Lennar Reviews in Orlando, FL

Unfortunately our experience was not the best and we have too many issues without fix

The sales agent was great, other than that it is been horrible, material are cheap , craftsmanship is even worst. 5 months after closing the house still dealing with issues that were not addressed before closing Customer service is horrible. An unresponsive. At these point I am considering hiring a lawyer to deal with the issues In My house.

Customer service was horrible. Promises on timelines were all not met. Several issues in the house.

This was not a good experience as I am still dealing with issues 5 months later. The salesperson and closing agents did a great job with the buying process and tried to help me as much as possible. Communication with them to get things repaired that their vendors created is terrible and seems to be eventually forgotten and erased. If I don’t follow up, they will not and then the process starts all over again. I am truly disappointed. This is just my experience which is very stressful.

The lack of a coordinated messaging for closing fate, initial purchase price fluctuations, nonresponsiveness from the NHC, numbers changing in estimate sheet the day before closing, etc etc pick an unpleasant moment and I experienced it! Now, the ladies at Lennar closing and Crystal from Inspections made up for the anxiety riddled moments! Oh, and the response for when you place a service request is stellar!

First off there was no model to look at! There was no shower door in master shower; no towel racks in any of the 3 bathrooms. No grab bars for us seniors. We had to purchase our own garage opener for the small garage. The patio out back - you can’t even put a chair on it (it’s too small). I wasn’t allowed to change the carpet in the bedrooms to tile unless I paid for it after closing. We had to get the plumber out for the water heater and washing machine

I just wish you guys fix things faster than you are for a first time buyer I’m disappointed

Disappointing is an understatement when it comes to our homebuying experience. Only employees we had a positive experience with are Leah who sold us the house and has been great. And crystal who did our walk through and has helped us get a number of items fixed. Where do i start? Judy who works in Title was completely clueless that we were even buying a house. She didn’t send our final numbers for closing our wire instructions until midnight, the evening before closing. We closed online. That process was seamless. We were not told where or how to pick up house keys for our new home. Upon arriving at Lennar offices near sea world, we found Judy who then took 20 minutes to find our house keys. What she didn’t have was our mailbox keys. Insert biggest problem: our address was changed from 9765 to 9763. No big deal for us, accept that no one let the usps know. It’s is now more than 6 weeks since we moved in, and we STILL cannot receive mail, because our address doesn’t exist with the USPS. The hired help has been a bit of a nightmare as well. The electrician responsible for fixing our outlet in our garage, unplugged our garage freezer, unbeknownst to us. We finally noticed it was unplugged about 2 days later when all of our frozen chicken smelled like someone had died. There must have been 200 flies that filled our garage. That wasn’t fun to clean. The people responsible for replacing our refrigerator told us they would be there on Tuesday. At 8:30am on a Monday we get a knock on our door. They have the refrigerator. No one speaks English. I had to get my wife on the phone to translate for 30 minutes. Finally refrigerator is installed and good to go after an hour of taking off our front door to fit it inside. We go to get ice about 6 hours later, and nothing. These people forgot to connect the water line. The list goes on, but i doubt anyone has even read this far. We bought from Lennar because we loved the house, neighborhood, and Lennar has such a great reputation. What we experienced since seems like a home builder that wants to build as quickly as possible and only cares about making $. We honestly couldn’t be more disappointed with the process. We saved for years for this home. It was supposed to be one of the best experiences we’ve ever had ... More

We have shared with some of the top people how aweful the communication process was and hope they take it to heart for the Orlando area. I’m sure this will never be posted so I’m not wasting my time to go through yet again how many issues and terrible the loan process to closing communications turned out to be. We understand delays if they are communicated but Were treated like we had no right to find out what was going on with our house. To understand the last straw, after our last walk through and are pulling into the the title company to sign, Brenda calls to ask why we are not closing to today as the construction company called to say they failed an inspection. We were just with them 30 minutes ago and they told us all go. Wasted time. Wasted plans. We were literally in the title building getting on the elevator to the office. When we finally closed and walked into the home for the first time, it was raining from the ceiling and the entire island and floors were soaked with water from the washer being connected wrong. We could not have had anything else happen except they accidentally ran over and bulldozed the house. We had friends build with Ryan at the same time and scheduled walk through and gave them informed weekly meetings. Unless Lennar revamps the model they use now to communicate I would never use them again. The house itself seems great with minor stuff still not done but that is another problem entirely with follow up and follow through. ... More

Though we love our home, the warranty issues are not timely addressed. We have a builder hold up for our fence that we have been actively seeking a resolution to after 4 months. Would not recommend!

Would not recommend Lennar to any home buyer...

The condition of house was bad. Until yesterday I had toilet seat issues. I dont mind them charging me couple thousands more and give better quality. I have had so many issues but they were prompt to resolve. I should not have had the issues in the first place to begin with. You can check my request history. I still have to raise another request as the door does not get latched properly near garage. I felt this house was rushed to close rather than spending time to provide the quality. Highly disappointed. Would not recommend any more purchases with Lennar. I have heard great things about Lennar until I moved and owned one. ... More

They lied about HOA price. When I try to get answers they all hide like cockroaches. Try to play the dumbest game with me. I still waiting for an answer.

Will NOT recommend Lennar to anyone. From start to finish it was the most expensive mistake we made

EverBe is an amazing community and really glad to have become part of it. However, the journey to get there with Lennar could have been so much better. I hope Lennar will use this as constructive feedback towards improving experience for other prospective home buyers in the future. Sales team - They were courteous, prompt and professional. - However, I felt really rushed with constant pressure to make purchase decisions in less than 24-48 hours. - Very few models were on display. It is so much easier to visualize a physical model. - A simple phone call inquiry to internet Sales team asking for advertised specials precluded me from working thru a real estate broker. Lennar sales team is probably paid for and compensated by Lennar and IMO act in best interest of the company as against the home buyer. If I had a choice, I would have gone with a real-estate broker that represents my best interest. - None of the incentives were disclosed upfront. Most of the incentives are only available to you if you avail services from Lennar groups/affiliates e.g. Mortgage, Insurance, Title and such. Some of the services had very high mark-ups and not very competitive. - The purchase contract was 70+ pages long and IMO, fairly skewed in favor of the Lennar with no provisions to change any language. It also did not give me much leverage against any disputes or contentions. Yes, there is a provision for arbitration, but as an individual buyer, do I want to really be spending my time there? Mortgage process - Team was definitely prompt, courteous and professional. - Website was very intuitive and user friendly. - By far the best part of the deal was the mortgage rate offered. I was appreciative of the Mortgage team describing the incentives that ideally should have been divulged during Sales process. - The consults provided by Miguel were exceptional. - The only opportunity, a month after closing, Lennar sold off my mortgage to another service provider, it was not seamless. A lot of the information such as flood insurance was not transferred over. I realized it after I started receiving notices from new provider. Concierge Service - There is absolutely NO collaboration within various Lennar groups (Sales, Mortgage, Construction, Customer Relationship, Title, insurance). It had become my full time job to make the siloed Lennar groups talk to each other - Lennar does have a dedicated concierge service. The concierge team was very courteous, professional and did their best to help. However, concierge had no leverage whatsoever in pursuing resolutions with any of the other Lennar groups/teams. - Any escalations to senior Lennar leadership was simply crickets. Title and closing team - Process was generally straightforward. - They have great options available for closing. In-person, remote notary and more. - The only snafu, they only handed over the home keys after closing. For the mailbox keys, we were given a runaround across all Lennar departments, post office and HOA. It took more than 45 days to get the mailbix keys. Meantime, a lot of the packages delivered sat there w/o us being able to access the mailbox Construction - By far our worst experience and the most arrogant of Lennar groups. - IMO, Lennar does not make it easy for the home buyers to bring in private inspector. - Construction has no set guidelines, checklists and were very reluctant to acknowledge any deficiencies whatsoever. E.g. Before closing, there were streaks of spilled concrete on the garage floor. When we brought it to their attention, construction’s response was the concrete floors are not warrantable. - Many items got categorized as cosmetic e.g a big star shaped dent in the bath tub. We struggled with the thought of having to live with a dent all our life when we paid full price for it. - Another example, when we opened the one of kitchen cabinets door, the panel fell to the floor. This was clearly poor workmanship and missing screws. Again non-warrantable was Lennar’s response. - The private inspection identified some major code violations. Construction wasted too much time trying to defer it to post close. I had to escalate it to the county inspector for enforcement. Since Lennar mortgage had locked the rate only for 45 days, they had their backs against the wall to fix it fast or pay for extension of rate lock. At that point, they wanted to take the easy way out and offered to part ways without accepting any wrongdoing. They were so cocky, they told me I would not incur any penalties if I walked away from the deal. Really? - Given the mistrust, I ordered a second round of inspections which still came out with significant issues. In the end, I spent almost $1000 in private inspections from my pocket. I had not really budgeted for that much cost for inspections. Post-close warranty - Given the experience with pre-close process, I was highly skeptical on what to expect. However they have pleasantly surprised me. - I do like their online ticketing system to report warranty items and setup of virtual appointments to understand the issue. - Lee, Lilly and Katrina have been fairly responsive and so far fixed quite a few pre-close mess-ups by construction. e.g. AC compressor did not work day one, thermostat was not BT capable, rekeying of locks, electrical issues with outlets and some more. Misc. - IMO, the pre-closing walk-thru was a wasted opportunity by Lennar. Sales team and CRM failed to highlight many cool standard features that come with the house, e.g irrigation system, a ring door bell, wifi operated door lock, grass moving included in HOA dues, 1 year termite warranty and more. - I wish Lennar could have made an upgrade package available for extra cost with some common sense items e.g. get a better dishwasher instead of the one with cheap plastic interior, an OTR exhaust to the exterior, a wifi capable garage door opener and such. ... More

Our experience with Lennar was unnecessarily stressful and filled with avoidable complications. Fortunately, my wife is a Realtor, with her father as her broker, and their efforts were critical in salvaging this deal. Without their intervention, it likely would have fallen apart due to Lennar’s lack of competence and misleading assurances. As buyers on a work visa, we didn’t meet Lennar’s criteria for an FHA loan, but we were happy to proceed with a conventional mortgage. Despite agreeing on this upfront, the underwriting process dragged on far longer than necessary, well past the “quick closing” date that Lennar kept emphasizing. Ultimately, we were denied the loan because my wife worked for her family business—a detail we had disclosed from the very beginning. It was unclear why this issue wasn’t flagged earlier, which could have saved us significant time and frustration. Communication throughout the process was abysmal. If we hadn’t been proactive in keeping everyone informed, no one would have known the status of the deal. To make matters worse, we received multiple emails from Lennar with congratulatory messages and instructions for next steps, even after our mortgage had been denied. Thanks to my wife’s father, who contacted Fannie Mae directly, we were able to resolve the mortgage issue and close on the property. We later learned that other buyers in the same community had faced similar denials, raising the question of how many deals could have been saved with better support and expertise. The problems continued on closing day. We were told we would have to complete a remote closing—without any input on this decision—and were charged for the “convenience.” The process itself was delayed as the ALTA statement had to be corrected not once but five times. Even after we signed the documents, we were left feeling uncertain whether the process was complete. After following up multiple times, we finally received the code to our front door and to no surprise we had been sent the incorrect code. It wasn’t until I left a negative review that Lennar provided a “closing pack,” which still lacked essential information. For instance, the included Ring doorbell couldn’t be activated because the necessary screwdriver wasn’t provided. This review highlights only a portion of the challenges we faced. To add to the stress, my wife was pregnant throughout this ordeal. Lennar’s sole redeeming factors were the efforts of their sales agent, Rob, and their mortgage advisor, Robin, who worked tirelessly on our behalf. Despite their help, this experience has left us unwilling to consider buying from Lennar again in the future. ... More

As a real estate investor, I am a 5x Lennar home investor. 4 of them are in FL. This 5th home at Glen Pine is the worst closing experience I have ever had. I will not buy another home from Lennar in FL anymore. The main issues are poor workmanship at and missing house keys. My closing was delayed 4 weeks because of these and other issues. But I will just focus on the 2 mentioned. The major issue I had was the many exterior walls were discolored. Miranda, Lennar customer rep, was at orientation and final appt. She brushed it off as sand, and did not remove it because it was not listed at orientation. I raised a fuss that Lennar should remove the sand. It turned out the sand was not easily to take off with a regular garden hose, but they didn’t want to rent a pressure washer either. 3 days later they got the equipment and was not able to remove the sand. They tried 3x by then the paint was coming off. I had to tell them to repaint the entire bottom 1/3 of the wall, but they only painted where needed. As obviously bad as the sand on the wall was and later the paint peeling from trying to clean it, Lennar should have automatically tried to fix the problem before closing, rather than requiring me to raise a fuss and emailing the VP of Sales to get upper management to know what a crappy team she has working her. Even when after I closed, Lennar gave me keys that don’t work for my house. They said I had to wait 2 weeks for Lennar’s vendor to fix it. I couldn’t wait and had my own lock smith replace it. With all the problems, this meant I could not show my property to renters for 4 weeks. I asked Lennar to compensate me for 2 weeks lost rent because they didn’t give me correct keys for showings, and they said NO. I will never and will actively discourage people from buying from Lennar, especially if it’s in central FL. This purchase experience has been the worst. ... More

Love the area, but from the start had a bad experience with Lennar. First, we asked for a different sales consultant which they provide a different one but the first was still involved with paperwork. Second, tried to screw me out of an interest rate lock which was already accepted. Builders did a poor job with material and not following design as they had to rebuild my island on move in day with it being to far over. With warranty repairs, also poor job with the fix of my plumbing leak. They sent out 4-5 different people from the same company to fix a simple drywall repair. They closed me in a different phase which ended up making me wait 3-4 weeks to get WiFi and other 5-6 weeks to get a mailbox key. Just an overall lack of communication. Only positive is that the area is fantastic. ... More

First, we do love the house. However, Lennar has been a nightmare to work with. Up until the middle of January, we were told our house would be ready at the end of April of 2024 which would have been perfect timing for us. On January 18th we were told that we would be closing 12 days later on January 30th, giving us almost no warning whatsoever. If we delayed closing at all they were going to charge us $300 per day (READ YOUR CONTRACT!) for the delay. So we said fine, let us get our inspector in, like we mentioned at the beginning. They told us "Well, you need 30 days notice before closing in order to have your own inspector come in." How is that possible when we only got 12 days notice of closing?? Then, when we did close, they wanted an additional 10K and then "we will send you a check for the 10K later" ABSOLUTELY NOT! We didn't close until 8 hours later because they never asked for the sourcing of a 10K transfer from a savings account and just figured we would pay the additional 10 thousand dollars. Then yesterday, our plumbing was extremely backed up where sewage was literally coming up the tub. Lennar's plumber came and said this is a county issue. The county came and said we warned Lennar this was going to happen, the entire block pipes had so much dirt in them that everyone was having these major issues! STAY AWAY FROM LENNAR. ... More

Poor subcontractors choice Lack of supervision of work done by subcontractors Quality of materials poor Mass produced homes to maximize progits

My friend/real estate agent owned and sold many Lennar homes, so we had a first hand view into the process going into it. From start to finish communication was very poor and even worse within the Lennar team. Each individual we worked with was pretty good, but collectively it was a total mess. There are too many examples to give and I’ve already given Lennar so much of my time that I feel like I should be an employee. I’m convinced that our closing would not have happened when scheduled (Lennar cancelled 3 closings prior, last minute without warning - so yes we had already moved out of our house) if I hadn’t personally coordinated the team. Disappointing to say the least - I could write a book with probably 10 chapters with all the issues. As a business owner, husband to a pregnant wife, and dad of 4 kids 6 and under having to deal with all of this was really the last thing I needed. We’ve been in the house for almost 2 months now and there are still issues that haven’t been fixed (that should have been fixed by the 1st scheduled closing. ... More

If they don’t want a sloppy built home with a builder who doesn’t care because it’s all about who can build the most home in the shortest amount of time then stay away from lennar. The only time they care or reach out is when they get a bad review then you phone starts ringing & your email starts to go off. You have to live with a bad built & try to fix things yourself because of incompetent construction crew & a lennar team that wants to make sure there pay check is correct. All these mistakes will cost your company more in the end with a class action lawsuit. A company that knows better but won’t do better. ... More

The disorganized nature of your closing process and miscommunication was unparalleled. Never had a more frustrating experience in my life. Unresponsive. Rude. Disorganized. Lack of knowledge etc. I could not get keys but finally a woman who was a manager took time 7am on a Sunday morning to let me in. She was really helpful, annd fantastic , and an exception the the rule.

I have buy a few new home in my life. This been the worse a sloppy job was done on the finishing touch this home wasn’t moving ready. On my 1st call to repair stuff I put in 7 request. Forget outside work that a mother call. Really disappointed

Having a hard time getting things fixed or people over to fix items that should have been done at closing. Wouldn’t recommend lennar and will learn from this company moving forward.