Lennar Reviews in Miami Dade County, FL
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What Miami Dade County Homeowners Have to Say About Lennar.
Read all 91 verified reviews from homeowners that built a new home with Lennar in the Miami Dade County area. Miami Dade County homeowners have rated Lennar an average 3.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Miami-Dade County Area
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Customer Reviews
Lennar - I was expecting better quality and customer service.
- Tiberio C.
- Verified HomeBuyer
- April 01, 2020
- Doral, FL
I was expecting better quality and customer service. I still have issues that are taking too long to been resolved and hope some one do something about it as soon we get out of this virus situation.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Isola buying experience
- Natalie C.
- Verified HomeBuyer
- March 24, 2020
- Homestead, FL
We have reported several issues with workmanship, delivery was not timely and communication of change not well managed, issues reported still outstanding and not settled or fixed..
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Not the best quality
- Anonymous
- Verified HomeBuyer
- June 25, 2019
- Homestead, FL
If looking for quality construction, look elsewhere. They’re attentive until your house is done, good luck after that. HOA at Florida Properties is absolute worst.
Lennar responded:
We appreciate your comments about your experience and are sorry for the response after closing. Please send any concerns you have to us at corporatecustomercare@lennar.com, so we can review and respond. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Lennar - The initial process with paperwork is very chaotic.
- Denise A.
- Verified HomeBuyer
- June 15, 2022
- Homestead, FL
The initial process with paperwork is very chaotic. Every Department has different portals and it does not seem that the communication between Departments is fluid. Cassandra was AMAZING but it seems that others handling our account may have been new. I can appreciate a learning process but when time is critical, the mortgage process can not be a learning process when time is of the essence. If they clean this portion up and make one location for the buyer to upload and access documents/status, these would have made all the difference. The craftsmanship of the home is quite an ...
Total Score 3
Quality 1
Trustworthiness 4
Value 3
Responsiveness 3
Lennar Feedback Las Ramblas
- Khoa H.
- Verified HomeBuyer
- March 31, 2020
- Miami, FL
Although construction was completed in a rapid pace, the final build was not of the highest quality or workmanship. Even the little details were missed, for example, light switches were not wired correctly, lights were not centered, etc. Standard building code items were not included, like rain gutters. Landscaping was very poorly put in.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 1
Lack of communication.
- Anonymous
- Verified HomeBuyer
- March 25, 2020
- Miami, FL
Learning flaws from home by the day, whether it’s minor cracking, water connection to the dish washer not connected properly, and having to break a part of my wall to be able to connect
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Bittersweet experience
- Felipe M.
- Verified HomeBuyer
- February 26, 2020
- Doral, FL
Before closing your property Lennar will definitely take good care of you, they'll answer all your phone calls, they will fix everything for you and they'll support you with great customer service. BUT ONCE YOU CLOSE the experience is totally NEGATIVE. Nobody will answer your phone calls, they will disappear and not worry about post customer service. Once you close your property with Lennar you are on your own. They only take care of you before closing. Once you close the customer service experience is terrible, plus nobody will take responsibility for warranty issues. They are always ...
Total Score 3
Quality 4
Trustworthiness 2
Value 3
Responsiveness 1
Lennar - The buying process was smooth, Lennar was involved in every aspect
- Javier L.
- Verified HomeBuyer
- December 11, 2020
- Doral, FL
The buying process was smooth, Lennar was involved in every aspect of the buying process, including getting a Mortgage and the closing. From that part I am happy on how everything worked out. In regards to the house, we were told a date when we would be able to walk the property to see if everything was in good shape. They said that we could bring a home inspector so we hired one for the date Lennar told us. A few days before the inspection Lennar told us the date was postponed 1 day so our home inspector couldn't come with us as he could not accommodate that last minute change. We then ...
Lennar responded:
Hi Javier, thank you for taking time to leave a detailed review of your experience. We are sorry to hear about the frustrations you have experienced with your new home. If there are any items you would like us to follow-up on for you, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Lennar - The house is very expensive based on materials used that have
- Teresita C.
- Verified HomeBuyer
- October 01, 2019
- Hialeah, FL
The house is very expensive based on materials used that have bad quality.
Lennar responded:
Hi Teresita, thank you for sharing this feedback about your home. Please email us the details regarding your experience to corporatecustomercare@lennar.com, so we can follow up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 3
Value 1
Responsiveness 3
Lennar - Very disappointed.
- Carlos A.
- Verified HomeBuyer
- August 31, 2021
- Homestead, FL
Very disappointed. Lennar reputation proceeds them.
Total Score 3
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Building is not ready
- Omar C.
- Verified HomeBuyer
- April 07, 2020
- Doral, FL
We moved in on December 2019 and the building is not ready yet. The lobby is not ready and the Fob entrance system neither.
Lennar responded:
Hi Omar, thank you for taking time to share your concerns. We are sorry to hear about the incomplete items with your new building. Please send us a message with additional details at corporatecustomercare@lennar.com, so we can follow-up for you. - Lennar Customer Care
Total Score 2
Quality 5
Trustworthiness 3
Value 3
Responsiveness 3
Overall 1st Time Buyer Experience
- Danaice P.
- Verified HomeBuyer
- April 24, 2020
- Homestead, FL
I am disappointed in Lennar’s overall service. My experience from start to finish was not the best or the smoothest. I think that a company as big as Lennar should provide a better overall home buying experience to their clients.
Lennar responded:
Hi Danaice, thank you for sharing your experience. Please feel free to contact us at corporatecustomercare@lennar.com with details about your experience, so we can follow-up for you. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 4
Need improvement
- Marie Y.
- Verified HomeBuyer
- March 24, 2020
- Homestead, FL
As today , they did not fix the issue that I have with the front of the house. No one is willing to do the job right .It is a messy job
Lennar responded:
I'm sorry to hear you are experiencing a delay in getting your item(s) addressed. Please send us an email with the outstanding work, your contact information and home address to corporatecustomercare@lennar.com so we can review what's going on and address it for you.
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Lennar - Purchase the home and 2 months in things started falling apart.
- Bryam M.
- Verified HomeBuyer
- December 02, 2020
- Miami, FL
Purchase the home and 2 months in things started falling apart. Called to get it fixed and no one had came to fix it.
Lennar responded:
Hi Bryam, thank you for taking time to leave a review and share your experience with us. We would like to apologize for the frustrations you experienced with getting items addressed in your new home. If you would like us to follow-up with the appropriate team, please send us a message at corporatecustomercare@lennar.com, with any additional details you can provide. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 2
Lennar - the quality of the construction materials as well as the finishes
- Jose L.
- Verified HomeBuyer
- March 31, 2020
- Homestead, FL
the quality of the construction materials as well as the finishes are of very poor quality as well as the personnel used in the "guarantee" period does not comply with the orders, nor with the appropriate professionalism.
Lennar responded:
Hi Jose, thank you for providing this feedback about your experience. We are sorry about these issues. Please email us at corporatecustomercare@lennar.com if there are any outstanding issues, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Not very happy.
- Anonymous
- Verified HomeBuyer
- October 01, 2019
- Miami, FL
Very disappointed with workmanship.
Lennar responded:
Hi, we appreciate you taking the time to share your comments. Please email any items to corporatecustomercare@lennar.com and we will follow up for you. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Lennar - My seller was so rude with is, the street is very darker no safe
- yuberky y.
- Verified HomeBuyer
- April 01, 2020
- Miami, FL
My seller was so rude with is, the street is very darker no safe
Lennar responded:
Hi Yuberky, thank you for providing this feedback about your experience. We are sorry to hear about this. Please email us at corporatecustomercare@lennar.com with any additional details so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 1
Lennar - I am disappointed in the quality of the products/appliances used/installed
- Canela H.
- Verified HomeBuyer
- March 31, 2020
- Miami, FL
I am disappointed in the quality of the products/appliances used/installed in my property. The kitchen isn’t up to code, the floor isn’t level and the very low quality grass/sod was infested when installed.
Lennar responded:
Thank you for taking the time to share your concern with us. Please send us an email to corporatecustomercare@lennar.com with your concern as stated above, your contact information and home address. We would like to review this with you further.
Total Score 2
Quality 1
Trustworthiness 3
Value 2
Responsiveness 3
Lennar - I´M NOT HAPPY WITH THE KIND OF PEOPLE OF SALES, WITH THE PEOPLE
- Jose V.
- Verified HomeBuyer
- March 17, 2020
- Miami, FL
I´M NOT HAPPY WITH THE KIND OF PEOPLE OF SALES, WITH THE PEOPLE THAT DELIVERY THE HOME, THE MATERIALS,
Lennar responded:
Thank you for taking the time to share your comments with us. I'd like to hear more about your experience so we can get it reviewed and addressed for you. Please send us an email to corporatecustomercare@lennar.com with your concern, contact information and home address.
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 2
Nothing special
- Anonymous
- Verified HomeBuyer
- June 26, 2019
- Doral, FL
Builders rush instead of ensuring quality products. The level of professionalism is below standard. Communication between all parties in the process is poor. If you have a new build, expect significant delays from the original move in date. I could go on, but basically expect to be disappointed and don’t set your expectations high.
Lennar responded:
We appreciate your feedback about your experience with us, as well as the specific areas of improvement you mentioned. We are sorry for any inconvenience or difficulties during this process. If you have additional feedback or items to be addressed, please email us at corporatecustomercare@lennar.com, so we can review them for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Cheap fixtures and awful finishes
- Anonymous
- Verified HomeBuyer
- June 28, 2022
- Homestead, FL
The house has a lot of details, is like if they are giving you the house for free, we are still waiting for a part of the refrigerator that hasn’t arrived and it’s been 2 month since we moved in. Very cheap built houses but really expensive cost
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 3
I am very disatisfied with my first purchase of a Lennar home
- Roberto R.
- Verified HomeBuyer
- March 26, 2020
- Miami, FL
The quality of the work is not acceptable for a new home. Baseboards are not cut and connected squarely. Door trim was cut too short leaving an ugly space between the bottom of the door trim and the flooring. In one case the entire door was installed too high, so now there is a 2 inch space under the door. Windows are crooked so that our blinds have to be installed crooked in the other direction to compensate. Bathroom tile installed crooked. Bottom master shower tile installed with sharp edges are felt on feet no matter where one stands. The paver walkway to our front door is installed ...
Lennar responded:
Hi Roberto, thank you for your feedback about your new home. We are sorry about all of these items you've described. Please email us at corporatecustomercare@lennar.com with any additional details or items needing attention, so we can research and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 3
Not a good customer service
- Natalino L.
- Verified HomeBuyer
- July 09, 2019
- Doral, FL
Lennar never make the pest control on a new land construction, and now we are requesting them to control the pest presence in our home, only 3 months after they deliveried the home, and they don’t want to validate their warranty because they alleged this is not under warranty covers.
Lennar responded:
Hi Natalino, thank you for sharing your comments with us. We are sorry for the difficulties you described. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow-up. – Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
A rushed job to meet a quota
- Marcos O.
- Verified HomeBuyer
- March 19, 2020
- Doral, FL
The home Lennar delivered to me and my family was full of issues - and still is - and their people seem not to care.
Lennar responded:
I'm sorry to hear you are experiencing some issues with your home. I would like to review this for you in details and have our management team address the situation. Please share your concerns in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - Horrible and terrible experience buying the property.
- Karla R.
- Verified HomeBuyer
- January 12, 2022
- Homestead, FL
Horrible and terrible experience buying the property.
Lennar responded:
Hi Karla, thank you for sharing your experience with us. We are sorry to hear about your disappointment with the buying experience. If there is anything we can do to help going forward, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 4
Trustworthiness 1
Value 4
Responsiveness 1
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