Lennar Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About Lennar.
Read all 608 verified reviews from homeowners that built a new home with Lennar in the Orlando area. Orlando homeowners have rated Lennar an average 3 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Orlando Area
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Customer Reviews
So bad responsive to issues
- Nancy B.
- Verified HomeBuyer
- November 30, 2021
- Kissimmee, FL
any issue with the property takes too long to get fixed, there was a week with the elevator not working
Lennar responded:
Hi Nancy, thank you for sharing your experience. We are sorry to hear about the poor responsiveness you have experienced with getting items corrected in your home. If you have anything outstanding that we could assist, please reach out at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 3
Value 2
Responsiveness 1
Be prepared for a lot of frustration
- Anonymous
- Verified HomeBuyer
- November 05, 2021
- Saint Cloud, FL
Lennar makes a beautiful home. I just wish i could enjoy it without the constant stress of things going wrong. From multiple leaks and cheap paint, to defective AC causing heat and high humidity. Uneven flooring, broken cabinets, half completed yard, plumbing was FULL of garbage that overflowed and flooded the first floor. The initial rep basically brushes things off and we had to call repeatedly to get things fixed. He was replaced and the new rep is far better. Now they fix things a lot faster but i just don't understand why there are so many things that need fixing in a new home. ...
Lennar responded:
Hi, thank you for sharing this detailed review. We are extremely sorry for the number of issues you have faced with your new home. If you have any outstanding items requiring attention, please contact us at corporatecustomercare@lennar.com, so we can assist. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 3
Responsiveness 4
Lennar - This is my second time purchasing with Lennar and it seems that
- Tasha J.
- Verified HomeBuyer
- March 31, 2021
- Ocoee, FL
This is my second time purchasing with Lennar and it seems that departments are not connected and do not talk to each other.The best part of this experience was working with Irma in Arden Park. She was amazing and made everything ok. She should be commended for providing exceptional service!
Lennar responded:
Hi Tasha, thank you for taking the time to share your experience. We would like to apologize for communications issues you faced. Also, thank you for including the kind words regarding Irma's service. If there is anything we can do to help please reach out at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 4
Responsiveness 1
Everybody working at lennar
- Stefan I.
- Verified HomeBuyer
- May 05, 2020
- Kissimmee, FL
Everybody working for lennar don't care about the customer. Every issue I had, I had no assistance to minimum assistance. For example: 6 months after buying the property my bath tub is still missing caulking. I contacted lennar, etc nobody came to fix it. The pavement in front of the house has steps from paint, nobody came to pressure wash that, and lots more.
Lennar responded:
Hi Stefan, thank you for taking time to share this feedback. We would like the opportunity to follow up on your experience. Please send us a message at corporatecustomercare@lennar.com with more details, thank you. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 4
Responsiveness 1
Still waiting
- RUSSELL H.
- Verified HomeBuyer
- April 07, 2020
- Saint Cloud, FL
Still waiting for things to be fixed from walk through.
Lennar responded:
Hi Russell, we are very sorry to hear about the remaining items that are outstanding in your new home. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 4
Responsiveness 1
Community green spaces and amenities never completed and issues take forever to get resolved
- Deborah G.
- Verified HomeBuyer
- November 06, 2019
- Saint Cloud, FL
We and 50-60 of our neighbors were all promised beautiful finished green spaces and a tot lot when we were in the sales process. Lennar never finished these and apparently has no plan to. Other neighborhoods have beautiful amenities for the same HOA cost we do. Different builders who keep their promises. We will have to hire legal council and go through mitigation for breach of the sales agreement as we were all told the same things and our neighborhood is not up to par. Items take FOREVER to be fixed on my home. We have had 3-4 people who are supposed to fix things. Why so many? Can ...
Total Score 2
Quality 3
Trustworthiness 1
Value 4
Responsiveness 2
Poor Customer Care after Closing for Warranty Issues
- Pedro R.
- Verified HomeBuyer
- July 10, 2019
- Orlando, FL
Home not completed after closing, slow or non responsive warranty claim. Poor contractors doing substandard workmanship. Promised amenities and recreational areas not completed as promised by sales rep. Materials are OK but workmanship is horrible.
Lennar responded:
Hi Pedro, thank you for letting us know about your experience. We are sorry to hear about the workmanship and amenities. Please send a message with any outstanding concerns to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
Not the greatest experience.
- Carlos S.
- Verified HomeBuyer
- May 07, 2024
- Kissimmee, FL
The Lennar team lacked communication. Any time we had a question it seemed like no one made time to respond or help us out unless they needed something from us; like sign a document or process a payment. Everything felt rushed and they wouldn’t accommodate to simple request we had during the closing process. Very satisfied with the house I bought, just disappointed in some of the communication skills.
Lennar responded:
Good afternoon Carlos,
We sincerely apologize for the lack of communication you experienced with our team. I have shared your comments with upper management for their review. We are happy you are very satisfied with the home you bought. iI you encounter any warranty issues, we're here to help. You can easily submit a Warranty/Service request online through your Lennar account for a quick resolution.
Total Score 2
Quality 2
Trustworthiness 2
Value 4
Responsiveness 1
Lennar Orlando Operation is not good as its Reno operation
- Ming A.
- Verified HomeBuyer
- October 25, 2023
- Kissimmee, FL
No brusures and feature list were given to customers. The salesman just texts the information to your cell phone. They does not provide sliding screen door as it should. They rush to conduct the final walkthrough when the construction is still under going without water. The doors can not closed without forced pushing. During online closing, the customers do not received the contact list of the utility companies, schools and emergency response. They did not disclose the 1% builder fee upfront.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Not a great experience for 1st time buyer.
- Edgar O.
- Verified HomeBuyer
- September 06, 2022
- Saint Cloud, FL
Not a great experience for a 1st time home buyer. Bad communication, there was never an answer on time, still having issues and there not being addressed or taking care of, was not provided the important information.
Lennar responded:
Hi Edgar, We thank you for taking the time to write this review. We are sorry to hear about the communication issues you mention having during your home buying experience, we appreciate your feedback. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
Not what I was expecting
- Anonymous
- Verified HomeBuyer
- February 12, 2022
- Kissimmee, FL
The insulation around the house is terrible, we can hear everything from the outside. Construction process was very poorly inspected. Materials used are not the best quality as promise. I'm not confident that I bought a house that will last for a very long time.
Lennar responded:
Hi, thank you for sharing your experience with us. We are sorry to hear about your disappointment in your new home. If there is anything we can do to help going forward, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Overworked
- Arier F.
- Verified HomeBuyer
- January 20, 2022
- Ocoee, FL
Quite a few things went wrong since the closing. We did not receive the gate RFID stickers so we were not allowed into our community, even though the HOA pdfs we received 4 hours after the closing (around 10PM) stated we should've received gate stickers to access our home, so our move was delayed. We were also missing 1 garage remote (the package mentioned 2, we got 1), but around 2 months later we finally received the missing remote. There were 6 holes in the drywall: 2 in the staircase, and 4 in the ceiling. When installing ceiling fans, I found out some of the industrial screws holding the ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Lennar - Too expensive for what we actually got.
- Johnathan A.
- Verified HomeBuyer
- January 14, 2022
- Ocoee, FL
Too expensive for what we actually got. Material quality is subpar and workmanship needs to be improved. Promised things would be fixed during our walk-through PRIOR to our move in and they were not. Home was not even cleaned before we moved in. Not worth it. Community is nice though, so there's that.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Substandard workmanship
- Anonymous
- Verified HomeBuyer
- January 04, 2022
- Mount Dora, FL
It's a shame that Lennar doesn't care about getting the home buyer a quality finished product. They used decent enough materials. We like the home designs and there are many thoughtful details put into the design and layout of the home. But due to poor construction management and workmanship on the finishing aspects, they've cost us as the home buyer, time, money, inconvenience, and frustration after the move in. Then they lie about fixing issues. Or send out an unqualified worker that does a crap repair. Or they send someone out that never takes any action. At that point you may as well get ...
Lennar responded:
Hi, thank you for taking the time to write this detailed review. We want to apologize for the multitude of frustrations you have experienced due to the quality of your new home and subsequent follow-up of repairs. Please reach out to us at corporatecustomercare@lennar.com, if there are any outstanding issues in which you would like us to follow-up with the local team. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Finishing of the home
- Anonymous
- Verified HomeBuyer
- December 30, 2021
- Clermont, FL
I’ve had to submit claim after claim because the house was rushed to be completed for closing. What I disliked is my house wasn’t complete items were not finished. I only got one walk thru and that was the day of closing. I should have gotten two. The county inspector came the day of closing which is ok but the builders rushed to get it to pass but other things were not hooked up like the second washer and dryer vents. Trim work wasn’t completed. Bifold doors were not adjusted. Some of the doors did not latch on striker plate properly. I feel they all rushed and me as a homeowner should not ...
Lennar responded:
Hello, thank you for taking the time to share your review. We want to apologize for the poor closing experience and the list of unfinished items you detail here. We do appreciate you and if there is anything outstanding in which we may provide some follow-up, please send a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 5
Lennar - The quality and attention to detail is terrible.
- Anonymous
- Verified HomeBuyer
- December 28, 2021
- Clermont, FL
The quality and attention to detail is terrible. It's only been 4 months and a lot of the caulk jobs are coming apart. There's paint drips in the trim and on the doors, the nails under the carpet weren't hammered down and poke through, and we still have a cabinet that's dented and cabinet doors that are bowed and cracked. Many things didn't get fixed because all the construction manager cared about was getting his bonus for our house closing. The warranty person is also impossible to get a hold of whenever something is wrong. Overall, wouldn't recommend or purchase through Lennar again.
Lennar responded:
Hi, thank you for this detailed review. We are sorry for the poor experience you have faced with your new home and the numerous issues you had to face in your first two months of ownership. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 2
Im not sure you are requiesting the correct information from the right person. I DON't LIVE @ 70
- Lafershire W.
- Verified HomeBuyer
- September 27, 2021
- Groveland, FL
THAT IS THE WRONG LOT NUMBER! There are Corona bottle tops im my shower drain. How did that happen? Builders drinking while building? Maybe that is the reason there are so many issues here. Garage foundation messed up. Come fix that before my house cracks in half
Lennar responded:
Hi Lafershire, thank you for taking time to write this review. Cherry Lake 70 identifies the Community where your home is located, not the homesite number. We are sorry for the confusion this caused. We are extremely disappointed to hear about the bottle caps you discovered in your shower drain. If you could please send us a message at corporatecustomercare@lennar.com, we will have the appropriate team address. Thank you. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Horrible company
- Christopher Y.
- Verified HomeBuyer
- March 26, 2020
- Minneola, FL
Overall, the house is beautiful! The followup on responding to issues and fixing those issues is really bad. My landscaping throughout the backyard has holes to where almost every piece of sod that was laid, is going to cause someone to sprain or break their ankle. We paid to have our hood in the kitchen vented to the outside. This was not completed and no one has come out to correct despite multiple attempts at contacting to find out when this work would be done. I would not recommend this company to anyone because they do not stand behind their work or items that are listed in a contract.
Lennar responded:
Hi Christopher, thank you for sharing your feedback with us. We are sorry to hear about your experience. Please email us at corporatecustomercare@lennar.com with any additional details or items needing attention, so we can research and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 1
Value 4
Responsiveness 1
Ok now, but the process was miserable
- Keith K.
- Verified HomeBuyer
- February 26, 2020
- Winter Garden, FL
We are in our new Lennar house, and like it, but it was months late with us in a hotel. Minimal communication ( none from actual construction personnel). Moved in finally with no certificate of occupancy, many items incomplete that took weeks to complete. The company does some things beautifully, but then cheapens it. For example , the bathroom tiling is gorgeous, then they put the cheapest lights and fixtures possible, mentioning that you change them you void your warranty.
Lennar responded:
Thank you for taking the time to share your feedback with us. Please send us an email to corporatecustomercare@lennar.com with your address and contact information so we can look into your concerns and get them properly addressed.
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Lennar - Went you recive your new key of your new home make 100 percent
- Anonymous
- Verified HomeBuyer
- July 16, 2019
- Saint Cloud, FL
Went you recive your new key of your new home make 100 percent that everything are done because If you take the key and house it's not ready you lose. They don't want to do the repairs.
Lennar responded:
Thank you for sharing your comments. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can review them and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Do better
- Andron C.
- Verified HomeBuyer
- September 17, 2024
- Kissimmee, FL
Poor comms, workmanship, concierge (Nicole) argumentative 11 properties purchased to date; this was the worst experience.
Lennar responded:
Good morning, We appreciate you sharing your feedback and are sorry you experienced a difficult homebuying process and your home did not meet your expectations. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Overpriced and poor quality workmanship
- Brandon P.
- Verified HomeBuyer
- November 14, 2023
- Mount Dora, FL
At first glance, the houses look great. However, lines are not straight, walls are crooked, door frames are cracking and the hardware is drilled and redrilled into place leaving loose screws and doors that won't stay shut. The electrical system is faulty, plug in a hair dryer, lose power in half the house (until you reset the breaker). Water pipes aren't buried, they're simply covered with mulch. I'm afraid to see what the future brings with the quality of this house. The process of buying the home should have been an indicator of how the quality of work would have been. Each step of the ...
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 3
Unpleasant
- Alejandro R.
- Verified HomeBuyer
- October 18, 2023
- Mount Dora, FL
This is the second house I bought from Lennar, the first wasn't too bad and of course some issues came after I moved in. For the second house things were not really good from the beginning, too many issues I found after I moved and for the price that we paid I was expecting a better quality on the construction but it's Lennar what el we can expect, look around some other options and make sure that you are going to get what your money is paying for. My advice is to try to avoid this builder if you can.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Frustration from day one.
- Kathleen OKeefe C.
- Verified HomeBuyer
- September 19, 2023
- Mount Dora, FL
We purchased from Lennar because of their next gen option in a home. Within 30 days of closing is when problems surfaced. We had sold our prior home and needed to move into the new home. Upon inspection of the home, it was possible for it to be finished. Communication with our sales person Ernest was nill to none. No returned calls. He sent text messages. I had to drop into the sales office to get to speck to someone. Within a week of closing we heard every excuse under the sun as to why construction was not complete. They even tried to move out our closing date, which would leave us ...
Lennar responded:
Good afternoon Kathleen, and thank you for sharing your experience. We apologize for the failed communication and frustration you experienced during the buying process. We understand this is not the experience you expected. If there are outstanding quality issues, please send us an email at LennarCares@Lennar.com with details of your concerns so that we can follow up with you. --Lennar Customer Care.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Dan
- Daniel M.
- Verified HomeBuyer
- January 31, 2023
- Orlando, FL
Honestly, the communication from Lennar has been disappointing, chaotic and unprofessional. From the complete lack of a response for weeks regarding delays in closing to the 50+ list of "punch out items" that reflect poorly done and rushed workmanship, I could not recommend Lennar less to any future buyers.
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 1
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