Lennar Reviews in Orlando, FL

I think this builder doesn't pay enough attention to details. I've had far too many issues that indicate to me that the build was a rush job. Issues with the stove, dishwasher, cosmetic oversights, the almost dead sod/grass in my backyard, even down to the amount of studs in the wall that make it difficult to mount a TV in the living room. The design of the home is beautiful but it seems this builder has cut corners to save on costs. And these oversights have caused me to open a lot of service tickets for fixes when if they just took their time and reviewed their work, none of these issues wouldn't have arisen. ... More

The closing was not pleasant but they do make it affordable and the houses are beautiful. The builder does fix issues pretty quick once moved in. Some of the quality is pretty good and some could use some improvements.

The dialogue is very bad, when you want to clarify doubts, especially for a foreigner, you do not have a clear interlocutor. Nobody takes charge, you have to go to third parties to help you. The electronic means provided for communication do not work. Many interact and finally no one clears up your doubts.

I bought my house at the end of January 2022, and I was told it would be ready in 6 months, which I thought was extremely ambitious. I visited the property 5 months later and only the structure was ready. I started to get a little anxious. I visited the property 3 months later (end of October) and it had very good progress. On November 11 I was informed and confirmed that the closing would be on November 28. I travelled for the closing (I live in Canada) and when I completed the inspection visit ahead of the closing, it was clear that the house was not ready. I was asked by Lennar to stay for a couple of days in Orlando, and two days later I was asked to go back home and wait until the final touch ups were completed. It was extremely disappointing, However, I was pleased when I received a sincere phone call from the Sales Representative who gave me an apology and told me that Lennar would credit me for the expenses that I incurred in my trip to Orlando. It was a good gesture from the builder. Ten days later I completed the closing and received the property. I consider Storey Lake a very nice community. In terms of expectations. Lennar said that it would take 6 months to build the house, and it ended being 11 months. Overall, I am happy with the purchase, although there were plenty of things that could have been done differently, specially in the closing. ... More

They use wood frame which is why I gave a low grade on quality of materials. This being florida block homes survive better in extreme weather conditions.

Just know that you have the best sales rep, Yvette and the best warranty/inspector Nicole. Lennar don't give you guys grace. You two did an amazing job.

This may summarize the overall experience; 15 minutes on my way to closing, I got a call stating "not to arrive to the office because they were not ready for us yet"... I was told by the lady who showed us the house that the solar system was included with the house (which was not) and eventually cost us is a bit over $5,000 from incentives that we couldn't get because the lack of information between all involved during the sale who failed to guide us, even though that we explicitly stated several times our willingness to purchase the solar system. We could have easily stepped down from the sale or at least held it but because we were from out state and we really wanted the house, we decided to bite the bullet. Among many construction deficiencies, we are still not happy with the pavers repairs, even though that most were replaced, they all look like if they were bought second hand and still (as of today May 2. 2023) "all" look stained, not even one look new... some have foot paint and I was told, for me to remove it with "warm water and scrub", which I tried with no avail. I got like more than 50 calls asking for silly bank transactions... most of the repairs have been completed but it's a new house and it shouldn't have as many faults as it had/has.... Too many people involved that did not know or communicate with each other. It should be one centralized point of contact thus to avoid any conflicting information. I really hope that someone actually reads this! ... More

I think Lennar should have a program where then can solely help with First time home buyers who know nothing about the ins and out of purchasing. This Corporation is so big one they could afford to have a program where they assist with first time home buyers step by step starting with any and all that is hidden in the fine print. From a choice of pant color to know whether your Front door opens in or out.

Not so happy with Lennar anymore,If it wasn’t because I found a lender at the last moment I would’ve lost my deposit , and not to mention the value of the townhouse too high along with a high interest interest rate. And to make it worse a high HOA 250.00 monthly with no amenities still waiting and taking forever to make the poolside. But yes we still have to pay HOA high fee just to perceive blocks and dust . Not fair at all .

We signed for new construction in mid April 2021...we're given a tentative closing estimate of 10/31/21 to 11/14/21. Then, after obtaining permit approvals in late May...the delays started...ground was not broken on our house until September. So a 4 month delay. Covid was said to be the reason for all delays. Understandable at 1st. Then we saw homes signed for "after ours" closing in Sept...Nov and Dec. Covid did not prevent some homes from moving forward to close. It seemed to my wife and I that the original CMs had forgotten about us and it was very, very frustrating. In October, we connected with a "new CM", Mike. The meeting was initiated by our wonderful salesperson, Susan. Mike had arrived in Trinity Lakes to help push builds forward and he did help to expedite the build on our house. We were very appreciative of his efforts. Our salesperson had been communicating with the previous CMs every week and provided status updates, which we very much appreciated also. But, in my opinion the initial CMs did not follow a "first to sign" protocol regarding priority in home builds. All that said, a second CM, Kyle, was later assigned to work with Mike and together they completed our home in late February. They provided us with a top quality construction build!! So what is the old saying "Anything worth having is worth waiting for"? Irregardless of all our woes...we love the home and community, beautiful, peaceful countryside and gorgeous sunsets over the lake! Even with the delays...10 1/2 months after first signing...I would still highly recommend Lennar for the top quality product! ... More

Home design is good but cheap quality products/finishes and poor workmanship. Response to warranty claims is slow

Great location of home and neighborhood amenities. Sales team were extremely fast in responding. Customer Relations Manager was phenomenal. We felt more like a transaction in the beginning of the building process but thankfully more like a customer as we got closer to finishing the build, thanks to our sales guy and CRM guy. Happy with home. Warranty items have been addressed quickly and pain free. We had some bumps along the way in the building process, mostly delays on things, some cutting corners by trades, messy job sites, little flexibility in changes, etc..so critical for us to be as involved in the process as much as we could. Lennar staff are just stretched so much by workloads. You can tell they want to do a good job but capacity issues are real. Thankful to be moved in and have our dream home. ... More

Great home for the price. Larry with Eagle Mortgage was outstanding, as was the onsite customer service staff. The staff that works with you to correct any issues during the walk through are awful. My suggestion is make all flaws found during walk through are corrected before you pay, otherwise good luck getting things corrected. The lawn and landscaping are terrible unless you like dead grass and lots of weeds. After 6 months of living there, I finally gave up hope on getting things corrected, so I did them myself. I think it would be good customer service to at least check in with the new homeowners once it awhile. ... More

Be more attentive to details when it comes to painting job, or other finishing touches

Overall it has not been a bad experience but there have been things that have not been what I expected of buying a new home. For example I don't know how to handle my sprinkler system and I have asked a couple of times and no response to that. A couple of other things and all the responses have been not covered by warranty and that's it. I believe when you buy a brand new home, you should get help and things should be taken care of. My requests have not been big or unreasonable.

We closed the house on 8/29/2024, we had issues with the back door, did not lock; during the first walking there was no refrigerator and was brought in a week later, after hurricane Milton, the lanai roof soffits were gone and the ones left we found out they were stitched with plastic staples, poor quality of construction on a brand new home that the lanai back door roof did not held winds; resulting in the homebuyer fixing it, The bathroom door when I open the shower door it hits the countertop from the bathroom counters. Overall, with some many issues at least you should have added the blinds from the sliding doors or the washer and dryer. Don’t think I would recommend lennar. ... More

The house is not bad, but there was a lack of attention to many details, apart from an unjustified delay in its delivery. The best has been Mrs Maria Gonzalez in addressing questions and complaints. THANKS MRS MARIA!! It will be difficult for me to buy houses from Lennar again.

Overall, we were happy with the new home. We have had a few warranty items come up, but they were resolved quickly. Alexis has been great to work with on all those issues. A common theme we have experienced and heard other neighbors complaining about is how hot these houses are in the summer. Even though the air conditioning system is working as it’s supposed to, and the insulation is to spec, we found several air gaps in the attic (under the insulation). They were causing us to lose a lot of the conditioned air and gain a lot of heat. Making it hard for the system to keep up. Lennar can’t seem to fix this issue so we had to come out of pocket to find relief. Otherwise we love the community and our new home. ... More

Sales agent was great. She helped us resolve home issues even after closing when we couldn't get responses from the appropriate departments.

This was my third house purchased with Lennar, and I was really impressed by how poor the quality of finishing and details was compared to the others. They have tried hard to resolve everything, but for me it was a disappointment and I will think twice before buying the next house with them.

The construction took 2 months more than anticipated. The communication or updates on the status of the house were very poor because The construction team was not providing updates. Once we moved into the house they were multiple concerns of undone repairs and we are still dealing with necessary repairs. Also, The tiles style were changed without notice to the buyer

Post closing attendance has been poor. Problems has not been fixed after two month from closing. Special electrical problems and finishing problems. My experience has been that there is not a person from LENNAR that follows the solution to the problems. The responsibilities are avoided by appointing some other departments and the end nobody follows up.

my sales agent was terrible. closing was a nightmare. very poor communication, no response to emails, no updates. Only positive thing about the whole home buying experience is our customer relationship manager.

There is room for improvement

The system to file Repair Request online within one year warranty is convenient and response is kind of quick, but may be the large quantity and pandemic time, the request fixing cases time are waiting too long. As buyer stand point, we want to buy a good quality and ready to live the brand new home without any worry, not by having technicians to the house back and forth. Basically, I love this builder and my house design, but that will be perfect if no rush closing and less request repairs after closed.