Lennar Reviews in Naples, FL

Other then the sales person I used who was terrific, other issues were very difficult to have addressed. Phone calls and emails to customer service go unreturned until you threaten to go to corporate. The house overall is very nice however there were several repairs that had to be made that were mostly cosmetic in nature. I would be hesitant to buy from this builder again. Sorry Lennar but you asked for it!

Closing was in November 2022 after two months and I'm still waiting for kitchen and bathroom cabinets to be fixed, broken bricks in driveway, broken tiles in bathroom, broken walls, broken front door, missing garage remote, house is dirty and with spiders etc etc.. I talked to the construction engineer and he laughed at me

I understood the quality of Lennar construction when I entered into my sales agreement 6 months prior to closing. A new home construction had MANY issues all of which could have been addressed with better project management. When I brought issues to their attention, I was "yessed" and none were fixed prior to closing. Lennar rushed my home into closing as it was the last day in their fiscal quarter. I closed at 9pm that night because they couldn't get a certificate of occupancy and once they got conditional approvals, they closed clients. I HIGHLY recommend NOT rushing the walk through as that's where they get you. Their contracts allow them an unlimited amount of time to address things. If imperfections or in my case a bathroom GUT, wasn't caught on the walk through before closing at 7:30pm it would have fallen under a "warranty" issue. DO NOT DO THAT! 2 months later and my cabinetry issues are still not addressed. Good Luck with things! ... More

We just closed on our condo , we have so many issues from the poor general contractors hired they don’t care and it shows! I worked for a large builder and we would never deliver products like this to our client’s! I would have never purchased a Lennar property knowing this now! So sad we are still waiting on issues to be resolved

Overall, house is solid. However, towards the end of the build, a person could tell it was rushed. Windows not shutting right, pocket doors rubbing against screws, kitchen faucet not retracting, a bent bar connected to garage door to the garage opener, etc. The good news the warranty’s service people are quite prompt and very professional. Truly appreciate their completeness of at least 12 items needing to be corrected.

Overall we are very pleased with our new home. COVID-related issues caused delays and unexpected changes but I don’t fault Lennar for those. The home is well built. External issues should have been avoided. Our home is on a cul de sac and was positioned such that the driveway has to be curved. The issue is complicated because utilities and a street light are located adjacent to the driveway. Lennar is working with the county to improve access, but this should have been addressed long before closing. The same issue affects other nearby homes on our street and the next street with a cul de sac.

The sales, loan and closing experience was excellent. The inspection has well over a dozen issues open some that were just poor attention to detail on installation. An example here would be a dishwasher installed but insides not assembled installer ran a test and melted parts, Window that you could not open, someone installed it and had to close it but did not fix the fact it took 10lbs of pressure to close. As for the closing document this was a 1031 transfer and lennar sent 35k back to the intermediary post closing rather than reducing the loan. Now I get to pay taxes on the funds returned. When the landscaping was installed (trees) they drilled/dug through the sewage pipe and it backed up into the master bath about 3 inches deep. ... More

We had multiples issues that needed to be resolved and still waiting to be... -Missing sliding doors -Walls with holes unpatched -Doorbell not working -Missing cabinet moulding -Still no key for main front door -Missing kicker in the kitchen -Master bathroom with defective faucet They should improve the PDI a little bit. We were expecting a fully finished home!

Overall happy with the home. Unfortunately the closing was delayed a few times, no fault of our own.

Great home for the money!

The closing experience have been complicated. Bernard

Communication between the different departments during the home buying process is an area of growth. The overall craftmanship quality varies as there are so many different people and companies working together with poor coordination between them. I believe this interferes with getting a higher quality and thoroughly completed end product. With this said, I do have to say that I have moved in and do really enjoy the home. Although there are areas of opportunity I do not regret purchasing from Lennar. The home is beautiful and the Lennar team has been really responsive in addressing the items that I have brought to their attention. ... More

Do a thorough “final review” of total property ( including the grounds ); do not rush!

I was disappointed no glass doors in the front no bathroom light fixtures all the other Coach Homes have all the extras.

My new home consultant and construction manager (Patricia and Doug) were extremely helpful during the whole process. They both were exceptional in their service and for that I am very grateful and pleased. However, Lennar's workmanship is lacking and their lack of flexibility in customizing certain items in the home is frustrating and disappointing. Also, some of the materials used in the home are of poor quality. On a brighter note, their Customer Care Service Team is extremely responsive and helpful!

Employees did the best they could under completion pressure at year end. Magnified by hurricane and materials shortages. Recommend a customer service department independent of other departments for quality control of closing issues. I do not see any evidence of a local customer service department. Again, it's not the employees, its the large number of closings without a customer service department to handle preparation for a successful walkthrough at closing. Cost is minimal for change as other departments could focus on their priorities. Amazing how much goes into making such an great community just to allow low final customer service impressions at the end. ... More

My wife and I were happy with our Lennar buying experience until we found mold behind our kitchen cabinets. We only discovered this because we decided to upgrade the kitchen on our own after purchase. Lennar was good about fixing the problem after the fact and checking the vanities for mold, but the moldy kitchen cabinets were never replaced even though they promised to do so. Even though we remodeled the kitchen, we had plans for the original cabinets elsewhere in the house. We paid for them, so we should have been reimbursed. It has been over five months and we still have yet to see new cabinets or even hear from Lennar management about the problem. The whole thing really has put a bad light on our opinion of Lennar which is disappointing, since originally we were happy. ... More

I have some complaints for the poor job and I don’t see any auction yet

We had a mixed experience with our apartment purchase. On one hand, Bryan (our agent) professionalism and communication skills were commendable throughout the buying process. On the other hand, the condition of the apartment was unsatisfactory, with unaddressed issues from the walkthrough, such as an unconnected dryer exhaust duct, an unsecured washing machine drain hose, a subpar paint job, and a missing kitchen cabinet shelf.

Salesperson was helpful. I am still waiting on the completion of my condo for repairs etc. I closed on 5/23/2023 & as of 07/11/2023 everything is not done

The purchasing process was great. However once moved in, within days there were issues with appliances leaking, ants in the home, and difficulty getting issues resolved in a timely fashion.

The place was painted with half dried up paint Walls look terrible. Make me send poor quality workmanship to warranty when it should be sent to contractors. They rush the sale should have done a proper inspection before closing

Lennar has very unhappy buyers.The problems can be solved easily as most people here have the same problem with the same people. I have been a project manager for the last 30 years and none of the staff I have met would work for me.There is one exception,Mike Bell.Mike is professional and gets things done.He follows up after job is scheduled.You need to hire more like him

The Model homes show beautifully, however the quality of workmanship is lacking in the non model home. I know these are not custom homes, but materials and supervision need much improvement. They give you one year warranty. They string out getting the work done. Seems like you have workers back and forth for 6 months to most of the year. At some point you just want them out of your house. The open floor plan carries voices and noise throughout the home, especially noticeable in the bedrooms. Lack of hall space to buffer the sounds. But it does show well.

Hard time getting issues fixed after walk through. Still have items that need to be addressed