Lennar Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About Lennar.
Read all 692 verified reviews from homeowners that built a new home with Lennar in the Orlando area. Orlando homeowners have rated Lennar an average 3.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Orlando Area
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Customer Reviews
Directs Business Away
- John M.
- Verified HomeBuyer
- September 06, 2022
- Groveland, FL
If you only want good reviews what does that accomplish for making the company better. You're all a joke
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - The experience was and still has been so bad, I would not recommend
- Natalia C.
- Verified HomeBuyer
- September 06, 2022
- Leesburg, FL
The experience was and still has been so bad, I would not recommend anyone this builder sadly. The service has not been good, still after 2 months of moving in to the house I still have things that have not been fixed, things that should have been done before the closing date.
Lennar responded:
Hi thank you for writing this review and apologize for the experience. Please send us an email with anything outstanding in which we could provide some follow-up at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Homeowner
- Carmen C.
- Verified HomeBuyer
- September 06, 2022
- Saint Cloud, FL
I have buy a few new home in my life. This been the worse a sloppy job was done on the finishing touch this home wasn’t moving ready. On my 1st call to repair stuff I put in 7 request. Forget outside work that a mother call. Really disappointed
Lennar responded:
Hello Carmen and thank you for sharing your comments about your new home. We are sorry for the difficulties you've described. If there are any items outstanding, please send a message with details to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 3
Responsiveness 1
Not a great experience for 1st time buyer.
- Edgar O.
- Verified HomeBuyer
- September 06, 2022
- Saint Cloud, FL
Not a great experience for a 1st time home buyer. Bad communication, there was never an answer on time, still having issues and there not being addressed or taking care of, was not provided the important information.
Lennar responded:
Hi Edgar, We thank you for taking the time to write this review. We are sorry to hear about the communication issues you mention having during your home buying experience, we appreciate your feedback. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 1
Poor Quality Builder - No Responses - Not recommended
- Lazaro M.
- Verified HomeBuyer
- August 30, 2022
- Kissimmee, FL
Lennar is no longer the company that use to be. The quality of their new homes is truly sad to see. My issue can be summarized in one sentence: Brand new home with a huge leak on the roof! Took MONTHS for them to resolve the issues. All they care about is closing closing closing. Consider other options for a new home purchase.
Lennar responded:
Hi Lazaro, thank you for your comments. We are sorry to hear about your roof. if there are still any outstanding issues, please send a message to us at corporatecustomercare@lennar.com with your address, so we can review and follow up. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 1
After the sale
- James V.
- Verified HomeBuyer
- August 23, 2022
- Groveland, FL
Once you close your house, they dissappear. Issues take them forever to get to. I ended up fixing things myself. Also lied to me saying they changed things on my house yet the houses under construction now have what was missing. They just didn't want to spend the time to get it right.
Lennar responded:
Hello James, thank you for writing this review. We want to apologize for the frustrations you have experienced with the quality and communication of your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
the sales person was amazng after That it went downhill do not use Lennar mortgage
- Brian L.
- Verified HomeBuyer
- August 21, 2022
- Saint Cloud, FL
The house is nice and has decent finishes. They have been very prompt fixing the any issues. the house was exactly as promised and in the time frame indicated. Melissa did an amazing job in keeping us updated through the house building process
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Terrible
- Paul B.
- Verified HomeBuyer
- August 16, 2022
- Saint Cloud, FL
Having a hard time getting things fixed or people over to fix items that should have been done at closing. Wouldn’t recommend lennar and will learn from this company moving forward.
Lennar responded:
Hi Paul, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 3
Responsiveness 1
Very smooth process, quick response to questions!
- Yanhui L.
- Verified HomeBuyer
- August 08, 2022
- Saint Cloud, FL
The sales representative and the construction manager are very helpful on keeping me aware of the building process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - my sales agent was terrible.
- Anonymous
- Verified HomeBuyer
- August 03, 2022
- Winter Garden, FL
my sales agent was terrible. closing was a nightmare. very poor communication, no response to emails, no updates. Only positive thing about the whole home buying experience is our customer relationship manager.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 4
Kenneth
- Tracey L.
- Verified HomeBuyer
- August 02, 2022
- Saint Cloud, FL
Overall the experience of this home was extremely disappointing and frustrating. The house was not clean and welcoming when entering a brand new home due to the following discoveries after closing: Damages to the walls, paint left on the floor, grout left on the titles, thermal expansion tank installed incorrectly twice, Green tape left on all of the bedroom doors, blue and green tape peeled off and left on the floor & carpets.Tire marks left on garage floor. the home was not cleaned and prep as promised by Lennar for closing. Many items that were identified during the walkthrough were not ...
Lennar responded:
Hi Tracey, we are sorry to hear about your experience.
If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care Team
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - We absolutely love love love our home
- Parnell M.
- Verified HomeBuyer
- July 26, 2022
- Mount Dora, FL
We absolutely love love love our home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 3
Lennar - For the price I was expecting better appliances and ability to
- Anonymous
- Verified HomeBuyer
- July 26, 2022
- Saint Cloud, FL
For the price I was expecting better appliances and ability to make changes, the guy who came to cut the grass which wasn’t cut ,never rings to let me know that he was here and did it a crappie job and the appliances guys had attitude, Overall I won’t recommend LENNAR to my family.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
EXCELLENT
- Mazin A.
- Verified HomeBuyer
- July 26, 2022
- Kissimmee, FL
GREAT! JUST BE PREPARE , AND CHOOSE THE RIGHT HOME . I WILL DEFINITELY BUY WITH LENNAR AGAIN .
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Its been a roller coaster
- Anonymous
- Verified HomeBuyer
- July 23, 2022
- Kissimmee, FL
Love the house however there has been numerous issues. Took 14 months instead of the 4 months I was told it would take to build. Had about 3 sales contacts after making down payment and a period with no contact for updates on home progress due to high staff turnover. New Home Sales Consultant is hard to reach but Warranty Customer Service is very responsive. House appears well built, but electrical ground rod was left protruding through grass, contractor tractor drove over cable tower causing damage and deep tire tracks in lawn, nail was left protruding through porch floor, contractor left ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Extremely unsatisfied owner
- Anonymous
- Verified HomeBuyer
- July 23, 2022
- Groveland, FL
Worst new home buying experience ever and I will never buy Lennar home.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Worse experience ever
- Gizele D.
- Verified HomeBuyer
- July 19, 2022
- Saint Cloud, FL
Terrible, more than a month and I don’t even have a shower at home worse experience ever. House with a lot of problems. I was trick.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
High pressure and coercion to buy a home that wasn’t finished
- Heidi R.
- Verified HomeBuyer
- July 19, 2022
- Saint Cloud, FL
Our home buying experience wasn’t bad at first but the closer we got to closing the worse the experience was. The mortgage company told us they couldn’t lock our rate when I asked and then when our payment jumped up $400 in a matter of two months, they finally locked our rate. We were told we would close mid June so we scheduled our family vacation for the last week or May. Only to be told, that we’d close on 5/31/22. We checked the house before we left and it did not look ready for closing. We were correct. Lennar forced the closing with many items incomplete. Upon arriving back from ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 3
Nait home owner
- Nait T.
- Verified HomeBuyer
- July 19, 2022
- Groveland, FL
Closing was delivered as promised, many things were not properly completed and yet to be completed. The staff was very friendly, easy to communicate with, while the house was built to my expectation. Hope to have the blue tape remove soon. The house is great, we love it, ty Ryan
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 3
Lennar - Terrible overall experience.
- Juan T.
- Verified HomeBuyer
- July 19, 2022
- Mount Dora, FL
Terrible overall experience. The homes are quickly built we zero attention to detail. I’ve been there for close to two months and we’re still trying to finish repairs from initial walk through.
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 1
Lennar - everything is nice and the closing also went smooth.
- Kishor P.
- Verified HomeBuyer
- July 19, 2022
- Mount Dora, FL
everything is nice and the closing also went smooth.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overall poor to average quality of workmanship by vendors and quality control by Lennar
- Anonymous
- Verified HomeBuyer
- July 19, 2022
- Saint Cloud, FL
Overall the quality control systems by lennar are poor to average at best. Their system is cumbersome and it takes many attempts in order to get issues resolved. Seem like they are rushing delivery of homes in order to make up monthly numbers to meet Wall Street expectations and in so doing a lot is left undone before closing which forces you into warranty for completion. Worked with many builders and it definitely seem that upper management needs to re-evaluate at their operations.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Muy mala experiencia con la respuesta a los detalles y problemas de la casa
- Willy V.
- Verified HomeBuyer
- July 19, 2022
- Kissimmee, FL
Falta de compromiso para resolver los problemas
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 1
Awesome
- Leonardo R.
- Verified HomeBuyer
- July 13, 2022
- Kissimmee, FL
Everything was awesome!! Brian and Sherry were super specials in the process, 100% recommended.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lack of communication and under powered AC
- Bradley L.
- Verified HomeBuyer
- July 12, 2022
- Groveland, FL
Throughout the purchase process I was told things by the Lennar realtor that were later found out to be straight lies. They told me that all the supply’s were secured and the only issue would be labor. My house was then delayed for 10 months with no real explanation. But I’m pretty sure it was delayed to get smaller houses done to meet Lennar’s quota for their stock value. The walk thru got delayed until the day of close even though I was repeatedly told how detailed their quality checks were flawless nothing was addressed before closing. The washer and dryer were not even fully hooked up. ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
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