
Lennar Reviews in Naples, FL
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What Naples Homeowners Have to Say About Lennar.
Read all 219 verified reviews from homeowners that built a new home with Lennar in the Naples area. Naples homeowners have rated Lennar an average 3 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Naples Area
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Customer Reviews
Our sales rep, mortgage finance agent and closer were wonderful and responsive to work with.
- Mary R.
- Verified HomeBuyer
- June 24, 2023
- Naples, FL
We were highly impressed with the quality of building materials in our new home and with the beautiful landscape plantings.
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
Homeowner
- John E.
- Verified HomeBuyer
- March 21, 2023
- Ave Maria, FL
Salesman was superior in every aspect. Painting was sloppy and I cleaned it up myself. Overall follow up on punch list items was excellent. Overall very happy to be in our home.
Total Score 4
Quality 3
Trustworthiness 5
Value 5
Responsiveness 5
I think the great design of the homes offered and the ability to move the process forward in a difficult construction market.
- Steven M.
- Verified HomeBuyer
- April 20, 2022
- Ave Maria, FL
I think that Lennar has worked hard to integrate the supply chain of items needed to help with the delivery of items needed to construct the house.
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 5
Good value
- Kenneth W.
- Verified HomeBuyer
- March 31, 2020
- Naples, FL
This is my fourth home that I have had built and it has been by far the best most problem free home of the four. Lennar has the process of building homes down to a science which allows better results.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Good
- Mark A.
- Verified HomeBuyer
- October 16, 2024
- Ave Maria, FL
The buying process went well. Matt was and still is been a great help. He goes above and beyond.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
Mr.
- Stephen H.
- Verified HomeBuyer
- April 24, 2024
- Ave Maria, FL
walk thru too fast. not all of the issues listed during walk through addressed issues sent to lenner have been taken care of. really like our new condo. believe lennar will continue to respond properly to our various issues
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
New Naples Home!
- George A.
- Verified HomeBuyer
- November 02, 2023
- Naples, FL
Great relationship and process with Lennar after my 2nd home purchase with them. The process took time for a new construction but I was very happy and satisfied with the new home investment. Highly recommended!
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Romanc
- Alex R.
- Verified HomeBuyer
- July 11, 2023
- Ave Maria, FL
Over all a good buying experience. This is our 3 condo we’ve purchased, but 1st through Lennar. We’ve heard horror stories from other buyers and that has not been our experience. We’d put a ticket in for a problem and it was addressed quickly with the warranty department and solved with the corresponding trade within a week or two. But apparently this varies from unit to unit,as our neighbor next door and above us, told of multiple problems with their units. We’re beyond grateful ours was a favorable outcome.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Needs more supervision of subcontractors
- Patrick M.
- Verified HomeBuyer
- February 05, 2023
- Ave Maria, FL
House is nice but had a long list of punch list items not completed at time of purchase. Seems like someone should have been supervising subcontractors a little closer. When items were submitted to warranty department, response to coming back has been quick
Total Score 4
Quality 2
Trustworthiness 5
Value 5
Responsiveness 5
Mostly positive with some issues post closing.
- Scott A.
- Verified HomeBuyer
- December 07, 2022
- Ave Maria, FL
Matt was very friendly, helpful and responsive throughout the entire purchase process. He's continued to help us to resolve issues after the closing as there have been several uninstalled and incomplete items to be fixed. The overall experience with our Lennar home is mixed. The basic structure, exterior and pool area is excellent. However, the interior building materials, accessories, and appliances are low quality. Some examples of poor workmanship include: 1) ceilings painted with primer only, 2) miss-wired electrical outlets, 3) bathroom towel bars and paper holders literally ...
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
Lennar - I had a pretty good experience, especially with the Sale associate
- Anonymous
- Verified HomeBuyer
- June 14, 2022
- Ave Maria, FL
I had a pretty good experience, especially with the Sale associate Morgan. She was very experience and friendly. Also at the walk through Nate the construction manager was very informative on every aspect of the house and explaining with detail the function of all that is required.
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
The extensiveness of what Lennar does for the buyer.
- Donald O.
- Verified HomeBuyer
- January 18, 2022
- Ave Maria, FL
I have recommended Lennar to several others
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 3
Lennar - The Hidden fees at the end of purchase.
- Roge P.
- Verified HomeBuyer
- June 29, 2021
- Naples, FL
The Hidden fees at the end of purchase.... you guys really don't pay the closing costs.....I came in move in my Master room, garage door, and my 2 bathroom have problems....seems like no one double or even tripled check. Even when I did the walkthrough, seems everything was fine but when I moved in. The Hoa fees doesn't make sense at all.... said I was supposed to pay a certain amount and then boom I'm paying more than I was supposed too. This whole thing was just crazy at the end of closing.
Total Score 4
Quality 4
Trustworthiness 3
Value 5
Responsiveness 5
New build & purchase with golf included
- Janice T.
- Verified HomeBuyer
- June 25, 2024
- Ave Maria, FL
The builder Lennar was very good about extending my closing date while I negotiated financing. It was frustrating that some of the finishes previously provided in this model such as crown moulding & a couple of other items, are no longer provided so I had to find trades to complete the work at my additional expense. Fast response when I identified items that were deficient such as screws missing on electrical & plumbing plates, & terrible odour coming from hot water taps, & a few screens with rips in them. Overall, my new home is lovely & I am looking forward to moving in this fall when I ...
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Lennar Coach Condos great concept, just missing a little customer attention
- Anonymous
- Verified HomeBuyer
- March 19, 2024
- Ave Maria, FL
I am very happy with my new property acquisition; however, after the walkthrough I experienced some disappointing scenarios in regards to what is shown in the model home, the Coach-Condo features list at the moment of signing a pre-purchase contract vs. what is finally delivered by Lennar. Unfortunately, the more units are constructed, the more noticeable is what Lennar has cut down in so many features. Perhaps, trying to reduce some construction budget is generating a huge unsatisfaction in the purchasing experience, such as quality of materials, eliminated features, and miss delivery of ...
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 5
Suzanne is excellent some of the tradesmen work leaves a little to be desired. Should be down with more care the first time.
- Joseph B.
- Verified HomeBuyer
- April 29, 2022
- Ave Maria, FL
Your project manager never once returned a phone call after he gave me his phone number
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 3
Lennar - Home was being built in our time frame
- Pradeep M.
- Verified HomeBuyer
- June 08, 2021
- Naples, FL
Home was being built in our time frame
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Lennar - Over all I am happy
- Joseph A.
- Verified HomeBuyer
- June 01, 2021
- Naples, FL
Over all I am happy
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Too much time to fix issues.
- Conrado M.
- Verified HomeBuyer
- February 26, 2020
- Naples, FL
Charging too much for any add days.
Lennar responded:
Hi Conrado, thank you for your comments. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Could have a better job all our neighbors had the same problem
- Raymond M.
- Verified HomeBuyer
- March 21, 2023
- Ave Maria, FL
Too many things not done or done shabby plus we were suppose to close in October ,and closed January 31th it cost us $12000 to rent a place to stay.Now who's going to pay us that money
Total Score 4
Quality 3
Trustworthiness 3
Value 4
Responsiveness 5
Lennar - The overall experience was good.
- Maria J.
- Verified HomeBuyer
- July 19, 2022
- Naples, FL
The overall experience was good. The responsiveness from the Lennar team was good. It seemed like the corporate office was looking to close on many homes that they could. A lot of supply chain issues with materials and seemed like they were rushing to complete. The on-site team did their best to address issues that came up. During the walkthrough the house was a mess and still under construction. There are still items that need to be addressed even after the closing. The lennar team is working to resolve the issues. We used Lennar mortgage and they were great especially Lily. She was ...
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Our salesperson Jen was fabulous.
- John W.
- Verified HomeBuyer
- May 19, 2022
- Ave Maria, FL
This is our second Lennar home. We will continue to buy Lennar products if they continue to produce the same product.
Total Score 4
Quality 3
Trustworthiness 5
Value 4
Responsiveness 3
Friendly Home Purchase & Mortgage Loan Process
- Luis P.
- Verified HomeBuyer
- April 19, 2022
- Ave Maria, FL
Since day one sales representative was great and the whole process was fast track. After closing Lennar Customer service was very attentive to complete a few pending item. Lennar Customer service need to do a better coordination with their contractors to complete work orders on time during warranty period.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Good Value, Great Community
- Jeff H.
- Verified HomeBuyer
- January 18, 2022
- Ave Maria, FL
We bought early, great value. We are new to condo living, had some initial issues that should have been resolved BEFORE we closed... took some time, but finally got done. Would appreciate a list of fees and the companies BEFORE we bought and closed... still unaware of who and how much to pay and when. Overall, I would defiantely buy from Lennar again !
Total Score 4
Quality 3
Trustworthiness 4
Value 5
Responsiveness 3
Naples new home
- David P.
- Verified HomeBuyer
- November 28, 2019
- Naples, FL
The sales part of the home buying went well. Excellent support by sales (Paul). The closing and walkthrough didn't go so well. House was not ready at walkthrough. Communication could have been better but go through it. Construction manager was professional and built a friendship.
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 4
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