Lennar Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About Lennar.
Read all 698 verified reviews from homeowners that built a new home with Lennar in the Orlando area. Orlando homeowners have rated Lennar an average 3.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Orlando Area
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Customer Reviews
Great home, bad experience
- Anonymous
- Verified HomeBuyer
- April 05, 2022
- Winter Garden, FL
We closed on our Lennar home recently. We are happy with our lot selection, home size, finishes, and price paid. Karly was excellent to work with in regards to new home orientation. However our trust was broken the entire time due to poor communication by many other working for Lennar, and false expectations cost us thousands of dollars in temporary housing. Given the supply and labor issues being faced in the industry, delays are understandable. However, setting realistic expectations would have been appreciated. Emails either went unanswered, answered late, or arrived with vague ...
Lennar responded:
Hi, thank you for sharing this review. We appreciate your feedback and would like to apologize for the poor service and communication you received during the construction of your new home. If there is ever anything we can do to help, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 3
Lennar - To be honest since day one I've been having bad experience with
- Yamil C.
- Verified HomeBuyer
- April 03, 2022
- Saint Cloud, FL
To be honest since day one I've been having bad experience with Lennars Home from the day I gave my deposit until my closing date plus things that currently have not been fixed when I was advised it will only take a week after my closing date. Just unacceptable.
Lennar responded:
Hi Yamil, thank you for sharing your experience with us. We are sorry to hear about how poor the entire process of purchasing your new home has been. If you still have issues that need to be addressed, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 3
Never bought a property in US before so I don't have a point of comparison but really like the apartment and we're happy with the purchase.
- Miguel A.
- Verified HomeBuyer
- March 29, 2022
- Kissimmee, FL
Hard to say since no previous experience but our overall satisfaction is high enough, definitely will recommend Lennar
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Warranty Dept.
- Robert A.
- Verified HomeBuyer
- March 23, 2022
- Mount Dora, FL
Took a while to get everything completed correctly, but I attribute all of that to the lack of labor available in todays market. But in the end Lennar stood behind all that was needed to be done to our satisfaction as quickly as they could.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
Lennar - I'm grateful for the people who helped me in my journal.
- Maria P.
- Verified HomeBuyer
- March 23, 2022
- Saint Cloud, FL
I'm grateful for the people who helped me in my journal. Gene, Crystal and their team did a great job.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Very knowledgeable and professional
- Edward P.
- Verified HomeBuyer
- March 22, 2022
- Ocoee, FL
Very knowledgeable and professional
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 4
Everyone was great during the entire process. Danielle, Brett and Domonique were awesome
- Kenson R.
- Verified HomeBuyer
- March 15, 2022
- Clermont, FL
Everyone and everything was great!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - This is our 2nd home that we purchased with Lennar the 1st one
- Esteban B.
- Verified HomeBuyer
- March 15, 2022
- Orlando, FL
This is our 2nd home that we purchased with Lennar the 1st one was in 2017 and it had way better quality. The price for this home is way higher but the materials are completely lower in quality Lennar keeps justifying that the inventory is low but it seems like it's actually just trying to get cheaper materials. We recognized Lennar for striving to deliver the best smart and best product in the market but in the market but it seems like it's not anymore. Sad.
Lennar responded:
Hello Esteban, thank you for your review. We want to apologize for your disappointment in the quality of your new home and in your second experience with Lennar. If ever there is anything we can do to provide assistance, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - It was not the first house I bought, but the second with Lennar
- Lucia M.
- Verified HomeBuyer
- March 10, 2022
- Ocoee, FL
It was not the first house I bought, but the second with Lennar Builder. I chose the house I'm living in today because of the experience of living for thirteen years and being able to say about the quality of the construction. Trust is not bought or sold; it is acquired over time. I am happy and can confidently testify to my friends and family about Lennar Builder's impeccable quality and professionalism.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - I had a bad experience with the prefer lender assigned by Lennar
- Maritza V.
- Verified HomeBuyer
- March 03, 2022
- Kissimmee, FL
I had a bad experience with the prefer lender assigned by Lennar his name is Carlos Echeverry and when I did the closing my house had many unfinished details which were never solved.
Lennar responded:
Hi Maritza, thank you for this review. We are very sorry to hear about the poor experience you had with your lender and the incomplete details in your home. If there are any items you would like us to follow up on, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
High quality, customer-oriented
- Lei L.
- Verified HomeBuyer
- March 02, 2022
- Kissimmee, FL
This is the 3rd property which I purchased from Lennar in Orlando area, and I will still buy the 4th one from Lennar still for sure!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Our Customer Care representative is combative and her immediate
- Julie E.
- Verified HomeBuyer
- February 23, 2022
- Orlando, FL
Our Customer Care representative is combative and her immediate response whenever we need to put a ticket in is “no”. She always gives push back for everything. To the point where we have to send her VIDEOS of things that aren’t working. Her latest rebuttal was that she could only send an electrician out to check why our master bedroom light switches weren’t working IF we uninstalled the fan. I am not paying an electrician to uninstall and then reinstall a fan for Lennar yo do their JOB. Yomaris, the customer care rep is less than helpful. I never want to buy Lennar again after these many ...
Lennar responded:
Hi Julie, thank you for this detailed review. We want to start by apologizing for the poor communication and service provided by your local Customer Care Associate. Please let us know if you would like additional follow up on any of the items you have listed. Our team can be reached at corporatecustomercare@lennar.com and we will follow up with the appropriate team with feedback provided. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
No care at all w/r/t consumer needs
- Renato G.
- Verified HomeBuyer
- February 22, 2022
- Kissimmee, FL
Very organized process at first, but only to assure Lennar's rights and exemption of liabilities and obligations. My honest feeling is that the purchaser means absolutely nothing for them in any sense. Whenever things go wrong in the process (and they often do), all the burden is automatically imposed to customer. Lennar is extremely inflexible. They request escrow deposits with many days in advance, but cancel closing dates unilaterally with no (or very short) notice. If you have any problem (with loan bank, appraiser or insurance company – and I had them all), problem is all yours… No help, ...
Lennar responded:
Hi NEW, thank you for sharing a review. We are both sorry and disappointed to hear about your poor home buying experience and lack of support provided throughout. If there are ever any issues that arise going forward, please send us a detailed note at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 3
Responsiveness 1
Disappointed
- Luis F.
- Verified HomeBuyer
- February 17, 2022
- Kissimmee, FL
Me and my wife were very excited to buy this house until the day of closing, there were a lot of issues that weren’t done and they are taking a long time to resolve issues. I have been in this house for a month and a half and still having things that need to be corrected.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 1
A nightmare experience
- The H.
- Verified HomeBuyer
- February 15, 2022
- Orlando, FL
My experience with this purchase has been a nightmare. This company don't take responsibility from their negligence's. Big sewer water flood the day of the move and nobody want to claim responsibility.
Total Score 3
Quality 3
Trustworthiness 1
Responsiveness 1
La calidad
- Alvaro A.
- Verified HomeBuyer
- February 15, 2022
- Kissimmee, FL
Que tengan en cuenta las fechas closing , para no hacer gastos anticipados , porque el constructor no las cumple
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 2
Excellent!
- Nestor O.
- Verified HomeBuyer
- February 13, 2022
- Kissimmee, FL
Overall, I am very pleased with my new home, which is what matter most essentially. The buying experience had some speed bumps which I attribute to having too many people involved, but once you get through that, it all turned out for the best. The Closing at the Lennar office was amazing, the treatment was first class. If you’re looking to buy a new home and there is a Lennar community nearby, definitely check them out. Floor plans are innovative and the people are amazing.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not what I was expecting
- Anonymous
- Verified HomeBuyer
- February 12, 2022
- Kissimmee, FL
The insulation around the house is terrible, we can hear everything from the outside. Construction process was very poorly inspected. Materials used are not the best quality as promise. I'm not confident that I bought a house that will last for a very long time.
Lennar responded:
Hi, thank you for sharing your experience with us. We are sorry to hear about your disappointment in your new home. If there is anything we can do to help going forward, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Lennar - Overall is good, at the end there was a delay to finish the development
- Hester Z.
- Verified HomeBuyer
- February 08, 2022
- Orlando, FL
Overall is good, at the end there was a delay to finish the development which I understand, but it took more than a week to complete the last piece due to the mistake of supplier and the builder. It almost affected my loan (my locked rate was expiring at the day of the delayed closing date), to be honest I was not happy about it!
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Lennar - Should understand and respect buyers more
- Rafael V.
- Verified HomeBuyer
- January 30, 2022
- Kissimmee, FL
Should understand and respect buyers more
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Lennar - Lenna is the best builder and the villa is very good.
- Ying Z.
- Verified HomeBuyer
- January 26, 2022
- Kissimmee, FL
Lenna is the best builder and the villa is very good.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The construction workers did not do a good job
- Anonymous
- Verified HomeBuyer
- January 26, 2022
- Kissimmee, FL
Builders need workers that care about the work they do.
Total Score 4
Quality 2
Trustworthiness 4
Responsiveness 5
Lennar - Completed on time as promised.
- Anonymous
- Verified HomeBuyer
- January 25, 2022
- Saint Cloud, FL
Completed on time as promised. Few minor corrections here and there. All isgood!
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Its this way or next buyer...
- Marcelo M.
- Verified HomeBuyer
- January 25, 2022
- Ocoee, FL
Had to accept the home as builder picked out, made the experience of buying a brand new home less magical. Thats why I gave 4 star overall, and 3 start for value for the price paid.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - There is room for improvement
- Jui-Lien H.
- Verified HomeBuyer
- January 25, 2022
- Saint Cloud, FL
There is room for improvement
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 2
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