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Lennar Reviews in Orlando, FL

What Orlando Homeowners Have to Say About Lennar.

Read all 610 verified reviews from homeowners that built a new home with Lennar in the Orlando area. Orlando homeowners have rated Lennar an average 3 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3 out of 5 stars in Orlando Area

610 Reviews in Orlando Area

Ratings by Category

Overall 3

Quality 3

Trustworthiness 3

Value 3.3

Responsiveness 2.9

Lennar in Orlando Area

View Homes

Customer Reviews

They thought I was someone else, insurance $$ was included in closing cost, yet the insurance company which is also apart of this network is planning to cancel the policy for non payment. No one can tell me where that money was distributed, not accountabl

  • Marcia B.
  • Verified HomeBuyer
  • February 21, 2023
  • Ocoee, FL

Read before signing and get a copy of all the payments made from the closing

Lennar responded:
Good afternoon Marcia, and thank you for sharing your experience, we appreciate your feedback. If there are still outstanding issues, or there is anything we can do to assist you going forward, please do not hesitate to contact us at Lennarcares@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The worst experience ever

  • Carlos S.
  • Verified HomeBuyer
  • May 04, 2021
  • Saint Cloud, FL

The sales agent was great, other than that it is been horrible, material are cheap , craftsmanship is even worst. 5 months after closing the house still dealing with issues that were not addressed before closing Customer service is horrible. An unresponsive. At these point I am considering hiring a lawyer to deal with the issues In My house.

Lennar responded:
Hi Carlos, thank you for taking time to share your review. We are sorry to hear about the poor experience you have outlined regarding incomplete items and poor service for resolution of issues. If you would like us to follow-up on these open issues, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Stay away

  • Anonymous
  • Verified HomeBuyer
  • March 17, 2020
  • Orlando, FL

Lennar is not responsive after the sale. You will have issues as no house is perfect even custom built houses. But you will have issues getting Lennar to respond to your issues within your year warranty period. If you buy Lennar do not close until your issues are taken care of.

Lennar responded:
Thank you for providing this feedback about your experience. We are sorry to hear about the outstanding issues. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Memorable in the not so positive way..

  • Wanda C.
  • Verified HomeBuyer
  • February 21, 2024
  • Kissimmee, FL

The lack of a coordinated messaging for closing fate, initial purchase price fluctuations, nonresponsiveness from the NHC, numbers changing in estimate sheet the day before closing, etc etc pick an unpleasant moment and I experienced it! Now, the ladies at Lennar closing and Crystal from Inspections made up for the anxiety riddled moments! Oh, and the response for when you place a service request is stellar!

Lennar responded:
Hi Wanda, we apologize for all of the unpleasant moments that you experienced when you purchased your Lennar home. If there is anything we can do to assist you going forward, please let us know. -Lennar Customer Care

Total Score 1


Quality 4

Trustworthiness 3

Value 5

Responsiveness 5

Home is great but customer Service and communication terrible

  • Roberto C.
  • Verified HomeBuyer
  • January 19, 2022
  • Winter Garden, FL

We have shared with some of the top people how aweful the communication process was and hope they take it to heart for the Orlando area. I’m sure this will never be posted so I’m not wasting my time to go through yet again how many issues and terrible the loan process to closing communications turned out to be. We understand delays if they are communicated but Were treated like we had no right to find out what was going on with our house. To understand the last straw, after our last walk through and are pulling into the the title company to sign, Brenda calls to ask why we are not closing to ...

Total Score 1


Quality 4

Trustworthiness 4

Value 5

Responsiveness 1

Couldn’t be less happy

  • Michael H.
  • Verified HomeBuyer
  • October 18, 2023
  • Orlando, FL

Disappointing is an understatement when it comes to our homebuying experience. Only employees we had a positive experience with are Leah who sold us the house and has been great. And crystal who did our walk through and has helped us get a number of items fixed. Where do i start? Judy who works in Title was completely clueless that we were even buying a house. She didn’t send our final numbers for closing our wire instructions until midnight, the evening before closing. We closed online. That process was seamless. We were not told where or how to pick up house keys for our new home. ...

Total Score 1


Quality 3

Trustworthiness 5

Value 3

Responsiveness 2

Disappointed

  • Aida S.
  • Verified HomeBuyer
  • May 14, 2024
  • Kissimmee, FL

I just wish you guys fix things faster than you are for a first time buyer I’m disappointed

Lennar responded:
Good afternoon Aida,

Thank you for sharing your experience. We understand your frustration with the repair turnaround time. We sincerely apologize for any inconvenience this has caused.
I have shared your feedback with upper management for their review. Sincerely,

Lennar Corporate Customer Care

Total Score 1


Quality 3

Trustworthiness 2

Value 5

Responsiveness 2

Lennar is awful to work with

  • Andrea B.
  • Verified HomeBuyer
  • January 04, 2022
  • Ocoee, FL

Though we love our home, the warranty issues are not timely addressed. We have a builder hold up for our fence that we have been actively seeking a resolution to after 4 months. Would not recommend!

Lennar responded:
Hi Andrea, thank you for providing us with your valuable feedback. We are thrilled that you love your new home and extremely sorry for the delays in follow-through. If there are still items outstanding that we might provide assistance or follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 5

Trustworthiness 1

Value 5

Responsiveness 1

Terrible customer service

  • James H.
  • Verified HomeBuyer
  • September 10, 2021
  • Saint Cloud, FL

Would not recommend Lennar to any home buyer...

Lennar responded:
Hi James, thank you for your review. We are sorry to hear about the poor customer service you have experienced. If there is anything we can do to assist, please do not hesitate to contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 1

Value 4

Responsiveness 4

Lennar financing was the worst I’ve experienced as a customer and a professional realtor.

  • Christopher L.
  • Verified HomeBuyer
  • July 01, 2021
  • Saint Cloud, FL

Lennar financing doesn’t know how to treat its customers. Several of my neighbors had the same experience of the company not paying attention to detail. Several times I had to send multiple copies off financial records, contacts not having updated information, closing work tickets without fixing issues, and having to continually show job validation records to name just a few. They treated me and the other veterans like we were 2nd class citizens. Buyer beware!!!

Lennar responded:
Hi Christopher, thank you for taking time to share your experience. We are sorry to hear about the issues you have expressed regarding communication and repeated submission of documentation. If there is anything we can do to help with any outstanding work, please contact us at corporatecustomercare@lennar.com, so we can assist. Thank you for your service. - Lennar Customer Care

Total Score 1


Quality 4

Trustworthiness 2

Value 3

Responsiveness 2

Disappointed from start to finish

  • Chad R.
  • Verified HomeBuyer
  • September 27, 2023
  • Mount Dora, FL

My friend/real estate agent owned and sold many Lennar homes, so we had a first hand view into the process going into it. From start to finish communication was very poor and even worse within the Lennar team. Each individual we worked with was pretty good, but collectively it was a total mess. There are too many examples to give and I’ve already given Lennar so much of my time that I feel like I should be an employee. I’m convinced that our closing would not have happened when scheduled (Lennar cancelled 3 closings prior, last minute without warning - so yes we had already moved out of our ...

Lennar responded:
Good afternoon Chad, thank you for sharing your experience. We apologize for the poor communication you experienced. You mention there are still outstanding issues, please send us an email at LennarCares@Lennar.com with details of your concerns so that we can follow up with you. --Lennar Customer Care.

Total Score 1


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Homeowner

  • Carmen C.
  • Verified HomeBuyer
  • September 06, 2022
  • Saint Cloud, FL

I have buy a few new home in my life. This been the worse a sloppy job was done on the finishing touch this home wasn’t moving ready. On my 1st call to repair stuff I put in 7 request. Forget outside work that a mother call. Really disappointed

Lennar responded:
Hello Carmen and thank you for sharing your comments about your new home. We are sorry for the difficulties you've described. If there are any items outstanding, please send a message with details to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 3

Value 5

Responsiveness 1

Lennar - It was bad experience I called the office for help no bady try

  • Wilmack C.
  • Verified HomeBuyer
  • January 12, 2022
  • Ocoee, FL

It was bad experience I called the office for help no bady try to help me

Lennar responded:
Hi Wilmack, thank you for sharing your experience with us. We would like to apologize for the poor communication and service you have received. If there is ever anything we can do to help, please reach out to us at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care

Total Score 1


Quality 5

Trustworthiness 1

Value 3

Responsiveness 1

Lack of customer support, construction managers did not keep up with sub contractors.

  • Anonymous
  • Verified HomeBuyer
  • September 08, 2021
  • Oviedo, FL

Dont close until puch list items are complete

Lennar responded:
Hi, thank you for your review. We would like to apologize for the frustrations you expressed regarding incomplete items and lack of support provided. If there are any issues outstanding, please contact us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 1


Quality 4

Trustworthiness 2

Value 3

Responsiveness 1

Not a great experience building with Lennar.

  • Kathleen M.
  • Verified HomeBuyer
  • March 31, 2021
  • Saint Cloud, FL

My experience was a poor one from the time I put my contract in until now, three months after closing. There of been so many miscommunications and poor customer service issues they won’t all even fit in this review box. Suffice to say, I would never, under any conditions, build another house with Lennar.

Lennar responded:
Hi Kathleen, thank you for taking time to share your experience. We would like to apologize for the frustrations you expressed regarding the customer service process and miscommunication. Please send us a note at corporatecustomercare@lennar.com with any additional details you would like to provide, so we can follow-up. - Lennar Customer Care

Total Score 1


Quality 4

Trustworthiness 1

Value 3

Responsiveness 2

This has been a very poor purchase experience. Exterior walls is terrible condition

  • John Yiu Fay S.
  • Verified HomeBuyer
  • May 29, 2024
  • Saint Cloud, FL

As a real estate investor, I am a 5x Lennar home investor. 4 of them are in FL. This 5th home at Glen Pine is the worst closing experience I have ever had. I will not buy another home from Lennar in FL anymore. The main issues are poor workmanship at and missing house keys. My closing was delayed 4 weeks because of these and other issues. But I will just focus on the 2 mentioned. The major issue I had was the many exterior walls were discolored. Miranda, Lennar customer rep, was at orientation and final appt. She brushed it off as sand, and did not remove it because it was not listed ...

Lennar responded:
We sincerely apologize for the experience you've had during the closing process of your new home at Glen Pine. We appreciate your feedback as it points out areas that we can improve.

If there were any additional warranty concerns, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Sincerely,

Lennar Corporate Customer Care

Total Score 1


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Great house, terrible customer service

  • Anonymous
  • Verified HomeBuyer
  • March 26, 2024
  • Orlando, FL

First, we do love the house. However, Lennar has been a nightmare to work with. Up until the middle of January, we were told our house would be ready at the end of April of 2024 which would have been perfect timing for us. On January 18th we were told that we would be closing 12 days later on January 30th, giving us almost no warning whatsoever. If we delayed closing at all they were going to charge us $300 per day (READ YOUR CONTRACT!) for the delay. So we said fine, let us get our inspector in, like we mentioned at the beginning. They told us "Well, you need 30 days notice before closing in ...

Lennar responded:
Hi, we are truly sorry that you experienced these frustrations during the purchase process of your Lennar home. However, we are glad to hear that you indeed love your new home. If you need anything else going forward, please do not hesitate to reach out. -Lennar Customer Care

Total Score 1


Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

The lady that met me at the house a few days after closing to let me in on a Sunday. She was fantastic.

  • Kenneth B.
  • Verified HomeBuyer
  • January 24, 2023
  • Mount Dora, FL

The disorganized nature of your closing process and miscommunication was unparalleled. Never had a more frustrating experience in my life. Unresponsive. Rude. Disorganized. Lack of knowledge etc. I could not get keys but finally a woman who was a manager took time 7am on a Sunday morning to let me in. She was really helpful, annd fantastic , and an exception the the rule.

Total Score 1


Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Lennar - buyers pay close attention to details and don't close until u

  • Anonymous
  • Verified HomeBuyer
  • August 05, 2021
  • Saint Cloud, FL

buyers pay close attention to details and don't close until u are truly satisfied . Corners cut in the workmanship. On closing day, 2 hours before our closing, and before we started our final walkthrough they had the audacity to show the home to potential buyers and it was very unprofessional, on closing day the floors were not cleaned and we weren't told not even who the utility company was until after a week we moved in and found out the water company was another utility company than we thought two-weeks after we moved in, we received garage openers a week after we moved in and we should ...

Lennar responded:
Hi, thank you for the review. We would like to apologize for the issues you experienced with your new home including poor workmanship and customer support during your closing. If you have any items still outstanding, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 4

Lennar - The home is really nice I like the fact that it’s included with

  • Anonymous
  • Verified HomeBuyer
  • July 20, 2021
  • Saint Cloud, FL

The home is really nice I like the fact that it’s included with the appliances customer service horrible if I had to do it again I would never buy a home from Lennar responsiveness really bad there’s still some issues that they haven’t resolved for me I would never Recommend any of my friends and family to buy through Lennar just based on their customer service

Lennar responded:
Hi, thank you for your review. We are sorry to hear about the frustrations you have experienced with responsiveness to getting work completed in your new home. If there are any items you would like us to follow-up with, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

The constant finger pointing and nobody taking accountability for their mistakes. This has been, handsdown, the worst experience I have been through in a long time.

  • Todd C.
  • Verified HomeBuyer
  • March 31, 2021
  • Groveland, FL

Where do I begin...This, by far, was one of the worst experiences I have ever been through, from the beginning to the present. I am disgusted with Lennar and how nobody is accountable for their mistakes. My home was not move in ready. 6 months later, I am still dealing w/ getting things fixed because the craftsmanship of the build was poor. Dealing with the customer service team has been the only bright spot in this experience. Bless all of the customer care personnel for they have to deal with the mistakes of the poor building. All I get from the construction manager for my ...

Lennar responded:
Hi Todd, thank you for taking the time to leave a detailed review of your experience. We are extremely sorry to hear about the issues you have outlined from the sale through construction of your new home. If there is anything we can do to assist with outstanding items, please send us a detailed note at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 5

Would never buy with Lennar again or recomend it

  • Yamil T.
  • Verified HomeBuyer
  • November 21, 2019
  • Saint Cloud, FL

Took 6 months to get a refund ....overall a bad experience

Lennar responded:
Hi Yamil, thank you for sharing your experience. I apologize for the delay you experienced in receiving a refund. If you could send us additional details to corporatecustomercare@lennar.com, we would like to follow up. - Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Poor communication

  • Samuel G.
  • Verified HomeBuyer
  • April 17, 2024
  • Saint Cloud, FL

Love the area, but from the start had a bad experience with Lennar. First, we asked for a different sales consultant which they provide a different one but the first was still involved with paperwork. Second, tried to screw me out of an interest rate lock which was already accepted. Builders did a poor job with material and not following design as they had to rebuild my island on move in day with it being to far over. With warranty repairs, also poor job with the fix of my plumbing leak. They sent out 4-5 different people from the same company to fix a simple drywall repair. They closed me in ...

Lennar responded:
Hi Samuel, we are glad to hear that you are enjoying the area where your new Lennar home is found. However, we are saddened to hear about the sub par communication experience you went through. We apologize for this and we are going to address this issue to the appropriate team to help improve. Please reach out to us if you need anything else with your home. -Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Value 4

Responsiveness 1

None

  • Ravindranauth J.
  • Verified HomeBuyer
  • February 13, 2024
  • Groveland, FL

Poor subcontractors choice Lack of supervision of work done by subcontractors Quality of materials poor Mass produced homes to maximize progits

Lennar responded:
Hi Ravindranauth, we appreciate your review and feedback in regards to the construction of your Lennar home. We will make sure that our construction team hears about this to improve this. -Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 4

The builder is great at the beginning of the process to rope you in. Once you sign that purchase agreement communication goes to little or nothing. The price you pay for the home & the sloppy work done by the construction team is not worth your money.

  • Indeka S.
  • Verified HomeBuyer
  • June 06, 2023
  • Groveland, FL

If they don’t want a sloppy built home with a builder who doesn’t care because it’s all about who can build the most home in the shortest amount of time then stay away from lennar. The only time they care or reach out is when they get a bad review then you phone starts ringing & your email starts to go off. You have to live with a bad built & try to fix things yourself because of incompetent construction crew & a lennar team that wants to make sure there pay check is correct. All these mistakes will cost your company more in the end with a class action lawsuit. A company that knows better but ...

Total Score 1


Quality 2

Trustworthiness 1

Value 3

Responsiveness 2