Lennar Reviews in Naples, FL

Construction began 9/9/21 moved into incomplete unfinished home 8/15/22 with assurances that quality control issues would be completed in a timely manner. Communication as to expectations has been none to weak today is 9/27/22 still have no bathroom mirrors or glass for an example. Stay calm be patient.

Jen was great, but the people doing the punch lists are worthless!!! I will never repurchase another Lennar home, or will I ever recommend Lennar to anyone!!

We had multiples issues that needed to be resolved and still waiting to be... -Missing sliding doors -Walls with holes unpatched -Doorbell not working -Missing cabinet moulding -Still no key for main front door -Missing kicker in the kitchen -Master bathroom with defective faucet They should improve the PDI a little bit. We were expecting a fully finished home!

Overall, house is solid. However, towards the end of the build, a person could tell it was rushed. Windows not shutting right, pocket doors rubbing against screws, kitchen faucet not retracting, a bent bar connected to garage door to the garage opener, etc. The good news the warranty’s service people are quite prompt and very professional. Truly appreciate their completeness of at least 12 items needing to be corrected.

We are very disappointed. It’s already been a month after the closing and a lot of works still not done.

Not only was my house incomplete, but the work that was done was very poor quality. I was told workers would be back to complete the construction and never showed. My roof leaked and ruined a bedroom the second night I was here. I’m still trying to get repairs a month later. Absolutely horrible experience so far!!!!!

Very bad experience, when buying the house the construction Manager Bob when to do a walkthrough in my house we did a list of what we need to by finish and repair, one moth later he says is not going to do the list that I have to do everything thru guarantee, I’m been living in my house for over a moth and my driveway is missing paver is not done yet the sidewalk is broken cracks all over, my shower enclosure is not installed, all the appliances are broken I have to call Frigidaire to apply guarantee because lennar don’t want to replace my appliances, I can’t use my dishwasher, microwave, and refrigerator, gutters leaking, house haven’t been paint yet missing paint in doors, wall, baseboards and ceiling. Also my land is washing away to the lake I’m still waiting to fix problem is been a nightmare ... More

My experience with the builder was not good especially since they want to close before the home is complete and for someone that is a buyer from out of state is hard to check all the details of the final construction and in my home, there are lots of issue like paint, hold in the upstair stair broken or defected doors and for the high price that the home has the material, users is very low quality and the same that is listed on the home model .

We had bad experience with lennar mortgage that at the last minute we closed with a high mortgage rate when we had months before to get paperwork all finished and a lower mortgage rate also we took off work to fly in for a final walk through but they didn’t know we were coming in and wasted our time and money to fly into town and hotel

The overall experience was good. The responsiveness from the Lennar team was good. It seemed like the corporate office was looking to close on many homes that they could. A lot of supply chain issues with materials and seemed like they were rushing to complete. The on-site team did their best to address issues that came up. During the walkthrough the house was a mess and still under construction. There are still items that need to be addressed even after the closing. The lennar team is working to resolve the issues. We used Lennar mortgage and they were great especially Lily. She was responsive and helpful. Jordan and Arod in sales were attentive, helpful and provided updates. The construction crew are attentive to issues and responsive. ... More

From the beginning to well after closing (1 1/2 months now,we received no occupancy permit,but forced to close!) It's been crazy busy with contractors in and out fixing all of the obvious problems that were not addressed, I would never recommend this to anyone, the horror stories are too many and such long stories, I hope this helps someone with their decision.

not my first rodeo, by far the worse experience in the history of purchasing. home was actually not completed when we moved in. CO provided, not sure why. Would NEVER recommend. just absolutely horrible. NOT going to include any of the names, first or last since noone has bothered resolving issues that i've experienced. ONLY person that has responded after finally having access to her is Suzanne Witty. She is the only assett here. everyone else, doing more to damage then good to LENNAR.

The whole experience was terrible. It was supposed to be a happy experience. We paid a lot but yet the quality was sub-par. It was a fight to have them get anything done and things were promised to get done that still haven’t. We will never buy from Lennar again.

Our home was not delivered on time not anywhere near the date that was told to us when we purchased it. When we did close and moved in we found at least 40 plus items that needed to be addressed which we have submitted tickets for repairs. Our construction manager promised he would deal with them and disappeared then we were given another contact and they disappeared. We have lived in our home for over a month and still do not have mirrors. When you submit tickets for repairs the contractor just shows up without scheduling with us and we have to work we can’t just sit around every day waiting. We have been threatened by Mike B. that he is going to cancel our submitted work tickets because we are not able to be here every day when they show up. These items should have completed before we moved in not after when we have to miss work, I can not be home every day waiting for contractors. Not a sole cares about the situation they all pass the buck and Lennar is just about $ not customer service. Their workmanship is appalling and they should be embarrassed. ... More

Construction superintendent was absolutely unresponsive. In fact he never showed up for my walk through.He made nine commitments and never met one.I closed on the house on April 27th and did not receive house keys until June 19th. Still don't have closet doors.I intend to caution every new owners of what to expect when they move in.On the other hand the sales personnel were outstanding.They were responsive and really tried to assist in getting things done. I don't know how they can work with the construction superindent.It's a shame because you have a good product and concepts and one individual can leave such a bad impression. ... More

Overall we are very pleased with our new home. COVID-related issues caused delays and unexpected changes but I don’t fault Lennar for those. The home is well built. External issues should have been avoided. Our home is on a cul de sac and was positioned such that the driveway has to be curved. The issue is complicated because utilities and a street light are located adjacent to the driveway. Lennar is working with the county to improve access, but this should have been addressed long before closing. The same issue affects other nearby homes on our street and the next street with a cul de sac.

In the four homes we have had built in our lifetimes, this was the worst experience from start to finish with having a new home built. It took over 15 months to complete the home. This was a subdivision 1 level 1850sf cookie cutter home nothing custom. It became very apparent that Lennar was overcommitted and had to much WIP (work in progress) open which basically paralyzed productivity. For the entire duration, we had to be the ones to prod and ask for updates, which were vague and usually a bunch of excuses. Lennar has many issues but it’s biggest issue is zero ownership of anything. I’ve never in my career seen so much lack of ownership and quick to blame others and not just address/correct the issue. When it was finally getting close to the finish line after blowing four “it will be done in a month” guesstimates, we were finally told that the home is ready for walk through. We flew across the US for the walkthrough only to be insulted by it being completely undone and trashed. We arrived and the homes doors and windows were all wide open to the elements. It was dirty and filthy throughout. Missing doors and damage to the finishes everywhere. It was a complete waste of our time and money to even come down. We ended up closing about 3 weeks later and although they did a couple things, when we moved in the floors were filthy and had caulk and paint all over them. Tile floors had chips and scratches, the trim was chipped and dented, doors had holes in them, closet doors were not even hung just leaning against the walls in the halls, the garage floor was dirty and had to be sprayed down due to a blue chemical on the floor, the garbage disposal was not connected but rather a live wire where the switch would be was exposed under the sink. Basically we bought a used resale home and not a new home. There’s no way you could call this a new home when you look at the finish work…it is so dented and beat up it looks like a lived in 10-20 year old home. Then to top it all off the first day of move in we had a roof leak. This was the first time we got to see Lennar quickly jump into action. They came out and started with dry out equipment and tarped the roof. After about 4 days of dry out, which was very loud by the way, they had the roofing contractor come and fix the leak. Turns out the leak was due to shoddy waterproofing work at the ridge vent, after talking with the remediation folks and neighbors this seems to be a common everyday thing….no biggie for Lennar. Again not very new house Feeling. Two months into owning the home, Lennar is actioning the items on our initial 25+ item list, which my expectations are so low of Lennar that I’m actually pleasantly surprised that they are jumping into trying to address the issues. Still have a nice big ceiling stain in the home along with missing trim from the roof leak, which again doesn’t make you feel like you bought a new home, but hopefully in the coming weeks they will fix and hopefully they fix it like new and not just more amateur hour finish work workmanship. If I were consulting Lennar, and they should pay me for this consult, I would tell them their biggest issues are extreme lack of ownership from bottom to top and at every level of management, extremely poorly managed job sites, opening up too much WIP and not being able to effectively and efficiently complete the work, and some of the poorest quality finish work ever, which in the end that’s the biggest thing most of their customers are going to see and judge on. I truly am amazed that this is a publicly traded $12 billion a year in revenue builder. I work for a pathetic $1 billion a year in revenue company and they would never allow this level of incompetence and lack of ownership management. They would fire everyone from bottom to top until the issues were rectified. This is also a company, which serves the electric utility industry, that will send one of their private jets and engineers and equipment if the customer has an issue immediately. They actually care about their customers because as they say, our customers never have to buy from us ever again. I feel like that is a motto Lennar should adopt to attempt to strive to something better than where they are today. ... More

At the end of the experience, I do love my home, but it was not easy going through the process. There were multiple mistakes made along the building process. Fixes took way longer than they should have and many of these were not performed to the standard that I would have expected for a new home. There were multiple delays during the build process - 5 weeks went by with no progress being done on the home and we closed on our home 2.5 months late. Further, when Lennar did close on the home they did so when they were not finished with the home and it has been a painful process getting things fixed. 2.5 months after close we still do not have all the things addressed in the home. We didn't have a mail box for over 5 weeks after moving into the home. The list goes on. Lennar employees were not always forth coming with information and we were given information that was in some cases miss leading and in some cases completely false. At the end of the day, I do love my home, but it was a difficult process to get here. ... More

Overall happy with the home. Unfortunately the closing was delayed a few times, no fault of our own.

To this day the houses front entrance of the house is still no painted. Part of the driveway is broken. And the other part is covered in stains. We also have to add water to the pool every couple days because the overflow system is not working properly and the water level gets too low for the cleaning systems to work. One of the sides of the kitchen cabinets is damaged. And part of the wooden trim in the kitchen is missing.

I had a pretty good experience, especially with the Sale associate Morgan. She was very experience and friendly. Also at the walk through Nate the construction manager was very informative on every aspect of the house and explaining with detail the function of all that is required.

This is our second Lennar home. We will continue to buy Lennar products if they continue to produce the same product.

The whole experience was a struggle from the start. The house was started and then sat for 2 months while nothing was done. I was given bogus reasons, like the lumber was stolen. Only to confirm later that wasn't the case. A manager had order the wrong lumber, instead of fixing it try to cover it up. Which led to further miscommunication and further delays. Two windows were installed completely broken. I pointed this out months in advance, the week of closing it was still unrepaired. Finally the day before it was fixed after I had to nearly threaten to sue the building manager. I wouldn't recommend building with Lennar, unless you really like the home and community. And if you do, be ready for a giant headache. ... More

Your project manager never once returned a phone call after he gave me his phone number

Lennar turned what should have a been pleasant experience into a nightmare! If I had known then what I know now about the Lennar process and the agonizing efforts to get things fixed, I would never have bought a Lennar home in this community. I only hope that once the community is completed my experience becomes more positive.