Lennar Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About Lennar.
Read all 676 verified reviews from homeowners that built a new home with Lennar in the Orlando area. Orlando homeowners have rated Lennar an average 3.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Orlando Area
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Customer Reviews
No point
- Christopher M.
- Verified HomeBuyer
- March 31, 2020
- Clermont, FL
No point, no one cares. Many issues, same excuses. Been over 3 months with basic warrenty issues, and still waiting.
Lennar responded:
Hi Christopher, thank you for providing this feedback about your experience. We are sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Horrible company
- Christopher Y.
- Verified HomeBuyer
- March 26, 2020
- Minneola, FL
Overall, the house is beautiful! The followup on responding to issues and fixing those issues is really bad. My landscaping throughout the backyard has holes to where almost every piece of sod that was laid, is going to cause someone to sprain or break their ankle. We paid to have our hood in the kitchen vented to the outside. This was not completed and no one has come out to correct despite multiple attempts at contacting to find out when this work would be done. I would not recommend this company to anyone because they do not stand behind their work or items that are listed in a contract.
Lennar responded:
Hi Christopher, thank you for sharing your feedback with us. We are sorry to hear about your experience. Please email us at corporatecustomercare@lennar.com with any additional details or items needing attention, so we can research and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 1
Value 4
Responsiveness 1
Bad
- Francisco S.
- Verified HomeBuyer
- March 17, 2020
- Saint Cloud, FL
Not very well, I tried counting lennar about issues like finishing paint on the outside of the house, holes in drywall, and tile grout cracking and I have not heard a response and I’ve stopped trying to contact anyone
Lennar responded:
Hi Francisco, thank you for sharing your feedback. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Poor Follow Up
- David B.
- Verified HomeBuyer
- March 17, 2020
- Orlando, FL
Lennar built a good home using great materials. The design and layout are great. But almost six months after closing my punch list remains incomplete. Very frustrating experience.
Lennar responded:
Hi David, thank you for providing this feedback about your experience. We are happy to hear that you love the design and layout, but are sorry that there are items remaining from your closing. Please email us at corporatecustomercare@lennar.com if you would like to share any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Ok now, but the process was miserable
- Keith K.
- Verified HomeBuyer
- February 26, 2020
- Winter Garden, FL
We are in our new Lennar house, and like it, but it was months late with us in a hotel. Minimal communication ( none from actual construction personnel). Moved in finally with no certificate of occupancy, many items incomplete that took weeks to complete. The company does some things beautifully, but then cheapens it. For example , the bathroom tiling is gorgeous, then they put the cheapest lights and fixtures possible, mentioning that you change them you void your warranty.
Lennar responded:
Thank you for taking the time to share your feedback with us. Please send us an email to corporatecustomercare@lennar.com with your address and contact information so we can look into your concerns and get them properly addressed.
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Details details details
- Anonymous
- Verified HomeBuyer
- November 22, 2019
- Winter Springs, FL
The lack of job site supervision and quality control was extremely evident. The quality of workmanship was extremely poor and not up to par for a brand new home.
Lennar responded:
Hi, thank you for your feedback. We are sorry to hear about your disappointments with your new home. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Awful Overall Experience With Lennar
- Kristen C.
- Verified HomeBuyer
- November 22, 2019
- Saint Cloud, FL
My husband and I had an awful experience with building and purchasing our home with Lennar. Our final home walk through appointment was cancelled one hour before we were to meet (after we had arranged to be off of work and had child care services lined up). The house at our final walk through was not finished (not cleaned with dead bugs everywhere, missing paint, holes in the walls/ceilings, all the blinds were missing, the seamless shower frame we paid for was not installed etc). We had to rush to close because Lennar forced us and we had to push Lennar for months to get everything ...
Lennar responded:
Hi Kristen, thank you for sharing your experience. We are sorry to hear about the incomplete work in your new home. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Community green spaces and amenities never completed and issues take forever to get resolved
- Deborah G.
- Verified HomeBuyer
- November 06, 2019
- Saint Cloud, FL
We and 50-60 of our neighbors were all promised beautiful finished green spaces and a tot lot when we were in the sales process. Lennar never finished these and apparently has no plan to. Other neighborhoods have beautiful amenities for the same HOA cost we do. Different builders who keep their promises. We will have to hire legal council and go through mitigation for breach of the sales agreement as we were all told the same things and our neighborhood is not up to par. Items take FOREVER to be fixed on my home. We have had 3-4 people who are supposed to fix things. Why so many? Can ...
Total Score 2
Quality 3
Trustworthiness 1
Value 4
Responsiveness 2
Missing outside light at street
- Maria L.
- Verified HomeBuyer
- July 25, 2019
- Kissimmee, FL
I have reported Lennar that my street is missing lighting at night. They have not resolve it since them. It is Lennar responsibility to provide those at Windermere StoreyLake
Lennar responded:
Hi Maria Victoria, thank you for sharing your feedback. We're sorry to hear about the light in your community. Please send a message to us at corporatecustomercare@lennar.com with details about anything that's outstanding, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 3
Value 3
Responsiveness 1
Lennar - Went you recive your new key of your new home make 100 percent
- Anonymous
- Verified HomeBuyer
- July 16, 2019
- Saint Cloud, FL
Went you recive your new key of your new home make 100 percent that everything are done because If you take the key and house it's not ready you lose. They don't want to do the repairs.
Lennar responded:
Thank you for sharing your comments. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can review them and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Poor Customer Care after Closing for Warranty Issues
- Pedro R.
- Verified HomeBuyer
- July 10, 2019
- Orlando, FL
Home not completed after closing, slow or non responsive warranty claim. Poor contractors doing substandard workmanship. Promised amenities and recreational areas not completed as promised by sales rep. Materials are OK but workmanship is horrible.
Lennar responded:
Hi Pedro, thank you for letting us know about your experience. We are sorry to hear about the workmanship and amenities. Please send a message with any outstanding concerns to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
Not a happy camper
- Johnni G.
- Verified HomeBuyer
- July 09, 2019
- Orlando, FL
Throughout the entire process we had to keep contacting Lennar for updates. When contractors showed up at our house they rarely knew what to do. The quality of work was not great, paint dabs on the floor etc
Lennar responded:
Hi Johnni, thank you for the feedback. We are sorry for the issues you mentioned. Please send a message with any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
2 month to fix all the issues and poor materials
- Paula D.
- Verified HomeBuyer
- April 24, 2024
- Kissimmee, FL
We have been dealing with all type of situations in this house. From poor materials to inefficient service to solve the issues. We have been calling and asking for the issues to be resolved over and over without any success. It’s been 2 month were the house can’t be rented and we are at revenue loss. Without counting the several expenses we have incur since we don’t live in USA.
Lennar responded:
Thank you Paula for taking the time to share your experience with us. We are sorry to hear we have not met your customer care expectations. I have notified and shared your concerns with upper management in your division.
Sincerely,
Lennar Corporate Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
It was a nightmare from the time construction started
- Anonymous
- Verified HomeBuyer
- March 26, 2024
- Orlando, FL
We identified several issues during construction and Lennar was largely non-responsive. We closed with a tear in the carpet of one bedroom. It took 7 weeks for them to correct the issue. Once they finally came to fix it!, It took approximately 2 hours. We had similar experience with other issues.
Lennar responded:
Hi there, we apologize for the lack of responsiveness and the length that it took to correct the issue. Please reach out to us if you need anything else with your home. -Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Awful and very disappointed
- Maria E.
- Verified HomeBuyer
- February 28, 2024
- Kissimmee, FL
Had a really bad experience, the sales person lie to us, was misleading and overall the experience was awful. The materials are cheap and the work is fast done, the pain the workmanship is poorly done and fast way done, when you are paying almost a half of million for your home you expect to be done properly, just very disappointed and will not recommend it to anyone not even my worst enemy
Lennar responded:
Hi Maria, we want to apologize for your negative experience with us. We are going to make sure that our division leaders know about this so we can drive improvement. -Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 4
Still have outstanding problems unresolved
- Lizhou B.
- Verified HomeBuyer
- September 19, 2023
- Kissimmee, FL
The closing was remotely, I was literally enforced to close before the issues in the inspection report were resolved. In addition to the confusion on the home warranty request dates with my other Lennar home, the request for the location of the public utility in in front of my house goes nowhere. I need someone really listen to my request, respond and resolve the issue!
Lennar responded:
Thank you Lizhou for posting your feedback. We are sorry to hear about the confusion with the home warranty request dates. Please reach out to us at LennarCares@Lennar.com with details of any unresolved issues and we will be happy to follow up with you. - Lennar Customer Care.
Total Score 2
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Stay away from Lennar
- Polly H.
- Verified HomeBuyer
- August 02, 2023
- Groveland, FL
Terrible communication throughout the purchase process. Then they tried to delay our closing 1 day before it was scheduled. Now, 2 months after closing, they refuse to provide any warranty service and just close your tickets without any response. Just a terrible company, if you are looking for a new home, look elsewhere. Run, dont walk, away from Lennar.
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Slow turns arounds for lack of attention to detail
- Nadia T.
- Verified HomeBuyer
- July 11, 2023
- Saint Cloud, FL
I was promised so much more than I ended up getting. It took a year past the date I signed to get my place. It is called a luxury community, but it is far from that the grass is dead. The trees are dead. they promised a pool by summer. It has also got pushed out for another year. Other communities around us have surpassed our build up even with later start dates. They lack attention to detail in the house and on the exterior of the house. The outlets are crooked. The baseboards are crooked. The windows have caulking gunk built up that you have to remove yourself with a sharp tool grout is ...
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
BUYER BEWARE - BUYER BEWARE!
- Anonymous
- Verified HomeBuyer
- July 11, 2023
- Saint Cloud, FL
They use cheap carpet, cheap drywall, and when you purchase a brand new build, you expect things to work. I have had to call and set up a plethora of appointments to fix things that weren't working or were installed incorrectly. Don't do it! The one good thing is the customer service for fixing the issues is actually really great.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 4
They thought I was someone else, insurance $$ was included in closing cost, yet the insurance company which is also apart of this network is planning to cancel the policy for non payment. No one can tell me where that money was distributed, not accountabl
- Marcia B.
- Verified HomeBuyer
- February 21, 2023
- Ocoee, FL
Read before signing and get a copy of all the payments made from the closing
Lennar responded:
Good afternoon Marcia, and thank you for sharing your experience, we appreciate your feedback. If there are still outstanding issues, or there is anything we can do to assist you going forward, please do not hesitate to contact us at Lennarcares@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Repairs
- Ricardo M.
- Verified HomeBuyer
- January 24, 2023
- Saint Cloud, FL
I will never recommend or purchase another home from this company. These people are a joke unresponsive poor workmanship failure to perform repair, show up without materials. I had to remove my own tub and replace it because they failed to do that. Remove my own cracked tile and replace them, I would never recommend you to build a dog kennel for me or do anyone else
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Mediocre construction and lack of accountability.
- Migdalia F.
- Verified HomeBuyer
- January 17, 2023
- Orlando, FL
The house finishes and detailing are beyond mediocre. Then the response is slow and disorganized. It becomes a full time for the buyers to get the support to fix the issues we have.
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Owner
- Anonymous
- Verified HomeBuyer
- December 20, 2022
- Saint Cloud, FL
The handover to my new home was a horrible experience. The puchout list and other outstanding issues were not met. I'm very disappointed at the lennar team.
Lennar responded:
Hello and thank you for your review. We are very sorry to hear about the poor experience you had with the handover and the outstanding issues with your new home. If there are any items you would like us to follow up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
Mistakes with paperwork multiple times, caused me 4 times back & forth to the bank for notarization
- Yi S.
- Verified HomeBuyer
- December 20, 2022
- Saint Cloud, FL
Horrible responsiveness from my sales, lennar mortgage & customer care.
Lennar responded:
We are sorry to hear about your experience with the responsiveness of our teams. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - Lennar has made my home buying experience a nightmare, i will
- Jason S.
- Verified HomeBuyer
- July 05, 2022
- Winter Garden, FL
Lennar has made my home buying experience a nightmare, i will never buy a Lennar home again.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
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