Lennar Reviews in Lakeland Winter Haven, FL

Felt there was no pride in the craftsmanship and that the house was rushed for a completion date. To have things looked at or fixed, you have to call incessantly. Overall we have a very nice home but the process has been full of headaches and challenges.

To summarize, I have bought 2 properties with Lennar, in the first one I had problems but I thought it was an exception but in the second time I had problems again so I finally decided to file a service request or complaint, that was more than a month ago and I still have not received response even though I sent it again due to the lack of response. It was addressed to customer service and the person responsible for that area. I hope that these surveys are reviewed and activate improvement processes and customer responses. thank you so much

its been 2 months since my closing, i have tried numerous times talking with paul lacy construction manager regarding the paint all over my driveway they haven't replaced them to this day , getting ready to hire my attourney

Lack of communication and closed on house with a lot of issues!!!

Too many issues with workmanship and response to repairs.

Our first thought is, there was no attention to detail. Very poor quality and workmanship. It seemed to us that the general contractor did not do any walkthroughs. Prior to closing we did our own inspection, there was missing insulation (completely missing from the front of the house) and the electrical box was not grounded, two major issues, which we wouldn’t have known if it wasn’t because of our inspection. We noticed a lot of imperfections on our walls, floors, paint, dry wall and ceilings. They are putting these homes up “fast” and not ensuring quality at all. With that said, our closing was delayed almost three months. After closing we have had leak issues and grading issues, to name a few. Customer service is spotty at best and can be unresponsive at times. Closing was a complete chaos (we used the builders company) and a total disappointment, worse part of the whole process. Overall it has been a below fair experience, not sure I would buy from Lennar again. ... More

After a dog-eat-dog approach to commandeering a home in this subdivision the work preformed for the value is subpar. Multiple neighbors and I have had things break within the first 30 days (lights falling out of celilings, towel racks coming out of the walls etc). Also the paint within the home is so thinly applied that if you wipe it you will meet drywall. All indoor walls must be painted after move in to support the structure of the home. I would also always encourage any home buyer to pay for a private home inspection prior to closing.

I expected a much more pleasant first time home buyer experience. There was a lack of transparency, honesty, and I wish the process would have gone smoother. I love being in my home, however, certain issues could have been communicated more clearly and handled better. Quality over quantity!

I am really upset that yall gave all our neighbors a welcome sign and red carper and we gone none. This was my first time buying a home and that actually made me sad and unwelcome

They are building houses so quick that details get missed and stuff doesn't get finished. Contractors miss follow up appointments also

In good faith, I wouldn’t use Lennar as my home builder again. I’ve been in my home for four months and I’m still waiting to have construction issues resolved. Too stressful.

I think the workmanship is very poor quality I have had way to many problems to be in a brand new home it’s a nightmare but I can say that everything is being taken care of but if it was built right from start I would not have to be writing about it I came to Lennar for quality and I am disappointed.

the finishes of the houses are of very low quality in my inspection I found many details which to see bought a new house are unavailable

It’s been 5 months since we closed and moved in ... there are still several issues that need to be repaired. Not a good experience with responsiveness. Also, I was asked to sign documents that stated that some of my issues were already fixed when they were not. Had to escalate!

Issues are very slow to get addressed. Had a walk through 1 week before closing, was told all issues identified would be corrected before closing. We paid cash for our house at closing and were not able to move in for another month. After trying for two months to get items corrected I was told to submit the issues as warranty calls. After numerous cracks started appearing 3 months after we closed in the stucco. The house is only 6 months old now, Lennar says this is normal and I must repair. Funny not the first home I had, yet it has more cracks than my last home in California. A leak developed back in late August, it took over a month to identify where it came from, a crack in the stucco above window(was there no flashing). It then took another month get the initial repair with stucco patch and has still not been painted. One of the repair people that came, damaged the trim on the front of house and failed to notify me. I notified Lennar of this over 3 weeks ago, no one has showed up to repair. Warranty's are only good if the builder responds and resolves in a timely manner. ... More

I feel that what I saw in the model home was not what they finally gave me. The doors and wooden frames have terrible finishes, with holes and paint spilled on them. The solution they have given me is that they send painters to try to disguise it as if they were fixing up an old house; When the real solution is that they had to replace those pieces of wood in poor condition, I think that this particular house did not have a good construction supervisor.

The house are rushed to be done

I live in Utah and purchased a Lennar home in champions gate Davenport FL to Airbnb. After I closed, my agent Jag gave me the number to a guy named Aaron with Lennar who he said would take care of helping me with warranty issues. I traveled to the house to furnish and decorate and while there I called. I texted. I called again and again. Left message after message for weeks with zero response. I know Aaron was receiving my texts because it said “read” after I sent texts. He also butt dialed me but didn’t answer when I called back. In the meantime I noticed a man coming and going from the house next door who I assumed was a handy man or owner of the house. One day this guy ran his truck into another truck parked across the street because he was in such a hurry to leave. The next day I walked outside and saw this guy with another guy wearing Lennar shirts. I asked them if they knew anyone named Aaron. Of course the guy who had been in and out of the neighbors house was Aaron. I asked him why he never responded to the multiple calls and texts. He said he didn’t even have time to eat his lunch so he didn’t have the 30 seconds it would have taken to text me that he wasn’t the guy responsible for my house. I told him if he had just let me know what I needed to do for warranty issues I wouldn’t have bothered him anymore. He walked away. Later that night Aaron knocked on my door and apologized for the confrontation earlier and that he had cleared his day for the the next day to come help me figure out my warranty issues. He said he would be there at 9am. We shook hands. All was forgiven until he didn’t show up the next day. ….once I figured out how to resolve warranty issues the process has been very good. The lady I think named amber has been great. But Aaron set me back a few weeks and now I’m back in Utah trying to deal with the different trades coming to the house for warranty issues ... More

The experience in the purchase with the sales team was good, friendly and easy, but the defects and problems inside the house due to the poor finish was very bad, we arrived a month and 20 days from the closing and we still have many unsolved problems , I thought that buying from a company like Lennar with such prestige in the market we were going to be fine, but it was not like that

There still pending Items that need to be corrected or completed...workmanship was the worst. Spent my own money and time to get the house in order and thanks to Justin who is taking care of lots of things for me at this moment.

Do not buy from Lennar they do not care about quality of work They do not fix problems and leave you hanging We have been in our home since Dec 13 and still have major problems that we CANNOT get fixed SORRY we bought this house

House was poorly built. Takes forever to get anything fixed or taken care of.

Patrick is an excellent and pleasant sales person; always helpful and ready to answer all your question. Overall the house will look good. If I need to critic something, I really don’t like the lack of choices when building your house...my kids are allergic and I cannot have carpet; they cannot help me. My kitchen sink will be very uncomfortable to use; but I cannot change it neither. After waiting for my house several months; I will need to spend extra several thousands $$ and time before moving to my new house which makes the process a bit more uncomfortable. Overall a solid 3 stars and a happy customer; and to be fair with Lennar...I’m sure they have other more expensive neighborhoods where I can custom made the whole house! ... More

The process was very stressful. No one would answer even when deadlines were coming up. It was constant pressure to sign contracts. Felt forceful. We almost didn’t go through with purchase. The house is nice but cheaply made with lots of issues. Overall a 3/5 recommendation. Still working out issues after 2 months. Overall I am happy to be in a house but the process was a 0-1 star to obtain this house.

They put a lot of pressure to close on a date in which only Lennar Mortgage can comply with date. I did try to use other mortgage bankers but with penalty of $5,000 if they did not meet the closing date I was forced to use Lennar Mortgage, which by the way did not offer the best interest in comparison with others.