I would recommend this company again. ... More

Follow up has been good, but slow. Clarity of what needed to be done was unclear including the HOA connection and data. Closed on July 18 and I finally received HOA contact data that was usable on Sept 4th or so. Nothing mentioned about our needing to send in warranty info for appliances. Support for warranty items has gone well which is appreciated. Had to work to get help for setting sprinkler controls. Details for the hand off were scarce. Overall home prep/cleanup was poor. Seems like the caulking, painting, and general attention to detail was done by an 11 year old. I will need to take time to clean up caulk smears and over painted areas on hinges, door knobs, and even the cover for the front door lock. Very disappointed in the finishing. However, the home appears well built and we are very pleased with the home. I will continue to work with the warranty services and appreciate that option for a new home. We will recommend others to investigate purchasing here, but realize there are definitely little things that could have been done much better. ... More

The Sales Team was AMAZING (Craig was Great) Sammy & Kris were also Great. however when it came to the what was promised with the home at the Final walk through and did not get what was promised and Lennar is now stating they will not do anything to make it right, Also I would recommend at closing you shut down the sprinkler system as I was not shown how to use and 104 thousand gallons used in 25 days I am now responsible for. Is costing me the same as my Mortgage amount.

Electrical issues. Air unit does not cool the upper level well. Hard to plug into the outlet. Paint used is flat except for the wet areas. They should of given an option.

Closing was scheduled by Lennar before all work completed. The front door was painted while we have final walkthrough on the date of closing. Many substandard jobs was done in a rush. The construction manager and customer care team were very responsible and took care of many left over jobs.

Be aware of the Move in Ready line. our house was not clean, the yard is 2 different types of sod, there were plumbing and electrical issues with the house that took 30 days to get corrected. I feel the corporation was in a rush to close and overlooked many quality issues. We will not buy another Lennar Home.

The whole process is very rushed and there is very little power given to the buyer at the end of the day. Although we had checkins and inspections, there was still no ability to see some of the issues that we needed to have addressed until after we moved in. Our representative has been terrific in getting theses addressed after the fact, but these issues should not have been present in the first place. 3 in particular are quite frustrating. 1 despite addressing concerns when we noticed these spots while reviewing videos during construction checkins, there are several large areas where a leveling material was added to our floors on the second level where the builder never checked to ensure the the floors were level so now there are several dips and bumps that will require pretty intensive work to repair after the fact. 2 electrical code was not followed while running our A/C wire in our walls from our condensor, resulting in a wire being nicked while hanging a picture despite all of the proper precautions being taken. The wire is just hanging in the wall, not attached to a stud, was run through a hole drilled through a beam and no metal protective plate was added. All three of those things are electrical code violations. 3 our A/C unit was leaking freeon badly due to poor workmanship when installed resulting in damage to several mechanical items from manhandling of the equipment that which required several visits to repair in brand new equipment. It also looks and feels like the carpenters never heard of a level or a T-square. In our particular development, there is a lot of issues with Lennar’s decisions to enter contracts that cost the homeowners significant fees but provide little to no benefits particularly around the management and security companies that they hired to run those services for our HOA. They also sold the community as a premium community and then slapped a rental community that operates under different rules right in the middle of it. We share amenities that we need to pay for with these vacation renters that do not and they run rampant in the community because they do not gave the same repercussions as the owner communities for violating rules. There are also little to no rules placed on the rental properties so they do not maintain the same neighborhood standards. All the while the owners HOA’s help to fund the profits of these rental properties. There is also insufficient security provided by both the company Lennar hired to run the gates and patrols and the equipment ( or lack there of ) provided. This is made even worse by the high fees we pay for these services. ... More

Bought a home with Lennar at the end of March. Closing was moved up--I appreciate that. However, lots of little dents and scratches that were promised to be fixed after closing never occurred. I followed up time and time again and never heard back. I gave up and paid about $1500 to fix these items on my own. Note that the homes are built by teams of independent contractors--Lennar does not have their own teams building them. Workmanship can vary. Knowing what I know now, I would not close until all issues fixed.

Kristen was wonderful in the whole process and supportive

Despite purchasing the townhome in pre-sale after it was delivered to me, Lennar offered larger houses at lower prices.

Screen door not included with sliding patio door. Person responsible for final walkthrough not entirely honest.

What was supposed to be the house of my dreams has been filled with problems and average workmanship. The house was finished three months early, this should have been my first sign. Small details like the exterior and interior paint, carpentry, and the crumbling of my garage top the list. I requested a delay in closing due to surgery but no one responded. Then on the day of the closing, two hours prior, we were informed that Lennar postponed the closing due to an issue with the loan officer.

We were so excited to close on our new home! Until we walked in the door. The house wasn’t cleaned, drywall dust everywhere. The stove was sitting in the middle of the kitchen, the dishwasher or the disposal were not plugged in. So you know they weren’t tested to see if they worked. There was a huge dent in the top of the dryer that we saw a week before, but wasn’t replaced. There was 2 pages with pictures of problems we notice on the first walkthrough that still weren’t addressed on our closing day. We did not want to close because of the issues, but were told if we didn’t, who knew how long it would take before we could close. Now don’t get me wrong, they did fix all the issues in a timely manner, but the excitement was deflated. After all the problems were fixed, we really love our house now. It was just a big disappointment in the beginning. ... More

Unfortunately this time around, buying lennar was not a legendary experience. Lots of delays, cancel inspection without prior notifications, final closing postponed x3-4 times. Too many Customer care representatives and no one up front to attend the customer concerns.. Do want to thank Mrs Oliveira from title/closing for her professionalism and Mr Mike McCarthy for his attention to detail.

Hello. I would equate my buying experience with Lennar to be average. Closing was delayed multiple times due to obvious supply chain issues. Communication was above average but the attention to detail in the construction of my home was lacking. Cleanliness was a problem and Multiple punch list issues were recorded AFTER my closing with no clear direction on how they would be addressed. I am not local so email or phone calls are critical in understanding issues going on with our home purchase. Setting up utilities took some figuring out. Would be nice to have a welcome aboard packet for new home buyers to outline everything we need to be aware of when purchasing with Lennar and ChampionsGate gate community. ... More