Lennar Reviews in Orlando, FL

Most of the process with Lennar was reasonable, but my closing was rushed as the home was not actually ready for the scheduled closing. In fact during the final walkthrough on the day of closing they had still not installed appliances. Because everything was not quite ready for closing the final punchlist had about 50 items that needed to be addressed. After closing it has been a challenge getting the contractors to complete the items. It is now 2 months after closing, and more than half the list has still not been addressed. Of the items completed many of them I just decided to take care of myself since it seems nearly impossible to get some of the contractors out to finish up. ... More

The house is nice and has decent finishes. They have been very prompt fixing the any issues. the house was exactly as promised and in the time frame indicated. Melissa did an amazing job in keeping us updated through the house building process

my sales agent was terrible. closing was a nightmare. very poor communication, no response to emails, no updates. Only positive thing about the whole home buying experience is our customer relationship manager.

Overall the quality control systems by lennar are poor to average at best. Their system is cumbersome and it takes many attempts in order to get issues resolved. Seem like they are rushing delivery of homes in order to make up monthly numbers to meet Wall Street expectations and in so doing a lot is left undone before closing which forces you into warranty for completion. Worked with many builders and it definitely seem that upper management needs to re-evaluate at their operations.

We signed for new construction in mid April 2021...we're given a tentative closing estimate of 10/31/21 to 11/14/21. Then, after obtaining permit approvals in late May...the delays started...ground was not broken on our house until September. So a 4 month delay. Covid was said to be the reason for all delays. Understandable at 1st. Then we saw homes signed for "after ours" closing in Sept...Nov and Dec. Covid did not prevent some homes from moving forward to close. It seemed to my wife and I that the original CMs had forgotten about us and it was very, very frustrating. In October, we connected with a "new CM", Mike. The meeting was initiated by our wonderful salesperson, Susan. Mike had arrived in Trinity Lakes to help push builds forward and he did help to expedite the build on our house. We were very appreciative of his efforts. Our salesperson had been communicating with the previous CMs every week and provided status updates, which we very much appreciated also. But, in my opinion the initial CMs did not follow a "first to sign" protocol regarding priority in home builds. All that said, a second CM, Kyle, was later assigned to work with Mike and together they completed our home in late February. They provided us with a top quality construction build!! So what is the old saying "Anything worth having is worth waiting for"? Irregardless of all our woes...we love the home and community, beautiful, peaceful countryside and gorgeous sunsets over the lake! Even with the delays...10 1/2 months after first signing...I would still highly recommend Lennar for the top quality product! ... More

Should understand and respect buyers more

There is room for improvement

I waited for months for Storey Park K 50 to finally open up lots for sale. Despite talking to my sales rep monthly waiting for it to open when the phase finally opened up for sale, my sales rep notified me after they had already sold the first 5 lots, which cause me to miss out on lower purchase price on the first lot offering. After signing, the house took longer than expected to start building, however the other homes beside us were always being built quicker. We always experienced delays compared to our neighbors to the point that in Nov 2021, the builder was rushing to finish our home to meet Lennar's year-end goal. The builder missed and had to rescheduled the new home orientation and final walk-thru 3 times because they just weren't done. We were not able to complete a home inspection with our approved home inspector either. Then on 11/30/2021 at 5:45pm, Lennar Title called for us to close that evening at 9pm. A final walk-thru was done with a punchlist that was very long. It was all too rushed and we had to close on the house with unfinished, unclean items. Lennar Mortgage and Lennar Title were unresponsive for the entire time and showed up at the end (1-2 days before closing on Thanksgiving holiday) to ask for documentation. The reps at each of these were not friendly and at time rude. Ever since closing on 11/30/2021, we had had weekly visits from different trades (that we have had to be badgering Lennar to send us) to fix, repair, and/or finish up the items on the punchlist. The lot was not properly graded and we are having drainage issues. Lennar keeps saying there are delays. One of the exterior doors to the house is damaged and Lennar had stopped following thru to fix it. Finally, the "Everything is included" concept only benefits Lennar and not the homeowner. In this new K50 phase, we have paid more money than any previous phase and received less quality items (i.e. shingle roof instead of title, lesser quality appliances, lesser quality garage doors, and outdated color brick pavers). The builder also put in a massive garden, which we did not want, in the backyard taking away much of our green space. I have built many homes in the past and this by far was the most stressful and annoying experience. I do not plan on using Lennar again in the future nor recommending them. ... More

They use wood frame which is why I gave a low grade on quality of materials. This being florida block homes survive better in extreme weather conditions.

The system to file Repair Request online within one year warranty is convenient and response is kind of quick, but may be the large quantity and pandemic time, the request fixing cases time are waiting too long. As buyer stand point, we want to buy a good quality and ready to live the brand new home without any worry, not by having technicians to the house back and forth. Basically, I love this builder and my house design, but that will be perfect if no rush closing and less request repairs after closed.

Whoever inspects the homes during construction were not checking them carefully. Lennar makes you jump through hoops to have your own inspectors come in.

Home design is good but cheap quality products/finishes and poor workmanship. Response to warranty claims is slow

When I sign the contract everything was perfect. After my loan officer was supposed to be reaching out or answering questions, it was a nightmare trying to get a hold of him. I had to remind him that this was an important life event and that we should have constant communication and his job was to answer my questions. Also, I had a coupon that was an internal program to be applied to my purchase and the vendor was telling us that it was an old program and that there was no way that this could be applied even when the coupon was new (just received) and I had to present it up to 30 days prior to closing. After a month going back and forth and escalating up until it reached out to the Vice President, then it was applied. When doing the walk through, we marked everything that needed to be corrected in the house which was mostly paint. After a week, on the final walk through, nothing was corrected even when the contractor had everything checked marked as completed. I love my house, but it was not an easy process and I feel like everyone was trying to take advantage of us. ... More

Buying a home is rewarding the experience was not but we had anticipated with the lender

Quality of workmanship is lacking. Lots of shortcuts taken. Promises made and not delivered or had to remind several times. Closing day was a fiasco.

Great location of home and neighborhood amenities. Sales team were extremely fast in responding. Customer Relations Manager was phenomenal. We felt more like a transaction in the beginning of the building process but thankfully more like a customer as we got closer to finishing the build, thanks to our sales guy and CRM guy. Happy with home. Warranty items have been addressed quickly and pain free. We had some bumps along the way in the building process, mostly delays on things, some cutting corners by trades, messy job sites, little flexibility in changes, etc..so critical for us to be as involved in the process as much as we could. Lennar staff are just stretched so much by workloads. You can tell they want to do a good job but capacity issues are real. Thankful to be moved in and have our dream home. ... More

Some departments are faster to act and reply than others. We had a very large issue with fibre cable connection below ground that took over a month to resolve resulting in losing several bookings.

I should get reimbursed the $125 that I paid to get doors shaved off from the bottom. I was told that they will not do it. Then was told that they would after I paid for it.

Submitted a work ticket to have my doorbell relocated due to it being extremely low compared to other houses and visibility of doorbell camera for my household safety & security. Followed up with sending messages to representative and have not received any response.

Beautiful houses do not inspect or follow up contractors on the quality of their materials and finishes when delivering “the house of my dream

Although they did a great job at contacting me but they should hire more quality vendors. The rack or hanging shelf in my master closet came off the wall..right after their vendor fixed, it came off again.. i called Lennar warranty service and tell them the closet wall need additional studs to support the shelf. They were more interested and asking me why the vendor did relocate the shelf or maybe there was too much weight, than listening to my concerns.

Buyers should receive a gallon of mineral spirits and a box of razor blades at closing to clean up all of paint overspray and tile adhesive. Plus floors were filthy at possession when Lennar had ample time to clean and dead bugs were everywhere!

Our home is beautiful but we have to have several things corrected which we shouldn’t have had to do since it’s a brand new house. The main thing is the painting - both inside and outside the house. It seems like it was rushed and several walls had to be repainted. We have had to put in tickets, then schedule appointments, then be home for the repairs. It is time consuming and, like I said, shouldn’t have happened since this is a brand new house.

Make sure you really check out the home before you buy, when we moved in the house was a mess, painting and a few carpentry items were done very sloppy. Paint on the floor every where.

Great home for the price. Larry with Eagle Mortgage was outstanding, as was the onsite customer service staff. The staff that works with you to correct any issues during the walk through are awful. My suggestion is make all flaws found during walk through are corrected before you pay, otherwise good luck getting things corrected. The lawn and landscaping are terrible unless you like dead grass and lots of weeds. After 6 months of living there, I finally gave up hope on getting things corrected, so I did them myself. I think it would be good customer service to at least check in with the new homeowners once it awhile. ... More