Lennar Reviews in Orlando, FL

Some departments are faster to act and reply than others. We had a very large issue with fibre cable connection below ground that took over a month to resolve resulting in losing several bookings.

Submitted a work ticket to have my doorbell relocated due to it being extremely low compared to other houses and visibility of doorbell camera for my household safety & security. Followed up with sending messages to representative and have not received any response.

Our home is beautiful but we have to have several things corrected which we shouldn’t have had to do since it’s a brand new house. The main thing is the painting - both inside and outside the house. It seems like it was rushed and several walls had to be repainted. We have had to put in tickets, then schedule appointments, then be home for the repairs. It is time consuming and, like I said, shouldn’t have happened since this is a brand new house.

Make sure you really check out the home before you buy, when we moved in the house was a mess, painting and a few carpentry items were done very sloppy. Paint on the floor every where.

Everything started off amazing, however they rushed the close of our house leaving many issues after close. We are still finding issues, but likely we are still under warranty and the warranty department has been great. The sales rep. Bob was also fantastic. I am torn on if I would recommend Lennar as the closing process was absolutely horrible.

After months of delays, which I’ve learned seems to be the norm when building a new home, I finally moved in. There have been some issues that needed addressing & so far many of them have been. My closing experience was four hours of Awful with CalAtlantic title but the best part of my new home experience was working with Shane S. the contractor. If it would not have been for him I may have called it quits. Being able to choose the floors, counters & cabinets was great. There are still a few issues needing to be completed but overall my home is beautiful & I love my view.

We had quite few issues with our build, the workmanship was poor in several areas. . From Garage Flooring to Drywalls. The buying process was also bit clunky. Despite having the "high tech" communication tools, it was still not as smooth as it could have been. Overall. It has been average quality of build and process. Nothing really wow'ed or impressed us. This was our 4th time purchasing New Construction, so are familiar with process. So, our feedback is just "ok" could have been worse. But we have seen much better build and process as well. The quality and after build service/support... only time will tell ... More

Our new home consultant was fabulous. Our loan folks were helpful and on top of things. Our issues started with the walk through and the builder. We did our first walk through a week before our closing date to make sure that items were addressed prior to closing. With our final walk through, nothing was addressed from the the week prior. So when we closed and moved in, we had people coming in an out to do work. The lady who did our walk through and orientation disappeared on us after telling us she would in touch to help get our issues resolved. We finally had someone new assigned to help us, but not without us reaching out constantly for answers. Hopefully nothing else major comes up and the house stays intact for the next couple decades. ... More

Overall I wouldn't recommend a Lennar community to others. You are inundated with so many different people during the buying and closing process, who knows who anyone is and why are there so many different titled people to handle this process. They don't all communicate together and it shouldn't be my job solely to keep everyone up to date, especially if I'm not receiving answers for issues. I was under the impression that I wouldn't be dealing with the same type of unexpected issues that arise when buying an already established home. We've had the electricians and plumbers out numerous times since closing and moving in. Our home should not have been plumbed backward and that is something that should have been caught in an inspection. Items on a to do list for a pre closing walkthrough should be addressed and not have to be made an exception when not completed by closing. I just expected something different for a new build home vs buying non new build. ... More

Most of the process with Lennar was reasonable, but my closing was rushed as the home was not actually ready for the scheduled closing. In fact during the final walkthrough on the day of closing they had still not installed appliances. Because everything was not quite ready for closing the final punchlist had about 50 items that needed to be addressed. After closing it has been a challenge getting the contractors to complete the items. It is now 2 months after closing, and more than half the list has still not been addressed. Of the items completed many of them I just decided to take care of myself since it seems nearly impossible to get some of the contractors out to finish up. ... More

The house is nice and has decent finishes. They have been very prompt fixing the any issues. the house was exactly as promised and in the time frame indicated. Melissa did an amazing job in keeping us updated through the house building process

Overall the quality control systems by lennar are poor to average at best. Their system is cumbersome and it takes many attempts in order to get issues resolved. Seem like they are rushing delivery of homes in order to make up monthly numbers to meet Wall Street expectations and in so doing a lot is left undone before closing which forces you into warranty for completion. Worked with many builders and it definitely seem that upper management needs to re-evaluate at their operations.

Should understand and respect buyers more

I waited for months for Storey Park K 50 to finally open up lots for sale. Despite talking to my sales rep monthly waiting for it to open when the phase finally opened up for sale, my sales rep notified me after they had already sold the first 5 lots, which cause me to miss out on lower purchase price on the first lot offering. After signing, the house took longer than expected to start building, however the other homes beside us were always being built quicker. We always experienced delays compared to our neighbors to the point that in Nov 2021, the builder was rushing to finish our home to meet Lennar's year-end goal. The builder missed and had to rescheduled the new home orientation and final walk-thru 3 times because they just weren't done. We were not able to complete a home inspection with our approved home inspector either. Then on 11/30/2021 at 5:45pm, Lennar Title called for us to close that evening at 9pm. A final walk-thru was done with a punchlist that was very long. It was all too rushed and we had to close on the house with unfinished, unclean items. Lennar Mortgage and Lennar Title were unresponsive for the entire time and showed up at the end (1-2 days before closing on Thanksgiving holiday) to ask for documentation. The reps at each of these were not friendly and at time rude. Ever since closing on 11/30/2021, we had had weekly visits from different trades (that we have had to be badgering Lennar to send us) to fix, repair, and/or finish up the items on the punchlist. The lot was not properly graded and we are having drainage issues. Lennar keeps saying there are delays. One of the exterior doors to the house is damaged and Lennar had stopped following thru to fix it. Finally, the "Everything is included" concept only benefits Lennar and not the homeowner. In this new K50 phase, we have paid more money than any previous phase and received less quality items (i.e. shingle roof instead of title, lesser quality appliances, lesser quality garage doors, and outdated color brick pavers). The builder also put in a massive garden, which we did not want, in the backyard taking away much of our green space. I have built many homes in the past and this by far was the most stressful and annoying experience. I do not plan on using Lennar again in the future nor recommending them. ... More

Whoever inspects the homes during construction were not checking them carefully. Lennar makes you jump through hoops to have your own inspectors come in.

When I sign the contract everything was perfect. After my loan officer was supposed to be reaching out or answering questions, it was a nightmare trying to get a hold of him. I had to remind him that this was an important life event and that we should have constant communication and his job was to answer my questions. Also, I had a coupon that was an internal program to be applied to my purchase and the vendor was telling us that it was an old program and that there was no way that this could be applied even when the coupon was new (just received) and I had to present it up to 30 days prior to closing. After a month going back and forth and escalating up until it reached out to the Vice President, then it was applied. When doing the walk through, we marked everything that needed to be corrected in the house which was mostly paint. After a week, on the final walk through, nothing was corrected even when the contractor had everything checked marked as completed. I love my house, but it was not an easy process and I feel like everyone was trying to take advantage of us. ... More

Quality of workmanship is lacking. Lots of shortcuts taken. Promises made and not delivered or had to remind several times. Closing day was a fiasco.

I should get reimbursed the $125 that I paid to get doors shaved off from the bottom. I was told that they will not do it. Then was told that they would after I paid for it.

Beautiful houses do not inspect or follow up contractors on the quality of their materials and finishes when delivering “the house of my dream

Although they did a great job at contacting me but they should hire more quality vendors. The rack or hanging shelf in my master closet came off the wall..right after their vendor fixed, it came off again.. i called Lennar warranty service and tell them the closet wall need additional studs to support the shelf. They were more interested and asking me why the vendor did relocate the shelf or maybe there was too much weight, than listening to my concerns.

Buyers should receive a gallon of mineral spirits and a box of razor blades at closing to clean up all of paint overspray and tile adhesive. Plus floors were filthy at possession when Lennar had ample time to clean and dead bugs were everywhere!

We were happy to find a home that fit our needs - that gave us the space and aesthetics we wanted in an area that we are so happy with. I would be lying if I said we weren't worried going in to this transaction as Lennar has MANY negative reviews scattered about the internet. From sale to close, and beyond, I can summarize our interactions, both good and bad, as mediocre. This is largely because, I feel, there is a lack of ownership across the experience. Lennar personnel are quicker to pass the responsibility on to another person than to find a solution themselves. I'm not sure if this because there is a lack of a culture of ownership or because no one is empowered to do the right thing, but this theme is prevalent throughout. There were glimmer's of stellar service and I commended each of those individuals, but not enough of them to raise our rating of our experience with Lennar. The Good: The Customer Service Manager was quite helpful and knowledgeable and came out promptly to resolve an issue with the dishwasher...unfortunately, that was the last time he was this helpful. Our home is beautiful and we are happy here. Luckily, we were spared some of the horror stories other Lennar homeowners or even some of our neighbors have. The Bad: Our walkthrough date was "forgotten" about and they were unprepared when we arrived, the home was not completed upon closing, options and upgrades available for the home were VERY limited and unnecessarily stringent, workmanship was occasionally sloppy (who is doing quality control?), the representative of walkthrough is a professional liar who spent an hour misinforming us and giving empty promises. Painters were no-call/no-show on several occasions, Lennar sold a large percentage of our neighborhood to Chinese investors that rented the homes out. As a result, we have teenagers living 6-8 to a home and throwing parties, instead of having a strong and safe sense of security with actual homeowners (there are only three homeowners on our street). Materials are cheap and nothing feels well thought out. Our kitchen and laundry room were designed/built around the provided appliances (who does that?) To summarize, mediocre is the best word to describe our experience. My growing family is happy in our home and we've not had any huge issues that remain unresolved yet. But, as was explained to us several times by sales staff during the purchase, "Lennar is numbers focused," this is very clear. Seemingly for Lennar, numbers > people. ... More

I originally signed for my home to start construction on March 2022 with a tentative date of completion for October 2022 but the home was not delivered until July 2023. The home itself was delivered up to par in terms of quality and everything so far has been working well. My only complaint again is that the home took way too long to complete, in fact, I visited my lot every week and for months and months, there was no progress made in its construction until about 4 or 5 months before July. When I expressed my concerns to my sales rep he said there were delays in materials and labor, but other homes that started construction way after mine were more advanced in the process than mine. So in other words, people who signed their contract months after me got their homes delivered faster than me by like 3 months approximately. Which seems unfair given that I signed my contract before they did. ... More

Sales person- Anyelyz was good. She was professional and approachable. Construction Manager could monitor workers more directly, so the end results matches expectations. Quality requires direct supervision.

Once I closed, it became almost impossible to get the construction team out to complete the home, all items found and documented before closing. While I like my home, it doesn’t feel like home with all of the pending, incomplete items (including missing trim and tape on drywall/paint issues).