Lennar Reviews in Naples, FL

Quickly built homes that would have been better if more care was taken with process however, but overall satisfied.

With any new home there comes issues that can't be seen initially. The need to close fast has also created conditions that were annoying and in one case very hard to deal with. While we love living in Ave Maria it was built in part of the Everglades and there are conditions with pests, mice etc. can cause a lot of consternation. Small issues are dealt with and the service reps try hard to make things right. I realize there is not very much you can do except complain but that's all.

The work progressed more slowly than was promised. Our finish date was first set at 9/30/21, and we did not close until 2/28/22. There was a great deal of expense we incurred as a result of those delays (storage fees, rental fees, etc) and Lennar has thus far not addressed compensating us for almost $25,000 in added expenses to us. That was very disappointing.

My Salesman Greg is great very attentive to my questions. Lennar's underwriting team is a nightmare. Waiting till the last minute to check and complete the sign off. Customer Care slow to address some issues, seems like they hope it will go away on it own. Some appliances feel cheaply made. Could have gone with better dishwasher, washing machine and dryer.

Less than pleased with Lennar completing items. Punch list was not completed until 2 months after move in. Carpet in main bedroom was stained and is still not replaced. Garage floor was not cured properly and still sticky. Still waiting word on when they will redo. I put requests in but still have not heard anything.

We closed on our home in November at the National in Ave Maria. Our final walk-through was scheduled with Stephen virtually as we are from out of Country and couldn't be in town on the closing date. We lost connection part way through the call so had decided via a phone conversation that we would do the walk-through in person after the closing when we were going to be in town. Almost 2 months later and still no walk-thru. We left multiple messages for Stephen that were left unanswered. We were told by our sales representative that he was coming by on a specific date and he was a no-show. Disappointing to say the least but we are happy with our new home. ... More

The house overall seems to be well built. However,the response to punch list items is almost non-existent.We have been here seven weeks and still no working dishwasher.Also,some closet doors not installed,missing lights in lanai,stucco damage in summer kitchen,cleaning issues in summer kitchen and another half dozen lesser items on the punch list.

Not happy with things done inside house too much mistake in finish.2month here and need thi gs to be fixed. Still waiting . I love Lenard homes always did.but little thi gs can make things big.thk u.

It is a real shame that inside such a good construction and a really nice community, Lennar does not assist as much as they should with some issues you may have with the house. Eventhough most of the items in the (smart home) that they set up are fairly new, the wifi repeater is a 3rd gen when currently they are out with 8th gen. Does not preform as they advertised. Everything else has been really nice.

The loan team were diligent and always very willing to help us as well as Jen the sales representative Who answered our calls and questions in a timely manner.

excellent support during construction and regular updates once closed no support. Sorry but that's how I feel.

Construction began 9/9/21 moved into incomplete unfinished home 8/15/22 with assurances that quality control issues would be completed in a timely manner. Communication as to expectations has been none to weak today is 9/27/22 still have no bathroom mirrors or glass for an example. Stay calm be patient.

Still waiting for things to be fixed under warranty because Lennar wanted to close and so many issues that needed to be fixed. If things were fixed correctly and in a timely manner, I would have given better marks. My advice for future owners would be to make sure the house is up to your standards. Make sure its clean. Things that need to be fixed, get them fixed before closing because they are slow at responding to your concerns after you close. It wasn’t a terrible experience but once you close, you are an afterthought.

Construction superintendent was absolutely unresponsive. In fact he never showed up for my walk through.He made nine commitments and never met one.I closed on the house on April 27th and did not receive house keys until June 19th. Still don't have closet doors.I intend to caution every new owners of what to expect when they move in.On the other hand the sales personnel were outstanding.They were responsive and really tried to assist in getting things done. I don't know how they can work with the construction superindent.It's a shame because you have a good product and concepts and one individual can leave such a bad impression. ... More

Other then the sales person I used who was terrific, other issues were very difficult to have addressed. Phone calls and emails to customer service go unreturned until you threaten to go to corporate. The house overall is very nice however there were several repairs that had to be made that were mostly cosmetic in nature. I would be hesitant to buy from this builder again. Sorry Lennar but you asked for it!

Closing was in November 2022 after two months and I'm still waiting for kitchen and bathroom cabinets to be fixed, broken bricks in driveway, broken tiles in bathroom, broken walls, broken front door, missing garage remote, house is dirty and with spiders etc etc.. I talked to the construction engineer and he laughed at me

I understood the quality of Lennar construction when I entered into my sales agreement 6 months prior to closing. A new home construction had MANY issues all of which could have been addressed with better project management. When I brought issues to their attention, I was "yessed" and none were fixed prior to closing. Lennar rushed my home into closing as it was the last day in their fiscal quarter. I closed at 9pm that night because they couldn't get a certificate of occupancy and once they got conditional approvals, they closed clients. I HIGHLY recommend NOT rushing the walk through as that's where they get you. Their contracts allow them an unlimited amount of time to address things. If imperfections or in my case a bathroom GUT, wasn't caught on the walk through before closing at 7:30pm it would have fallen under a "warranty" issue. DO NOT DO THAT! 2 months later and my cabinetry issues are still not addressed. Good Luck with things! ... More

We just closed on our condo , we have so many issues from the poor general contractors hired they don’t care and it shows! I worked for a large builder and we would never deliver products like this to our client’s! I would have never purchased a Lennar property knowing this now! So sad we are still waiting on issues to be resolved

Overall, house is solid. However, towards the end of the build, a person could tell it was rushed. Windows not shutting right, pocket doors rubbing against screws, kitchen faucet not retracting, a bent bar connected to garage door to the garage opener, etc. The good news the warranty’s service people are quite prompt and very professional. Truly appreciate their completeness of at least 12 items needing to be corrected.

Overall we are very pleased with our new home. COVID-related issues caused delays and unexpected changes but I don’t fault Lennar for those. The home is well built. External issues should have been avoided. Our home is on a cul de sac and was positioned such that the driveway has to be curved. The issue is complicated because utilities and a street light are located adjacent to the driveway. Lennar is working with the county to improve access, but this should have been addressed long before closing. The same issue affects other nearby homes on our street and the next street with a cul de sac.

The sales, loan and closing experience was excellent. The inspection has well over a dozen issues open some that were just poor attention to detail on installation. An example here would be a dishwasher installed but insides not assembled installer ran a test and melted parts, Window that you could not open, someone installed it and had to close it but did not fix the fact it took 10lbs of pressure to close. As for the closing document this was a 1031 transfer and lennar sent 35k back to the intermediary post closing rather than reducing the loan. Now I get to pay taxes on the funds returned. When the landscaping was installed (trees) they drilled/dug through the sewage pipe and it backed up into the master bath about 3 inches deep. ... More

We had multiples issues that needed to be resolved and still waiting to be... -Missing sliding doors -Walls with holes unpatched -Doorbell not working -Missing cabinet moulding -Still no key for main front door -Missing kicker in the kitchen -Master bathroom with defective faucet They should improve the PDI a little bit. We were expecting a fully finished home!

Overall happy with the home. Unfortunately the closing was delayed a few times, no fault of our own.

Great home for the money!

The closing experience have been complicated. Bernard