Lennar Reviews in Orlando, FL

Window sills are crooked, doors had to be replaced, WiFi is slow, front door lock has to have new batteries every week or it will not work and you may come home and find your house unlocked, ring doorbell doesn’t work most of the time, and the list could go on.

Lennar has poor sub contractors and their follow up is horrible.

We have been dealing with all type of situations in this house. From poor materials to inefficient service to solve the issues. We have been calling and asking for the issues to be resolved over and over without any success. It’s been 2 month were the house can’t be rented and we are at revenue loss. Without counting the several expenses we have incur since we don’t live in USA.

We identified several issues during construction and Lennar was largely non-responsive. We closed with a tear in the carpet of one bedroom. It took 7 weeks for them to correct the issue. Once they finally came to fix it!, It took approximately 2 hours. We had similar experience with other issues.

I was promised so much more than I ended up getting. It took a year past the date I signed to get my place. It is called a luxury community, but it is far from that the grass is dead. The trees are dead. they promised a pool by summer. It has also got pushed out for another year. Other communities around us have surpassed our build up even with later start dates. They lack attention to detail in the house and on the exterior of the house. The outlets are crooked. The baseboards are crooked. The windows have caulking gunk built up that you have to remove yourself with a sharp tool grout is missing from the tile they placed. I pay a high HOA fee, and the exterior looks like hell, and there are literally no amenities.There is a huge fly and spider problem. during the building process they changed my floors without giving me any updates. I had to point them out myself, and they did nothing about it. The cabinets have chips. The windows are scratched and these are things they will not come fix because you can’t necessarily take a photo of them from 10 feet away. ... More

I will never recommend or purchase another home from this company. These people are a joke unresponsive poor workmanship failure to perform repair, show up without materials. I had to remove my own tub and replace it because they failed to do that. Remove my own cracked tile and replace them, I would never recommend you to build a dog kennel for me or do anyone else

Lennar has made my home buying experience a nightmare, i will never buy a Lennar home again.

My overall buying experience was fine from getting prequalified, to getting my conditional approval, to ensuring all the necessary paperwork was submitted on time. It was pretty straight forward with no issues. Securing the mortgage went well. Now the home itself is where I feel the ball was dropped. There was a lot of issues/ things not completed within my house prior to moving in. I am a very understanding person and I know the pandemic has done a number on getting supplies which can delay the home building process, but that’s just that, instead of delaying closing. I felt as though Lennar was more concerned with closing the house before February 28th, by any means necessary because it was the close of their 1st financial quarter (so I heard multiple times during the process). So In short let’s just say a lot of corners where cut and things were not done properly. Within the first week of moving in, our a/c stopped working and it took two weeks and MULTIPLE angry calls to Lennar for the issue to be repaired. It’s about to be almost 2 months since I’ve closed and I’m still waiting on things to be fixed. So overall as my first home buying experience it was average at best it could’ve been better if the builder was more so concerned about the quality of work being provided rather than quantity. ... More

Big company however some individuals are not representing its mission statement

Do not close on the home until all issues are resolved! Also be aware about the patch jobs they do on driveways as they offer no warranty. We have issues with our driveway that where pointed out prior to closing on both inspections and Lennar now wants to try the same failed patch job again. The builder claims it is up to industry standard, but I have never seen a piece of foam siding imbedded in the concrete be considered industry standard. This is just one of 75 issues identified on the final inspection- the little things they will resolve fast, but the larger issues have large hurdles and even after multiple emails with pictures, we still receive pushback. If my wife wasn’t working from home the majority of issues would never have been resolved and would of forced us to take time of from work to get these issues handled. This experience has been disappointing and frustrating. The finish on the construction is also lacking. For example, in the garage there are gaps in the cinder blocks that are also considered industry standard apparently. All I can be thankful for is that apart from 2 leaky sinks and one wobbly toilet we haven’t had any serious plumbing issues. ... More

We were rushed to close on Black Friday, a day that was not good for us, and the house still had a lot of things not completed. Today is January 12th and both of my garage doors are still not operational. The gentlemen that did our walk through was very nice and promised to have everything done within a week and he would help us out with having some pendant lights we bought installed if we gave him a good review, which we did, but after that he ghosted us and never answered the phone or text messages. I have blue tape marking several things in my house that need to be repaired. It’s literally been over six weeks since closing. Just frustrated ... More

Very disappointed in the quality Of service. Everyone at Lennar is quick to tell you we will help but is far from assisting. It’s sort of a joke for the money spent. My family has numerous unresolved issues and the company is complete disappointment.

Really bad customer service.

The Lennar finance team, specifically Bobby, was awful regarding communication and limited in giving info or helping us during the loan process. Despite my > 800 credit score, he could have done better with the interest rate. Yet I got stuck with a higher interest than the going rate in the market. I felt deceived. Regarding the building process, everything seemed to be “no”. Not flexible at all. The workmanship, 5 months later I’m still correcting things identified in the final walk through. Just last month I found out that one of the vents on the roof was not placed. It was missing. This cookie cutter mentality disregarding the customer disappointed me. I’ve built and owned, with this home, 3 Lennar homes. The first two, outstanding. That’s why I chose Lennar. But this one, a different story. Thank God for my insistence, we are finally getting there. Just waiting for my garage replacement, painting of re- Stucco of entrance wall and fixing with paint of some frames inside. If I had to select a builder for another home in the future, right at this time, it would not be Lennar. Would not recommend them to friends and family. ... More

know you will have to spend lots of time calling and waiting for your issues to get resolved, and some will never get resolved even after they acknowledge there is a problem.

I believe they hired the least qualified people they could find. I have had problems with so many areas of this house that I may try sell it before the one year warranty has expired. My neighbor's have expressed the same feelings that I have. The best part about this house is the neighborhood. My neighbors are great. And it's very attractive here. But the quality is terrible. It seems as though no one inspected any part of this house as it was being built.

Customer service was horrible. Promises on timelines were all not met. Several issues in the house.

This was not a good experience as I am still dealing with issues 5 months later. The salesperson and closing agents did a great job with the buying process and tried to help me as much as possible. Communication with them to get things repaired that their vendors created is terrible and seems to be eventually forgotten and erased. If I don’t follow up, they will not and then the process starts all over again. I am truly disappointed. This is just my experience which is very stressful.

We bought our home less than 6 months ago and we had several serious issues that could have been prevented with proper supervision and workmanship. Without going into details, we have dealt with issues from flooding garage, improperly built shower (water behind tiles and on sill), to cracks and bumps on the ceiling. We had to place multiple work orders for new and existing issues. We must take time off from work to get these issues resolved and have had contractors not show up at all. When the work is not up to standards contractors point fingers at each other and customer service ends up denying the claim and leaving you stranded to pay for the repair out of packet. We dealt with deceiving contractors that say they fix something when we aren’t home, but the issue remains, and our security system shows them being on site for less than 12 minutes. We have also dealt with contractors that do not speak English and get frustrated if you don’t understand what they are saying. Same contractors that incorrectly make repairs are sent to your home again to fix issues. There are a few contractors we have dealt with that are qualified and get the job done right, but we have unfortunately mostly dealt with the opposite. We are disappointed with Lennar to say the least and should have probably “bought a better-quality custom home” as suggested by the customer service rep. ... More

We were very happy with our experience with Lennar until it came time to close on our home. There were several things not completed but we were told that as long as the house was structurally sound we needed to close even though we wished to wait till everything was done. Once we closed it was almost impossible to get them to come back and fix things even though we were told these would all be taken care of right away. We were continually given dates and times that trades would be coming to work on things, paint, cupboards, carpet, tile, windows, only to have them not show up or bother to call to say they would not be coming. I should also note that often when trades came they did an awful job and repeat visits were needed to resolve the issues. We literally had to texted our customer service rep every day in order to get the things done that needed to be. We also contacted a supervisor who promised to come see our issues and get them resolved as soon as possible. This supervisor never showed up and we were never able to get in touch with him again. It has taken almost six months to get the majority of our issues completed and we still have minor little things that still require adjusting. This is our third new house build and we have never had issues like this before. We love our home but we would not recommend working with Lennar until they can work on their lack of follow through and customer service. Getting a new home is suppose to be a fun and joyful experience but when you move into a brand new unfinished home that you need to fight with the builder to get completed it becomes very stressful and anything but joyful. ... More

We closed on our home on March 27 and still have outstanding ticket items that have not been rectified. When we contact lennar reps it’s a constant blame game. For our home we have atleast 10 outstanding ticket items that have not been fixed on of them from our original punch list before we closed. I would NEVER build with lennar again and would NEVER refer to friends and family due to the headaches you have caused us.

Rushed to close Poor follow up on repairs Not approachable for issues

The closing was remotely, I was literally enforced to close before the issues in the inspection report were resolved. In addition to the confusion on the home warranty request dates with my other Lennar home, the request for the location of the public utility in in front of my house goes nowhere. I need someone really listen to my request, respond and resolve the issue!

The house finishes and detailing are beyond mediocre. Then the response is slow and disorganized. It becomes a full time for the buyers to get the support to fix the issues we have.

Horrible responsiveness from my sales, lennar mortgage & customer care.