Lennar Reviews in Naples, FL

Overall we are very pleased with our new home. COVID-related issues caused delays and unexpected changes but I don’t fault Lennar for those. The home is well built. External issues should have been avoided. Our home is on a cul de sac and was positioned such that the driveway has to be curved. The issue is complicated because utilities and a street light are located adjacent to the driveway. Lennar is working with the county to improve access, but this should have been addressed long before closing. The same issue affects other nearby homes on our street and the next street with a cul de sac.

Overall happy with the home. Unfortunately the closing was delayed a few times, no fault of our own.

Great home for the money!

I have some complaints for the poor job and I don’t see any auction yet

The place was painted with half dried up paint Walls look terrible. Make me send poor quality workmanship to warranty when it should be sent to contractors. They rush the sale should have done a proper inspection before closing

We had a mixed experience with our apartment purchase. On one hand, Bryan (our agent) professionalism and communication skills were commendable throughout the buying process. On the other hand, the condition of the apartment was unsatisfactory, with unaddressed issues from the walkthrough, such as an unconnected dryer exhaust duct, an unsecured washing machine drain hose, a subpar paint job, and a missing kitchen cabinet shelf.

Lennar has very unhappy buyers.The problems can be solved easily as most people here have the same problem with the same people. I have been a project manager for the last 30 years and none of the staff I have met would work for me.There is one exception,Mike Bell.Mike is professional and gets things done.He follows up after job is scheduled.You need to hire more like him

I was disappointed no glass doors in the front no bathroom light fixtures all the other Coach Homes have all the extras.

The closing experience have been complicated. Bernard

Salesperson was helpful. I am still waiting on the completion of my condo for repairs etc. I closed on 5/23/2023 & as of 07/11/2023 everything is not done

My new home consultant and construction manager (Patricia and Doug) were extremely helpful during the whole process. They both were exceptional in their service and for that I am very grateful and pleased. However, Lennar's workmanship is lacking and their lack of flexibility in customizing certain items in the home is frustrating and disappointing. Also, some of the materials used in the home are of poor quality. On a brighter note, their Customer Care Service Team is extremely responsive and helpful!

Employees did the best they could under completion pressure at year end. Magnified by hurricane and materials shortages. Recommend a customer service department independent of other departments for quality control of closing issues. I do not see any evidence of a local customer service department. Again, it's not the employees, its the large number of closings without a customer service department to handle preparation for a successful walkthrough at closing. Cost is minimal for change as other departments could focus on their priorities. Amazing how much goes into making such an great community just to allow low final customer service impressions at the end. ... More

Communication between the different departments during the home buying process is an area of growth. The overall craftmanship quality varies as there are so many different people and companies working together with poor coordination between them. I believe this interferes with getting a higher quality and thoroughly completed end product. With this said, I do have to say that I have moved in and do really enjoy the home. Although there are areas of opportunity I do not regret purchasing from Lennar. The home is beautiful and the Lennar team has been really responsive in addressing the items that I have brought to their attention. ... More

The purchasing process was great. However once moved in, within days there were issues with appliances leaking, ants in the home, and difficulty getting issues resolved in a timely fashion.

Contractors work quickly and not very well. Lennar should build their own homes. There were so many work orders. This was frustrating. I didn't expect to become a construction manager after buying a home. We should get a discount. It's unfair to put that on the home buyer with all the stress of moving.

it was a bit disappointing experience with Lennar. It was frustrating to deal with a sales team that seemed uninterested and not fully transparent about the details, especially when it comes to things like owning a golf cart and the charging issues in the Condos. It’s was also frustrating to be told you’re pre-approved for the loan , only to find out last minute that we weren’t. The property itself and the amenities are up to our expectations. Regarding The lower-end appliances and finishes, Lennar did cut corners in those areas, and a bit disappointing that they don’t match the quality of the rest of the property. To conclude the overall value of the property is enough to outweigh those lower-end details at least for us. ... More

Your follow up and responsiveness to post buying construction defects is abysmal Stand behind your product!!!

We had a house already with Lennar that was great quality and a great buying experience. We chose to upgrade and it has led to a great deal of disappointment although the house is exactly what we want. The amount of sloppy work that was done is highly disappointing. What was even more disappointing was being charged $16,000 for delaying a closing when the house was done earlier than anticipated and yet almost nothing on our punchlist was completed. We are now we are having to open warranty tickets for punch list items, have our workdays disrupted when all of this could’ve been done off our punchlist prior to closing on the house. The house sat empty for 3 months and punchlist items were barely touched. It seems strange to me that the house was done 2 1/2 months early, we paid an inspector to come walk through with us, we provided a punchlist of items to be fixed and yet we were pushed to close, charged when we didn’t and nothing was done. My workday is now continually disrupted, and I’m having to restart efforts that require my attention at work because of the disruption. ... More

The AC contractor does not even check if the system is working correctly or not. He installed it and left the AC to run continuously and not responding to the temperature we set it for. The FPL invoice ran into hundreds even with no people inside the home for over 45 days. Next is the water heater was not even running the hot water and the construction manager does even look into these either during walking or closing. Next is the cabinets not even provided and once again the construction manager promises that they would be completed by closing but 5 days after they were not completed. Next is the audit of the loan that is being done by Lennar which is their internal Process, the lennar agent keeps asking for various documents even after closing. They don’t spend time searching for the records which I submitted before closing. The whole process of buying a home with lennar is not a pleasant thing. To add up finally the Construction manager and St loan processor were not up to the mark in performing the duties and the Quality control by whoever at Lennar needs to check for appliances to work the right way when installed, these are big ticket items to repair when they go wrong. ... More

Hard time getting issues fixed after walk through. Still have items that need to be addressed

We did the walkthrough with the house dirty.(fatal) Paint work terrible, wood trim prep work poor quality. Warranty team is excellent.

Pete and Rob were great. Jordan in sales was fantastic Home was not really ready

Make sure everything is done before to close. Very poor walking through process. Builder pushing you to complete the closing process without finishing the home ready for delivery.

Lennar needs to improve the supervision on the third party company’s use to build their houses, since the standards are low to my point of view. They need a better QA team.

Three months after closing, we have more open issues on our closing list, than Lennar has addressed. Most of the issue were opened a month prior to closing. Should never close until the open issues list is full addressed