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Lennar Reviews in Naples, FL

What Naples Homeowners Have to Say About Lennar.

Read all 204 verified reviews from homeowners that built a new home with Lennar in the Naples area. Naples homeowners have rated Lennar an average 3 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3 out of 5 stars in Naples Area

204 Reviews in Naples Area

Ratings by Category

Overall 3

Quality 2.7

Trustworthiness 2.9

Value 3.4

Responsiveness 2.7

Lennar in Naples Area

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Customer Reviews

A lot of unfinished jobs

  • Elizabeth S.
  • Verified HomeBuyer
  • January 19, 2023
  • Ave Maria, FL

The loan team were diligent and always very willing to help us as well as Jen the sales representative Who answered our calls and questions in a timely manner.

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

excellent support during construction once I closed there is no support or dates when the open issues are going to be resolved I am not sure to whom to talk to which makes me really disappointed.

  • Mihai K.
  • Verified HomeBuyer
  • December 20, 2022
  • Naples, FL

excellent support during construction and regular updates once closed no support. Sorry but that's how I feel.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 1

Villa owner The Ranch At Orange Blossom

  • Anonymous
  • Verified HomeBuyer
  • September 27, 2022
  • Naples, FL

Construction began 9/9/21 moved into incomplete unfinished home 8/15/22 with assurances that quality control issues would be completed in a timely manner. Communication as to expectations has been none to weak today is 9/27/22 still have no bathroom mirrors or glass for an example. Stay calm be patient.

Total Score 4


Quality 2

Trustworthiness 3

Value 5

Responsiveness 1

Still waiting for things to be fixed

  • Anonymous
  • Verified HomeBuyer
  • January 25, 2023
  • Naples, FL

Still waiting for things to be fixed under warranty because Lennar wanted to close and so many issues that needed to be fixed. If things were fixed correctly and in a timely manner, I would have given better marks. My advice for future owners would be to make sure the house is up to your standards. Make sure its clean. Things that need to be fixed, get them fixed before closing because they are slow at responding to your concerns after you close. It wasn’t a terrible experience but once you close, you are an afterthought.

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Lennar - Construction superintendent was absolutely unresponsive.

  • Kenneth R.
  • Verified HomeBuyer
  • June 26, 2022
  • Ave Maria, FL

Construction superintendent was absolutely unresponsive. In fact he never showed up for my walk through.He made nine commitments and never met one.I closed on the house on April 27th and did not receive house keys until June 19th. Still don't have closet doors.I intend to caution every new owners of what to expect when they move in.On the other hand the sales personnel were outstanding.They were responsive and really tried to assist in getting things done. I don't know how they can work with the construction superindent.It's a shame because you have a good product and concepts and one ...

Total Score 4


Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

Lennar - Other then the sales person I used who was terrific, other issues

  • Anonymous
  • Verified HomeBuyer
  • November 30, 2021
  • Naples, FL

Other then the sales person I used who was terrific, other issues were very difficult to have addressed. Phone calls and emails to customer service go unreturned until you threaten to go to corporate. The house overall is very nice however there were several repairs that had to be made that were mostly cosmetic in nature. I would be hesitant to buy from this builder again. Sorry Lennar but you asked for it!

Total Score 4


Quality 2

Trustworthiness 2

Value 4

Responsiveness 1

Bad experience

  • The T.
  • Verified HomeBuyer
  • January 26, 2023
  • Naples, FL

Closing was in November 2022 after two months and I'm still waiting for kitchen and bathroom cabinets to be fixed, broken bricks in driveway, broken tiles in bathroom, broken walls, broken front door, missing garage remote, house is dirty and with spiders etc etc.. I talked to the construction engineer and he laughed at me

Total Score 4


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Nothing

  • Tracy M.
  • Verified HomeBuyer
  • April 19, 2022
  • Ave Maria, FL

I understood the quality of Lennar construction when I entered into my sales agreement 6 months prior to closing. A new home construction had MANY issues all of which could have been addressed with better project management. When I brought issues to their attention, I was "yessed" and none were fixed prior to closing. Lennar rushed my home into closing as it was the last day in their fiscal quarter. I closed at 9pm that night because they couldn't get a certificate of occupancy and once they got conditional approvals, they closed clients. I HIGHLY recommend NOT rushing the walk through ...

Total Score 4


Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Awful experience after close

  • Samantha P.
  • Verified HomeBuyer
  • February 06, 2024
  • Ave Maria, FL

We just closed on our condo , we have so many issues from the poor general contractors hired they don’t care and it shows! I worked for a large builder and we would never deliver products like this to our client’s! I would have never purchased a Lennar property knowing this now! So sad we are still waiting on issues to be resolved

Total Score 4


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Coach Home

  • Christopher K.
  • Verified HomeBuyer
  • August 30, 2022
  • Ave Maria, FL

Overall, house is solid. However, towards the end of the build, a person could tell it was rushed. Windows not shutting right, pocket doors rubbing against screws, kitchen faucet not retracting, a bent bar connected to garage door to the garage opener, etc. The good news the warranty’s service people are quite prompt and very professional. Truly appreciate their completeness of at least 12 items needing to be corrected.

Total Score 3


Quality 3

Trustworthiness 5

Value 5

Responsiveness 5

Positive experience with some significant issues

  • Joel R.
  • Verified HomeBuyer
  • June 23, 2022
  • Naples, FL

Overall we are very pleased with our new home. COVID-related issues caused delays and unexpected changes but I don’t fault Lennar for those. The home is well built. External issues should have been avoided. Our home is on a cul de sac and was positioned such that the driveway has to be curved. The issue is complicated because utilities and a street light are located adjacent to the driveway. Lennar is working with the county to improve access, but this should have been addressed long before closing. The same issue affects other nearby homes on our street and the next street with a cul de sac.

Total Score 3


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

Closing review

  • Dale S.
  • Verified HomeBuyer
  • April 03, 2023
  • Naples, FL

The sales, loan and closing experience was excellent. The inspection has well over a dozen issues open some that were just poor attention to detail on installation. An example here would be a dishwasher installed but insides not assembled installer ran a test and melted parts, Window that you could not open, someone installed it and had to close it but did not fix the fact it took 10lbs of pressure to close. As for the closing document this was a 1031 transfer and lennar sent 35k back to the intermediary post closing rather than reducing the loan. Now I get to pay taxes on the funds returned. ...

Total Score 3


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

Unfinished home.

  • Samuel P.
  • Verified HomeBuyer
  • September 06, 2022
  • Ave Maria, FL

We had multiples issues that needed to be resolved and still waiting to be... -Missing sliding doors -Walls with holes unpatched -Doorbell not working -Missing cabinet moulding -Still no key for main front door -Missing kicker in the kitchen -Master bathroom with defective faucet They should improve the PDI a little bit. We were expecting a fully finished home!

Total Score 3


Quality 3

Trustworthiness 4

Value 5

Responsiveness 4

Lennar - Overall happy with the home.

  • Maurizio C.
  • Verified HomeBuyer
  • June 14, 2022
  • Naples, FL

Overall happy with the home. Unfortunately the closing was delayed a few times, no fault of our own.

Total Score 3


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Lennar - Great home for the money!

  • Luis F.
  • Verified HomeBuyer
  • June 15, 2021
  • Naples, FL

Great home for the money!

Total Score 3


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

quality finishing is poor. Bernard

  • Bernard D.
  • Verified HomeBuyer
  • October 18, 2023
  • Ave Maria, FL

The closing experience have been complicated. Bernard

Total Score 3


Quality 2

Trustworthiness 5

Value 5

Responsiveness 3

Lennar - Communication between the different departments during the home

  • Andres B.
  • Verified HomeBuyer
  • January 31, 2022
  • Naples, FL

Communication between the different departments during the home buying process is an area of growth. The overall craftmanship quality varies as there are so many different people and companies working together with poor coordination between them. I believe this interferes with getting a higher quality and thoroughly completed end product. With this said, I do have to say that I have moved in and do really enjoy the home. Although there are areas of opportunity I do not regret purchasing from Lennar. The home is beautiful and the Lennar team has been really responsive in addressing the ...

Total Score 3


Quality 3

Trustworthiness 3

Value 5

Responsiveness 4

Cookie counter design-unimaginative

  • Gerard S.
  • Verified HomeBuyer
  • July 09, 2019
  • Naples, FL

Do a thorough “final review” of total property ( including the grounds ); do not rush!

Lennar responded:
Hi Gerard, thank you for sharing this feedback. Please let us know if there are outstanding items needing to be addressed by sending an email to us at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

I was disappointed my home had no glass front door no light fixtures in master bathroom. It seems Lennar keeps cutting corners.

  • Arthur A.
  • Verified HomeBuyer
  • February 08, 2024
  • Ave Maria, FL

I was disappointed no glass doors in the front no bathroom light fixtures all the other Coach Homes have all the extras.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

Overall home buyer experience was lacking...

  • Donna M.
  • Verified HomeBuyer
  • April 25, 2023
  • Naples, FL

My new home consultant and construction manager (Patricia and Doug) were extremely helpful during the whole process. They both were exceptional in their service and for that I am very grateful and pleased. However, Lennar's workmanship is lacking and their lack of flexibility in customizing certain items in the home is frustrating and disappointing. Also, some of the materials used in the home are of poor quality. On a brighter note, their Customer Care Service Team is extremely responsive and helpful!

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

Customer Service Issues

  • Anonymous
  • Verified HomeBuyer
  • January 24, 2023
  • Ave Maria, FL

Employees did the best they could under completion pressure at year end. Magnified by hurricane and materials shortages. Recommend a customer service department independent of other departments for quality control of closing issues. I do not see any evidence of a local customer service department. Again, it's not the employees, its the large number of closings without a customer service department to handle preparation for a successful walkthrough at closing. Cost is minimal for change as other departments could focus on their priorities. Amazing how much goes into making such an great ...

Total Score 3


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

Kitchen cabinets had mold

  • Benjamin P.
  • Verified HomeBuyer
  • March 24, 2020
  • Naples, FL

My wife and I were happy with our Lennar buying experience until we found mold behind our kitchen cabinets. We only discovered this because we decided to upgrade the kitchen on our own after purchase. Lennar was good about fixing the problem after the fact and checking the vanities for mold, but the moldy kitchen cabinets were never replaced even though they promised to do so. Even though we remodeled the kitchen, we had plans for the original cabinets elsewhere in the house. We paid for them, so we should have been reimbursed. It has been over five months and we still have yet to see ...

Total Score 3


Quality 4

Trustworthiness 3

Value 4

Responsiveness 3

Good experience with agent, not so good with the conditions of the condo.

  • EL -.
  • Verified HomeBuyer
  • April 23, 2024
  • Ave Maria, FL

We had a mixed experience with our apartment purchase. On one hand, Bryan (our agent) professionalism and communication skills were commendable throughout the buying process. On the other hand, the condition of the apartment was unsatisfactory, with unaddressed issues from the walkthrough, such as an unconnected dryer exhaust duct, an unsecured washing machine drain hose, a subpar paint job, and a missing kitchen cabinet shelf.

Total Score 3


Quality 2

Trustworthiness 4

Value 5

Responsiveness 2

I closed on 5/23/2023 and there are several items left to finish/repair as of today 07/11/2023

  • John B.
  • Verified HomeBuyer
  • July 11, 2023
  • Ave Maria, FL

Salesperson was helpful. I am still waiting on the completion of my condo for repairs etc. I closed on 5/23/2023 & as of 07/11/2023 everything is not done

Total Score 3


Quality 3

Trustworthiness 3

Value 5

Responsiveness 2

Quality issues upon moving in

  • Anonymous
  • Verified HomeBuyer
  • January 13, 2022
  • Naples, FL

The purchasing process was great. However once moved in, within days there were issues with appliances leaking, ants in the home, and difficulty getting issues resolved in a timely fashion.

Total Score 3


Quality 3

Trustworthiness 4

Value 4

Responsiveness 2