Lennar Reviews in Orlando, FL

very bad costumer service and warranty

Great quality and floor plan. Overall, we are very happy with our purchase, however, the buying and closing processes were not easy. It took several months to resolve issues that were identified at the pre-closing walk-through.

Lennar is very responsive prior to closing, after closing I have discovered many issues with the house and the response has been slow. The quality and workmanship is not the best and the HOA management company, employed and controlled by Lennar, is very picky and intrusive.

The sales process was painful. I lived out of town and responses were poor. There was no flexibility during purchasing phase. The construction manager “Henry” was phenomenal and provided answers where he could. He insured all of my concerns were addressed and directed me to the appropriate person if it was out of his jurisdiction.

I added a request but never received a response.

The home buying process with Lennar has been an overall success. My family and would say there were som ups and down from inception. We do understand nothing is perfect. Communication during underwriting could have been somewhat better but once again we do know that this is a process that includes many persons and parts to complete. I do believe the finished product could have been of better quality. From a cost perspective, the sub contractors should pay more attention to quality control verses quantity production. This will benefit Lennar through the warrantee and punch out time period as well as the customers having to potentially complete repairs or changes on their own. We are enjoying our new home and do believe the process once again was an over all complete package that we do appreciate. ... More

Communication from Lennar was excellent all the time. Sales contact Jeff was excellent. Very poor quality on house finishes compare to previous new homes I bought.

Me and my wife were very excited to buy this house until the day of closing, there were a lot of issues that weren’t done and they are taking a long time to resolve issues. I have been in this house for a month and a half and still having things that need to be corrected.

Que tengan en cuenta las fechas closing , para no hacer gastos anticipados , porque el constructor no las cumple

I pretty much knew what I was getting from a track home before purchasing it. The one thing that I thing was exceptional was the sales representative Melissa She was fantastic she send me pictures throughout the process of the build. Kept me up to date on where the construction was and was overall a huge help. She is a very sweet person. My family just loves her.

The house designs and final build are attractive but you start noticing where corners were cut and how cheap some materials are. Buying in 2021 was uncertain and the lack of communication from the selling agent made the whole process feel like a gamble. I feel that under different circumstances (not COVID, not 2021 buying spree, not material shortages) Lennar is a good company and the people are for sure really nice but the final product was “okay” when you start noticing the details. Compared to dealing with 15 person auctions for most homes, this buying experience was great and the homes do look great, I guess I’ll find out how durable this all is in the coming years. ... More

If you are going to buy a home, buy a new home, Shop around, compare Lennar was great, and efficient and helped with the mortgaging process. Everything went smoothly, Quality family homes.

Still missing numbers on my mailbox No hot water in kitchen sink

Buying the house was great but after the fact, hasnt been as good as a thought. Job was done very poorly and still to this day, my house is not completed. Workorders take forever to be submitted and contractor takes forever for the appointments to be made. Then, Lennar gets bought out by Century Homes. Not too happy with what’s going on.

Love our new villa. Four months and still no answer on how to clean the stucco off sliding glass door tracks. Seven homeowners unhappy with same problem. Hope this gets a response. Super still trying to find an answer. Should have been fixed immediately.

We never once met the construction:site manager and was never once asked if I’d like to visit the property during construction, so I just went myself many times on my own. Past homes we have always met and got to know the person responsible for our new home. Lennar- never. The sales associate was great but we had to ask her things that really were not her job because there was no other contact. For price paid more upgrades would have been good- no fridge freezer or washer dryer. After our inspection it took a few visits for them to fix some but not all. No body ever communicated to us about what would and wouldnt be repaired. More of a guessing game. Closing was not ready- house was not clean and doors not placed although we had noted these on walk through. Just seemed like we were unimportant. The fence policy was not given to us - this was a long fight to win. Positive- the house is nice and survived the hurricane without damage. ... More

This is our second time purchasing a new home and I have to say this process was a little more difficult. The lack of communication was the biggest issue for me. We were giving three different completion dates. And now that we are all moved in there are still things that need to be fixed inside the home. Everyday we're finding something that was not complete. I will say these are beautiful homes but you can tell they cut corners on certain things in the home. For instances there are no real towel racks in either of the bathrooms. The shower door does not close all the way. Our refrigerator didn't even have a filter. And you can pretty much tell these homes are rushed in the building process. But again, I can truly say the homes are beautiful but the process was not. ... More

I am VERY disappointed in the time it takes to get warranty claims taken care of, some we have been waiting weeks for. That is not much of customer service!

I had to make multiple calls to get any information and it delayed my closing and I had to escalate to the manager. Also, the warranty team is very slot in response no due diligence.

During original walkthrough we asked for things to be fixed. We waited 3 months for one thing to be fixed. The paint was still over the face plates that we removed. There is still a light switch no one can tell us what it operates. The front door is still has a wide crack that we are trying to find a way to repair it. Lastly we questioned why it takes so long for the hot water to heat in the kitchen sink and the master bedroom. It would of been nice if there s things were taken care of before or even slightly after we moved in.

I am still having issues with my Townhouse.

The town house construction started in April 2022 and was completed around May 2023, 7 months past the original October 2022 expectation date. The town house looks great and I love how it turned out! My issue was with Lennar Mortgage because it was not a smooth transition. There was too much back and forth and changes in the closing cost which almost had me pull out of the deal and my interest rate changed even though I paid to hold the interest rate (This was due to the build taking longer than expected). It was a horrible experience I would not wish on my worst enemy with Lennar Mortgage. It was super stressful in addition to my new baby and wife. ... More

I dealt with the new home consultant directly to purchase the home at Lennar wellness way. However realized that having a realtor would have made much more sense closer to the closing. The final inspection was not done correctly and there were many items left out that needed fixing. For example, one of the cabinet doors was not even painted. There were lot of paint marks on the floor in the living room. when my tenant moved in he found nails in the carpet while vacuuming and thankfully his kids did not step on them. I do like the way Lennar has built the website where all details of the lots available. I would love Lennar to take one step further to make the closing process more friendlier. I would not want to have a seperate real estate agent and pay them to do the chores while Lennar already pays for New Home consultants. It would be worth while to have them help the buyers. Also, please ensure that last mile (cleaning, making sure all items are fixed, inspection etc) are accurate. ... More

Nice homes but management needs work. Too many things going on at one time so a lot of miscommunication and things needing to be done. We've been here since Thanksgiving and things are still being done on our house that should have already been dealt with. They are being done but poor management in the process. Tried to hard to get to much done during this phase.

I think this builder doesn't pay enough attention to details. I've had far too many issues that indicate to me that the build was a rush job. Issues with the stove, dishwasher, cosmetic oversights, the almost dead sod/grass in my backyard, even down to the amount of studs in the wall that make it difficult to mount a TV in the living room. The design of the home is beautiful but it seems this builder has cut corners to save on costs. And these oversights have caused me to open a lot of service tickets for fixes when if they just took their time and reviewed their work, none of these issues wouldn't have arisen. ... More