Lennar Reviews in Naples, FL

It is obvious that Lennar is rushing to close their units and get the payment as soon as possible. Most condos are released with many deficiencies. At first the builder crew was responsive in attending some major finishing issues but after 3 months since closing they dont even answer calls or reply to messages. Very disappointing

We purchased in late April with being told a September finish//close. We sold our house and figured we would stay in an AirBnb from August until the September close. After relocating, the closing moved then to October, November, December, and then an actual close at the end of January. The contracts are written air tight to not cover any expenses from a “good faith estimate” of closing even when they have actual close dates given to you. We had to pay short term rental costs with some being in season here, with no reimbursement. We also had to actually find the short term rentals by ourselves. No help from Lennar at all. Excuse after excuse as to why there were delays. All we wanted was honesty with a close date and we would have gotten a true rental for 6 months instead of bleeding money for short term rentals .There is no way they should’ve said a September close if they knew what they were doing and then just keep moving it 1 month at a time 4 times. Just tell us the truth and not give false hope over and over. Everything inside is low grade material and the finish workmanship is low grade as well. If it wasn’t the community we wanted and the people in the community not so awesome, we would sell. Also, make sure you get in writing what is included in trim work. Several neighbors were told crown molding was included verbally by the salesperson and it was not. Buyer beware with Lennar. ... More

We are very disappointed. It’s already been a month after the closing and a lot of works still not done.

The craftsmanship and attention to detail has been poor. Many sloppy errors and work left unfinished. Follow-up has been terrible. I am two months past closing date and nothing has been resolved. Appointments made and not fulfilled.

Quality of workmanship is horrible. Materials used are cheap and very low quality. Every issue I have brought to their attention to be fixed has been answered with a response of " that's just how it is" or "there's nothing we can do about that now" or "if we fix it, it could create even more problems or make it worse". Would not recommend Lennar as a builder to anyone.

This has been tiresome and disappointing all the way around from beginning to end. The salesperson misled us on when amenities would be completed, the unit wasn't finished even though we traveled a great distance for our closing & to move in, no one ever reached out to say it was delayed. Even after we moved in the work wasn't completed and was shoddy. In just 2 months we've had to constantly get into touch with them for issues (referred to warranty) and schedule workers to come. Yesterday 2 guys came to fix one thing and we discovered after they left they made a gash in the Sheetrock in the process .... it's always like 1 step forward 2 steps back. I cannot wait to sell and find another better quality built place. ... More

Horrible experience from beginning to end

My biggest issue was the low skill level of sub contractors with paint and chalking of trim. Over paint on door hinges was ridiculous! The chalking was applied in a haphazardly method Low quality level of appliances, especially washer/dryer and dishwasher! Issues presented were not attended to by construction manager. I literally had to chase him down around the development! Overall, it was a very poor experience.

I went with Lennar because I was under the impression it was a reputable company. The mortgage department is extremely unorganized causing a lot of unnecessary time, work, and stress. At closing, the end of June, there was a list of items still not complete. I was promised the items would be promptly addressed. As of today, 8/23, not one item has been taking care of. Would not recommend Lennar.

the quality of work was very bad what you see on the model home was not what you get without saying one word about it, i do not recommend this builder to anyone

Simply stated, our experience has been dreadful.

We have been given 6 different closing periods. We finally closed after being offered an incentive because you needed to close out their year end books. We still only have a TCO but no CO due to a list of 20 items that need to be fixed: we have no shower in the master, electrical switches that don’t operate anything, half the doors are missing, moldings are missing, it had to be replastered and needs painting, cabinets need to be fixed, tiles are chipped, front door needs to be sealed, plus other issues. According to the amended contract the unit was supposed to be completed January 1/23 we are now bringing it to arbitration. When we voice issues and concerns to sales or construction team managers we are ignored or told what we want to hear but with no positive results. We had planned on renting our home out for the season but have lost that opportunity due to the home being in finished. All of our neighbors are frustrated as well and I will not be recommending this builder to anyone in the future. ... More

In the four homes we have had built in our lifetimes, this was the worst experience from start to finish with having a new home built. It took over 15 months to complete the home. This was a subdivision 1 level 1850sf cookie cutter home nothing custom. It became very apparent that Lennar was overcommitted and had to much WIP (work in progress) open which basically paralyzed productivity. For the entire duration, we had to be the ones to prod and ask for updates, which were vague and usually a bunch of excuses. Lennar has many issues but it’s biggest issue is zero ownership of anything. I’ve never in my career seen so much lack of ownership and quick to blame others and not just address/correct the issue. When it was finally getting close to the finish line after blowing four “it will be done in a month” guesstimates, we were finally told that the home is ready for walk through. We flew across the US for the walkthrough only to be insulted by it being completely undone and trashed. We arrived and the homes doors and windows were all wide open to the elements. It was dirty and filthy throughout. Missing doors and damage to the finishes everywhere. It was a complete waste of our time and money to even come down. We ended up closing about 3 weeks later and although they did a couple things, when we moved in the floors were filthy and had caulk and paint all over them. Tile floors had chips and scratches, the trim was chipped and dented, doors had holes in them, closet doors were not even hung just leaning against the walls in the halls, the garage floor was dirty and had to be sprayed down due to a blue chemical on the floor, the garbage disposal was not connected but rather a live wire where the switch would be was exposed under the sink. Basically we bought a used resale home and not a new home. There’s no way you could call this a new home when you look at the finish work…it is so dented and beat up it looks like a lived in 10-20 year old home. Then to top it all off the first day of move in we had a roof leak. This was the first time we got to see Lennar quickly jump into action. They came out and started with dry out equipment and tarped the roof. After about 4 days of dry out, which was very loud by the way, they had the roofing contractor come and fix the leak. Turns out the leak was due to shoddy waterproofing work at the ridge vent, after talking with the remediation folks and neighbors this seems to be a common everyday thing….no biggie for Lennar. Again not very new house Feeling. Two months into owning the home, Lennar is actioning the items on our initial 25+ item list, which my expectations are so low of Lennar that I’m actually pleasantly surprised that they are jumping into trying to address the issues. Still have a nice big ceiling stain in the home along with missing trim from the roof leak, which again doesn’t make you feel like you bought a new home, but hopefully in the coming weeks they will fix and hopefully they fix it like new and not just more amateur hour finish work workmanship. If I were consulting Lennar, and they should pay me for this consult, I would tell them their biggest issues are extreme lack of ownership from bottom to top and at every level of management, extremely poorly managed job sites, opening up too much WIP and not being able to effectively and efficiently complete the work, and some of the poorest quality finish work ever, which in the end that’s the biggest thing most of their customers are going to see and judge on. I truly am amazed that this is a publicly traded $12 billion a year in revenue builder. I work for a pathetic $1 billion a year in revenue company and they would never allow this level of incompetence and lack of ownership management. They would fire everyone from bottom to top until the issues were rectified. This is also a company, which serves the electric utility industry, that will send one of their private jets and engineers and equipment if the customer has an issue immediately. They actually care about their customers because as they say, our customers never have to buy from us ever again. I feel like that is a motto Lennar should adopt to attempt to strive to something better than where they are today. ... More

Lennar turned what should have a been pleasant experience into a nightmare! If I had known then what I know now about the Lennar process and the agonizing efforts to get things fixed, I would never have bought a Lennar home in this community. I only hope that once the community is completed my experience becomes more positive.

We were and are excited about moving into the community of Ave Maria. Our purchase of the Ariaballa not so much! The quality and workmanship of this build has alot to be desired. Lennar was quick to take our money and when we notified them of the several issues it seems to have landed on deaf ears. From garage overhead doors that don't function, to missing trim, missing shower doors, several damaged and marked cabinets, and a long list of other items. Our suggestion would be to run as fast and far away from Lennar as possible!

Builder is not at all responsible. Very slow to address issues.

Bottom of the line appliances; no insulation; thin walls, cheap fixtures.

It has been nothing short of a nightmare! We hired a inspector who found 98 pages of work that was not done properly and reused damaged items such as doors and appliance,Every issue is being addressed slowly and costing us time and taking away the enjoyment of our new home,We have repairs daily!!! This is a brand new home and it should no be like this!!! We live on a construction site that some day we hope to call home.If we knew it was going to be like this we would have moved else where.SO SAD!

I am not happy with the home buying experience we have had with Lennar. There were many issues before closing on the house that needed to be addressed and although some were addressed it wasn’t done properly and at this time we are still having the same problems, our main concern is the Lennar contracts with companies that do not stand behind their work. The prime example is the pool, the pump was leaking prior to closing which was supposed to be fixed and to this day the pump is still leaking, the pool is leaking and we are footing the bill for high water consumption. The Ring doorbell was not installed properly and we get the run around from Lennar service who is asking us to contact the Ring Cie for a replacement when there is no issue with the doorbell but rather with the installation! It is very disappointing to spend over half a million dollars on a home of such poor craftsmanship. The house that was delivered to us is not the level of quality of the model home. ... More

was 2 days before closing and cosmetic issues were still not completed after i reminded them 2 wks in advance , they probably wouldn't have done anything if i had not been proactive , there was also 2 electrical issues that i didn;t find until after closing , unfinished wiring for the attic light the switch was never installed and 3 outlets would trip immediately when used , where is quality control ? How did this pass the county electrical inspector ? It took them at least 5 months to repair one of the 2 hot tubs , absolutely no excuse for that other than poor managementm , had to wait one week after closing to get the entrance gate barcode so i paid $400000 for a new villa and was not allowed to enter the community and then when i spoke with the HOA lady to finally get it she even admits that this is ridiculous that this has been that way since the beginning , every single person i met so far said the same thing happened to them ......Lennar only cares about the sale and not about the customers basic needs , they will tell you everything you want to hear until closing and then its another story ... More

recieved email to come to town for walk through before closing! was told the house was ready and we would close two days later!!! walked into home and it was a disaster, not cleaned punch list was terrible. it took 6 walk throughs to get to a reasonable close!!!!!! 5 weeks later! still waiting on items to be done that were promised by management!!! we were also going to buy another house that was my wifes dream home in the same community! but the experience with your company and lack of workmanship might derail the purchase! this is our second home with lennar and I was a contractor in indiana with lennar but your company always blames the subs and takes no responsibilty for your COMPANY!!!!! I WOULD NEVER RECOMMEND LENNAR AS A SUITABLE HOME BUILDER!!!!!!! ... More

Our overall experience was very disappointing. The contractors did very sloppy work. From the paint droppings all over the floor, to uneven handles on every kitchen cabinet, every outlet and switch cover crooked, broken pavers around pool. Uneven lawn with dead sod, irrigation system not approved by HOA. Uneven seam on granite counter top and the cheapest home appliances they could find. Lennar warranty service has only addressed 25% of our complaints and others work orders have been ignored.

We have had several issues like no mirrors or shower enclosures installed until nearly 2 months after settlement, finally got them last week day before Christmas. Still have electrical issues with outside outlets as they click 24/7 unusable, and light switches within the home that are incorrectly wired. Since settlement, I have found out via outside Sales guys that Lennar, installs proprietary features like extermination inside wall device, and a smart home water device that allows monitoring via a smart app. Was never told about either of these options, had to find out from neighbors or sales folks trying to sell me additional services. My largest issue, we paid a higher price for this lot, as it was to be on water. The land has yet to be cleared, and on top of it we have an alligator nest directly behind our lot that now puts our pets at risk. We want this lot cleared as we were told by Lennar prior to document signing this was a water front lot on EVERY Lennar document. ... More

This was a very bad experience. I was rushed in when they did not finish everything and I am still waiting to get thing finished. I am 78 years old and this was a horrible experience.

Very bad experience, when buying the house the construction Manager Bob when to do a walkthrough in my house we did a list of what we need to by finish and repair, one moth later he says is not going to do the list that I have to do everything thru guarantee, I’m been living in my house for over a moth and my driveway is missing paver is not done yet the sidewalk is broken cracks all over, my shower enclosure is not installed, all the appliances are broken I have to call Frigidaire to apply guarantee because lennar don’t want to replace my appliances, I can’t use my dishwasher, microwave, and refrigerator, gutters leaking, house haven’t been paint yet missing paint in doors, wall, baseboards and ceiling. Also my land is washing away to the lake I’m still waiting to fix problem is been a nightmare ... More