Lennar Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About Lennar.
Read all 609 verified reviews from homeowners that built a new home with Lennar in the Orlando area. Orlando homeowners have rated Lennar an average 3 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Orlando Area
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Customer Reviews
High pressure and coercion to buy a home that wasn’t finished
- Heidi R.
- Verified HomeBuyer
- July 19, 2022
- Saint Cloud, FL
Our home buying experience wasn’t bad at first but the closer we got to closing the worse the experience was. The mortgage company told us they couldn’t lock our rate when I asked and then when our payment jumped up $400 in a matter of two months, they finally locked our rate. We were told we would close mid June so we scheduled our family vacation for the last week or May. Only to be told, that we’d close on 5/31/22. We checked the house before we left and it did not look ready for closing. We were correct. Lennar forced the closing with many items incomplete. Upon arriving back from ...
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 3
Lennar - I just bought the home and the appliances needed to switched
- Sharmila S.
- Verified HomeBuyer
- April 26, 2022
- Kissimmee, FL
I just bought the home and the appliances needed to switched out abs a bathroom leak started. All of this is putting my property on pause for a month due to lack of builders attention and appliances are the worse!
Lennar responded:
Hi Sharmila, thank you for sharing a review. We would like to apologize for the issues you have experienced with your new home and the frustration you must be facing due to ongoing work that needs to be completed. If there are any additional items that need further follow up, please send us a note at corporatecustomercare@lennar.com with any details you can provide. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 3
Value 1
Responsiveness 3
Lennar - Quality of work on the house wasn’t what we expected.
- Humberto A.
- Verified HomeBuyer
- April 21, 2022
- Saint Cloud, FL
Quality of work on the house wasn’t what we expected. There’s a lot of things that still need to be fixed and it’s been 2 since I closed. They need to be more attentive to there customers.
Lennar responded:
Hi Humberto, thank you for sharing a review. We want to apologize for the issues that have required additional attention after closing on your new home. If you have any items that need further follow up, please send us a message at corporatecustomercare@lennar.com with any additional details you can provide. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 5
Responsiveness 1
Lennar - To be honest since day one I've been having bad experience with
- Yamil C.
- Verified HomeBuyer
- April 03, 2022
- Saint Cloud, FL
To be honest since day one I've been having bad experience with Lennars Home from the day I gave my deposit until my closing date plus things that currently have not been fixed when I was advised it will only take a week after my closing date. Just unacceptable.
Lennar responded:
Hi Yamil, thank you for sharing your experience with us. We are sorry to hear about how poor the entire process of purchasing your new home has been. If you still have issues that need to be addressed, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Value 1
Responsiveness 3
Forced to close
- Chi L.
- Verified HomeBuyer
- January 18, 2022
- Orlando, FL
I was forced to close the house on 11/30/21 just so that Lennar can report the sales before year-end closing. Closing was originally scheduled for online and later changed to notary. Signing was done at 11pm EST on 11/30 which was completely unreasonable. Sales/title company were unresponsive; lack of proper planning/communication (as everyone was overwork). The whole street is not even available on google map. All the houses around me are still under going construction. Rajmani is the only one that's responsive and be able to provide great service.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 5
Lack of communication and follow through
- Kevin L.
- Verified HomeBuyer
- January 12, 2022
- Winter Garden, FL
Absolutely awful home buying experience! There was zero communication about delays or the building process. The home was not ready for our walkthrough. Closing was moved multiple times with little to no notice. We attempted to contact customer “service” and NO ONE responded. Would not recommend Lennar as a builder. The entire experience left us disappointed and took the excitement out of buying our home.
Lennar responded:
Hi Kevin, thank you for taking time to leave a review. We want to apologize for the poor experience you mentioned due to lack of communication and service provided by the local team. If there is anything we can do to assist going forward, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
What a joke
- Anonymous
- Verified HomeBuyer
- July 10, 2021
- Saint Cloud, FL
The finance people don’t answer any calls or emails give me an hour heads up to close. Walk through was horrible. Walls weren’t straight, exterior paint doesn’t match, my washer wasn’t set up correctly and it flooded my laundry room the first time I used it. I have plenty more things that went wrong. Some were corrected but some where not. Lennar’s excuse was they are closing on 200 houses that month. How is that my problem? Every neighbor I talk to has / have complaints. Lennar needs to revisit quality control. Let’s just put it this way, would you like to buy a new car and would you like to ...
Lennar responded:
Hi, thank you for taking time to write a review. We are very disappointment to hear about the number of issues you have dealt with since closing on your new home. We completely understand the frustrations you have expressed and would like to assist in any way we can. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
No follow ups !!!
- Rafael A.
- Verified HomeBuyer
- March 31, 2020
- Saint Cloud, FL
During my first walk, before closing, we found some issues that were supposed to be corrected. After 5 calls and the "promise" that someone would take care, 5 months after, nobody showed up !!!
Lennar responded:
Hi Rafael, thank you for sharing your feedback. We are sorry about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 4
Responsiveness 1
Poor response
- Wilson V.
- Verified HomeBuyer
- March 26, 2020
- Kissimmee, FL
Good to sell horrible to respond to open issues and warranties
Lennar responded:
Hi Wilson, thank you for your feedback about your experience. We are sorry to hear about the lack of response. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Financial Services Professional
- Paul G.
- Verified HomeBuyer
- October 16, 2024
- Kissimmee, FL
Very disappointed with the construction manager and their staff for failing to remove debris before the recent hurricane (Milton) hit the area. It forced me to leave my home for safety after concerns that concrete blocks would become projectiles. I asked repeatedly for this to occur and nothing was done. Even after they responded by telling me they would remove these items. I continued to message the construction manager directly and received no response. They simply didn’t care! I have photos and text messages saved for Lennar corporate, as they should investigate this further. The overall ...
Lennar responded:
Thank you for sharing your feedback, Paul. We are truly sorry to hear about your experience and the issues you faced during the recent hurricane.
If you have any warrantable items or questions, please feel free to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This will ensure that your request is documented and prioritized for a prompt resolution.
Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 3
Customer Satisfaction and responsiveness
- Chi-ken W.
- Verified HomeBuyer
- May 09, 2023
- Saint Cloud, FL
Lennar has slight improvement in overall quality. However, it's still not meet customer's satisfaction. Responsiveness and coordination are still a big issues. Property orientation and closing arrangements are very confusing and not considering customer's need. Time response is extremely slow and sometimes not even replying customer's questions.
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Buying experience "Bad" (to say the least)
- Rajeev K.
- Verified HomeBuyer
- February 14, 2023
- Orlando, FL
Home buying experience was as bad as it gets. Delays, LACK of commutation to no communication. Closing date got pushed multiple times. Sales Rep was terrible. Only one person who interacted with us during final inspection was good and as professional you would expect when you are making biggest purchase of your life. Due to the delays in closing, my interest rate went up, spend much longer in rented apartment, could not plan for the move. Had to rent extra storage for Furnitures we brought. Due to lack of communication, I had to constantly follow-up to get some sense when the home ...
Lennar responded:
Hi Rajeev and thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to the quality of communication from our teams. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 4
Run arround
- Luis C.
- Verified HomeBuyer
- December 13, 2022
- Kissimmee, FL
Always is somebody else in the company to blame. The seller agent offer incentives and sign them on a contract and then is a corporate problem we can not fulfill them. The lender blame the seller agent then his boss go sick then the lender is on vacation. Then the warranty agent blames the builder the builder blame the workers then nobody answer the phone then is something else. If Learn something about Lennar is they always excuse themselves with somebody else. But when you work for the same company. Me as a costumer don’t care in which department you work. Never again
Lennar responded:
Hi Luis, thank you for this review. We would like to apologize for the poor communication and service you have received from throughout your home buying and owning journey. If there are any outstanding items that need attention, please reach out to our team at lennarcares@lennar.com, thank you. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Worst experience ever
- Shangjie Z.
- Verified HomeBuyer
- October 25, 2022
- Saint Cloud, FL
Worst experience ever, will not buy house from Lanner FL any more.
Lennar responded:
Hi Shangjie, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 2
Poor Quality Builder - No Responses - Not recommended
- Lazaro M.
- Verified HomeBuyer
- August 30, 2022
- Kissimmee, FL
Lennar is no longer the company that use to be. The quality of their new homes is truly sad to see. My issue can be summarized in one sentence: Brand new home with a huge leak on the roof! Took MONTHS for them to resolve the issues. All they care about is closing closing closing. Consider other options for a new home purchase.
Lennar responded:
Hi Lazaro, thank you for your comments. We are sorry to hear about your roof. if there are still any outstanding issues, please send a message to us at corporatecustomercare@lennar.com with your address, so we can review and follow up. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Erik
- Anonymous
- Verified HomeBuyer
- July 12, 2022
- Saint Cloud, FL
Lennar's customer service is absolutely horrible. The responsiveness to customer issues is non-existent and no one seems to care that the home you are moving in to could be your place of living for the next 20 years or so. They seem more concerned with getting you closed and signed, your money in their hands then they stop responding to you. Slight issues are lumped in with major shortfalls in the construction and their response is, "it could take up to 90 days to resolve your issues". Avoid this developer if at all possible, and if you do buy a home from them ensure you are able to stop ...
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Lennar - I had a bad experience with the prefer lender assigned by Lennar
- Maritza V.
- Verified HomeBuyer
- March 03, 2022
- Kissimmee, FL
I had a bad experience with the prefer lender assigned by Lennar his name is Carlos Echeverry and when I did the closing my house had many unfinished details which were never solved.
Lennar responded:
Hi Maritza, thank you for this review. We are very sorry to hear about the poor experience you had with your lender and the incomplete details in your home. If there are any items you would like us to follow up on, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 4
Responsiveness 1
I still had 40 things left on punch list and was made to move in.
- Jennifer W.
- Verified HomeBuyer
- January 12, 2022
- Winter Garden, FL
Horrible building company. So many things wrong with house and finding more everyday. The communication was absolutely horrendous. We were told nothing about Hué about where the closing was going to take place etc. Then we find out closing is on the line my appointment was at four and we did not even get on the line until eight because they didn’t get on. Would never buy a Lennar home again
Lennar responded:
Hi Jennifer, thank you for sharing your experience with us. We want to apologize for the poor service and communication you received during the buying process of your home. Additionally, we are extremely sorry to hear about the ongoing issues you have faced since moving in. If there are any items in which we can provide follow-up, please send us a message at corporatecustomercare@lennar.com, with any details you can provide. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
Experience From Hell
- Justin T.
- Verified HomeBuyer
- March 31, 2021
- Saint Cloud, FL
Would NEVER buy with Lennar EVER again. House was supposed to undergo several QC reviews before my walkthrough. During my First New Home Orientation there were still huge gashes in drywall, places weren't painted, couldn't even complete the walkthrough because utilities were not on and appliances weren't installed. They apologized, then proceeded to call us back twice to the same conditions. Clearly nobody communicated and was just going through the motions to get home sold by end of their "record" quarter 1Q2021. The day of the closing is when it finally looked like something remotely ...
Lennar responded:
Hi Justin, thank you for sharing your review. We greatly apologize for all the issues you have faced, including the home being incomplete at your walkthrough and ongoing incomplete warranty items. Please send us a message at corporatecustomercare@lennar.com with any additional details you can provide and we will follow-up with the local team for you. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Lennar - Terrible sales staff and also construction managers that don’t
- Anonymous
- Verified HomeBuyer
- March 24, 2020
- Winter Garden, FL
Terrible sales staff and also construction managers that don’t value customers opinion and only are concerned about closing the house despite apparent issues and corners being cut.
Lennar responded:
Thank you for sharing your comments about our sales and construction teams. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
Home
- Jean H.
- Verified HomeBuyer
- January 26, 2020
- Orlando, FL
Home was promised in March. It was not delivered unitl the end of May. At the end of the quarter ( so it would look good on financials). A week prior to closing, we completed the home walk with lennar rep. 3 full pages of damaged items, inop equipment, broken tub and tile. Day of closing (7 days later) nothing was done. Some Repairs were done but here we are 8 months later, im still waiting for the last 4 items to be completed. NO SENSE OF URGENCY SINCE THEY ALREADY HAVE MY MONEY!
Lennar responded:
Hi Jean, thank you for sharing your feedback with us. We apologize for the quality issues and closing delay you experienced. Please send us a note at corporatecustomercare@lennar.com with any outstanding issues and we will follow up with management for you. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
No Communication
- Anonymous
- Verified HomeBuyer
- November 22, 2024
- Clermont, FL
This was a nightmare! Save yourself and go elsewhere!!
Lennar responded:
Thank you for sharing your review. We sincerely apologize for not meeting your expectations. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review so that we can help you follow up with the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Not happy regarding the process
- Antoinette Michelle G.
- Verified HomeBuyer
- September 17, 2024
- Apopka, FL
Some things is better left unsaid. I moved in the home and I'm over it!!!!
Lennar responded:
Good morning Antoinette, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
For sure the worst experience
- Jorge Alberto R.
- Verified HomeBuyer
- July 13, 2024
- Clermont, FL
I am surprised at how the quality of LENNAR has gone down, at the level of customer service it is a disaster and at the level of construction the people in charge seem not to be qualified for those job positions, such as the Construction manager, it is outrageous that a builder like Lennar is currently in such poor and disappointing circumstances.
Lennar responded:
Thank you Jorge, for taking the time to share your feedback with us. I apologize for any inconvenience you may have experienced. I have notified upper management to review and assist. Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
very bad and horrible experience
- Anonymous
- Verified HomeBuyer
- April 19, 2024
- Saint Cloud, FL
My buying experience was very bad with Lennar, starting from salesperson to the entire sales team gave me hard time, poor communication while your home is getting built, they can lie about anything to just sell the home. I had a very good experience with Pulti homes, and they have excellent customer Servies, i will never ever buy a Lennar home again.
Lennar responded:
We thank you for your feedback and are truly sorry to hear that your buying experience was very bad. We sincerely apologize for the difficulties you faced with the salesperson, sales team, and communication throughout the construction phase. If you have any outstanding warranty items, please do not hesitate to submit your requests on Lennar.com
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
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