Lennar Reviews in Orlando, FL

The sales reps do a great job. However, when we chose to do everything in house, we expected a well oiled machine. Lennar Mortgage & Lennar Title are anything but well piled. Their lack of communication with me and with each other were absolutely awful. I did way more work than any customer should ever hope to do. So much so that my Lennar Mortgage rep told me that we probably would not have closed on time had I not made everything happen. The quality of the house is good except in the bathrooms. The day we moved in the toilet paper roll holders fell off. I feel like they really skimped when it came to installation. We love our house…just not sure we would ever want to go through the constant hassle of dealing with a company with employees who constantly drop the ball ... More

worst buying and closing experience.. part of it is due to my realtor too.

I have a poorly made follow up on warantty repair, I kept recieving a docusing which I was not confirming I was emailing the person which sent it, but not feedback at all. Terrible service,

I love my new hose, but way too many issues before, during and after closing, the biggest one was I was offered a house next to an empty lot, mains reason I peak this house, right on the day after closing, Lennar start building a new house right there. Very tricky sales strategies. Disappointed as well with Lennar mortgage, waiting more than 3 hours on closing date, because paperwork wasn’t ready.

It seems like you are more interesting in getting rid of your inventory than helping your customers buy a home . Poor, poor customer service. No pleased

The week of closing was the most stressful week of my life. When I came for my walk through it was clear that no one on the Lennar side had even went inside for a minute to check things before I arrived. I was there for two hours pointing out issues. I have two young children and I was on my hands and knees feeling the stairs and felt dozens of exposed staples. If my daughters were walking on the stairs they would have gotten hurt. I was told it was that way ON PURPOSE. The whole inside of the house was painted white when my contract started it was a different color. I was told three different stories of what happened. In the end I was given $1000 back to help pay for the painters I hired to paint the whole inside of the home. Finally on closing day I went to go pick up my keys. It took half an hour for someone to give me to them and the building was so far from my house it took an hour to get home. When I finally arrived at my home, with two cars full of items, the key I was given did not work to open the house. It was already after hours and no one was available to give me my real key. Because of that I had to put my items inside the home knowing that multiple people at the company had access to go inside . The next morning someone came to fix the issue and they didn’t even have everything they needed to fix it. It took almost 2 weeks to get a key that worked on all the doors. It was so frustrating, the experience I had was horrible. I felt like there was no Customer Service. It felt like they built the home way too fast. And I felt like I made a gigantic mistake in buying the home. Luckily, they have fixed all the issues that I have found inside my home and I’ve been very happy in the home now that I moved in. I wish the closing experience was better but I am happy now that I purchased this home. ... More

You will be forced into using their lender. Inspect the home as often as you can during construction.

Zero transparency during the build. Build was months behind. Closing was a disaster. Quality was very poor for the price Only saving grace for Lennar has been the warranty process, to which they have been very responsive.

Many times they seem to take advantage of the situation and it seemed they were doing their best to make me lose my money. I had a bad time in those moments.

Many things in finished after I moved in. I constantly had to address un finished issues in the home on numerous occasions. This was a very frustrated experience. However, my closing was very smooth.

Lennar has a very poor quality of service.

Many questions about utilities, HOA, mail box Keys, missing door code access, rig door camera manual, services etc. was not provided. Even house keys were not ready to deliver at closing. They were to mail them to me. they were later found, I had to return after I had signed and left. A master bathroom clogging issue took 3 weeks to be resolved which delayed our move for nearly a month. Water heater and garage door broke withing first month. Two individuals from the final breakthrough actually help covering most of these issues as they took the above and beyond approach to help.

Lennar did not deliver as promised. It's my second home with Lennar. It's NOTHING like the first time. From the timeliness to quality of work being subpar. Quite honestly im NOT a happy camper. The only thing I got from Lennar on a timely and consistent basis was EXCUSES that didn't make sense.

We closed on our Lennar home recently. We are happy with our lot selection, home size, finishes, and price paid. Karly was excellent to work with in regards to new home orientation. However our trust was broken the entire time due to poor communication by many other working for Lennar, and false expectations cost us thousands of dollars in temporary housing. Given the supply and labor issues being faced in the industry, delays are understandable. However, setting realistic expectations would have been appreciated. Emails either went unanswered, answered late, or arrived with vague explanations to our questions. I would buy another Lennar home, but only if it was a move-in inventory home. ... More

The house was not ready to be moved in to, but it was rushed because they were trying to close for the end of their fiscal year. They have come back to fix everything that was wrong, but the contractors they sent have been terrible and made most things worse. On the day of closing we were told to show up at lennar title at 5pm to sign papers and get the keys. We were there until after 10 pm and waited for over 5 hours. That is ridiculous and a huge waste of time. We asked if we could leave and then come back when they were ready and they said they couldn’t do that and needed us to wait there in person for 5+ hours. ... More

I have reported Lennar that my street is missing lighting at night. They have not resolve it since them. It is Lennar responsibility to provide those at Windermere StoreyLake

Throughout the entire process we had to keep contacting Lennar for updates. When contractors showed up at our house they rarely knew what to do. The quality of work was not great, paint dabs on the floor etc

Low quality. Not what you expect from a big company like Lennar. Poor finish. Low quality appliances. Do not give you choice of even the color if your own home, or the choice of type of tyles or their color. You dont get the value of your money

Service after purchase was much better than during construction. The construction managers were absolutely terrible causing months of delays due to manager oversight on easy things. They promised us closing dates and continued to miss those dates causing us to have to delay selling Two homes and missing the height of the summer market. We then had to store our moving truck contents for 2 weeks costing us 6,000.00 in extra moving fees because they didn’t hit the closing date they assured us they would make. On a good note, we love the house and are pleased with the service the warranty team has provided. ... More

Don't believe what the tell you is "included" in the purchase. Get ALL in wrting down to the screws and nails

There were a lot of things on our warranty list that had to be completed and has not been completed yet. Some of the outside stucco work looks shabby. The yards are not designed to be wheelchair accessible. Wood chips right next to driveway is messy and you can't get get out your car without stepping on them and spreading them on the driveway. It is not a good front yard design. My husband just recently found out he may have to use a wheelchair we can't get his wheelchair out or walker on a smooth surface when he first get out the car. The driveway is so small that his wheelchair or walker can get between the cars and there is no other smoothe surface leading up to the frobt door.. ... More

They close without home being ready to move in then take 60 days or more to fix any pending issue !

Very organized process at first, but only to assure Lennar's rights and exemption of liabilities and obligations. My honest feeling is that the purchaser means absolutely nothing for them in any sense. Whenever things go wrong in the process (and they often do), all the burden is automatically imposed to customer. Lennar is extremely inflexible. They request escrow deposits with many days in advance, but cancel closing dates unilaterally with no (or very short) notice. If you have any problem (with loan bank, appraiser or insurance company – and I had them all), problem is all yours… No help, assistance or flexibility on Lennar side. All commitments assumed by buyer are demanded rigorously. All obligations assumed by Lennar are loose, fluid and subject to unilateral change by them. Terrible and very stressful experience. ... More

5 months after purchasing my home I am still waiting for construction damage repairs. I should have never closed with the construction damage. Now I feel like they are taking their time with repairs.

Rush everything, fix very little, Waiting 4months for issues to be fixed. Neighbors all having issues as well