Lennar Reviews in Orlando, FL

Lennar is not responsive after the sale. You will have issues as no house is perfect even custom built houses. But you will have issues getting Lennar to respond to your issues within your year warranty period. If you buy Lennar do not close until your issues are taken care of.

The lack of a coordinated messaging for closing fate, initial purchase price fluctuations, nonresponsiveness from the NHC, numbers changing in estimate sheet the day before closing, etc etc pick an unpleasant moment and I experienced it! Now, the ladies at Lennar closing and Crystal from Inspections made up for the anxiety riddled moments! Oh, and the response for when you place a service request is stellar!

We have shared with some of the top people how aweful the communication process was and hope they take it to heart for the Orlando area. I’m sure this will never be posted so I’m not wasting my time to go through yet again how many issues and terrible the loan process to closing communications turned out to be. We understand delays if they are communicated but Were treated like we had no right to find out what was going on with our house. To understand the last straw, after our last walk through and are pulling into the the title company to sign, Brenda calls to ask why we are not closing to today as the construction company called to say they failed an inspection. We were just with them 30 minutes ago and they told us all go. Wasted time. Wasted plans. We were literally in the title building getting on the elevator to the office. When we finally closed and walked into the home for the first time, it was raining from the ceiling and the entire island and floors were soaked with water from the washer being connected wrong. We could not have had anything else happen except they accidentally ran over and bulldozed the house. We had friends build with Ryan at the same time and scheduled walk through and gave them informed weekly meetings. Unless Lennar revamps the model they use now to communicate I would never use them again. The house itself seems great with minor stuff still not done but that is another problem entirely with follow up and follow through. ... More

Disappointing is an understatement when it comes to our homebuying experience. Only employees we had a positive experience with are Leah who sold us the house and has been great. And crystal who did our walk through and has helped us get a number of items fixed. Where do i start? Judy who works in Title was completely clueless that we were even buying a house. She didn’t send our final numbers for closing our wire instructions until midnight, the evening before closing. We closed online. That process was seamless. We were not told where or how to pick up house keys for our new home. Upon arriving at Lennar offices near sea world, we found Judy who then took 20 minutes to find our house keys. What she didn’t have was our mailbox keys. Insert biggest problem: our address was changed from 9765 to 9763. No big deal for us, accept that no one let the usps know. It’s is now more than 6 weeks since we moved in, and we STILL cannot receive mail, because our address doesn’t exist with the USPS. The hired help has been a bit of a nightmare as well. The electrician responsible for fixing our outlet in our garage, unplugged our garage freezer, unbeknownst to us. We finally noticed it was unplugged about 2 days later when all of our frozen chicken smelled like someone had died. There must have been 200 flies that filled our garage. That wasn’t fun to clean. The people responsible for replacing our refrigerator told us they would be there on Tuesday. At 8:30am on a Monday we get a knock on our door. They have the refrigerator. No one speaks English. I had to get my wife on the phone to translate for 30 minutes. Finally refrigerator is installed and good to go after an hour of taking off our front door to fit it inside. We go to get ice about 6 hours later, and nothing. These people forgot to connect the water line. The list goes on, but i doubt anyone has even read this far. We bought from Lennar because we loved the house, neighborhood, and Lennar has such a great reputation. What we experienced since seems like a home builder that wants to build as quickly as possible and only cares about making $. We honestly couldn’t be more disappointed with the process. We saved for years for this home. It was supposed to be one of the best experiences we’ve ever had ... More

I just wish you guys fix things faster than you are for a first time buyer I’m disappointed

Though we love our home, the warranty issues are not timely addressed. We have a builder hold up for our fence that we have been actively seeking a resolution to after 4 months. Would not recommend!

Would not recommend Lennar to any home buyer...

Lennar financing doesn’t know how to treat its customers. Several of my neighbors had the same experience of the company not paying attention to detail. Several times I had to send multiple copies off financial records, contacts not having updated information, closing work tickets without fixing issues, and having to continually show job validation records to name just a few. They treated me and the other veterans like we were 2nd class citizens. Buyer beware!!!

My friend/real estate agent owned and sold many Lennar homes, so we had a first hand view into the process going into it. From start to finish communication was very poor and even worse within the Lennar team. Each individual we worked with was pretty good, but collectively it was a total mess. There are too many examples to give and I’ve already given Lennar so much of my time that I feel like I should be an employee. I’m convinced that our closing would not have happened when scheduled (Lennar cancelled 3 closings prior, last minute without warning - so yes we had already moved out of our house) if I hadn’t personally coordinated the team. Disappointing to say the least - I could write a book with probably 10 chapters with all the issues. As a business owner, husband to a pregnant wife, and dad of 4 kids 6 and under having to deal with all of this was really the last thing I needed. We’ve been in the house for almost 2 months now and there are still issues that haven’t been fixed (that should have been fixed by the 1st scheduled closing. ... More

I have buy a few new home in my life. This been the worse a sloppy job was done on the finishing touch this home wasn’t moving ready. On my 1st call to repair stuff I put in 7 request. Forget outside work that a mother call. Really disappointed

It was bad experience I called the office for help no bady try to help me

Dont close until puch list items are complete

My experience was a poor one from the time I put my contract in until now, three months after closing. There of been so many miscommunications and poor customer service issues they won’t all even fit in this review box. Suffice to say, I would never, under any conditions, build another house with Lennar.

As a real estate investor, I am a 5x Lennar home investor. 4 of them are in FL. This 5th home at Glen Pine is the worst closing experience I have ever had. I will not buy another home from Lennar in FL anymore. The main issues are poor workmanship at and missing house keys. My closing was delayed 4 weeks because of these and other issues. But I will just focus on the 2 mentioned. The major issue I had was the many exterior walls were discolored. Miranda, Lennar customer rep, was at orientation and final appt. She brushed it off as sand, and did not remove it because it was not listed at orientation. I raised a fuss that Lennar should remove the sand. It turned out the sand was not easily to take off with a regular garden hose, but they didn’t want to rent a pressure washer either. 3 days later they got the equipment and was not able to remove the sand. They tried 3x by then the paint was coming off. I had to tell them to repaint the entire bottom 1/3 of the wall, but they only painted where needed. As obviously bad as the sand on the wall was and later the paint peeling from trying to clean it, Lennar should have automatically tried to fix the problem before closing, rather than requiring me to raise a fuss and emailing the VP of Sales to get upper management to know what a crappy team she has working her. Even when after I closed, Lennar gave me keys that don’t work for my house. They said I had to wait 2 weeks for Lennar’s vendor to fix it. I couldn’t wait and had my own lock smith replace it. With all the problems, this meant I could not show my property to renters for 4 weeks. I asked Lennar to compensate me for 2 weeks lost rent because they didn’t give me correct keys for showings, and they said NO. I will never and will actively discourage people from buying from Lennar, especially if it’s in central FL. This purchase experience has been the worst. ... More

First, we do love the house. However, Lennar has been a nightmare to work with. Up until the middle of January, we were told our house would be ready at the end of April of 2024 which would have been perfect timing for us. On January 18th we were told that we would be closing 12 days later on January 30th, giving us almost no warning whatsoever. If we delayed closing at all they were going to charge us $300 per day (READ YOUR CONTRACT!) for the delay. So we said fine, let us get our inspector in, like we mentioned at the beginning. They told us "Well, you need 30 days notice before closing in order to have your own inspector come in." How is that possible when we only got 12 days notice of closing?? Then, when we did close, they wanted an additional 10K and then "we will send you a check for the 10K later" ABSOLUTELY NOT! We didn't close until 8 hours later because they never asked for the sourcing of a 10K transfer from a savings account and just figured we would pay the additional 10 thousand dollars. Then yesterday, our plumbing was extremely backed up where sewage was literally coming up the tub. Lennar's plumber came and said this is a county issue. The county came and said we warned Lennar this was going to happen, the entire block pipes had so much dirt in them that everyone was having these major issues! STAY AWAY FROM LENNAR. ... More

The disorganized nature of your closing process and miscommunication was unparalleled. Never had a more frustrating experience in my life. Unresponsive. Rude. Disorganized. Lack of knowledge etc. I could not get keys but finally a woman who was a manager took time 7am on a Sunday morning to let me in. She was really helpful, annd fantastic , and an exception the the rule.

buyers pay close attention to details and don't close until u are truly satisfied . Corners cut in the workmanship. On closing day, 2 hours before our closing, and before we started our final walkthrough they had the audacity to show the home to potential buyers and it was very unprofessional, on closing day the floors were not cleaned and we weren't told not even who the utility company was until after a week we moved in and found out the water company was another utility company than we thought two-weeks after we moved in, we received garage openers a week after we moved in and we should have received them day of closing, ... More

The home is really nice I like the fact that it’s included with the appliances customer service horrible if I had to do it again I would never buy a home from Lennar responsiveness really bad there’s still some issues that they haven’t resolved for me I would never Recommend any of my friends and family to buy through Lennar just based on their customer service

Where do I begin...This, by far, was one of the worst experiences I have ever been through, from the beginning to the present. I am disgusted with Lennar and how nobody is accountable for their mistakes. My home was not move in ready. 6 months later, I am still dealing w/ getting things fixed because the craftsmanship of the build was poor. Dealing with the customer service team has been the only bright spot in this experience. Bless all of the customer care personnel for they have to deal with the mistakes of the poor building. All I get from the construction manager for my neighborhood was, "I came on when your house was 7/8 the way done...," as I said, no accountability. I wanted to pull out of this deal from the beginning when my sales rep continuously made multiple mistakes on the same document that I had to fill out not one, not two but three times only to get her coming back to say I should have caught the mistakes. Really??? In any sales transaction, the buyer and seller has rights, so I thought. In this transaction, my rights as the buyer were stripped of me. I was told I can pull out of the deal but...I'd lose my deposit of $15,000. So, I was forced to go through this process anyways. As I've said, one of the worst experiences ever. I bought new construction to avoid these issues. Extremely unhappy customer. ... More

Took 6 months to get a refund ....overall a bad experience

Love the area, but from the start had a bad experience with Lennar. First, we asked for a different sales consultant which they provide a different one but the first was still involved with paperwork. Second, tried to screw me out of an interest rate lock which was already accepted. Builders did a poor job with material and not following design as they had to rebuild my island on move in day with it being to far over. With warranty repairs, also poor job with the fix of my plumbing leak. They sent out 4-5 different people from the same company to fix a simple drywall repair. They closed me in a different phase which ended up making me wait 3-4 weeks to get WiFi and other 5-6 weeks to get a mailbox key. Just an overall lack of communication. Only positive is that the area is fantastic. ... More

Poor subcontractors choice Lack of supervision of work done by subcontractors Quality of materials poor Mass produced homes to maximize progits

If they don’t want a sloppy built home with a builder who doesn’t care because it’s all about who can build the most home in the shortest amount of time then stay away from lennar. The only time they care or reach out is when they get a bad review then you phone starts ringing & your email starts to go off. You have to live with a bad built & try to fix things yourself because of incompetent construction crew & a lennar team that wants to make sure there pay check is correct. All these mistakes will cost your company more in the end with a class action lawsuit. A company that knows better but won’t do better. ... More

I am real estate professional and sell over $30 million in real estate each year. The entire transaction has been terrible. Zero to very little communication, lack of communication between trades and parties, so many outstanding issues. Title was terrible and didn’t do half of the things they were supposed to do. I strive really hard to give my customers a great experience. And honestly this was the total opposite of great. This was definitely a very disappointing transaction and I will make sure to express my concerns to future clients looking to build new construction that may have any desire to work with Lennar. You guys have to do better. ... More

Having a hard time getting things fixed or people over to fix items that should have been done at closing. Wouldn’t recommend lennar and will learn from this company moving forward.