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Lennar Reviews in Orlando, FL

What Orlando Homeowners Have to Say About Lennar.

Read all 692 verified reviews from homeowners that built a new home with Lennar in the Orlando area. Orlando homeowners have rated Lennar an average 3.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.1 out of 5 stars in Orlando Area

692 Reviews in Orlando Area

Ratings by Category

Overall 3.1

Quality 3

Trustworthiness 3

Responsiveness 3

Lennar in Orlando Area

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Customer Reviews

Poor workmanship and a ton of issues

  • Demetrios P.
  • Verified HomeBuyer
  • November 02, 2021
  • Saint Cloud, FL

The Lennar purchasing experience has been the worst purchasing experience of my life. I have been buying homes, cars and other big purchases for the last 43 years and the Lennar purchasing experience has been the worst. The willingness of Lennar mortgage to ignore signed agreements for locking in the rate and charge a full percentage point over and above the lock-in rate, in addition to penalizing us with more than $3,000 for the higher rate, were just a few of the glaring issues. Having an inspector for the final inspection on the house, working with the only company Lennar would accept ...

Lennar responded:
Hi Demetrios, thank you so much for the detailed review. We would like to apologize for the numerous issues and repeated attempts at solution you have faced since moving into your new home. We would like to assist in any way we can, so if you are still experiencing frustrations, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - excellent investment opportunity in a tourist place for excellence

  • Didhy G.
  • Verified HomeBuyer
  • October 29, 2021
  • Kissimmee, FL

excellent investment opportunity in a tourist place for excellence

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - The entire process was quick and in time according to our deadline.

  • Edwin S.
  • Verified HomeBuyer
  • October 28, 2021
  • Kissimmee, FL

The entire process was quick and in time according to our deadline. All materials and projects were completed without any delays! We had great help from Vanessa and Bun throughout the entire process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Did not meet expectations

  • Robin R.
  • Verified HomeBuyer
  • October 25, 2021
  • Mount Dora, FL

Whoever inspects the homes during construction were not checking them carefully. Lennar makes you jump through hoops to have your own inspectors come in.

Total Score 3


Quality 2

Trustworthiness 4

Responsiveness 3

Terrible experience

  • Anonymous
  • Verified HomeBuyer
  • October 20, 2021
  • Saint Cloud, FL

The quality of materials and specially the workmanship is way below the minimum standards. If I went back, I would go with another company. Low value for what you pay and I almost feel like getting catfished with this house. The original construction manager and customer manager were rude and refused to address all the issues. If you are in the market for a new build PLEASE look at the reviews on line for Lennar and PLEASE consider other options.

Lennar responded:
Hi, thank you for your review. We would like to apologize for the disappointment you have expressed regarding the quality of your new home. Additionally, we are extremely disappointed to hear about the communication and professionalism you experience with your local team. If there are any items you would like us to follow-up on, please reach out to us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

seriouness, credibility, location of developments

  • Danielle V.
  • Verified HomeBuyer
  • October 14, 2021
  • Kissimmee, FL

best location of developments ever!

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Lennar - Will recommend LENNAR to anyone

  • Maria C.
  • Verified HomeBuyer
  • October 13, 2021
  • Saint Cloud, FL

Will recommend LENNAR to anyone

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Home design is good but cheap quality products/finishes and poor

  • Anonymous
  • Verified HomeBuyer
  • October 06, 2021
  • Winter Springs, FL

Home design is good but cheap quality products/finishes and poor workmanship. Response to warranty claims is slow

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 3

It was only about the sale

  • Vincent D.
  • Verified HomeBuyer
  • October 05, 2021
  • Kissimmee, FL

It was only about the sale - this whole house buying experience was horrible. It was all about the sale and nothing more than that. I closed on a house and was told that I had homeowners insurance and was even given a policy just to find out that my insurance was canceled two days after purchasing. To this day no one has taken ownership of what went wrong no one has called to apologize and I only found out when I went to buy new homeowners insurance. That’s not the worst part, Every time a vendor came to fix an issue that should’ve been fixed during construction they damaged something else ...

Lennar responded:
Hi Vincent, thank you for taking time to share a detailed review. We would like to apologize for the issues you faced during the buying process of your home, including the lack of communication you received with your homeowner's insurance. Additionally, we are disappointed to hear about the numerous incomplete items and trips required to complete work. If you would like us to follow-up on any items, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Regret- don’t do it

  • Yvonne G.
  • Verified HomeBuyer
  • September 28, 2021
  • Winter Springs, FL

Very disappointed in the quality Of service. Everyone at Lennar is quick to tell you we will help but is far from assisting. It’s sort of a joke for the money spent. My family has numerous unresolved issues and the company is complete disappointment.

Lennar responded:
Hi Yvonne, thank you for this review. We apologize for the lack of communication and assistance you have received from the service team. Please do not hesitate to reach out to us at corporatecustomercare@lennar.com, if there is anything we can do to help. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Im not sure you are requiesting the correct information from the right person. I DON't LIVE @ 70

  • Lafershire W.
  • Verified HomeBuyer
  • September 27, 2021
  • Groveland, FL

THAT IS THE WRONG LOT NUMBER! There are Corona bottle tops im my shower drain. How did that happen? Builders drinking while building? Maybe that is the reason there are so many issues here. Garage foundation messed up. Come fix that before my house cracks in half

Lennar responded:
Hi Lafershire, thank you for taking time to write this review. Cherry Lake 70 identifies the Community where your home is located, not the homesite number. We are sorry for the confusion this caused. We are extremely disappointed to hear about the bottle caps you discovered in your shower drain. If you could please send us a message at corporatecustomercare@lennar.com, we will have the appropriate team address. Thank you. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 3

Lennar - They are on top of your requests and are always there to help

  • Yesenia P.
  • Verified HomeBuyer
  • September 20, 2021
  • Mount Dora, FL

They are on top of your requests and are always there to help when they can. Yvette was awesome!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Really bad customer service.

  • Thomas K.
  • Verified HomeBuyer
  • September 14, 2021
  • Winter Springs, FL

Really bad customer service.

Lennar responded:
Hi Thomas, thank you for taking time to write a review. We are sorry to hear about the frustrations you have regarding customer care. If you have any items needing attention, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Horrible workmanship

  • Diandra H.
  • Verified HomeBuyer
  • September 14, 2021
  • Saint Cloud, FL

All my tiles are uneven, I have been waiting months for my grading to be fix. Yesterday a light fixture fell out of the ceiling. The walls are extremely thin I can hear all the pipes when I turn on the water. The house was poorly insulated. The list goes on and on.

Lennar responded:
Hi Diandra, thank you for sharing your review. We are sorry to hear about the frustrations you have faced regarding tile, grading, and fixture installations. If there is anything we can do to assist, please reach out to us at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Terrible customer service

  • James H.
  • Verified HomeBuyer
  • September 10, 2021
  • Saint Cloud, FL

Would not recommend Lennar to any home buyer...

Lennar responded:
Hi James, thank you for your review. We are sorry to hear about the poor customer service you have experienced. If there is anything we can do to assist, please do not hesitate to contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 4

Lack of customer support, construction managers did not keep up with sub contractors.

  • Anonymous
  • Verified HomeBuyer
  • September 08, 2021
  • Oviedo, FL

Dont close until puch list items are complete

Lennar responded:
Hi, thank you for your review. We would like to apologize for the frustrations you expressed regarding incomplete items and lack of support provided. If there are any issues outstanding, please contact us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 1


Quality 4

Trustworthiness 2

Responsiveness 1

The salesman was outstanding.

  • Nelson T.
  • Verified HomeBuyer
  • September 07, 2021
  • Winter Springs, FL

Great price for the all inclusive concept.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 1

To fast production, not grade A quality of work.

  • Anonymous
  • Verified HomeBuyer
  • September 02, 2021
  • Kissimmee, FL

E for everything is not necessarily a good thing.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

Lennar - It values much more than we expected.

  • Xiaoling M.
  • Verified HomeBuyer
  • September 01, 2021
  • Kissimmee, FL

It values much more than we expected. Thank you very much!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Good builder nice experience. During covid i had to postpone one of my purchases. Lennar was willing to work with me.

  • Ranganathan S.
  • Verified HomeBuyer
  • August 26, 2021
  • Saint Cloud, FL

Generally good experience. This is my second Lennar property

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 3

Lennar - Excelent Time to finish de Unit.

  • Guido G.
  • Verified HomeBuyer
  • August 26, 2021
  • Kissimmee, FL

Excelent Time to finish de Unit.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - Best value for your money.

  • Melissa R.
  • Verified HomeBuyer
  • August 25, 2021
  • Saint Cloud, FL

Best value for your money.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Great.

  • Leyra N.
  • Verified HomeBuyer
  • August 24, 2021
  • Clermont, FL

Great. Specially the quality and customer service.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I purchased a home that the builder has the option to make the most money for himself and not the home owner. I asked for a veteran home loan and at the end of the day I received a conventional.

  • Lee M.
  • Verified HomeBuyer
  • August 11, 2021
  • Saint Cloud, FL

Lennar does not keep its word and my home has a lot of problems still to be fixed. From floors to bathroom fixtures.

Lennar responded:
Hi Lee, thank you for this review. We are sorry to hear about the issues you faced with getting issues corrected in your new home. If there are any items outstanding, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 2

Lennar - they delivered what they promised

  • Louis C.
  • Verified HomeBuyer
  • August 05, 2021
  • Saint Cloud, FL

they delivered what they promised

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4