Lennar Reviews in Martin St. Lucie Okeechobee Counties, FL

I will tell you that you are awful with keeping people updated and aware of what is going on. I will say that I had to call 2 to three times to get answers on most of my questions. I think you should have told me more about the running of Lennar and veranda preserves. I am happy with the moved but not thrilled with the organizations. I will say there were 3 people that were wonderful! Benjamin, my closing agent and Denise

Warranty and repair issues are poor, lack of communication

I absolutely love the home I purchased from Lennar. My only disappointment was not being able to upgrade anything. I did not get to choose the outside color of the home and I could not upgrade the floors in the entire home or even the glass wall for the shower. The problem I am now facing is that my feet hurt every day from walking on the hard tiled floor instead of the wood flooring that I wanted. Not sure if my feet will recover but I will now have to replace all the flooring in the entire home because I prefer wood floors in the bedrooms and in the open plan living space. I also would have liked to be able to add a privacy fence because of the way all the back yards are open to all neighbors on multiple streets. My only option is to add plants that will grow in such a way that I will have a bit of privacy. ... More

Unorganized, inconsistent communication, customer journey from point A to point Z. Lennar said they experienced many “glitches” when it came to our poor customer experience…Our realtor saved this deal and it is the only reason we closed on this home.

Good experience, just nothing great or bad.

Our construction Manager, Macki is amazing! Everything else has been so-so... We have had a normal amount of "new construction" issues and our construction manager is always on top of it and doing everything she can to get it fixed but the folks that are "fixing" the issue are not really fixing the issue, just trying to cover up. It is extremely frustrating. There are a lot of things that could look way better if they were just fixed correctly the first time. The buying side was good, but the mortgage and title side of things had their own issues, not paying my insurance right away and getting told my insurance would drop me. I had to stay on top of the issues every day. This should not be the experience folks have. ... More

For price home should have more upgrades, Materials and workmanship only average, found many things were substandard, eg…kitchen granite counter edges were very sharp, not rounded and smooth, tile grout lines not sealed, garage floor had multi cracks etc. Most faults not visible during walkthrough.

Response to new home 2nd walk through have never been corrected. Sliding door handle is very small making it hard to open from outside. Painters did not pay attention to finishing doors they are peeling and paint has stuck to frame.

I’ve noticed some of the door panels and sinks are chipped and our bathtub was clogged but Lennar fixed the bathtub

House toom way longer than we were told it would and even still was convinced to close before the home was ready. And no notice was given when it came to telling us the house still isn't ready. Tile floors seem like the aren't sealed and have spots all over that one clean off, face plates are crooked. Everything just seems rushed and not done well.

Overall it's okay but I feel as though the home building process was rush and because of this the home is not done properly so like some Tiles uneven, bathroom shower stall have grout that can be done properly, etc.

We're happy and not happy! We like the house, but Lennar will forget about you once the close is done. The Mortgage Officer 5-Stars EXCELLENT!

They don't respond when you call

Waiting for a year but at the end Lennar respond ok thanks.

Way to many problems on a new house

Lennar staff was unprofessional and didn't answer emails or phone calls in a timely manner. My experience with the was horrible!

it was the worst buying experience of any product I’ve ever bought in my entire life. The only good news is my salesman was perfect and very helpful. Also, the community and the neighbors are very friendly and the clubhouse is nice. Other than that it was the worst experience I’ve ever had in my life. They lie through their teeth over and over again. They do not back up their products and they don’t care about the health or welfare of any of their customers. The only reason you should buy here is because of the price. It is definitely lower than every place else and it’s probably because they have such a poor reputation about their customer service. I am extremely angry and frustrated at this company and if I could, I would walk out of here and get my money back, but my wife would be very upset because she loves it here so I am biting my tongue as much as I can. I have actually been injured because of a bad design refrigerator. They gave me I tore a bicep Muscle Pulling the refrigerator out away from the wall to get the ice tray out because that’s the only way you can get it out and they will not give me a new refrigerator over and under so I can get the ice bucket out without pulling refrigerator out that goes to show you how their customer care And they didn’t even say they were sorry that I have to have surgery on my bicep. What a pitiful laughable disgraceful group of people, Lennar is as a company. ... More

NO COMMUNICATION FROM BEGINNING TO END. NO FOLLOW THROUGH ON REPAIRS. STILL WAITING SINCE NOVEMBER CLOSING FOR THINGS TO GET FIXED EVEN THOUGH MAYBE A FEW HAVE BEEN COMPLETED

make sure you have everything on paper they say or will denied it

Rafael was the most horrible salesman ever. He wasn't attentive to our needs at all and we felt left out during the process of getting our loan.

This was the most disorganized, poorly built community I've ever seen. Craftsmanship in overall decency is non-existent. I've had a couple of people within the organization that has been good, caring people. Ninety-nine percent of the rest do not care about you, your home, or your future family. The builders have rushed through the jobs without making sure that things are safer, making sure that things are secure, or complete. We had people peeing in the toilet painters. We had painters painting outside of the house that we're supposed to be washing the brush we've had every single thing possible Under the Sun wrong with this house we were forced into closing this house and where are already almost nine weeks past closing and the home is still not ready. We haven't been able to move in. I'm not going to write bad reviews or reviews. But I tell you, I'm not going to write bad checks or reviews. But I tell you, if you are going to buy a home, I will steer clear of Lennar homes right now. I can listen to every excuse imaginable I have, but nothing is got me closer to complete. I've only asked for one thing build the house the same way you'd want it made for your own family, no better, no worse. I have yet to have one person say that they would be okay or want to move their family in there. We've been put out; shutout left out. We had the home built drywall in with no we had the house being constructed drywall in with no windows in the middle of rain storms without even putting a piece of plastic over a window. We were told that the windows in the garage that had been sitting there for three weeks were not the right fit. That had to have been the reason to find out after seven more weeks they were the windows they put in the house. They were also covered in paint. we're still not even home yet and they are still at least a couple weeks away from fixing the things that they've already broken. I hope this somebody out there at least question what's going on. Jose again there are a couple people that have been tried to be helpful but their voice to actually do a change has been shut out by the bureaucracy within the organization. ... More

Issues from walkthroughs has not been resolved upon close - had to put a work order in, it took Lennar 4 months to address issues. Still have two work orders in one from January and one from February. Only a few issues have been resolved, and many issues have came back after repair. Lennar reps pass the buck. Customer service is terrible. BUYER BEWARE!!!

I have completed the purchase of my home in the month of February. And every since March of 2019 I have been writing emails to leonarr about the tiles on my floor. No one has gotten back with me about resolving my issue very poor customer service on lennars behalf. Once you have completed the sale of your home if you have any issues they will not correct it they will not even get back in contact with you to try to resolve the issue.