Lennar Reviews in Naples, FL

Only good experience was the sales consultant. After that it was very bad. At Lennar Mortgage I had numerous different contacts throughout the process, they did not know where the other left it off. Same for home delivery, concierge and other unaccounted number of individuals. You try to make it buying a standardized process with specialized people in for everything. But eventually humans buy your product and they want to be cared for by humans. Your process resembles very much to calling big corporations' customer support line and being handed over to multiple departments through a menu system, never talking to the same person again. This is probably the biggest purchase in their lives so they want to be treated well.... Also the customer expected to work width different systems but nobody tells you when, which to use....It was very difficult to set up mailbox, gate access etc.... Now in the home but still cannot get anyone to answer if a 18 wheeler moving trailer can get to my home.... I have a long list of warranty issues: Just to name a few: Leaking Pool, rusting hardware on sliding doors, not balanced AC, front door jams. Overall material quality is kind of minimum (builder grade). Also some practical issues such as no fold down attic access and very small opening... I recommend to name a single point of contact for each clients who would help them through the process. Also adding few thousand $ to make the home nicer. Like Kitchen counter Backsplash, basic lights in rooms, soft close drawers and !!!properly shelved!!! closets. ... More

My first purchase of a new Lennar home was excellent and I was excited for my second purchase of a Lennar home. This second experience with a new Lennar home has been nothing short of a nightmare.

The price you pay for the product that you’re buying is adequate. But if you’re looking for just adequate no perfection or even close to a building standard, you’re wasting your money. No communication skills during the build process. Attempting to get the punchlist fixed is a nightmare. Due to the fact, you have to go through a warranty service as they put it to get things done. I cannot in good faith recommend Lennar to anyone that’s purchasing a property.

from a purchase point of view, our experance with Ricky in sales was amazing, very detailed and accomedating, however, dealing with corprate closing / title team is less then desirable and needs major attension in future with new home owners

I really had higher expectations from Lennar but I feel it fell short on several fronts...not going to recommend to any one. ..I would probably advice to stay away from Lennar given the price of the house and poor material and workmanship...sad !!

I already reported all the problems we had and it’s seems nobody care. Terrible post sale service

All the warranty problems are difficult to address and fix Bad comunication

Build quality and attention to detail was lacking. Be certain to make sure your house is completely finished before closing as they will attempt to rush it off the books. Once closed everything has to go through warranty. Interior painting option of very low quality. Save yourself money and have someone do it right the first time. They give you a credit to buy a gallon of paint but this will not match properly. I could go on but I’m sure other comments will address other issues.

Unfortunately the quality control of their homes is non-existent. I have found issues with EVERY SINGLE TRADE!! I am an engineer by trade and run a construction company so I do know how good work should look like. Flooring / Tiles: Floor in general is off level. Had to add shims to almost every piece of furniture in the house. Very poor quality installation. Also found a couple of broken tiles as well. Grout stained with compound and tiles stained with lines from the framer, Bathroom tiles were never properly grouted on the top edge on all 3 bathrooms. Tiles poorly grouted and poorly caulked where needed especially in the bathrooms. Framing / Drywall: Multiple walls off square, especially window and sliding door openings. Joint cracking in several locations. Upon installing blinds, you lower the blind and one edge has 1/8" light while the opposite end has close to 1" gap. They implement "skip trowel" finish which looks hideous in my opinion and it is just to hide all imperfections and poor installations so they can pay less for the work performed. Electrical: Very poor rough in, off level boxes and face plates. missing light bulbs, faulty wiring on 2 points, missing screws on faceplates. Very poor design, electrical meter is on the opposite side of the house to where the electrical panel is. Cable / Internet: Very poor design, the utilities junction box on the sidewalk is on the opposite side of there the house junction inlet box is. Therefore, to get the utility connected the cable company has to go across the driveway which means going under all the pavers, or going all the way around the back and to the other side of the house to avoid messing up the pavers. The second option is detrimental to the speed of the internet because we all know the longer the run from the hub to the box the greater the loss in signal strength. Plumbing: Loose fittings / connections creating leaks in cabinets under sinks in multiple locations. Poor rough-in resulting in crooked shower heads. Water heater had to be replaced a week after we moved in because there was a foul smell coming every time you open the hot water faucet. When replaced, they were draining the old one and milky water was coming out of it and smelled horrible. Cabinets: Extremely CHEAP quality, poorly painted and scratched all over the place. Dings and dents all over the place and one in particular severely cracked and they tried hiding it with spackle and paint. No soft close mechanisms which these days and for the price point should be standard. ZERO caulking on joints. some of them were drilled on the wrong location and hole was poorly spackled and painted to hide the mistake. Very cheap quality overall. Multiple areas missing paint, poorly painted and dripped paint. Glazing: No impact window option which in Florida should be standard. Missing screens and scratched glass. The silicone work on the glass around the frame is horrible. As if a toddler would've done it. Very disappointing. Masonry: Fortunately most of it is covered by drywall but what is exposed in the garage is not good. Blocks were not laid out level and multiple voids in mortar joints. They also installed cracked and chipped blocks. Pool: It took almost 10 weeks after walkthrough and 6 weeks after closing to be able to use the pool. First at walkthrough, the pool control panel was dead and some of the jet plastic fittings were missing. By closing time it was still not fixed. Then it turned out the wiring of the panel was faulty so they had to replace it. That took 2 weeks to get done. Once it was working the pool turned green. Apparently Lennar forgot to pay the bill so the pool company stopped performing the service. Once that was resolved the pump was leaking and needed to be replaced. Furthermore, the pool heater is not working properly and las but not least the overflow drain was installed a bit too low so the pool fill level line is low obviously because it can't be higher than the overflow elevation as that drain works by pressure equalizing. Pool fence missing pieces and hardware all rusted out. Pool light housing not flush with pool wall. 1/4" gap on 1 and 1/8" gap on the other. Paint: Very poor paint job overall. you can see brush marks, roller marks, drips... In addition to it, EVERY SINGLE HINGE has paint stains. The garage floor is another failure. It is advertised as "Epoxy Garage Floor" but in reality this is false advertisement because they just pain the slab gray and throw the flakes on it. The 3rd step which is the epoxy resin is skipped and Lennar says they don't include it. Therefore it shouldn't be advertised as epoxy garage floors. And since the painter got there after the plumber, the garage floor under the water heater is not painted either. Sprinkler: Sprinkler system control box has a lock and no keys were provided. Rain sensor post was painted green but paint job is horrible. They overplayed some portions of the actual sensor assembly and missed some spots on the actual post. HVAC: Apparently system was ran while the drywall crew was working because all the vents already full of compound dust so you can dust in the morning and you will have a small film already accumulated by the end of the day on all your furniture and belongings. Lennar's response is they don't clean ducts. So one buys a brand new home to get ducts full of compound dust, which by the way is extremely bad for your health. House delivered with no filter in the system either. Pest Control: House has a bad problem with ants and spiders. Ants are undermining pavers all over the driveway and spiders invading the fascia all around the house. Makes you wonder about that termite spray they should used under the slab. Pavers: Chipped, cracked, off level all over the place. 27 in the back and 36 on the driveway. Roofing: Gutters are full of roof tile debris. This is unbelievable! Carpentry: Door hinges, some are missing screws, and others were installed with an array ... More

As an out of state buyer it was not a pleasant experience! I would never do this again! I should have never continued with the closing when things were not completed in my home as promised but I did on good faith. Promises after promises to get things done but as of yet it was not completed! Voicemails, calls ,text messages all ignored! When you have a home in another state and you reach out to the sales rep and the head of construction just to be ignored it beyond stressful! I will be arriving to my home in Naples in November and will have to deal with warranty still not a happy buyer!

Do not close until everything is what a new home should be. We have had a bad experience.

We were misled multiple times during the buying process and throughout building process. We didn’t get the product we thought we were getting. We were forced to close with a 2 page list of unfinished issues and now I’m not even getting any responses to my issues that were left unfinished.

Still trying to get home issues cleared. Corrections are made but require additional follow up that has to be requested. Don't feel any urgency or pride in workmanship

Low quality company

I was pushed to close when the house was not finished and ready for closing just because Lennars only priority is to meet their monthly sales numbers, not client satisfaction, service and quality. There were multiple unfinished things in the house … the punch list at walkthrough had over fifty items that needed to be done or fixed. Then as soon as we closed and Lennar got paid in full there were no responses or support to get things fixed. Multiple emails and visits to the sales center to try to get any attention. It has been 2 months from closing and not all things are done or fixed to satisfaction. Terrible experience and quality in closing. I would reconsider buying from Lennar if I had to do it all over again ... More

Very bad can't get anyone who cares to fix major problems

We’re misinformed by Lennar how Warranty works. Pit supervisor told us not to worry just moving three days after we move them. I told him that 75% of their repairs was never done and we would like him to send repair people to take care of the problems.. he’s answer was after you move in he cannot help us. We got to use the form from the website to let the repair people come in and start repairing a brand new house that was never billed, right

I was unable to be at the property during building, I reside NJ but should not have had bad service because of that. Everything was rushed at the end because there was a delay on the floor and I assume Lennar had to meet a quota. I was told several times that I had to close on a home that was incomplete, where they could get a temporary CO. I hired my own inspector to confirm that there were serious issues. I reluctantly closed on April 13th and not surprisingly the issues still have not been addressed. Damaged kitchen and bathroom door fronts, supposedly at least one was replacement was ordered, other fronts of cabinets are paint sprayed maybe to cover damage?, replacement pocket door where hardward was severely misaligned, paint all over pavers in front and rear, damaged access door to attic, garage floor still unfinished and then there are lots of small issues. I've wanted to rent out this property while not there but do not want renters to be inconvenienced so therefore I'm losing money every month that I have to wait. I talked to my next door neighbor who said it took Lennar more than 6 months to resolve his problems. I did not want to close on this house until the major issues were resolved but I was promised that they would continue on my house to resolve the issues. No one has stepped foot in the house since April 13th and its now May 30th. I know now I am at the bottom of the list and of no concern since I've closed. I would never recommend this team to anyone. I am a realtor in NJ and work with Lennar all the time. They've always had my clients best interest at heart and the reason that I went with Lennar. The service here in NJ has far surpassed what I experienced. I'm hoping by writing this, my issues will get resolved but not too optimistic. I've called many times and my calls go unanswered. Even the warranty company has not responded. I really wish that I hadn't bought with Lennar. I have many clients that relocate to Florida and unfortunately I cannot give a good recommendation. ... More

Very shoddy workmanship. Many problems. No response

Home is cheaply built, as you walk the floor non stop creaking. Things that should have been completed as promised before us moving in still was not. Opening in the attic, the house dirty with insects, slide door can't open n sooo much more. I have certainly learned my lesson about Lennar and their construction managers.

We built the house based on the model design, quality and craftsmanship. Issues occur with every construction project. Lennar's quality inside and out were very disappointing and issues are not being resolved.

The house was to be completed around the estimated date of Feb 23rd. The sales office representative told us that Lennar we would receive $200 a day for the amount of days that went over a certain date until official closing. The amount of days were 5 total and we should here received $1,000. That commitment was not honored. We sent the information as requested and we received nothing.

I went thru 3 loan officers and each time had to resend my requested documents. So far my loan has been sold twice. We are on the 2nd company we pay our HOAs to. And a third construction manager, who is responsible for taking care of our warranty work. And I have only been in my house for 4 months. I love my house but as pretty as it looks, the quality of construction stinks. For example, came home to a flooded bathroom after a rain because the roof was leaking, they use a cheap flat paint that can’t be washed and gave me a coupon to get a gallon of matching paint for touch up but that paint is discontinued. I was told that when I moved in it would be spotless but the windows has not been cleaned (in fact I had to scrape paint off of them) and the clean them myself. The floors had not been cleaned after all the construction, so they did it as I was moving in all while slopping that dirty mop water on the walls and patio door glass. There was Paint on my bathroom vanity’s. 2 broken floor tiles…You know they saw that when they laid it. And the list goes on and on. Not to mention, I still can’t open my lanai door to the outside because the pavers are too high and it drags. And all my pavers have some non-removable stain on them. They powered washed them with some chemicals that did not remove the stains. And now supposed to come back and try it again. But the last time, water came into my garage and the front door and made one heck of a sandy mess for me to clean up. I love my new home but really scared of what I will continue to find. ... More

First I will start by saying that after talking to other buyers in the neighborhood, we are not the only one that feels this way. Multiple delays on our closing date with promises that were never delivered. We dealt with an absolutely rude construction manager that had do desire to listen or get anything accomplished, but was argumentative. We appeared to be more of a hassle to her. Once we finally moved in there was a long list of things that were not acceptable and poor craftmanship. Lennar is about quantity not quality, this is why they can claim to be #1. For a home that was almost 3/4 of a million dollars you would think that you would be able to move right in comfortably without fixing mistakes, cleaning up messes, installing lighting, etc... Lennar is no longer a builder that I would recommend to family and friends. ... More

I closed on my house in May of 2019, and I have had issues with the workmanship of the building. The punch list that was submitted isn't even half done and it is now November 21 2019. Be aware of the lack of urgency once you close.