Lennar Reviews in Orlando, FL

We purchased from Lennar because of their next gen option in a home. Within 30 days of closing is when problems surfaced. We had sold our prior home and needed to move into the new home. Upon inspection of the home, it was possible for it to be finished. Communication with our sales person Ernest was nill to none. No returned calls. He sent text messages. I had to drop into the sales office to get to speck to someone. Within a week of closing we heard every excuse under the sun as to why construction was not complete. They even tried to move out our closing date, which would leave us with no place to go. It took speaking to a supervisor at Lennar lending to get the closing date we needed. Without her calls to others at Lennar, we would not have been able to move. We have been in our home over a month now and continue to find the quality of work, from drywall to floors, to be sloppy, shotty and needing repair. All of which we are doing ourselves, as Lennar is not. We did have two items that we reached out to Lennar about for repair, and thosr items have been repaired. ... More

Honestly, the communication from Lennar has been disappointing, chaotic and unprofessional. From the complete lack of a response for weeks regarding delays in closing to the 50+ list of "punch out items" that reflect poorly done and rushed workmanship, I could not recommend Lennar less to any future buyers.

Our experience started with the new home seller, Natasha. She was extremely rude, even stated to us, “if you don’t like it, then don’t buy here” when we inquired if there were options for solar panel manufacturers. We ended up buying do to limited homes available in the area. The closing Process was extremely rushed do to the end of the fiscal year for Lennar on 11/30. We had to have a walk through and closing the same day which is not what Lennar advertises on their website as the closing process. Natasha was not my advocate when I had questions regarding closing with so many things open on the punch list. She would only reply it’s within the contract and we had to close. The most positive experience was Jeff who did our walk through and was sympathetic to the numerous issues still needing correction. Andrew did his best to make sure the punch list was done after closing in a timely manner. ... More

Lack of communication throughout the experience, followed by people dropping the ball as far as craftsmanship. Financial side of thing were not complete until 40 minutes after closing appointment. Home was not ready for move in until 3 days after closing

Our salesperson was great. The loan folks were good enough. The construction delivery date was moved around, both later and then earlier. Created confusion, especially when the home was not ready after moving the date earlier. There were many issues identified with the construction that have yet to be resolved over two months after moving in. Poor follow-up. We don't recommend this builder.

Very bad workmanship and materials used.

Sales team inadequate and unprofessional

Lennar makes a lot of promises about clean up and touching up issues on your final walk-through but fails to deliver on 100% of them. Most of it is little stuff where if you dont mind doing construction cleanup and minor repairs are no big deal but still pretty disappointing that none of it was done by closing. You can try putting in requests after you move in but alot of it will just be marked completed and no one will ever come out.

No point, no one cares. Many issues, same excuses. Been over 3 months with basic warrenty issues, and still waiting.

Not very well, I tried counting lennar about issues like finishing paint on the outside of the house, holes in drywall, and tile grout cracking and I have not heard a response and I’ve stopped trying to contact anyone

Lennar built a good home using great materials. The design and layout are great. But almost six months after closing my punch list remains incomplete. Very frustrating experience.

The lack of job site supervision and quality control was extremely evident. The quality of workmanship was extremely poor and not up to par for a brand new home.

My husband and I had an awful experience with building and purchasing our home with Lennar. Our final home walk through appointment was cancelled one hour before we were to meet (after we had arranged to be off of work and had child care services lined up). The house at our final walk through was not finished (not cleaned with dead bugs everywhere, missing paint, holes in the walls/ceilings, all the blinds were missing, the seamless shower frame we paid for was not installed etc). We had to rush to close because Lennar forced us and we had to push Lennar for months to get everything fixed/corrected after we moved in. The house was so dirty I had to clean it myself before it would move anything in. We were so disappointed with Lennar that I would not recommend buying from them. ... More

Had a really bad experience, the sales person lie to us, was misleading and overall the experience was awful. The materials are cheap and the work is fast done, the pain the workmanship is poorly done and fast way done, when you are paying almost a half of million for your home you expect to be done properly, just very disappointed and will not recommend it to anyone not even my worst enemy

Terrible communication throughout the purchase process. Then they tried to delay our closing 1 day before it was scheduled. Now, 2 months after closing, they refuse to provide any warranty service and just close your tickets without any response. Just a terrible company, if you are looking for a new home, look elsewhere. Run, dont walk, away from Lennar.

They use cheap carpet, cheap drywall, and when you purchase a brand new build, you expect things to work. I have had to call and set up a plethora of appointments to fix things that weren't working or were installed incorrectly. Don't do it! The one good thing is the customer service for fixing the issues is actually really great.

The handover to my new home was a horrible experience. The puchout list and other outstanding issues were not met. I'm very disappointed at the lennar team.

We love the layout of the house and the neighborhood. We do regret buying from Lennar. We were outright lied to and were extremely disappointed in the process. There were a few people along the way that were very nice but it appears Lennar employees are trained to make money, not care about people.

Unfortunately, we had lots of issues with our home that we feel could’ve been avoided if we had a good construction manager supervising all its people. We did not have a refrigerator for a month, we had a water damage with a storm for improper window installation, moisture in a closet and many drywal/painting repairs. Not to mention the home was delivered without door handles upstairs, our kitchen and bathroom cabinets were a mess they had to reorder some of them and they are still on schedule to re-do our master bath shower as they did a TERRIBLE job installing it. We have a wonderful person helping us (Alexis Saber), thanks to her we have been able to repair everything promptly. She has been so attentive and wonderful to us. She and Natalia Morales have been the best experience we’ve had with Lennar, other than that I definitely wouldn’t recommend Lennar to anyone. ... More

Our Customer Care representative is combative and her immediate response whenever we need to put a ticket in is “no”. She always gives push back for everything. To the point where we have to send her VIDEOS of things that aren’t working. Her latest rebuttal was that she could only send an electrician out to check why our master bedroom light switches weren’t working IF we uninstalled the fan. I am not paying an electrician to uninstall and then reinstall a fan for Lennar yo do their JOB. Yomaris, the customer care rep is less than helpful. I never want to buy Lennar again after these many post closing experiences. Things other builders would take care of in a heartbeat is somehow so complicated with Lennar. ... More

It’s been 2 months since I’ve closed on my house and there’s still a long outstanding list of items that still need to be complete. The only one who responds is the customer service Mgr who has to work with construction Mgr and their contractors who do poor quality work if they show up at all. This has been a nightmare and I’m embarrassed to show my new home to anyone. I can’t enjoy it or do anything to it until certain items remaining are done. Instead of being happy with buying my first home I’m disgusted each day that I look at things not fixed/done.

Unfortunately our experience was not the best and we have too many issues without fix

horrible customer service

Better quality materials and more detail finish. It should not be the buyer to search for defects that where trust comes in .

Cheap materials and sloppy work done by all contracted vendors. Lots of rework and projects to be done by Lennar after move in.we had to each take so much time off of work well into two months to accommodate for things that should have been done. Not exactly turn key experience we had hoped for. Might as well have flipped an older home, saved money and had more space between homes. For the money paid, one would expect better quality work.