Lennar Reviews in Lakeland Winter Haven, FL

We were excited to move into our new Lennar home, but quickly ran into problems that were not uncovered during the pre-close inspection. Roofers did not cap one of the dyer vents which left a 4" opening right into the home resulting in water damage that Lennar did fix. Sheetrockers completely covered an AC vent into the den. Had to bring the AC subcontractor back to get in the attic, find it, and cut the sheetrock and install the vent register. Entry doors didn't seal (outside light shining through). Had to bring them back to install inserts to correct. The finish painting (doors, baseboards, trim) was a problem. In some parts of the home they used different shades that didn't match on the same wall. Fortunately, our original customer service rep was very helpful in getting these issues addressed, but now we worry about what other unseen problems does this house have that we don't even know about. Lennar mortgage was wonderful to work with, but sorry, but we can't recommend Lennar as a homebuilder. If you do decide to go with Lennar I highly recommend that you hire a really good inspector to go through the home before you close. ... More

The quality of the kitchen cabinets were not the best considering what we paid for the house

Lennar over promises and does not deliver. They rushed me through the process and promised things would be fixed BEFORE the closing. That did not happen.

1. Have it written into the sales agreement that the lawn & landscaping will be delivered in a condition that is acceptable to the buyer (modify this wording). At closing the grass was over 12 inches and Lennar refused to resolve. Likewise with the actual sod which had been laid haphazardly to such an extent that in places one could roll their ankle if they were not careful. 2. Review the HOA Agreement and gain an understanding of what rules are superseded by the CDD (Community Development District). example "Street Parking". Sales agent affirmed that the HOA prohibits street parking. However the CDD does not and the CDD is the governing body. 3. Lennar's catch phrase "Everything's Included" should be modified to "Nothing's Included". We were a repeat customer where previous purchase included Washer & Dryer, Glass Shower Door in Master Bath, and Ceiling Fans. All of these items have since been excluded. 4.Lennar sales rep, Lennar title rep, Lennar Mrtg rep and Lennar Warranty rep have all been very responsive to all other issues. ... More

Things were not finished by closing date and after was a hassle to have them finish them. At closing, they try to say you might get the keys but maybe the following day which is absurd and not funny to bring out music box with celebrayion music. Poor workmanship, rushing through and sloppy. The construction crews start working at 630am with no consideration to owner already living in neighborhood.

Between the sales lady and the lennar mortgage guy we were going into this situation blind. All my mortgage conversations were held over email or after 9pm phone conversation. It's not a good way to find out closing date got moved by a 2am email and no one answers the phone the next 2 days. Sales lady didn't inform us of any progress on the home only time we heard from her was to get us set up to buy and get our 1% deposit which we didn't k ow about till the day it was due. Moving from out of state they made it very difficult.

This is my 3rd new construction home and without a doubt it was the worst experience I’ve ever had. I spent a fortune on airline tickets (canceled flights, last minute rebooking, lost rental car, Uber) to get to the “blue tape walk through” to find my home without: a/c, water heater, toilets, countertops, broken windows…the list goes on. I was then pushed to close the following week in the hopes that it would be finished. I will say that the house APPEARED finished, but with crappy workmanship. For example: no power to lights in the entire front part of the house, frogs in my kitchen because they forgot bumpers on the sliding door, no water in the 2nd bathroom shower, again, the list goes on. It took awhile, but once I made contact with Paul Lacy he has worked diligently to make sure that all of the issues have been resolved to my satisfaction. He has even called us on Sundays to check on the status of repairs. However, the house FINALLY being completed almost 2 months after closing and the stress and frustration we endured was unacceptable and, if we had a crystal ball, probably would have gone with a different builder. ... More

Be very careful. Dot the eyes and cross the tees. STAY ON TOP OF YOUR LENNAR MORTGAGE BROKER AND TITLE CLOSER- AS YOU ARE JUST A NUMBER. Unresponsive after the sale. I am sure this will not get posted!

I just do not even have the endurance to go into it. Paid a lot of money for a new home with numerous fixable issues. It is a great home, it has a lot of great features and very high quality materials—craftsmanship has flaws that could have been avoided but more importantly could be fixed if Lennar would just stop making excuses. The part that disappointed me most was the horrible customer service, failed transition and zero welcome by Lennar into our new home.

The company is lax in addressing issues. I bought a bigger house model because it would have closed earlier and that never happened. The Customer Service/Repair guy in our development is way over worked with unrealistic expectations by the company. This is not a customer friendly business. My sales guy was awesome and the company expected him to fix all my concerns which was way beyond his scope, Very disappointed.

Tuvimos varios inconvenientes: 1. Nos asignaron la casa que no habíamos escogido y la compra se retrasó un mes y medio. 2. La casa la entregaron con muchos defectos de pintura, grama del jardín, detalles en la madera y mal pintada o sin pintura en el garage. 3. La firma de los documentos fue toda una pesadilla. Y nos sentimos mal tratados por parte de Lennar. 4. Solucionar los problemas de la casa es todo una odisea y más cuando eres extranjero y no estás en USA. Realmente no compraría otra casa con Lennar.

The whole home buying experience was incredibly stressful. My agent was hardly involved, never met in person, even though she was directly in front of me, and acted as if it was a favor to me to sell me a home; not to mention the actual bidding process is a bit of a nightmare. I used Lennar mortgage as instructed, that was another nightmare of lack of and or miscommunication. Now let's fast-forward to the walk through. The house easily needed another week to be completed. The closing was pushed due to COO wasn't issued. During the push, I had to coordinate and communicate with everyone at Lennar because God forbid they communicate internally. Now I'm closed, moved in, and have a ton of tickets and issues that need to be resolved. The post Sales team is nice and willing to work, but they seem overwhelmed, unorganized, and then my favorite, they will ghost you. The house is nice, but sloppy workmanship, minor and major issues, my garage door still isn't wired, etc. If I knew then, what I know now, I probably wouldn't of purchased this home. At least the community is great! ... More

There had been a lot of inconveniences with my property, including the flight I made from Colombia in august because you told me that there was no option to sign in September and where I lost the money for the trip because the closing of the house was more than one month later. Every time that we have raised a question or a complaint, we have not received an answer from the Lennar team or it has been full of references about the deposit and the contract.

It has taken about 20 separate visits over the course of 3 months, from the building to complete items that were either not completed or done incorrectly and its still not finished.

The process was great and there helpful but the guys they got making these home they do a horrible job with the details is very sloppy and not clean.

We have been living in the residence for a month and a half and there is still an unpainted door, we have not been given the door lock to the garage and the worst thing is that nobody answers our calls or e-mails. After the closing, they play the fool.

Unfortunately was not a good experience in the buy and all processes. I received my house with several problems and poor quality in the finish of the house, paint, wood etc

We had a rough experience from start to finish. I highly recommend being patient with the team as behind the scenes; they are working with a whole town of issues from third parties errors and neglect. I feel it's more on the contractors than Lennar themselves. Rest assured, Tony from our area has empathy and will work hard to make sure the issues get resolved. It takes some time. Our turnaround for matters to be resolved is about 30 days or less. We are shocked to see a new home is in such poor condition and has so many shortcuts, which lead to other issues. During our walk inspection, we found a can of open beer behind our washer. That most likely explains some of the rush work and errors we are experiencing. ... More

Over all my experience with Lennar was not so good as I expected. Everyone wants to buy a house at least in so good condition as seen visiting demo house. But unfortunatelly Lennar has a lot space for improvement... Twice was changed the closing date...it costs me, of course. I was shocked for the amount of undone jobs and broken materials, building materials were laying all around house, unclean pool, unpainted walls, unfinished frontyard etc. during New Home Orientation. Obviosly the closing should be held at least 2 weeks later to let the builder finish my house completely, but the pressure on closing by the end of the month did not let enough time for total completion... The list for undone and unfinished jobs was really long, and - after one and a half month after closing, all of them are still not completed...This deal with Lennar costs me an extra money and I still can't start a rental business because of Lennar's delays. I am really disappointed on the manner how Lennar doing their bussiness. ... More

The sales and finance teams were great, however, the construction team was far from it. It appears that they were on a mission to build our home as quickly as possible without consideration to quality or the customer. We went into the house every week that it was under construction. When we saw things that weren’t right or could be better, we notified our sales rep. He passed our thoughts or concerns to the construction team. The answer always came back as “it’s built according to specifications”. They made no corrections. We did two walk-throughs; one about one week before the closing and the other on the day of closing. The preliminary was ok because we were pointing out issues that we could see. The final was a disaster. For example, when we turned on the faucets in each bathroom the water splashed onto the counter and floor. We told the construction manager that this was unacceptable. He replied, “It was built according to specifications. We would have to order all new bathroom countertops.” When we challenged the specifications, he replied, “We are not changing it. If you don’t want the house you will lose all of your deposits because it was built according to specifications.” About 90 minutes before our closing, he threatened us. This was not repaired; it’s still an issue. Additionally, the conversation went so long that we didn’t have enough time to do the full final walk-through. However, during what little bit that we could do, there found additional damage done prior to the final walk-through. They told us that the repairs weren’t their responsibility (they were only responsible for issues found in the preliminary walk-through) and that we would have to file warranty claims. We disputed that we had not closed and it wasn’t our house yet. They finally agreed to one of the repairs but it took about three months to get it done. There is so much more that we could write but we think you get the message. Overall, we believe this could have been a good building company at one time but they are so big now that they are fully focused on building as many houses as possible with complete disregard to the customer. We can say all of this with a clear conscience and without wondering “are we too picky” because all of our neighbors whose houses were built by Lennar had similar or worse experiences. ... More

Purchased a "Ready Home" in Solterra Springs that was not ready. There were missing doors, painting that needed to be done, and substandard workmanship overall. There are carpet staples popping up all over the edges of the carpeting. Quality control seems to be an issue.

Avoid new home builds. Too many corners cut and materials are of poor quality. Our backyard is disappearing with each downpour as they failed to grade the property appropriately. Too many people are only worried about their bonus and not the quality of the product they sell. Buyer Beware. Buy used as someone else has repaired what the builder failed to repair.

Not a great overall experience. Our New home consultant Ainsley was amazing! Everyone/thing else has just not been great. Unorganized, a lot misinformation. This review is after 2 months living in the home and still dealing with issues.

The quality of the job is not good as it was expected. They’re pushing you to extend to meet their goal even though the house is not ready yet to closed

We purchased our home sight unseen and just got the virtual walk thru since there were no models available to view. At our first walk thru there were a lot of items that needed to be fixed or repaired. I was assured they would be fixed by closing in 7 days. I had to wire the money before closing so it would be funded. Lennar extended closing by a week so we had to pay for additional housing. The day before closing we did our final walk thru. The blue tape was still everywhere and not move in ready at all. We were assured everything would get done with no questions asked after the fact. Once we closed it became such work and hassle to get anything. The new home rep was so helpful but his hands are tied when management says something different. We have been closed on the home for 6 months and still have work needed to be completed, and still haven’t move our furniture in. We have been living on bare minimum in what feels like a construction zone. There is still paint and texture all over the light switches and floors, and not to mention the beautiful blue tape everywhere! I’m now having problems with Lennar approving items clearly needing addressed being done. I paid extra to have a screen enclosure added to my back patio. Per the virtual walk Thru it is placed in a location that allows for patio furniture on both sides of the sliding door since the patio is pours very small and narrow. Well they put the door in the wrong location and refuse to fix the placement. Lennar management said I can pay to fix it. So the patio and lanai I paid extra for is unusable unless you want to go stand out there. I can’t believe on almost a half a million dollar home they would let a customer move into a not move in ready home and then argue about doing things after closing. I’ve been selling real estate in this area for 14 years and have sold many Lennar homes with a great experience for my clients. Unfortunately their quality and customer service has changed and is very disappointing. Please don’t close with items to be fixed….you’ll end up fighting for months! I can’t have a house warming party because the home isn’t even ready. So upsetting. ... More