Lennar Reviews in Naples, FL

Do not close until everything is what a new home should be. We have had a bad experience.

All the warranty problems are difficult to address and fix Bad comunication

Salesman was superior in every aspect. Painting was sloppy and I cleaned it up myself. Overall follow up on punch list items was excellent. Overall very happy to be in our home.

Too many things not done or done shabby plus we were suppose to close in October ,and closed January 31th it cost us $12000 to rent a place to stay.Now who's going to pay us that money

We purchased in late April with being told a September finish//close. We sold our house and figured we would stay in an AirBnb from August until the September close. After relocating, the closing moved then to October, November, December, and then an actual close at the end of January. The contracts are written air tight to not cover any expenses from a “good faith estimate” of closing even when they have actual close dates given to you. We had to pay short term rental costs with some being in season here, with no reimbursement. We also had to actually find the short term rentals by ourselves. No help from Lennar at all. Excuse after excuse as to why there were delays. All we wanted was honesty with a close date and we would have gotten a true rental for 6 months instead of bleeding money for short term rentals .There is no way they should’ve said a September close if they knew what they were doing and then just keep moving it 1 month at a time 4 times. Just tell us the truth and not give false hope over and over. Everything inside is low grade material and the finish workmanship is low grade as well. If it wasn’t the community we wanted and the people in the community not so awesome, we would sell. Also, make sure you get in writing what is included in trim work. Several neighbors were told crown molding was included verbally by the salesperson and it was not. Buyer beware with Lennar. ... More

I closed on a townhouse on Dec. 30 and there were many problems (interior bifold doors missing, missing bath vanity, missing trim pieces, ants and spiders everywhere, etc) Plus, the overall job was extremely sloppy and unacceptable. I have spent the last two months trying to get the multitude of issues corrected so I can rent out the house. To date I have lost 2 months of rent. I had a guy come over to fix the weather strip on my front door and the door fell off because the two screws he used in each hinge (instead of 5 screws) were only half an inch long. I had a guy come over to fix a large gap in the front porch paver stones - he did a horrendous job and there is still a gap. I had a guy come over to look at the main floor bathroom pedestal sink which has a brown streak that is under the ceramic coat and he agreed that it its under the glaze and can't be removed....yesterday I got a call from another guy who said the first guy is new so he wants to try to get the brown streak out. Unbelievable.....How many guys need to look at it before they realize it's not removable - its part of the sink. The toilet installers used grout around the base of the toilets instead of caulking them, there's paint dripped all over the carpet because the painters don't use drop cloths, paint on the light fixtures in the bathrooms, paint on the switch plates, etc, etc. We've bought and sold many houses and have never seen such shoddy work. Im really disappointed that Lennar is continuing to put up townhouses all around my unit at a rapid rate yet can't find people to take care of their customers who have already paid for their home. P.S. There are bifold doors in boxes at my house for several weeks now and no one has come to paint them so they can be installed. ... More

Lazy and did the bare minimum when it came to supervision of subcontractors. It definitely shows in the final product. Quality and schedule both suffered. The quality is a C- at best and the schedule was non existent. Lennars best quality is the community that’s all, as far as a builder the peopl from start to finish do no justice for the brand. I would not recommend

First I will start by saying that after talking to other buyers in the neighborhood, we are not the only one that feels this way. Multiple delays on our closing date with promises that were never delivered. We dealt with an absolutely rude construction manager that had do desire to listen or get anything accomplished, but was argumentative. We appeared to be more of a hassle to her. Once we finally moved in there was a long list of things that were not acceptable and poor craftmanship. Lennar is about quantity not quality, this is why they can claim to be #1. For a home that was almost 3/4 of a million dollars you would think that you would be able to move right in comfortably without fixing mistakes, cleaning up messes, installing lighting, etc... Lennar is no longer a builder that I would recommend to family and friends. ... More

House is nice but had a long list of punch list items not completed at time of purchase. Seems like someone should have been supervising subcontractors a little closer. When items were submitted to warranty department, response to coming back has been quick

Closing was in November 2022 after two months and I'm still waiting for kitchen and bathroom cabinets to be fixed, broken bricks in driveway, broken tiles in bathroom, broken walls, broken front door, missing garage remote, house is dirty and with spiders etc etc.. I talked to the construction engineer and he laughed at me

Still waiting for things to be fixed under warranty because Lennar wanted to close and so many issues that needed to be fixed. If things were fixed correctly and in a timely manner, I would have given better marks. My advice for future owners would be to make sure the house is up to your standards. Make sure its clean. Things that need to be fixed, get them fixed before closing because they are slow at responding to your concerns after you close. It wasn’t a terrible experience but once you close, you are an afterthought.

Employees did the best they could under completion pressure at year end. Magnified by hurricane and materials shortages. Recommend a customer service department independent of other departments for quality control of closing issues. I do not see any evidence of a local customer service department. Again, it's not the employees, its the large number of closings without a customer service department to handle preparation for a successful walkthrough at closing. Cost is minimal for change as other departments could focus on their priorities. Amazing how much goes into making such an great community just to allow low final customer service impressions at the end. ... More

The loan team were diligent and always very willing to help us as well as Jen the sales representative Who answered our calls and questions in a timely manner.

Simply stated, our experience has been dreadful.

The closing of the home was poorly done

We have been given 6 different closing periods. We finally closed after being offered an incentive because you needed to close out their year end books. We still only have a TCO but no CO due to a list of 20 items that need to be fixed: we have no shower in the master, electrical switches that don’t operate anything, half the doors are missing, moldings are missing, it had to be replastered and needs painting, cabinets need to be fixed, tiles are chipped, front door needs to be sealed, plus other issues. According to the amended contract the unit was supposed to be completed January 1/23 we are now bringing it to arbitration. When we voice issues and concerns to sales or construction team managers we are ignored or told what we want to hear but with no positive results. We had planned on renting our home out for the season but have lost that opportunity due to the home being in finished. All of our neighbors are frustrated as well and I will not be recommending this builder to anyone in the future. ... More

I've purchased Lennar before and had no issues, however, in purchasing this Lennar condo things were rushed...the walls were sloppy, no door handles, drawers didn't shut, broken fixtures, etc....whoever did the walk through since we're out of town should've been fired!! Just getting things fixed now.... taking forever....

Very shoddy workmanship. Many problems. No response

Initial Real estate person, Suzy, was incredible! Knowledgeable and helpful in every way -- very patient and personable. Second/third real estate person, Patti, was just as kind and helpful -- always pleasant and great at solving monumental "problems". Ozzie is simply the best! Can't give him enough Kudos -- always helpful and willing. Whole buying experience was "a piece of cake"!

Our sales person Jordan was great at getting us to contract and rude, pushy, and disrespectful as we got closer to closing. Our construction manager was friendly and responsive before closing and then dismissive and ignored us even in person after closing. Promises were made all around that have yet to be fulfilled. Very disappointing. After talking with neighbors, it is apparent the company's goal is to close on incomplete homes and move on to sell more rather than selling complete product. Customer service and client satisfaction are evidently not priorities.

We have had several issues like no mirrors or shower enclosures installed until nearly 2 months after settlement, finally got them last week day before Christmas. Still have electrical issues with outside outlets as they click 24/7 unusable, and light switches within the home that are incorrectly wired. Since settlement, I have found out via outside Sales guys that Lennar, installs proprietary features like extermination inside wall device, and a smart home water device that allows monitoring via a smart app. Was never told about either of these options, had to find out from neighbors or sales folks trying to sell me additional services. My largest issue, we paid a higher price for this lot, as it was to be on water. The land has yet to be cleared, and on top of it we have an alligator nest directly behind our lot that now puts our pets at risk. We want this lot cleared as we were told by Lennar prior to document signing this was a water front lot on EVERY Lennar document. ... More

We closed on our home in November at the National in Ave Maria. Our final walk-through was scheduled with Stephen virtually as we are from out of Country and couldn't be in town on the closing date. We lost connection part way through the call so had decided via a phone conversation that we would do the walk-through in person after the closing when we were going to be in town. Almost 2 months later and still no walk-thru. We left multiple messages for Stephen that were left unanswered. We were told by our sales representative that he was coming by on a specific date and he was a no-show. Disappointing to say the least but we are happy with our new home. ... More

excellent support during construction and regular updates once closed no support. Sorry but that's how I feel.

Matt was very friendly, helpful and responsive throughout the entire purchase process. He's continued to help us to resolve issues after the closing as there have been several uninstalled and incomplete items to be fixed. The overall experience with our Lennar home is mixed. The basic structure, exterior and pool area is excellent. However, the interior building materials, accessories, and appliances are low quality. Some examples of poor workmanship include: 1) ceilings painted with primer only, 2) miss-wired electrical outlets, 3) bathroom towel bars and paper holders literally hanging off the wall and holes in the wallboard from botched installation, 4) Missing doors, 5) missing mirrors, 6) missing base board trim, 7) missing cabinet toe kicks, 8) oven installed with large gap between it and the cabinet--pushed into the cabinet and crooked. We were told all the above items would be resolved prior to close; that did not happen. All items have fallen into the warranty process which can take months to resolve. In fairness, some items have been repaired, but many have not including the oven, missing door and toe kicks which are scheduled to be installed in Feb, 2023. Not acceptable. ... More

Closing delayed three times because house was not ready for occupancy. Punch list items promised were not completed. Still do not have water hook up to refrigerator two months after closing. Poor workmanship and no follow through on quality of work by construction superintendent. Disconnect in communication between sales team and construction team. Given our experience, would not buy another Lennar home.