Lennar Reviews in Naples, FL
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What Naples Homeowners Have to Say About Lennar.
Read all 206 verified reviews from homeowners that built a new home with Lennar in the Naples area. Naples homeowners have rated Lennar an average 3 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Naples Area
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Customer Reviews
Andrey
- 16253 L.
- Verified HomeBuyer
- June 14, 2022
- Naples, FL
To this day the houses front entrance of the house is still no painted. Part of the driveway is broken. And the other part is covered in stains. We also have to add water to the pool every couple days because the overflow system is not working properly and the water level gets too low for the cleaning systems to work. One of the sides of the kitchen cabinets is damaged. And part of the wooden trim in the kitchen is missing.
Total Score 2
Quality 3
Trustworthiness 2
Value 4
Responsiveness 2
Good Sales but average to poor delivery and buying process management.
- Ferenc S.
- Verified HomeBuyer
- October 09, 2024
- Ave Maria, FL
Only good experience was the sales consultant. After that it was very bad. At Lennar Mortgage I had numerous different contacts throughout the process, they did not know where the other left it off. Same for home delivery, concierge and other unaccounted number of individuals. You try to make it buying a standardized process with specialized people in for everything. But eventually humans buy your product and they want to be cared for by humans. Your process resembles very much to calling big corporations' customer support line and being handed over to multiple departments through a menu ...
Lennar responded:
Dear Ferenc ...
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
Hmmmm. Where to start?
- Anonymous
- Verified HomeBuyer
- December 07, 2023
- Naples, FL
My first purchase of a new Lennar home was excellent and I was excited for my second purchase of a Lennar home. This second experience with a new Lennar home has been nothing short of a nightmare.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 3
After you sign the papers, there is no communication on the progress of your build. The attention to detail is none. Callbacks have to go through a warranty program, which can be a nightmare.
- Melina P.
- Verified HomeBuyer
- October 18, 2023
- Ave Maria, FL
The price you pay for the product that you’re buying is adequate. But if you’re looking for just adequate no perfection or even close to a building standard, you’re wasting your money. No communication skills during the build process. Attempting to get the punchlist fixed is a nightmare. Due to the fact, you have to go through a warranty service as they put it to get things done. I cannot in good faith recommend Lennar to anyone that’s purchasing a property.
Total Score 2
Quality 1
Trustworthiness 3
Value 4
Responsiveness 2
Ricky in Sales
- Keith James E.
- Verified HomeBuyer
- March 28, 2023
- Ave Maria, FL
from a purchase point of view, our experance with Ricky in sales was amazing, very detailed and accomedating, however, dealing with corprate closing / title team is less then desirable and needs major attension in future with new home owners
Lennar responded:
Good afternoon Keith, thank you for your positive and not-so-positive comments, we appreciate your feedback and we are sorry to hear your experience with closing/title was less than desirable. If there is anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 4
Responsiveness 1
Lennar falls short
- Sandeep G.
- Verified HomeBuyer
- November 22, 2019
- Naples, FL
I really had higher expectations from Lennar but I feel it fell short on several fronts...not going to recommend to any one. ..I would probably advice to stay away from Lennar given the price of the house and poor material and workmanship...sad !!
Lennar responded:
Hi Sandeep, thank you for your feedback. We are sorry to hear about your disappointment with your new home. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Terrible post sale service
- Arnaldo G.
- Verified HomeBuyer
- July 09, 2019
- Naples, FL
I already reported all the problems we had and it’s seems nobody care. Terrible post sale service
Lennar responded:
Hi Arnaldo, thank you for your comments. We are sorry to hear about the communication difficulties you have had. Please send a message to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 4
Responsiveness 1
Fixing sprinclers
- Eugeniu S.
- Verified HomeBuyer
- March 28, 2023
- Naples, FL
All the warranty problems are difficult to address and fix Bad comunication
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 1
Poor customer service
- Brian D.
- Verified HomeBuyer
- July 09, 2019
- Naples, FL
Build quality and attention to detail was lacking. Be certain to make sure your house is completely finished before closing as they will attempt to rush it off the books. Once closed everything has to go through warranty. Interior painting option of very low quality. Save yourself money and have someone do it right the first time. They give you a credit to buy a gallon of paint but this will not match properly. I could go on but I’m sure other comments will address other issues.
Lennar responded:
Hi Brian, thank you for your comments. We are sorry to hear about the service you have received. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Not pleasant
- Diane A.
- Verified HomeBuyer
- October 19, 2023
- Naples, FL
As an out of state buyer it was not a pleasant experience! I would never do this again! I should have never continued with the closing when things were not completed in my home as promised but I did on good faith. Promises after promises to get things done but as of yet it was not completed! Voicemails, calls ,text messages all ignored! When you have a home in another state and you reach out to the sales rep and the head of construction just to be ignored it beyond stressful! I will be arriving to my home in Naples in November and will have to deal with warranty still not a happy buyer!
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 3
Confusing at times. Lots of delays
- Robert Wayne D.
- Verified HomeBuyer
- March 28, 2023
- Ave Maria, FL
Do not close until everything is what a new home should be. We have had a bad experience.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Disappointed
- Anonymous
- Verified HomeBuyer
- July 18, 2019
- Naples, FL
We were misled multiple times during the buying process and throughout building process. We didn’t get the product we thought we were getting. We were forced to close with a 2 page list of unfinished issues and now I’m not even getting any responses to my issues that were left unfinished.
Lennar responded:
Thank you for your comments. We are sorry for any difficulties you have experienced. Please send any items needing to be addressed to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
LENNAR 5 months in
- Stephen G.
- Verified HomeBuyer
- June 25, 2019
- Naples, FL
Still trying to get home issues cleared. Corrections are made but require additional follow up that has to be requested. Don't feel any urgency or pride in workmanship
Lennar responded:
Thank you for sharing your feedback, Stephen. We are sorry for the experience you described. If you will send your outstanding items to us at corporatecustomercare@lennar.com, we will research and follow-up for you. Thank you.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Low quality company
- Anonymous
- Verified HomeBuyer
- June 18, 2019
- Naples, FL
Low quality company
Lennar responded:
Thank you for the feedback. Please send an email to us at corporatecustomercare@lennar.com if you would like us to review any items of concern.
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 4
Terrible closing experience!
- Maria Cristina G.
- Verified HomeBuyer
- May 24, 2024
- Ave Maria, FL
I was pushed to close when the house was not finished and ready for closing just because Lennars only priority is to meet their monthly sales numbers, not client satisfaction, service and quality. There were multiple unfinished things in the house … the punch list at walkthrough had over fifty items that needed to be done or fixed. Then as soon as we closed and Lennar got paid in full there were no responses or support to get things fixed. Multiple emails and visits to the sales center to try to get any attention. It has been 2 months from closing and not all things are done or fixed to ...
Lennar responded:
Good afternoon ...
Total Score 2
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
Very disappointed can't get a call back to fix major issues
- Giuseppe S.
- Verified HomeBuyer
- March 28, 2024
- Naples, FL
Very bad can't get anyone who cares to fix major problems
Lennar responded:
Hi Giuseppe, we are sorry about the issues that you experienced with your new home. We will be keeping an eye on this issue. -Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Sales person, Jordan was very unprofessional and also insulting.
- Alexander B.
- Verified HomeBuyer
- November 13, 2023
- Naples, FL
We’re misinformed by Lennar how Warranty works. Pit supervisor told us not to worry just moving three days after we move them. I told him that 75% of their repairs was never done and we would like him to send repair people to take care of the problems.. he’s answer was after you move in he cannot help us. We got to use the form from the website to let the repair people come in and start repairing a brand new house that was never billed, right
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Jordan, Nate
- Elaine M.
- Verified HomeBuyer
- May 30, 2023
- Naples, FL
I was unable to be at the property during building, I reside NJ but should not have had bad service because of that. Everything was rushed at the end because there was a delay on the floor and I assume Lennar had to meet a quota. I was told several times that I had to close on a home that was incomplete, where they could get a temporary CO. I hired my own inspector to confirm that there were serious issues. I reluctantly closed on April 13th and not surprisingly the issues still have not been addressed. Damaged kitchen and bathroom door fronts, supposedly at least one was replacement was ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Very disappointed in quality of workmanship
- Thomas K.
- Verified HomeBuyer
- January 17, 2023
- Ave Maria, FL
Very shoddy workmanship. Many problems. No response
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
House needs work
- Steve C.
- Verified HomeBuyer
- December 02, 2019
- Naples, FL
1- ex. Paint pealing 2-a/c unit loud. Lennox & you say it’s normal 3- cabinets not finished yet! Closed in may! 4. Elec plate on side of house. Waiting for answer 5-over poor workmanship & work ethics mostly all trades.
Lennar responded:
Hi Steve, thank you for sharing your feedback with us. We apologize for the issues you have experienced. Please send us a note at corporatecustomercare@lennar.com with anything outstanding and we will follow up with the management team for you. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
Regrets purchasing with Lennar
- Latoya Victoria B.
- Verified HomeBuyer
- July 17, 2024
- Naples, FL
Home is cheaply built, as you walk the floor non stop creaking. Things that should have been completed as promised before us moving in still was not. Opening in the attic, the house dirty with insects, slide door can't open n sooo much more. I have certainly learned my lesson about Lennar and their construction managers.
Lennar responded:
Thank you for sharing your experience with us. We're sorry to hear about the items not being completed before your move in.
Moving forward, if you have any questions or outstanding warranty issues, please submit a warranty request online through your Lennar Account. This ensures a documented and prioritized resolution.
Sincerely,
Lennar Corporate Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
MM
- Michael M.
- Verified HomeBuyer
- June 21, 2023
- Naples, FL
We built the house based on the model design, quality and craftsmanship. Issues occur with every construction project. Lennar's quality inside and out were very disappointing and issues are not being resolved.
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 1
Did not receive what was agreed
- Anonymous
- Verified HomeBuyer
- June 03, 2023
- Naples, FL
The house was to be completed around the estimated date of Feb 23rd. The sales office representative told us that Lennar we would receive $200 a day for the amount of days that went over a certain date until official closing. The amount of days were 5 total and we should here received $1,000. That commitment was not honored. We sent the information as requested and we received nothing.
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
How many people you have to deal with to get anything done.
- Vickie S.
- Verified HomeBuyer
- July 29, 2021
- Naples, FL
I went thru 3 loan officers and each time had to resend my requested documents. So far my loan has been sold twice. We are on the 2nd company we pay our HOAs to. And a third construction manager, who is responsible for taking care of our warranty work. And I have only been in my house for 4 months. I love my house but as pretty as it looks, the quality of construction stinks. For example, came home to a flooded bathroom after a rain because the roof was leaking, they use a cheap flat paint that can’t be washed and gave me a coupon to get a gallon of matching paint for touch up but that paint ...
Lennar responded:
Hi Vickie, thank you for writing a detailed review of your experience. We are extremely sorry and disappointed to hear about the list of issues you have faced since moving into your new home four months ago. If there is anything you would like us to follow-up on, please do not hesitate to reach out at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Hoping we never have to go through this again!
- Anonymous
- Verified HomeBuyer
- February 08, 2023
- Ave Maria, FL
First I will start by saying that after talking to other buyers in the neighborhood, we are not the only one that feels this way. Multiple delays on our closing date with promises that were never delivered. We dealt with an absolutely rude construction manager that had do desire to listen or get anything accomplished, but was argumentative. We appeared to be more of a hassle to her. Once we finally moved in there was a long list of things that were not acceptable and poor craftmanship. Lennar is about quantity not quality, this is why they can claim to be #1. For a home that was almost 3/4 of ...
Lennar responded:
Hi , thank you for sharing your detailed review. We are sorry for any issues you have experienced during the building process and with the quality of your new home, as well as any missing or incomplete finishes. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
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