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Lennar Reviews in Orlando, FL

What Orlando Homeowners Have to Say About Lennar.

Read all 646 verified reviews from homeowners that built a new home with Lennar in the Orlando area. Orlando homeowners have rated Lennar an average 3 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3 out of 5 stars in Orlando Area

646 Reviews in Orlando Area

Ratings by Category

Overall 3

Quality 3

Trustworthiness 3

Value 3.3

Responsiveness 2.9

Lennar in Orlando Area

View Homes

Customer Reviews

Ok experience. Ok build. Nice home.

  • Damian G.
  • Verified HomeBuyer
  • January 12, 2022
  • Ocoee, FL

This is the second home that I've had built with two different builders. The first one was an enjoyable experience and there was a true sense of care from everyone involved. Lennar has been quite different. The contractors/trade partners used to complete the home have no pride in their work. These are most of the details I wrote to their customer care team that requested feedback, they never replied. Buying Process - I'm not sure a fair evaluation can be done here. Our sales rep was great to work with and has an amazing personalty. She was always available to answer questions we had. The ...

Total Score 3


Quality 1

Trustworthiness 3

Value 3

Responsiveness 4

Really difficult to deal with them

  • Imar C.
  • Verified HomeBuyer
  • June 29, 2021
  • Kissimmee, FL

Customer care doens't care about customers at all.

Total Score 3


Quality 4

Trustworthiness 3

Value 3

Responsiveness 1

The sales person was good and the house looked like a quality house.

  • Anonymous
  • Verified HomeBuyer
  • May 05, 2021
  • Winter Springs, FL

I would encourage any other home owner to get a pre-dry wall inspection and a final inspection. Also, don't move in until things are complete. There are alot of quality issues regarding the quality of the materials especailly the cabinets. The Customer Service Rep and Sales Person was the greatest experience of our purchase.

Total Score 3


Quality 1

Trustworthiness 3

Value 2

Responsiveness 5

Lennar - Love the community and how is becoming.

  • Mariangelica P.
  • Verified HomeBuyer
  • April 07, 2021
  • Kissimmee, FL

Love the community and how is becoming. Unfortunately still dealing with issues my house have no empathy at all to fix issues

Total Score 3


Quality 2

Trustworthiness 3

Value 5

Responsiveness 1

Covid-battered (reduction in staff) closing and warranty experience, plus cost saving construction practices leave homeowners having to make up the difference.

  • Jean C.
  • Verified HomeBuyer
  • March 31, 2021
  • Kissimmee, FL

Lots of issues (initially) getting any response on warranty issues. Contracted company that manages the HOA and Club is COMPLETELY unresponsive. My wife and I have made a total of about 10 calls or emails and have not gotten a single response. NOT ONE. I've had to go to the office (twice) to get a message to them. In this case I have gotten a response but it's always a partial response. Follow up emails go unanswered. The other big issues include construction debris is the worst of any home I've ever purchased. Sub-contractors leave trash on the ground when dumpsters are full or ...

Total Score 3


Quality 4

Trustworthiness 3

Value 3

Responsiveness 1

Don't Rush and Take time

  • Louis S.
  • Verified HomeBuyer
  • April 08, 2020
  • Winter Springs, FL

I have had multiple issues and most have been resolved. My garage floor is making me extremely upset because there are multiple cracks in the cement floor. They extend outside of garage and stop at pavers. I was told that do to coronavirus I would have to wait for them to take a look at it. When I bought a house from Pulte the garage floor was so perfect I was able to put epoxy and sprinkles that made it beautiful.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

disappointed

  • Telma P.
  • Verified HomeBuyer
  • March 30, 2020
  • Ocoee, FL

People prepared to sell, however, do not finish reviewing the house after closing. A struggle to complete internal problems. 4 months and I still have blue tapes in my kitchen.

Lennar responded:
Hi Telma, thank you for sharing your feedback about your home buying experience. We are sorry for the difficulties you described. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Could be better

  • Alicia P.
  • Verified HomeBuyer
  • March 17, 2020
  • Kissimmee, FL

Although the home is beautiful, you can tell the work is rushed. Lots of things that arent done correctly because Lennar just wants to make their money as quickly as possible. The issues we did get fixed took months to get done. It's really sad because it could be better if they took the time to try.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 1

Under Delivered

  • Anonymous
  • Verified HomeBuyer
  • June 15, 2019
  • Orlando, FL

Had high expectations that were not met based on testimonials from friends

Lennar responded:
Thank you for sharing your experience. If you will send us your feedback about how your expectations were not met, we will be happy to follow-up. You may send your comments to corporatecustomercare@lennar.com. Thank you again.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

So BAD

  • Rogerio M.
  • Verified HomeBuyer
  • July 22, 2024
  • Kissimmee, FL

THEY DELIVERED THE HOUSE TO ME WITH PROBLEMS, AND IT TOOK 2 MONTHS TO SOLVE THEM AFTER A LOT OF CHARGING.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Communication Issues

  • Anonymous
  • Verified HomeBuyer
  • February 11, 2024
  • Kissimmee, FL

From the beginning, the sales consultant did not explain the process--especially that with Lennar there was really no choice in anything. The consultant did not explain that a buyer basically takes the next house that is scheduled, and the limited choices, interior and lot, are already determined by Lennar. No literature was available and explanations posted at the model (and even on the Lennar website) were outdated. I felt, all along, there was a concerted effort to keep the customer away from the build (yes, of course there are liability issues) and in-person interaction with the ...

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Buena compra, lastima la mala experiencia.

  • Elkin V.
  • Verified HomeBuyer
  • August 08, 2023
  • Orlando, FL

El cierre se aplazó varias veces después de 3 aplazamientos debí cambiar de compañía (realizando las mismas funciones y el mismo cargo) además de volverme a aplazar me subieron el precio. El valor de las cuotas y el interés me lo dieron un día antes del cierre. CERO ATENCIÓN AL CLIENTE por parte del banco de LENNAR. La asesora (Graciela) nos atendió muy bien e hizo todo lo posible por ayudarnos además de la notaria cuando fuimos a firmar. Nuestro proceso duró más de 2 años, lo que hizo que tuviéramos que pagar más intereses, nos exigieron la mitad de la cuota inicial ya que nosotros ...

Total Score 3


Quality 4

Trustworthiness 2

Value 3

Responsiveness 1

Onwer

  • Randolfo C.
  • Verified HomeBuyer
  • April 04, 2023
  • Kissimmee, FL

Poor finish final product.Will not buy again.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

If this is the way Lennar works, I'll never deal with again. Homes are nice overall.

  • Andrew H.
  • Verified HomeBuyer
  • December 17, 2022
  • Leesburg, FL

The homes themselves are nice. Overall, the build seems sturdy. There are minor issues with quality and craftsmanship of the individual trades. ie. Paint is not top-shelf. Tile installation was "hollow" in parts and broken. We fixed at our expense despite warranty due to lack of builder response. (More to follow on that). Garage door was slightly misaligned. There were issues that were sub-par on Lennar. Firstly, Communication was horrible. In fact, my closing day was only found out when I asked late afternoon one day. I was told it was the next day at 1pm. And it's a 4 hour drive from ...

Total Score 3


Quality 4

Trustworthiness 2

Value 3

Responsiveness 1

Lennar - Punch list was not completed before we moved in.

  • Laura B.
  • Verified HomeBuyer
  • June 24, 2021
  • Winter Springs, FL

Punch list was not completed before we moved in.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Lennar - Quite house, build is quick.

  • Anonymous
  • Verified HomeBuyer
  • April 04, 2020
  • Kissimmee, FL

Quite house, build is quick. The finish is sloppy

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Not to impress

  • Harrison R.
  • Verified HomeBuyer
  • March 27, 2020
  • Kissimmee, FL

Alot of issue were found in the house, because they rush trying to build it. So we could close on the house. I would have rather waited then have our house rush.

Total Score 3


Quality 2

Trustworthiness 3

Value 4

Responsiveness 1

Home purchase review

  • Jose Q.
  • Verified HomeBuyer
  • March 19, 2020
  • Kissimmee, FL

Hard to evaluate and list is all, basically sales team overall was great, builders and trades did not provide a make ready home at close and still trying to get items finalize and fixed 4 months later with no type of compensation for all the miss work and wasted appointment where the trades didn’t come prepared for the work needed having to reschedule the same repairs in some cases many times over.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Lennar - The workers dump trash everywhere including bottles filled with

  • Marilyn B.
  • Verified HomeBuyer
  • December 04, 2019
  • Orlando, FL

The workers dump trash everywhere including bottles filled with urine. Find these things when digging in garden. Takes forever to get them to repaint our side wall outside which is at least 2 different colors of white. The plumbers who came from problems were rather derogatory until they found that AT&T had drilled through our sewer. Also we are hooked into neighbors sewer before draining to city sewer. Both bathtubs had holes which took 2 months to get fixed. Workmanship is poor.

Lennar responded:
Hi Marilyn, thank you for sharing your feedback with us. We apologize for the situation you described. Please send us a note at corporatecustomercare@lennar.com so we can follow up with management for you. - Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Building took 10 months due to contractor delays....poor finishing

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2019
  • Saint Cloud, FL

I read many reviews about Lennar prior to moving forward with the process and most of them were negative but I was naively optimistic that my family wouldn't have the slew of issues others had. We purchased in early June and it was 10 months later that we finally moved in. The sales rep was very attentive and very friendly but after that the experience consistently deteriorated. Our house would sit for weeks with no work done to it, I checked on the house every other day. The largest delay was the electrical contractor, or so we were told, which took a solid month with no progress to the ...

Lennar responded:
Thank you for sharing this feedback about your experience. We are sorry to hear about the difficulties you faced during and after the construction of your home. Please let us know if there are outstanding items needing to be addressed by sending an email to us at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Einstein

  • Einstein B.
  • Verified HomeBuyer
  • November 14, 2023
  • Kissimmee, FL

check the home as it has many poor quality materials

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Lots of cash, probably not well spent.

  • Glenn W.
  • Verified HomeBuyer
  • April 18, 2023
  • Leesburg, FL

The buyer ends up purchasing what Lennar wants you to purchase and not necessarily what you want to because of their restrictions on color, location, model, interior finishes, etc.. In our case, the closing was sloppy and not very informative, the washing machine crapped out right after we moved in (the included GE appliances are extremely bottom of the line), the Lennar Warranty link was consistently broken each time we attempted to file a claim, and the only people that seemed genuinely interested in helping were the salesman (Ryan) and the Construction Manager (Ed). Too many issues take ...

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Definitely not an Executive Level Home

  • Patti C.
  • Verified HomeBuyer
  • December 20, 2022
  • Groveland, FL

We purchased an Executive level Lennar home. The Kennedy III model. That being said we expected to close on an absolutely beautiful new home. The workmanship & building supplies in this home are beyond disappointing. The cabinets are a disgrace, huge gaps were left where the floor meets up with the cabinets, the outside of the home is not truly painted, it is more like whitewashed, the built in pest control system was “forgotten”, no hot water to the master tub, crushed cable wires, broken kitchen faucet sloppy molding/wood work, weak A/C unit, etc, etc, etc. We purchased a Lennar home as ...

Total Score 3


Quality 2

Trustworthiness 3

Value 1

Responsiveness 3

Not what I expected from a big builder

  • Anonymous
  • Verified HomeBuyer
  • October 25, 2022
  • Saint Cloud, FL

The consultant was not helpful after getting the deposit would not answer any questions and sometimes it felt like I was bothering him it was not what I expected

Total Score 3


Quality 2

Trustworthiness 1

Value 3

Responsiveness 3

Lennar - Dont rush into an agreement with Lennar.

  • Wendal L.
  • Verified HomeBuyer
  • June 28, 2022
  • Saint Cloud, FL

Dont rush into an agreement with Lennar. Inspect inspect inspect. Buyer beware.

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3