Lennar Reviews in Orlando, FL

We closed the house on 8/29/2024, we had issues with the back door, did not lock; during the first walking there was no refrigerator and was brought in a week later, after hurricane Milton, the lanai roof soffits were gone and the ones left we found out they were stitched with plastic staples, poor quality of construction on a brand new home that the lanai back door roof did not held winds; resulting in the homebuyer fixing it, The bathroom door when I open the shower door it hits the countertop from the bathroom counters. Overall, with some many issues at least you should have added the blinds from the sliding doors or the washer and dryer. Don’t think I would recommend lennar. ... More

The house is not bad, but there was a lack of attention to many details, apart from an unjustified delay in its delivery. The best has been Mrs Maria Gonzalez in addressing questions and complaints. THANKS MRS MARIA!! It will be difficult for me to buy houses from Lennar again.

Overall, we were happy with the new home. We have had a few warranty items come up, but they were resolved quickly. Alexis has been great to work with on all those issues. A common theme we have experienced and heard other neighbors complaining about is how hot these houses are in the summer. Even though the air conditioning system is working as it’s supposed to, and the insulation is to spec, we found several air gaps in the attic (under the insulation). They were causing us to lose a lot of the conditioned air and gain a lot of heat. Making it hard for the system to keep up. Lennar can’t seem to fix this issue so we had to come out of pocket to find relief. Otherwise we love the community and our new home. ... More

Sales agent was great. She helped us resolve home issues even after closing when we couldn't get responses from the appropriate departments.

This was my third house purchased with Lennar, and I was really impressed by how poor the quality of finishing and details was compared to the others. They have tried hard to resolve everything, but for me it was a disappointment and I will think twice before buying the next house with them.

The construction took 2 months more than anticipated. The communication or updates on the status of the house were very poor because The construction team was not providing updates. Once we moved into the house they were multiple concerns of undone repairs and we are still dealing with necessary repairs. Also, The tiles style were changed without notice to the buyer

Post closing attendance has been poor. Problems has not been fixed after two month from closing. Special electrical problems and finishing problems. My experience has been that there is not a person from LENNAR that follows the solution to the problems. The responsibilities are avoided by appointing some other departments and the end nobody follows up.

my sales agent was terrible. closing was a nightmare. very poor communication, no response to emails, no updates. Only positive thing about the whole home buying experience is our customer relationship manager.

There is room for improvement

The system to file Repair Request online within one year warranty is convenient and response is kind of quick, but may be the large quantity and pandemic time, the request fixing cases time are waiting too long. As buyer stand point, we want to buy a good quality and ready to live the brand new home without any worry, not by having technicians to the house back and forth. Basically, I love this builder and my house design, but that will be perfect if no rush closing and less request repairs after closed.

Buying a home is rewarding the experience was not but we had anticipated with the lender

Some departments are faster to act and reply than others. We had a very large issue with fibre cable connection below ground that took over a month to resolve resulting in losing several bookings.

Submitted a work ticket to have my doorbell relocated due to it being extremely low compared to other houses and visibility of doorbell camera for my household safety & security. Followed up with sending messages to representative and have not received any response.

Our home is beautiful but we have to have several things corrected which we shouldn’t have had to do since it’s a brand new house. The main thing is the painting - both inside and outside the house. It seems like it was rushed and several walls had to be repainted. We have had to put in tickets, then schedule appointments, then be home for the repairs. It is time consuming and, like I said, shouldn’t have happened since this is a brand new house.

Make sure you really check out the home before you buy, when we moved in the house was a mess, painting and a few carpentry items were done very sloppy. Paint on the floor every where.

Everything started off amazing, however they rushed the close of our house leaving many issues after close. We are still finding issues, but likely we are still under warranty and the warranty department has been great. The sales rep. Bob was also fantastic. I am torn on if I would recommend Lennar as the closing process was absolutely horrible.

After months of delays, which I’ve learned seems to be the norm when building a new home, I finally moved in. There have been some issues that needed addressing & so far many of them have been. My closing experience was four hours of Awful with CalAtlantic title but the best part of my new home experience was working with Shane S. the contractor. If it would not have been for him I may have called it quits. Being able to choose the floors, counters & cabinets was great. There are still a few issues needing to be completed but overall my home is beautiful & I love my view.

The sale staff was nice to deal with However, the quality of the products is not . The construction Materials used are very ship. I was expecting more. For the money that I paid, and when something is reported to the guarantee company and they put so many excuses. Exemple: I called the guarantee because the Garage floor is cracking and they said that it is not covered by the warranty. It happened when I had 2 weeks leaving in the house. No doubt so sheap materials.

We had quite few issues with our build, the workmanship was poor in several areas. . From Garage Flooring to Drywalls. The buying process was also bit clunky. Despite having the "high tech" communication tools, it was still not as smooth as it could have been. Overall. It has been average quality of build and process. Nothing really wow'ed or impressed us. This was our 4th time purchasing New Construction, so are familiar with process. So, our feedback is just "ok" could have been worse. But we have seen much better build and process as well. The quality and after build service/support... only time will tell ... More

Our new home consultant was fabulous. Our loan folks were helpful and on top of things. Our issues started with the walk through and the builder. We did our first walk through a week before our closing date to make sure that items were addressed prior to closing. With our final walk through, nothing was addressed from the the week prior. So when we closed and moved in, we had people coming in an out to do work. The lady who did our walk through and orientation disappeared on us after telling us she would in touch to help get our issues resolved. We finally had someone new assigned to help us, but not without us reaching out constantly for answers. Hopefully nothing else major comes up and the house stays intact for the next couple decades. ... More

Overall I wouldn't recommend a Lennar community to others. You are inundated with so many different people during the buying and closing process, who knows who anyone is and why are there so many different titled people to handle this process. They don't all communicate together and it shouldn't be my job solely to keep everyone up to date, especially if I'm not receiving answers for issues. I was under the impression that I wouldn't be dealing with the same type of unexpected issues that arise when buying an already established home. We've had the electricians and plumbers out numerous times since closing and moving in. Our home should not have been plumbed backward and that is something that should have been caught in an inspection. Items on a to do list for a pre closing walkthrough should be addressed and not have to be made an exception when not completed by closing. I just expected something different for a new build home vs buying non new build. ... More

Most of the process with Lennar was reasonable, but my closing was rushed as the home was not actually ready for the scheduled closing. In fact during the final walkthrough on the day of closing they had still not installed appliances. Because everything was not quite ready for closing the final punchlist had about 50 items that needed to be addressed. After closing it has been a challenge getting the contractors to complete the items. It is now 2 months after closing, and more than half the list has still not been addressed. Of the items completed many of them I just decided to take care of myself since it seems nearly impossible to get some of the contractors out to finish up. ... More

The house is nice and has decent finishes. They have been very prompt fixing the any issues. the house was exactly as promised and in the time frame indicated. Melissa did an amazing job in keeping us updated through the house building process

Overall the quality control systems by lennar are poor to average at best. Their system is cumbersome and it takes many attempts in order to get issues resolved. Seem like they are rushing delivery of homes in order to make up monthly numbers to meet Wall Street expectations and in so doing a lot is left undone before closing which forces you into warranty for completion. Worked with many builders and it definitely seem that upper management needs to re-evaluate at their operations.

Should understand and respect buyers more