Lennar Reviews in Naples, FL

Our home buying experience with Lennar was FLAWLESS!!!! From the moment we left Del Webb in disappointment, we decided to venture over to Lennar and see what you had available. We were greeted warmly by Jamie Masterheim who took the time to take us around by golf cart and answered all of our questions. After thirty years in commercial real estate, I have never encountered such a knowledgeable and well versed salesperson! We were cash buyers and Jamie took us through the entire process without a hiccup! Mitch at Lennar Title was also wonderful. He took care of us like he was working with a good friend. He was awesome! We heard of a new Lennar project in Tuxedo, NY (near our NY home) and we are considering investing since our experience here was so pleasant and easy!! ... More

I recently purchased an apartment with Lennar and overall, the experience was positive. The process went smoothly, and I appreciate the professionalism of the team during the transaction. However, I do want to mention one concern. I referred a friend, Sherry, who also purchased a property through Lennar. While I was happy to receive the referral commission, unfortunately, it was issued under the wrong company name. Despite a few emails requesting a correction, the matter is still pending. I understand that mistakes happen, but I would appreciate a little more follow-up and support to resolve this properly. I truly hope Lennar continues to take good care of its customers, as the overall experience deserves to be fully positive. ... More

We enjoyed working with Matt, Very professional and responsive and trustworthy.

It has been nothing short of a nightmare! We hired a inspector who found 98 pages of work that was not done properly and reused damaged items such as doors and appliance,Every issue is being addressed slowly and costing us time and taking away the enjoyment of our new home,We have repairs daily!!! This is a brand new home and it should no be like this!!! We live on a construction site that some day we hope to call home.If we knew it was going to be like this we would have moved else where.SO SAD!

Very accommodating and helpful in answering all the questions.

Love my Villa ! Moved in February and it is awesome, People are amazing here a special Adalberto who helped me with my Villa, Thanks!

it was a bit disappointing experience with Lennar. It was frustrating to deal with a sales team that seemed uninterested and not fully transparent about the details, especially when it comes to things like owning a golf cart and the charging issues in the Condos. It’s was also frustrating to be told you’re pre-approved for the loan , only to find out last minute that we weren’t. The property itself and the amenities are up to our expectations. Regarding The lower-end appliances and finishes, Lennar did cut corners in those areas, and a bit disappointing that they don’t match the quality of the rest of the property. To conclude the overall value of the property is enough to outweigh those lower-end details at least for us. ... More

The Hotwire cable is horrible there rates are high the real bad part is no phone service outside the home the danger is no landline in home when cable is down and you have a emergency your in very very very life threatening situation

Great experience would recommend Lennar to anyone!

Your follow up and responsiveness to post buying construction defects is abysmal Stand behind your product!!!

They are outstanding builders, but they need to correct some issues, insulation on the walls

House is great as far as space & layout but the workmanship is awful. Attention to detail is very poor and many things needed fixed and still do! So many things equipped in home with no box, no instructions, and setting up items is virtually impossible with no one willing to help! Why install a ring camera when you don’t have the box, screw tool or instructions? Hurry up & purchase & goodbye is how I felt. Sales people are great but builder, PM’s & work orders are a nightmare. House wasn’t clean upon move in & just overall disappointed in the lack of anyone helping get resolution to problems.

The sales agent who we worked with did a great job getting us through the purchase process, and was at all times available and helpful. The mortgage manager went above and beyond helping us with some unique issues relating to the purchase, and was instrumental in completing the deal. The pre-move supervisor was also very helpful in insuring that everything was clean and complete before move-in. The negatives had to do with the disorganized manner with which info was presented; there were half a dozen entities reaching out to us, and it wasn't always clear what each represented, and how they impacted the process. We were also told that we had to go to Estero to get gate passes and Fobs, although that didn't ultimately prove to be necessary. ... More

I did not think it was possible, but we closed in three weeks. I thought that was awesome.

Unfortunately the quality control of their homes is non-existent. I have found issues with EVERY SINGLE TRADE!! I am an engineer by trade and run a construction company so I do know how good work should look like. Flooring / Tiles: Floor in general is off level. Had to add shims to almost every piece of furniture in the house. Very poor quality installation. Also found a couple of broken tiles as well. Grout stained with compound and tiles stained with lines from the framer, Bathroom tiles were never properly grouted on the top edge on all 3 bathrooms. Tiles poorly grouted and poorly caulked where needed especially in the bathrooms. Framing / Drywall: Multiple walls off square, especially window and sliding door openings. Joint cracking in several locations. Upon installing blinds, you lower the blind and one edge has 1/8" light while the opposite end has close to 1" gap. They implement "skip trowel" finish which looks hideous in my opinion and it is just to hide all imperfections and poor installations so they can pay less for the work performed. Electrical: Very poor rough in, off level boxes and face plates. missing light bulbs, faulty wiring on 2 points, missing screws on faceplates. Very poor design, electrical meter is on the opposite side of the house to where the electrical panel is. Cable / Internet: Very poor design, the utilities junction box on the sidewalk is on the opposite side of there the house junction inlet box is. Therefore, to get the utility connected the cable company has to go across the driveway which means going under all the pavers, or going all the way around the back and to the other side of the house to avoid messing up the pavers. The second option is detrimental to the speed of the internet because we all know the longer the run from the hub to the box the greater the loss in signal strength. Plumbing: Loose fittings / connections creating leaks in cabinets under sinks in multiple locations. Poor rough-in resulting in crooked shower heads. Water heater had to be replaced a week after we moved in because there was a foul smell coming every time you open the hot water faucet. When replaced, they were draining the old one and milky water was coming out of it and smelled horrible. Cabinets: Extremely CHEAP quality, poorly painted and scratched all over the place. Dings and dents all over the place and one in particular severely cracked and they tried hiding it with spackle and paint. No soft close mechanisms which these days and for the price point should be standard. ZERO caulking on joints. some of them were drilled on the wrong location and hole was poorly spackled and painted to hide the mistake. Very cheap quality overall. Multiple areas missing paint, poorly painted and dripped paint. Glazing: No impact window option which in Florida should be standard. Missing screens and scratched glass. The silicone work on the glass around the frame is horrible. As if a toddler would've done it. Very disappointing. Masonry: Fortunately most of it is covered by drywall but what is exposed in the garage is not good. Blocks were not laid out level and multiple voids in mortar joints. They also installed cracked and chipped blocks. Pool: It took almost 10 weeks after walkthrough and 6 weeks after closing to be able to use the pool. First at walkthrough, the pool control panel was dead and some of the jet plastic fittings were missing. By closing time it was still not fixed. Then it turned out the wiring of the panel was faulty so they had to replace it. That took 2 weeks to get done. Once it was working the pool turned green. Apparently Lennar forgot to pay the bill so the pool company stopped performing the service. Once that was resolved the pump was leaking and needed to be replaced. Furthermore, the pool heater is not working properly and las but not least the overflow drain was installed a bit too low so the pool fill level line is low obviously because it can't be higher than the overflow elevation as that drain works by pressure equalizing. Pool fence missing pieces and hardware all rusted out. Pool light housing not flush with pool wall. 1/4" gap on 1 and 1/8" gap on the other. Paint: Very poor paint job overall. you can see brush marks, roller marks, drips... In addition to it, EVERY SINGLE HINGE has paint stains. The garage floor is another failure. It is advertised as "Epoxy Garage Floor" but in reality this is false advertisement because they just pain the slab gray and throw the flakes on it. The 3rd step which is the epoxy resin is skipped and Lennar says they don't include it. Therefore it shouldn't be advertised as epoxy garage floors. And since the painter got there after the plumber, the garage floor under the water heater is not painted either. Sprinkler: Sprinkler system control box has a lock and no keys were provided. Rain sensor post was painted green but paint job is horrible. They overplayed some portions of the actual sensor assembly and missed some spots on the actual post. HVAC: Apparently system was ran while the drywall crew was working because all the vents already full of compound dust so you can dust in the morning and you will have a small film already accumulated by the end of the day on all your furniture and belongings. Lennar's response is they don't clean ducts. So one buys a brand new home to get ducts full of compound dust, which by the way is extremely bad for your health. House delivered with no filter in the system either. Pest Control: House has a bad problem with ants and spiders. Ants are undermining pavers all over the driveway and spiders invading the fascia all around the house. Makes you wonder about that termite spray they should used under the slab. Pavers: Chipped, cracked, off level all over the place. 27 in the back and 36 on the driveway. Roofing: Gutters are full of roof tile debris. This is unbelievable! Carpentry: Door hinges, some are missing screws, and others were installed with an array ... More

I am not happy with the home buying experience we have had with Lennar. There were many issues before closing on the house that needed to be addressed and although some were addressed it wasn’t done properly and at this time we are still having the same problems, our main concern is the Lennar contracts with companies that do not stand behind their work. The prime example is the pool, the pump was leaking prior to closing which was supposed to be fixed and to this day the pump is still leaking, the pool is leaking and we are footing the bill for high water consumption. The Ring doorbell was not installed properly and we get the run around from Lennar service who is asking us to contact the Ring Cie for a replacement when there is no issue with the doorbell but rather with the installation! It is very disappointing to spend over half a million dollars on a home of such poor craftsmanship. The house that was delivered to us is not the level of quality of the model home. ... More

So many disappointing examples of wastefulness. Throw away and redo just to make the cookie cutter process easier for Lennar. Terrible experience.

The buying process went well. Matt was and still is been a great help. He goes above and beyond.

While the community is attractive, the builder takes 1000% of the enjoyment of owning a new home away from the buyer. From omitted items which are in the contract, to shoddy construction, to deceptively low HOA fees, Lennar is the champion of bait and switch.

Only good experience was the sales consultant. After that it was very bad. At Lennar Mortgage I had numerous different contacts throughout the process, they did not know where the other left it off. Same for home delivery, concierge and other unaccounted number of individuals. You try to make it buying a standardized process with specialized people in for everything. But eventually humans buy your product and they want to be cared for by humans. Your process resembles very much to calling big corporations' customer support line and being handed over to multiple departments through a menu system, never talking to the same person again. This is probably the biggest purchase in their lives so they want to be treated well.... Also the customer expected to work width different systems but nobody tells you when, which to use....It was very difficult to set up mailbox, gate access etc.... Now in the home but still cannot get anyone to answer if a 18 wheeler moving trailer can get to my home.... I have a long list of warranty issues: Just to name a few: Leaking Pool, rusting hardware on sliding doors, not balanced AC, front door jams. Overall material quality is kind of minimum (builder grade). Also some practical issues such as no fold down attic access and very small opening... I recommend to name a single point of contact for each clients who would help them through the process. Also adding few thousand $ to make the home nicer. Like Kitchen counter Backsplash, basic lights in rooms, soft close drawers and !!!properly shelved!!! closets. ... More

Hi Lennar! First and foremost we love our home. Jamie was outstanding and went above and beyond for assisting us with the purchase. She is knowledgeable and approachable! My home is beautiful and love it, EXCEPT our primary bedroom AC doesn’t work properly!!! I had this checked and it reads at LEAST 3degrees less than the rest of our home. My husband and I don’t think this is acceptable with a brand new home. My answer from customer service: sorry, I wasn’t the only one with this issue, we can’t do any thing about this. Their suggestion was to close some of the vents in the rest of the home. Possibly a good suggestion, but it could lead to moisture buildup and cause mold. I really think that a quality builder such as Lennar would rectify this situation as to place a longer box to have the flow of AC come into the room, or place more vents so air would flow in to cool the room. Please help Lennar! Thank you! Elaine and Greg ... More

The sales agent, Jamie, was very good. We had a good experience with her. Unfortunately, the construction manager, Chad, was not. He stopped communicating with us after closing. Very little of what we asked to be corrected actually got corrected. When defects were pointed out prior to closing, it was suggested that we submit warranty claims after closing. The construction manager's explanation was that the contractors who do the warranty work were better than the construction contractors Lennar uses to build homes. That is likely true - it would be very difficult for them to be worse! What they viewed as acceptable work was shocking to me. I won't go into detail here, but suffice it to say that in my opinion the overall quality of the construction was poor. Two pieces of advice if you are considering purchasing a Lennar home: (1) Absolutely get a home inspector; (2) Do not agree close until all items you have asked to be addressed have been corrected. ... More

If I had to do it again I don’t know if I would purchase another Lennar home. Several little issues, terrible finishes on the walls lots of drywall mud globbs they were just painted over. Tape on all the roller ball catches never removed. Gutter on lanai still leaks , lanai floods everyone it rains, neighbors house amd lawn are higher then mine so all his water runs to mine . Who did the survey for these houses did they know how to use a transit . None of these houses should be low at all every home should be set at 6” min above finish grade . Also the drip pan on the condensate is not connected to a drain line I was told by code it doesn’t have to, so what do you do with the water buildup in the pan . And who decided to put the driveway pavers under the overhead door seal . Who in there right mind would think the seal is going to work as it can’t settle into the paver joints again letting water into my garage. Also who picked the fixtures as well the towel bar and tissue holder in the baths would it make to much sense to make sure they matched , brushed towel bars and tissue with chrome faucets ? Cheap plastic toilet seats, constantly find little imperfections on trim, drywall and paint . Been in the construction industry for 47 years the last 10 as a QC PROFESSIONAL who if anyone does your QAQC prior to turnover , as well at turnover you provide no literature , list of fixtures, appliances, hardware , doors , windows , paint, interior and exterior, pool equipment, floor tile manufacture and color, ... More

The overall experience was almost perfect. All the different key players were on point making sure we were very satisfied, Only the Lennar Insurance Agency was not so great.

We had a house already with Lennar that was great quality and a great buying experience. We chose to upgrade and it has led to a great deal of disappointment although the house is exactly what we want. The amount of sloppy work that was done is highly disappointing. What was even more disappointing was being charged $16,000 for delaying a closing when the house was done earlier than anticipated and yet almost nothing on our punchlist was completed. We are now we are having to open warranty tickets for punch list items, have our workdays disrupted when all of this could’ve been done off our punchlist prior to closing on the house. The house sat empty for 3 months and punchlist items were barely touched. It seems strange to me that the house was done 2 1/2 months early, we paid an inspector to come walk through with us, we provided a punchlist of items to be fixed and yet we were pushed to close, charged when we didn’t and nothing was done. My workday is now continually disrupted, and I’m having to restart efforts that require my attention at work because of the disruption. ... More