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Lennar Reviews in Naples, FL

What Naples Homeowners Have to Say About Lennar.

Read all 227 verified reviews from homeowners that built a new home with Lennar in the Naples area. Naples homeowners have rated Lennar an average 3.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.1 out of 5 stars in Naples Area

227 Reviews in Naples Area

Ratings by Category

Overall 3.1

Quality 2.7

Trustworthiness 3

Value 3.4

Responsiveness 2.8

Lennar in Naples Area

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Customer Reviews

Great start, ROUGH finish

  • Anonymous
  • Verified HomeBuyer
  • January 04, 2023
  • Naples, FL

Our sales person Jordan was great at getting us to contract and rude, pushy, and disrespectful as we got closer to closing. Our construction manager was friendly and responsive before closing and then dismissive and ignored us even in person after closing. Promises were made all around that have yet to be fulfilled. Very disappointing. After talking with neighbors, it is apparent the company's goal is to close on incomplete homes and move on to sell more rather than selling complete product. Customer service and client satisfaction are evidently not priorities.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Details lacking attention

  • Anonymous
  • Verified HomeBuyer
  • April 25, 2022
  • Ave Maria, FL

Many basics to my transition were unattended such as Comcast not yet connected to my building unit. Then a 45 minute drive to Naples to pick up my equipment. There was garage door remote nor a pad outside for Manuel use. The sliding door wasn’t secure and couldn’t be locked for several days. The same for the garage back entrance door. The electric outlets were confusing since some couldn’t be activated without a wall switch.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

lennar - The National at Avemaria

  • Juan A.
  • Verified HomeBuyer
  • March 26, 2025
  • Ave Maria, FL

it was a bit disappointing experience with Lennar. It was frustrating to deal with a sales team that seemed uninterested and not fully transparent about the details, especially when it comes to things like owning a golf cart and the charging issues in the Condos. It’s was also frustrating to be told you’re pre-approved for the loan , only to find out last minute that we weren’t. The property itself and the amenities are up to our expectations. Regarding The lower-end appliances and finishes, Lennar did cut corners in those areas, and a bit disappointing that they don’t match the quality ...

Total Score 3


Quality 1

Trustworthiness 2

Value 4

Responsiveness 2

New home

  • Barry H.
  • Verified HomeBuyer
  • July 11, 2023
  • Naples, FL

Pete and Rob were great. Jordan in sales was fantastic Home was not really ready

Total Score 3


Quality 1

Trustworthiness 3

Value 2

Responsiveness 3

Carranza

  • Gustavo C.
  • Verified HomeBuyer
  • April 18, 2023
  • Naples, FL

Lennar needs to improve the supervision on the third party company’s use to build their houses, since the standards are low to my point of view. They need a better QA team.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Open issues not being addressed

  • Kiplan B.
  • Verified HomeBuyer
  • April 11, 2023
  • Ave Maria, FL

Three months after closing, we have more open issues on our closing list, than Lennar has addressed. Most of the issue were opened a month prior to closing. Should never close until the open issues list is full addressed

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Lennar did not live up to promises.

  • Brian K.
  • Verified HomeBuyer
  • January 18, 2022
  • Ave Maria, FL

I was asked to close quickly to enaure Lennar got the closing done by the end of their fiscal year. I did so with the promise the punchlist founding during the walkthrough would be done by closing. It took over a month to have complented and cost me a month of rental imcome.

Total Score 3


Quality 2

Trustworthiness 2

Value 4

Responsiveness 1

TAlis

  • Joseph B.
  • Verified HomeBuyer
  • March 03, 2025
  • Naples, FL

Your follow up and responsiveness to post buying construction defects is abysmal Stand behind your product!!!

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

Very poor quality with overall construction and appliances

  • Satish V.
  • Verified HomeBuyer
  • July 21, 2024
  • Naples, FL

The AC contractor does not even check if the system is working correctly or not. He installed it and left the AC to run continuously and not responding to the temperature we set it for. The FPL invoice ran into hundreds even with no people inside the home for over 45 days. Next is the water heater was not even running the hot water and the construction manager does even look into these either during walking or closing. Next is the cabinets not even provided and once again the construction manager promises that they would be completed by closing but 5 days after they were not ...

Total Score 3


Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

At this time what is standing out is the fact that no one is taking care of the halls, stair, entrances, elevator. Calls to Tropical isles Management have resulted in telling us they are not yet responsible,.talking to Icon have also not brought results

  • Angelo V.
  • Verified HomeBuyer
  • January 25, 2022
  • Ave Maria, FL

I would tell them to make sure to do a walk through before closing, the virtual walk through we got was useless as the building manager was not able to show most of the condo due to not getting good showing from iPhone this resulted in a lot of unresolved issues (hole in cabinet door in kitchen, pantry door not working , hole in wall in guest bathroom.) some of these issues not yet resolved and we close two months ago.

Total Score 3


Quality 2

Trustworthiness 1

Value 4

Responsiveness 1

Number of dificiencies

  • Kip B.
  • Verified HomeBuyer
  • January 12, 2022
  • Ave Maria, FL

Lennar is more focused on closing your deal than delivering what was in the contract. Deficiencies are met with excuses and not solutions. Lennar wants the hime buyer to deal with all if their trades and suppliers so they are not involved. Very disappointing experience

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Not the greatest

  • Christopher S.
  • Verified HomeBuyer
  • September 14, 2024
  • Ave Maria, FL

If I had to do it again I don’t know if I would purchase another Lennar home. Several little issues, terrible finishes on the walls lots of drywall mud globbs they were just painted over. Tape on all the roller ball catches never removed. Gutter on lanai still leaks , lanai floods everyone it rains, neighbors house amd lawn are higher then mine so all his water runs to mine . Who did the survey for these houses did they know how to use a transit . None of these houses should be low at all every home should be set at 6” min above finish grade . Also the drip pan on the condensate is not ...

Total Score 3


Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

VERY BAD QUALITY BUILT. Very careless and not trusted builder

  • Dai Ba N.
  • Verified HomeBuyer
  • November 14, 2023
  • Naples, FL

I paid more than $585K for my home and very disappointed. Very bad quality, walls and ceiling was very rough and unprofessional done. Very dirty doors knobs, that not clean before closing. Many undone left before closing because I was from out of town and don’t have time to come back a day before closed. Totally disappointed about their house built and warranty service was a nightmare. No one care.

Total Score 3


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Jen was great, but the people doing the punch lists are worthless!!!

  • Maher D.
  • Verified HomeBuyer
  • September 07, 2022
  • Ave Maria, FL

Jen was great, but the people doing the punch lists are worthless!!! I will never repurchase another Lennar home, or will I ever recommend Lennar to anyone!!

Total Score 3


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

No amenities as promised

  • Eileen D.
  • Verified HomeBuyer
  • April 17, 2024
  • Ave Maria, FL

Homeowners have been waiting 2 years for a pool. We can’t rent out or enjoy our vacation home without a pool. Prompt response to fix issues. We are happy with our unit and appearance of community.

Lennar responded:
Hi Eileen. We apologize about the inconvenience regarding your pool. However we are happy that you enjoy your unit and community. -Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 1

Value 4

Responsiveness 4

After closing pretty poor

  • Maria P.
  • Verified HomeBuyer
  • August 08, 2023
  • Naples, FL

Buying the home at Orange Blossom was relatively simple, but getting any kind of response or accountability after closing is a completely different issue. Punch out items remain outstanding months later & the home is full of blue tape. Damaged fittings and poorly finished features detract from the pleasure of buying this home. Never assigned a Customer Service contact point, I find dealing with Lennar frustrating & unsatisfactory.

Total Score 2


Quality 3

Trustworthiness 5

Value 4

Responsiveness 1

Everything from Lennar Mortgage to closing was very Subpar at best

  • Marcus O.
  • Verified HomeBuyer
  • July 27, 2024
  • Ave Maria, FL

To Start was not happy with Lennar Mortgage, wished I had used a different company. The communication for closing was non existent. Nobody showed us anything on how to operate pool and other features like the ring camera etc. We had to hunt down our keys and garage door opener. the Sheet rock and walls were poorly done and a lot of the holes for lights and outlets were cut too big and one light above kitchen Island was buried and had to be found and cut out after. Overall communication was just not good. Talking to the neighbors they have had the exact same bad experience.

Lennar responded:
Good afternoon,Marcus and thank you for sharing your feedback. We are sorry to hear there were so many issues during your homebuying experience We hope that moving forward we can offer you a better Homeowner's experience. If there are any outstanding warrantable issues, please do not hesitate to submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.

Total Score 2


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

Quality of work is very poor, especially finish work (painting, calking, trim work). Cleaning of home prior to move in was terrible.

  • Michael C.
  • Verified HomeBuyer
  • June 19, 2024
  • Ave Maria, FL

No choices with the home was disappointing. Quality of work not great. Many warranty issues. Thank goodness the warranty team is exceptional.

Lennar responded:
Good afternoon Michael, Thank you for sharing your honest feedback with us. We are sorry to hear we did not meet your expectations. We also appreciate you having a kind word for our associates. We hope that moving forward, we can continue to offer you a great homeowner's experience. If there are any general questions or warrantable issues, please do not hesitate to contact us by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2


Quality 1

Trustworthiness 4

Value 3

Responsiveness 4

Lennar - At the end of the experience, I do love my home, but it was not

  • Kimberly C.
  • Verified HomeBuyer
  • June 17, 2022
  • Naples, FL

At the end of the experience, I do love my home, but it was not easy going through the process. There were multiple mistakes made along the building process. Fixes took way longer than they should have and many of these were not performed to the standard that I would have expected for a new home. There were multiple delays during the build process - 5 weeks went by with no progress being done on the home and we closed on our home 2.5 months late. Further, when Lennar did close on the home they did so when they were not finished with the home and it has been a painful process getting things ...

Total Score 2


Quality 3

Trustworthiness 2

Value 4

Responsiveness 2

Andrey

  • 16253 L.
  • Verified HomeBuyer
  • June 14, 2022
  • Naples, FL

To this day the houses front entrance of the house is still no painted. Part of the driveway is broken. And the other part is covered in stains. We also have to add water to the pool every couple days because the overflow system is not working properly and the water level gets too low for the cleaning systems to work. One of the sides of the kitchen cabinets is damaged. And part of the wooden trim in the kitchen is missing.

Total Score 2


Quality 3

Trustworthiness 2

Value 4

Responsiveness 2

Good Sales but average to poor delivery and buying process management.

  • Ferenc S.
  • Verified HomeBuyer
  • October 09, 2024
  • Ave Maria, FL

Only good experience was the sales consultant. After that it was very bad. At Lennar Mortgage I had numerous different contacts throughout the process, they did not know where the other left it off. Same for home delivery, concierge and other unaccounted number of individuals. You try to make it buying a standardized process with specialized people in for everything. But eventually humans buy your product and they want to be cared for by humans. Your process resembles very much to calling big corporations' customer support line and being handed over to multiple departments through a menu ...

Lennar responded:
Dear Ferenc ...

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Hmmmm. Where to start?

  • Anonymous
  • Verified HomeBuyer
  • December 07, 2023
  • Naples, FL

My first purchase of a new Lennar home was excellent and I was excited for my second purchase of a Lennar home. This second experience with a new Lennar home has been nothing short of a nightmare.

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

After you sign the papers, there is no communication on the progress of your build. The attention to detail is none. Callbacks have to go through a warranty program, which can be a nightmare.

  • Melina P.
  • Verified HomeBuyer
  • October 18, 2023
  • Ave Maria, FL

The price you pay for the product that you’re buying is adequate. But if you’re looking for just adequate no perfection or even close to a building standard, you’re wasting your money. No communication skills during the build process. Attempting to get the punchlist fixed is a nightmare. Due to the fact, you have to go through a warranty service as they put it to get things done. I cannot in good faith recommend Lennar to anyone that’s purchasing a property.

Total Score 2


Quality 1

Trustworthiness 3

Value 4

Responsiveness 2

Ricky in Sales

  • Keith James E.
  • Verified HomeBuyer
  • March 28, 2023
  • Ave Maria, FL

from a purchase point of view, our experance with Ricky in sales was amazing, very detailed and accomedating, however, dealing with corprate closing / title team is less then desirable and needs major attension in future with new home owners

Lennar responded:
Good afternoon Keith, thank you for your positive and not-so-positive comments, we appreciate your feedback and we are sorry to hear your experience with closing/title was less than desirable. If there is anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

Lennar falls short

  • Sandeep G.
  • Verified HomeBuyer
  • November 22, 2019
  • Naples, FL

I really had higher expectations from Lennar but I feel it fell short on several fronts...not going to recommend to any one. ..I would probably advice to stay away from Lennar given the price of the house and poor material and workmanship...sad !!

Lennar responded:
Hi Sandeep, thank you for your feedback. We are sorry to hear about your disappointment with your new home. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3