Lennar Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About Lennar.
Read all 692 verified reviews from homeowners that built a new home with Lennar in the Orlando area. Orlando homeowners have rated Lennar an average 3.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Orlando Area
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Customer Reviews
Qi
- Ping Q.
- Verified HomeBuyer
- July 12, 2022
- Kissimmee, FL
So great that time !pleasant experience!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
TERRIBLE experience
- Madison P.
- Verified HomeBuyer
- July 12, 2022
- Groveland, FL
We went and looked at the exact home that we wanted, it looked wonderful. We were told that everything in that house is what we were getting. Wood-like tile, crown molding that you can actually see (we got molding that is about two inches thick, useless waste of money), etc. NOT what we got AT ALL. Our house was supposed to be done in November, then we were told December, & every month that it wasn’t ready, we were told it would be ready the next month, until finally, May rolls around & it was done. There are still holes and dents in the walls, the baseboards are either caked with paint/caulk ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Issues noted of first WT that were supposed to be fix by closing date still have been done (moved in 2 months ago) and still waiting for the responds.
- Luis A.
- Verified HomeBuyer
- July 12, 2022
- Kissimmee, FL
My apologies I cant give a good review.
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
Lennar - Good value and experience for the home buying process.
- Donald D.
- Verified HomeBuyer
- July 12, 2022
- Sanford, FL
Good value and experience for the home buying process.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Erik
- Anonymous
- Verified HomeBuyer
- July 12, 2022
- Saint Cloud, FL
Lennar's customer service is absolutely horrible. The responsiveness to customer issues is non-existent and no one seems to care that the home you are moving in to could be your place of living for the next 20 years or so. They seem more concerned with getting you closed and signed, your money in their hands then they stop responding to you. Slight issues are lumped in with major shortfalls in the construction and their response is, "it could take up to 90 days to resolve your issues". Avoid this developer if at all possible, and if you do buy a home from them ensure you are able to stop ...
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Great company, poor service
- Anonymous
- Verified HomeBuyer
- July 12, 2022
- Kissimmee, FL
It’s really hard to communicate with the office staff, once closing came they didn’t care about multiple issues included those mentioned regarding the house. Response times are extremely high, with people having to follow up multiple times to get a response.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 2
Awful
- Beatriz V.
- Verified HomeBuyer
- July 06, 2022
- Saint Cloud, FL
These is our second time buying a home and the experience with Lennar is awful. No one respond in a timely manner to any situation. Home was close with lots of open items that I need to follow up week and no one can confirm when they are going to get fix. The right hand does not know what the left hand does. The quality of equipment and construction do not match the price. Every time I call for follow up have to go over what is needed, they do keep track of customer situations or items. You ticket/open items is like a hot potato because no one is accountable to get the issue resolved they ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - Lennar has made my home buying experience a nightmare, i will
- Jason S.
- Verified HomeBuyer
- July 05, 2022
- Winter Garden, FL
Lennar has made my home buying experience a nightmare, i will never buy a Lennar home again.
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 3
Lennar made my buy experience easy and very professional.
- Edwin P.
- Verified HomeBuyer
- July 05, 2022
- Groveland, FL
It was a very positive experience with lennar to purchase a new home and having all issues resolved.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - We love the layout of the house and the neighborhood.
- Margaret K.
- Verified HomeBuyer
- July 05, 2022
- Mount Dora, FL
We love the layout of the house and the neighborhood. We do regret buying from Lennar. We were outright lied to and were extremely disappointed in the process. There were a few people along the way that were very nice but it appears Lennar employees are trained to make money, not care about people.
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Lennar - Make sure that you go through entire home and document all that
- Anthony B.
- Verified HomeBuyer
- June 28, 2022
- Leesburg, FL
Make sure that you go through entire home and document all that needs to be fixed an make sure it is done prior to you signing paperwork. If not it will take forever to get it done. Lennar financial team was great.
Total Score 3
Quality 3
Trustworthiness 1
Responsiveness 1
Lennar - Dont rush into an agreement with Lennar.
- Wendal L.
- Verified HomeBuyer
- June 28, 2022
- Saint Cloud, FL
Dont rush into an agreement with Lennar. Inspect inspect inspect. Buyer beware.
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 3
Second time around was a disaster.
- Burnham L.
- Verified HomeBuyer
- June 22, 2022
- Mount Dora, FL
Lennar did not deliver as promised. It's my second home with Lennar. It's NOTHING like the first time. From the timeliness to quality of work being subpar. Quite honestly im NOT a happy camper. The only thing I got from Lennar on a timely and consistent basis was EXCUSES that didn't make sense.
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 3
Lennar - Communication from Lennar was excellent all the time.
- Antonio M.
- Verified HomeBuyer
- June 14, 2022
- Saint Cloud, FL
Communication from Lennar was excellent all the time. Sales contact Jeff was excellent. Very poor quality on house finishes compare to previous new homes I bought.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
Lennar - During the purchasing process, information about expected closing
- Anonymous
- Verified HomeBuyer
- June 08, 2022
- Saint Cloud, FL
During the purchasing process, information about expected closing date from the selling agent was not clear, causing thousands dollars of extra cost in financing. Water leak was found soon after moving in, caused water damage.
Total Score 3
Quality 3
Trustworthiness 1
Responsiveness 1
Our Forever Home
- Jessica L.
- Verified HomeBuyer
- June 04, 2022
- Saint Cloud, FL
We are very happy with out Lennar home. Our new home sales consultant Jeff was always there for us every step of the way. As closing approached every Lennar employee we interacted with was nice and very professional. Everyone worked hard for a successful closing. We've wanted a Lennar home for years and every expectation has been met. This is our forever home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Lennar did a great job for my house.
- Mingdong L.
- Verified HomeBuyer
- May 31, 2022
- Winter Garden, FL
Lennar did a great job for my house. I appreciate hard work from Cheryl and Sherry Jeff!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Lack of attention to details. The craftmanship
- Melisa R.
- Verified HomeBuyer
- May 31, 2022
- Mount Dora, FL
We have had problems from day 1. Some to be expected, some not. Immediately upon move in, we found foundation issues, painting that needed to be done, light fixtures that fell out of the ceiling, broken air vent that shouldn't have been installed, broken dishwasher, new cabinetry cracked, broken tiles, shower doors with no weather stripping, front door you can see right outside, not installed properly, garage double door bending in half, missing parts/hardware. Broken sprinkler outside, Most recently just this weekend, we lost AC. Just not what we expected in a brand new home. I have a list ...
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 2
Everything is ok
- Jia C.
- Verified HomeBuyer
- May 24, 2022
- Winter Garden, FL
I’m Jia, There were a lot of issues that weren't addressed during the first closing , so we had to postpone the closing, but it worked out
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - Alexis is great.
- William D.
- Verified HomeBuyer
- May 24, 2022
- Orlando, FL
Alexis is great. Most of the team is unresponsive.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
Lennar - As it is our first home, we are very happy and grateful to see
- Sanad C.
- Verified HomeBuyer
- May 17, 2022
- Orlando, FL
As it is our first home, we are very happy and grateful to see our dream come true. It is a beautiful and excellent work and quality of construction. We recommend everyone looking for a home in Orlando to visit and buy at Lennar
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Quality
- Felicia G.
- Verified HomeBuyer
- May 17, 2022
- Saint Cloud, FL
Choosing a home was a great experience! Angie did an Amazing job showing me and going over details and stayed in contact during the b built process. I would give a five Stars, however when it comes to the quality of the interior finish, I am a little disappointed. The paint is low quality and has a lot of off spots. When wiping down to move in the paint comes off completely. The home did not come with light fixtures in none of the rooms besides the kitchen and entry way which is a little disappointing and lastly the tile grout is filthy was never deep cleaned. When you purchase a new home you ...
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Everything is well, i bought the house to rent
- Daniel B.
- Verified HomeBuyer
- May 03, 2022
- Kissimmee, FL
Everything is well, i bought the house to rent
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - I just bought the home and the appliances needed to switched
- Sharmila S.
- Verified HomeBuyer
- April 26, 2022
- Kissimmee, FL
I just bought the home and the appliances needed to switched out abs a bathroom leak started. All of this is putting my property on pause for a month due to lack of builders attention and appliances are the worse!
Lennar responded:
Hi Sharmila, thank you for sharing a review. We would like to apologize for the issues you have experienced with your new home and the frustration you must be facing due to ongoing work that needs to be completed. If there are any additional items that need further follow up, please send us a note at corporatecustomercare@lennar.com with any details you can provide. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 3
Responsiveness 3
Lennar - Good experiences,but purchase prices are more higher
- Zerong L.
- Verified HomeBuyer
- April 26, 2022
- Winter Garden, FL
Good experiences,but purchase prices are more higher
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
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