Lennar Reviews in Orlando, FL

We love the layout of the house and the neighborhood. We do regret buying from Lennar. We were outright lied to and were extremely disappointed in the process. There were a few people along the way that were very nice but it appears Lennar employees are trained to make money, not care about people.

Unfortunately, we had lots of issues with our home that we feel could’ve been avoided if we had a good construction manager supervising all its people. We did not have a refrigerator for a month, we had a water damage with a storm for improper window installation, moisture in a closet and many drywal/painting repairs. Not to mention the home was delivered without door handles upstairs, our kitchen and bathroom cabinets were a mess they had to reorder some of them and they are still on schedule to re-do our master bath shower as they did a TERRIBLE job installing it. We have a wonderful person helping us (Alexis Saber), thanks to her we have been able to repair everything promptly. She has been so attentive and wonderful to us. She and Natalia Morales have been the best experience we’ve had with Lennar, other than that I definitely wouldn’t recommend Lennar to anyone. ... More

Our Customer Care representative is combative and her immediate response whenever we need to put a ticket in is “no”. She always gives push back for everything. To the point where we have to send her VIDEOS of things that aren’t working. Her latest rebuttal was that she could only send an electrician out to check why our master bedroom light switches weren’t working IF we uninstalled the fan. I am not paying an electrician to uninstall and then reinstall a fan for Lennar yo do their JOB. Yomaris, the customer care rep is less than helpful. I never want to buy Lennar again after these many post closing experiences. Things other builders would take care of in a heartbeat is somehow so complicated with Lennar. ... More

It’s been 2 months since I’ve closed on my house and there’s still a long outstanding list of items that still need to be complete. The only one who responds is the customer service Mgr who has to work with construction Mgr and their contractors who do poor quality work if they show up at all. This has been a nightmare and I’m embarrassed to show my new home to anyone. I can’t enjoy it or do anything to it until certain items remaining are done. Instead of being happy with buying my first home I’m disgusted each day that I look at things not fixed/done.

Unfortunately our experience was not the best and we have too many issues without fix

horrible customer service

Better quality materials and more detail finish. It should not be the buyer to search for defects that where trust comes in .

Cheap materials and sloppy work done by all contracted vendors. Lots of rework and projects to be done by Lennar after move in.we had to each take so much time off of work well into two months to accommodate for things that should have been done. Not exactly turn key experience we had hoped for. Might as well have flipped an older home, saved money and had more space between homes. For the money paid, one would expect better quality work.

Window sills are crooked, doors had to be replaced, WiFi is slow, front door lock has to have new batteries every week or it will not work and you may come home and find your house unlocked, ring doorbell doesn’t work most of the time, and the list could go on.

Lennar has poor sub contractors and their follow up is horrible.

We have been dealing with all type of situations in this house. From poor materials to inefficient service to solve the issues. We have been calling and asking for the issues to be resolved over and over without any success. It’s been 2 month were the house can’t be rented and we are at revenue loss. Without counting the several expenses we have incur since we don’t live in USA.

We identified several issues during construction and Lennar was largely non-responsive. We closed with a tear in the carpet of one bedroom. It took 7 weeks for them to correct the issue. Once they finally came to fix it!, It took approximately 2 hours. We had similar experience with other issues.

I was promised so much more than I ended up getting. It took a year past the date I signed to get my place. It is called a luxury community, but it is far from that the grass is dead. The trees are dead. they promised a pool by summer. It has also got pushed out for another year. Other communities around us have surpassed our build up even with later start dates. They lack attention to detail in the house and on the exterior of the house. The outlets are crooked. The baseboards are crooked. The windows have caulking gunk built up that you have to remove yourself with a sharp tool grout is missing from the tile they placed. I pay a high HOA fee, and the exterior looks like hell, and there are literally no amenities.There is a huge fly and spider problem. during the building process they changed my floors without giving me any updates. I had to point them out myself, and they did nothing about it. The cabinets have chips. The windows are scratched and these are things they will not come fix because you can’t necessarily take a photo of them from 10 feet away. ... More

I will never recommend or purchase another home from this company. These people are a joke unresponsive poor workmanship failure to perform repair, show up without materials. I had to remove my own tub and replace it because they failed to do that. Remove my own cracked tile and replace them, I would never recommend you to build a dog kennel for me or do anyone else

Lennar has made my home buying experience a nightmare, i will never buy a Lennar home again.

My overall buying experience was fine from getting prequalified, to getting my conditional approval, to ensuring all the necessary paperwork was submitted on time. It was pretty straight forward with no issues. Securing the mortgage went well. Now the home itself is where I feel the ball was dropped. There was a lot of issues/ things not completed within my house prior to moving in. I am a very understanding person and I know the pandemic has done a number on getting supplies which can delay the home building process, but that’s just that, instead of delaying closing. I felt as though Lennar was more concerned with closing the house before February 28th, by any means necessary because it was the close of their 1st financial quarter (so I heard multiple times during the process). So In short let’s just say a lot of corners where cut and things were not done properly. Within the first week of moving in, our a/c stopped working and it took two weeks and MULTIPLE angry calls to Lennar for the issue to be repaired. It’s about to be almost 2 months since I’ve closed and I’m still waiting on things to be fixed. So overall as my first home buying experience it was average at best it could’ve been better if the builder was more so concerned about the quality of work being provided rather than quantity. ... More

Big company however some individuals are not representing its mission statement

Do not close on the home until all issues are resolved! Also be aware about the patch jobs they do on driveways as they offer no warranty. We have issues with our driveway that where pointed out prior to closing on both inspections and Lennar now wants to try the same failed patch job again. The builder claims it is up to industry standard, but I have never seen a piece of foam siding imbedded in the concrete be considered industry standard. This is just one of 75 issues identified on the final inspection- the little things they will resolve fast, but the larger issues have large hurdles and even after multiple emails with pictures, we still receive pushback. If my wife wasn’t working from home the majority of issues would never have been resolved and would of forced us to take time of from work to get these issues handled. This experience has been disappointing and frustrating. The finish on the construction is also lacking. For example, in the garage there are gaps in the cinder blocks that are also considered industry standard apparently. All I can be thankful for is that apart from 2 leaky sinks and one wobbly toilet we haven’t had any serious plumbing issues. ... More

We were rushed to close on Black Friday, a day that was not good for us, and the house still had a lot of things not completed. Today is January 12th and both of my garage doors are still not operational. The gentlemen that did our walk through was very nice and promised to have everything done within a week and he would help us out with having some pendant lights we bought installed if we gave him a good review, which we did, but after that he ghosted us and never answered the phone or text messages. I have blue tape marking several things in my house that need to be repaired. It’s literally been over six weeks since closing. Just frustrated ... More

Very disappointed in the quality Of service. Everyone at Lennar is quick to tell you we will help but is far from assisting. It’s sort of a joke for the money spent. My family has numerous unresolved issues and the company is complete disappointment.

Really bad customer service.

The Lennar finance team, specifically Bobby, was awful regarding communication and limited in giving info or helping us during the loan process. Despite my > 800 credit score, he could have done better with the interest rate. Yet I got stuck with a higher interest than the going rate in the market. I felt deceived. Regarding the building process, everything seemed to be “no”. Not flexible at all. The workmanship, 5 months later I’m still correcting things identified in the final walk through. Just last month I found out that one of the vents on the roof was not placed. It was missing. This cookie cutter mentality disregarding the customer disappointed me. I’ve built and owned, with this home, 3 Lennar homes. The first two, outstanding. That’s why I chose Lennar. But this one, a different story. Thank God for my insistence, we are finally getting there. Just waiting for my garage replacement, painting of re- Stucco of entrance wall and fixing with paint of some frames inside. If I had to select a builder for another home in the future, right at this time, it would not be Lennar. Would not recommend them to friends and family. ... More

know you will have to spend lots of time calling and waiting for your issues to get resolved, and some will never get resolved even after they acknowledge there is a problem.

I believe they hired the least qualified people they could find. I have had problems with so many areas of this house that I may try sell it before the one year warranty has expired. My neighbor's have expressed the same feelings that I have. The best part about this house is the neighborhood. My neighbors are great. And it's very attractive here. But the quality is terrible. It seems as though no one inspected any part of this house as it was being built.

Customer service was horrible. Promises on timelines were all not met. Several issues in the house.