Lennar Reviews in Orlando, FL

We are very happy with our home purchase and community. Any issues we have had since closing have been handled quickly and we have had clear communication with both Lennar and the contractors. I would recommend this builder and community.

They helped so much.We had a good experience with Lennar’s Thanks

Our salesperson was great. The loan folks were good enough. The construction delivery date was moved around, both later and then earlier. Created confusion, especially when the home was not ready after moving the date earlier. There were many issues identified with the construction that have yet to be resolved over two months after moving in. Poor follow-up. We don't recommend this builder.

It was a rough experience from the start. We had a sales man that was just that a salesman. It was tough to get updates because he has to constantly wait on someone else. It would be beneficial once locked in to be able to speak directly with the construction manager as there was a lot of inconsistencies. Even after telling them of the issues with the home early on, on the final walk through these issues were still present. Timeliness to get things fixed is practically having to stay on top of them because there is no action otherwise. It’s sad, the home itself the floor layout we fell in love with. But the whole process for us was a nightmare. From start to even now. We still have issues that are not corrected and it’s sad to say. To top it off, it just seems like bandaids or excuses for how things are. We were constantly told there is no issue for them to come back and say oh there is something missing because we had to continually press on the issue saying it’s not working properly. They should take faults in things that are done incorrectly and not try to cover it up with excuses. For a company that everything is included, customer service is not one of those things. ... More

Do not close on the home until all issues are resolved! Also be aware about the patch jobs they do on driveways as they offer no warranty. We have issues with our driveway that where pointed out prior to closing on both inspections and Lennar now wants to try the same failed patch job again. The builder claims it is up to industry standard, but I have never seen a piece of foam siding imbedded in the concrete be considered industry standard. This is just one of 75 issues identified on the final inspection- the little things they will resolve fast, but the larger issues have large hurdles and even after multiple emails with pictures, we still receive pushback. If my wife wasn’t working from home the majority of issues would never have been resolved and would of forced us to take time of from work to get these issues handled. This experience has been disappointing and frustrating. The finish on the construction is also lacking. For example, in the garage there are gaps in the cinder blocks that are also considered industry standard apparently. All I can be thankful for is that apart from 2 leaky sinks and one wobbly toilet we haven’t had any serious plumbing issues. ... More

I pretty much knew what I was getting from a track home before purchasing it. The one thing that I thing was exceptional was the sales representative Melissa She was fantastic she send me pictures throughout the process of the build. Kept me up to date on where the construction was and was overall a huge help. She is a very sweet person. My family just loves her.

Well built home. Overall very pleased and glad to be living here. Some trouble with timely response and correction of several relatively minor but essential items that were not finished up to spec at closing. Lennar needs to replace the substandard sod contractor laying the grass for the yards.

Customer experience worst i ever received.I close at the end of Nov 2021 i still have a bunchs of things they never finish.Cheap materials and a lot of bad things on construction.On the financing was not to bad.I dont recommend to anybody to buy Lennar.

Very bad workmanship and materials used.

Nice homes but management needs work. Too many things going on at one time so a lot of miscommunication and things needing to be done. We've been here since Thanksgiving and things are still being done on our house that should have already been dealt with. They are being done but poor management in the process. Tried to hard to get to much done during this phase.

It was bad experience I called the office for help no bady try to help me

We were rushed to close on Black Friday, a day that was not good for us, and the house still had a lot of things not completed. Today is January 12th and both of my garage doors are still not operational. The gentlemen that did our walk through was very nice and promised to have everything done within a week and he would help us out with having some pendant lights we bought installed if we gave him a good review, which we did, but after that he ghosted us and never answered the phone or text messages. I have blue tape marking several things in my house that need to be repaired. It’s literally been over six weeks since closing. Just frustrated ... More

It had to be done virtual, and it was way faster than what it was face to face in the past. I just wished the builder had cut more on closing costs like builder fees Gene at the mortgage department was great

Absolutely awful home buying experience! There was zero communication about delays or the building process. The home was not ready for our walkthrough. Closing was moved multiple times with little to no notice. We attempted to contact customer “service” and NO ONE responded. Would not recommend Lennar as a builder. The entire experience left us disappointed and took the excitement out of buying our home.

The house designs and final build are attractive but you start noticing where corners were cut and how cheap some materials are. Buying in 2021 was uncertain and the lack of communication from the selling agent made the whole process feel like a gamble. I feel that under different circumstances (not COVID, not 2021 buying spree, not material shortages) Lennar is a good company and the people are for sure really nice but the final product was “okay” when you start noticing the details. Compared to dealing with 15 person auctions for most homes, this buying experience was great and the homes do look great, I guess I’ll find out how durable this all is in the coming years. ... More

This is the second home that I've had built with two different builders. The first one was an enjoyable experience and there was a true sense of care from everyone involved. Lennar has been quite different. The contractors/trade partners used to complete the home have no pride in their work. These are most of the details I wrote to their customer care team that requested feedback, they never replied. Buying Process - I'm not sure a fair evaluation can be done here. Our sales rep was great to work with and has an amazing personalty. She was always available to answer questions we had. The timeframe in which we started looking and went under contract was a time when the market went crazy and Lennar tried to respond as best as possible. That did put some bumps in our process that made things slightly uncomfortable. One week lots were being assigned on a first come first approved basis and the next week we ended up having to bid on our home. The process started with being able to choose options and ended with us getting what Lennar was putting in or not taking the house. We lived 15 minutes away so we could stay pretty on top of the build process. There were times where it wasn't clear what the next steps were, just that there were 12 of them and we were on x of 12 (or whatever number it was.) Not a horrible build process but not overly informative Walkthrough - This is where things started to get frustrating. We had a 3rd party do an inspection. At the time of the first walkthrough we brought up the inspection report. Our customer care rep at that time, informed us: "I'm sorry for the confusion. Inspector items wouldn't be added to this list. The construction manager will work on the items considered code, mechanical, or safety concerns, any other items would need to go through the warranty process after the close of the home. If you would like to bring the report to the final walk-through, we can go over the items that Lennar can assist with if the construction manager did not find items needing to be completed." This made no sense since these were going to be items that were wrong with the house. 1 of the items was actually put on the list, so the response was also contradictory to what was happening in some cases. Some things we pointed out during the walkthrough were brushed off or said to be covid issues. For example there were mismatches in the paint and we were told the painters were lucky to be getting close with matching because of a "national paint shortage due to covid" and that's why Lennar isn't leaving touch up paint behind either. Lights flickering we were told that newer homes were more sensitive and that breakers may trip and lights may flicker depending on what's running. For the paint issue, we're still going through correcting the walls as not only was touch up not matched but the texturing was sanded in a way that there are lines throughout the walls. Final walk through - We were to do the final walktrhough at 9am. We got a call at 8:35 letting us know that we weren't going to be able to walk or close that day. When we did do the walk, the care rep seemed almost annoyed that we were mentioning anything or that she had to be there. Even our realtor asked if that's how she was previously because it was such a bad attitude. Post Close - Trying to get warranty work done with the original customer care rep was again like you were annoying her. There were excuses, which she would later call her directness as to why things wouldn't be fixed, and just a general lack of "care" in the customer care area. This general lack of care seems to carry across into the trade partners as well just from the experiences we've had with "fixing" things and how things have been installed/built. Several items have been "fixed" only to have that fix cause a bigger issue. IE adjust the door for the deadbolt to close right and it resulted in the door needing slammed to close at all. Other areas that show lack of care are random splats of paint, caulk, or drywall spackle all over the floors. All walls are multi-textured and no one can get them fixed after multiple repaints and sandings, thus leaving them streaked with lines. Shower handles put on crooked, laundry hookup faceplates not secured, hot and cold water reversed on washer, carpet tacks sticking through, general dirtiness of floors at move in that weren't addressed even after bringing up, etc. While this is quite the rant the overall house we love, mainly because of our layout. We just don't like that we've had to put so much "extra love" into the house because there was so little care building it. I don't believe I'd use Lennar again. We took the chance, against all other reviews, because of the floorplan they were offering. ... More

The week of closing was the most stressful week of my life. When I came for my walk through it was clear that no one on the Lennar side had even went inside for a minute to check things before I arrived. I was there for two hours pointing out issues. I have two young children and I was on my hands and knees feeling the stairs and felt dozens of exposed staples. If my daughters were walking on the stairs they would have gotten hurt. I was told it was that way ON PURPOSE. The whole inside of the house was painted white when my contract started it was a different color. I was told three different stories of what happened. In the end I was given $1000 back to help pay for the painters I hired to paint the whole inside of the home. Finally on closing day I went to go pick up my keys. It took half an hour for someone to give me to them and the building was so far from my house it took an hour to get home. When I finally arrived at my home, with two cars full of items, the key I was given did not work to open the house. It was already after hours and no one was available to give me my real key. Because of that I had to put my items inside the home knowing that multiple people at the company had access to go inside . The next morning someone came to fix the issue and they didn’t even have everything they needed to fix it. It took almost 2 weeks to get a key that worked on all the doors. It was so frustrating, the experience I had was horrible. I felt like there was no Customer Service. It felt like they built the home way too fast. And I felt like I made a gigantic mistake in buying the home. Luckily, they have fixed all the issues that I have found inside my home and I’ve been very happy in the home now that I moved in. I wish the closing experience was better but I am happy now that I purchased this home. ... More

Horrible building company. So many things wrong with house and finding more everyday. The communication was absolutely horrendous. We were told nothing about Hué about where the closing was going to take place etc. Then we find out closing is on the line my appointment was at four and we did not even get on the line until eight because they didn’t get on. Would never buy a Lennar home again

Lennar is a great company .

First time purchasing a house through Lennar. The staff is very professional and easy to communicate with. We had the exact closing day Lennar promised under the covid situation. The house is beautiful. They do fix anything after the walkthrough.

It's a shame that Lennar doesn't care about getting the home buyer a quality finished product. They used decent enough materials. We like the home designs and there are many thoughtful details put into the design and layout of the home. But due to poor construction management and workmanship on the finishing aspects, they've cost us as the home buyer, time, money, inconvenience, and frustration after the move in. Then they lie about fixing issues. Or send out an unqualified worker that does a crap repair. Or they send someone out that never takes any action. At that point you may as well get the issues resolved yourself without Lennar. They essentially blow you off till you get tired of trying to get them to do it right. It seems they are willing to trade good reputation for saving a few bucks doing a job correctly. So far I've not met anyone in the sub that doesn't have significant issues. ... More

Though we love our home, the warranty issues are not timely addressed. We have a builder hold up for our fence that we have been actively seeking a resolution to after 4 months. Would not recommend!

I’ve had to submit claim after claim because the house was rushed to be completed for closing. What I disliked is my house wasn’t complete items were not finished. I only got one walk thru and that was the day of closing. I should have gotten two. The county inspector came the day of closing which is ok but the builders rushed to get it to pass but other things were not hooked up like the second washer and dryer vents. Trim work wasn’t completed. Bifold doors were not adjusted. Some of the doors did not latch on striker plate properly. I feel they all rushed and me as a homeowner should not have to take my own time to find imperfections and mistakes. Irrigation issues , outside paint issues on house, for the money I paid I was not satisfied. They did fix all of the issues the warranty person was very on point and got it taken care of. They rushed on the closing end of Aug (end of quarter point) to hit there numbers for the quarter but let’s rush on the homes we’re quality should come first. The building manager should do his job and make sure everything is done correctly to prevent higher claims . Don’t get me wrong things happen and I know the workers are contracted as they bid for the contract. Wish our experience was better. We love our home and our community. Hopefully lennar reads this but I’m sure could care less they have there money. ... More

Our home buying experience with Lennar Builders has been excellent. From the moment we walked through the welcome Center, everyone we dealt with has exceeded our expectations. The level of professionalism and attention to detail has stood out from the first day, closing and even after we moved in. Every concern we had was answered and resolved in a timely manner. We are so happy that we chose Lennar and we have recommend them to friends and family.

B Ad experience dealing with Lennar and very poor work.