Lennar Reviews in Orlando, FL

Hard to evaluate and list is all, basically sales team overall was great, builders and trades did not provide a make ready home at close and still trying to get items finalize and fixed 4 months later with no type of compensation for all the miss work and wasted appointment where the trades didn’t come prepared for the work needed having to reschedule the same repairs in some cases many times over.

Although the home is beautiful, you can tell the work is rushed. Lots of things that arent done correctly because Lennar just wants to make their money as quickly as possible. The issues we did get fixed took months to get done. It's really sad because it could be better if they took the time to try.

The workers dump trash everywhere including bottles filled with urine. Find these things when digging in garden. Takes forever to get them to repaint our side wall outside which is at least 2 different colors of white. The plumbers who came from problems were rather derogatory until they found that AT&T had drilled through our sewer. Also we are hooked into neighbors sewer before draining to city sewer. Both bathtubs had holes which took 2 months to get fixed. Workmanship is poor.

I’ve been in my home for six months now and I’m still waiting on things that I was promised would get fixed to standards from my walk thru before I signed at closing

I read many reviews about Lennar prior to moving forward with the process and most of them were negative but I was naively optimistic that my family wouldn't have the slew of issues others had. We purchased in early June and it was 10 months later that we finally moved in. The sales rep was very attentive and very friendly but after that the experience consistently deteriorated. Our house would sit for weeks with no work done to it, I checked on the house every other day. The largest delay was the electrical contractor, or so we were told, which took a solid month with no progress to the house. Our walk through date changed twice. Then come the final walk through the house was completely unfinished, doors were missing, a lot of holes in the wall, one of the windows was cracked, and don't even get me started on the paint and carpet job. We were originally told our closing wouldn't happen on time due to all the work that had yet to be completed. However, true to what we had heard they rushed the closing and promised to have things finished. I forgot to mention that our garage door was crooked which meant that the exterior stucco had to be refinished after they realigned the door. We moved in and there was a giant gray stucco stain all over the front of the house. Also, our builder was texting me while I was at the closing table showing us things he was finishing up, as I was at the closing table! Needles to say that we've only lived there 4 short months and have already had to open several tickets with the warranty company; don't expect a rep to stay more than a month. We've been assigned 3 different warranty reps in the last 3 months, the current one hasn't gotten back to me in over two weeks. The quality is quite poor and very rushed. Not to mention that the HOA fee is higher than quoted to us and some of the amenities mentioned either don't exist or are not up to par. Don't expect anything to be done correctly unless you intend to hound the builder constantly they are the only ones who are of any help, Lennar shows no mercy. ... More

Do NOT close until you have every single detail taken care of. After you close, Lennar will disappear and your issues will go without a response for a very long period. (to be fair with Lennar, I also bought a house from them in North Texas previously, and they were very effective, courteous, and prompt in dealing with any issues. My recent experience in Orlando, FL though it's almost like this is a completely different company. Night and day...

The house was sloppily put together and there were a lot of issues that took months to fix after I moved in. I had to take too many days off work to address all the issues. Grout work was sloppy, there were painting issues and issues with my ceiling. The garage cement had too many holes and looks poorly constructed. The house was also never cleaned and there was dirt all over when I moved in.

workmanship and materials used on construction are very poor, we need to talk with many guys to solve small issues in the house and it´s take a lot of time. at the end we also have problems to install our fence as lennar didn´t let the metal pins installed.

Had high expectations that were not met based on testimonials from friends

This is our second (and last) Lennar home. Our first experience was excellent, good quality in all aspects. This time has been totally different, poor quality of frames, finishes and details. Two months after moving we’re waiting for many details to be addressed by the quality department. So sad to realize how a company like Lennar has decreased its quality in such a dramatic pace. If you decide to buy Lennar be sure to do the inspection before closing.

Whole lennar team could have done a better job to make this buying experience memorable in a positive way, which obviously lacked.

We’ve had numerous issues, please keep your eyes peeled for lackluster workmanship. We have over 100 lose, broken, chipped tiles and have a damaged cabinets, doors & door frames. Do not allow the CRM rush you through the walk thru.

After buying a perfect home from Lennar in 2007 I was really disappointed in the quality of work on on this new home. Really poor workmanship on house and landscaping

Once you close your house, they dissappear. Issues take them forever to get to. I ended up fixing things myself. Also lied to me saying they changed things on my house yet the houses under construction now have what was missing. They just didn't want to spend the time to get it right.

Terrible overall experience. The homes are quickly built we zero attention to detail. I’ve been there for close to two months and we’re still trying to finish repairs from initial walk through.

My experience with this purchase has been a nightmare. This company don't take responsibility from their negligence's. Big sewer water flood the day of the move and nobody want to claim responsibility.

First of all, I would't brag about "having around 200 closings in one day" if everything you guys do is terrible. Terrible customer service. I don't get why we had to wait like 8-10 hours in the title house to get our keys EVEN when we presign the documents 3-4 days in advance. The finish in our house is terrible and I keep submitting tickets and my CM is not doing absolutely anything about it. Right now, I have a 24 pages long list of things that needs to be fixed.

E for everything is not necessarily a good thing.

The homes are built too quickly. After moving in you have to continuously call the service center for repairs which makes no sense since this is a newly built home. I am out of $450 because a pipe broke out in front of my house, the city came out and deemed it was my responsibility to fix and they turned my water off. Leak was caused by a piece of concrete that was sitting on the water pipe that caused a crack in it. Well I called their service to submit a request a repair, and the customer service representing acted as if she didn’t know what I was trying to explain to her, I got frustrated, hung up and went on home advisor and found a plumber. Now im trying to get reimbursement from lennar for the money that I spent and I am being told that “you may not get reimbursed because you didn’t go through us”. A water leak that caused my water to be completely shut off is an emergency, no one has time to be playing with your customer service representatives and waiting x amount of days for a contractor that they hire to come out. There’s many times that I’ve submitted service request and the contractors they hire either do not call me to schedule an appointment, they’ll schedule an appointment and just don’t show up. This is extremely frustrating as a new home owner. 2 months after closing and already have water leak. Take your time when building these homes, Rome wasn’t built in one day and that should apply for these homes too. Lennar homes are priced expensive so there should be no reason why the cheapest paint should be used through the home, the front doors are put on incorrectly where as the hinges are on the outside and if anyone decides to break into your home they can do so easily because all they have to do is unscrew the hinges off the door from the outside. The paint on the concrete is chipping from the heavy amount of rain that we’ve been getting because it was the cheapest paint used. ... More

We decide to buy at this location after looking in several other places, including Lennar locations, Danielle F. was a great motivation for our decision, she was extremely attentive and patient. going inside to constructions sites with us, wearing beautiful high-heels and not afraid of getting them dirty, she is amazing. the whole process was very self-explanatory, and easy, and if any question arises, Danielle was there for us. When was time for to us starting visiting the house for the final walks we only met great people JP and Keene, they explain everything we need to know about the house and give us great advice. Our house is beautiful, we are making all we can to make the most of that. The downside exists, maybe is not the same for everyone, for us was the fact in the kitchen there is no extractor, the one from the microwave is not enough if you cook every day. The kitchen cabinets need to be more functional, to upgrade after it is almost impossible unless you are in the conditional to pay a reasonable of money to do so. Ask if you can have gutters installed in the house as well, the rainy season is coming. ... More

La experiencia con la propiedad como tal es buena pero en lo que concierne al cierre es desastroza

No manual in home. Difficult to find info on HOA. Had to take photo of critical information rather than be given pdf. All stages key contacts were slow to respond, from mortgage to closing to home ownership handoff.

I love my new hose, but way too many issues before, during and after closing, the biggest one was I was offered a house next to an empty lot, mains reason I peak this house, right on the day after closing, Lennar start building a new house right there. Very tricky sales strategies. Disappointed as well with Lennar mortgage, waiting more than 3 hours on closing date, because paperwork wasn’t ready.

It seems like you are more interesting in getting rid of your inventory than helping your customers buy a home . Poor, poor customer service. No pleased

The week of closing was the most stressful week of my life. When I came for my walk through it was clear that no one on the Lennar side had even went inside for a minute to check things before I arrived. I was there for two hours pointing out issues. I have two young children and I was on my hands and knees feeling the stairs and felt dozens of exposed staples. If my daughters were walking on the stairs they would have gotten hurt. I was told it was that way ON PURPOSE. The whole inside of the house was painted white when my contract started it was a different color. I was told three different stories of what happened. In the end I was given $1000 back to help pay for the painters I hired to paint the whole inside of the home. Finally on closing day I went to go pick up my keys. It took half an hour for someone to give me to them and the building was so far from my house it took an hour to get home. When I finally arrived at my home, with two cars full of items, the key I was given did not work to open the house. It was already after hours and no one was available to give me my real key. Because of that I had to put my items inside the home knowing that multiple people at the company had access to go inside . The next morning someone came to fix the issue and they didn’t even have everything they needed to fix it. It took almost 2 weeks to get a key that worked on all the doors. It was so frustrating, the experience I had was horrible. I felt like there was no Customer Service. It felt like they built the home way too fast. And I felt like I made a gigantic mistake in buying the home. Luckily, they have fixed all the issues that I have found inside my home and I’ve been very happy in the home now that I moved in. I wish the closing experience was better but I am happy now that I purchased this home. ... More