Lennar Reviews in Orlando, FL

Great experience for a first time buyer

buyers pay close attention to details and don't close until u are truly satisfied . Corners cut in the workmanship. On closing day, 2 hours before our closing, and before we started our final walkthrough they had the audacity to show the home to potential buyers and it was very unprofessional, on closing day the floors were not cleaned and we weren't told not even who the utility company was until after a week we moved in and found out the water company was another utility company than we thought two-weeks after we moved in, we received garage openers a week after we moved in and we should have received them day of closing, ... More

Lennar made the entire buying process easy

The Lennar finance team, specifically Bobby, was awful regarding communication and limited in giving info or helping us during the loan process. Despite my > 800 credit score, he could have done better with the interest rate. Yet I got stuck with a higher interest than the going rate in the market. I felt deceived. Regarding the building process, everything seemed to be “no”. Not flexible at all. The workmanship, 5 months later I’m still correcting things identified in the final walk through. Just last month I found out that one of the vents on the roof was not placed. It was missing. This cookie cutter mentality disregarding the customer disappointed me. I’ve built and owned, with this home, 3 Lennar homes. The first two, outstanding. That’s why I chose Lennar. But this one, a different story. Thank God for my insistence, we are finally getting there. Just waiting for my garage replacement, painting of re- Stucco of entrance wall and fixing with paint of some frames inside. If I had to select a builder for another home in the future, right at this time, it would not be Lennar. Would not recommend them to friends and family. ... More

The experience was great everyone who was involved in the purchase process were amazing, patient and attentive!

Everything was great. But I think the cleaning could be better when I received my unit. Overall a good experience and I would like to have business with the company again. Thank you.

When I sign the contract everything was perfect. After my loan officer was supposed to be reaching out or answering questions, it was a nightmare trying to get a hold of him. I had to remind him that this was an important life event and that we should have constant communication and his job was to answer my questions. Also, I had a coupon that was an internal program to be applied to my purchase and the vendor was telling us that it was an old program and that there was no way that this could be applied even when the coupon was new (just received) and I had to present it up to 30 days prior to closing. After a month going back and forth and escalating up until it reached out to the Vice President, then it was applied. When doing the walk through, we marked everything that needed to be corrected in the house which was mostly paint. After a week, on the final walk through, nothing was corrected even when the contractor had everything checked marked as completed. I love my house, but it was not an easy process and I feel like everyone was trying to take advantage of us. ... More

Ericka Pace was a superstar in resolving all questions and concerns we had!

The home is really nice I like the fact that it’s included with the appliances customer service horrible if I had to do it again I would never buy a home from Lennar responsiveness really bad there’s still some issues that they haven’t resolved for me I would never Recommend any of my friends and family to buy through Lennar just based on their customer service

The homes are built too quickly. After moving in you have to continuously call the service center for repairs which makes no sense since this is a newly built home. I am out of $450 because a pipe broke out in front of my house, the city came out and deemed it was my responsibility to fix and they turned my water off. Leak was caused by a piece of concrete that was sitting on the water pipe that caused a crack in it. Well I called their service to submit a request a repair, and the customer service representing acted as if she didn’t know what I was trying to explain to her, I got frustrated, hung up and went on home advisor and found a plumber. Now im trying to get reimbursement from lennar for the money that I spent and I am being told that “you may not get reimbursed because you didn’t go through us”. A water leak that caused my water to be completely shut off is an emergency, no one has time to be playing with your customer service representatives and waiting x amount of days for a contractor that they hire to come out. There’s many times that I’ve submitted service request and the contractors they hire either do not call me to schedule an appointment, they’ll schedule an appointment and just don’t show up. This is extremely frustrating as a new home owner. 2 months after closing and already have water leak. Take your time when building these homes, Rome wasn’t built in one day and that should apply for these homes too. Lennar homes are priced expensive so there should be no reason why the cheapest paint should be used through the home, the front doors are put on incorrectly where as the hinges are on the outside and if anyone decides to break into your home they can do so easily because all they have to do is unscrew the hinges off the door from the outside. The paint on the concrete is chipping from the heavy amount of rain that we’ve been getting because it was the cheapest paint used. ... More

The finance people don’t answer any calls or emails give me an hour heads up to close. Walk through was horrible. Walls weren’t straight, exterior paint doesn’t match, my washer wasn’t set up correctly and it flooded my laundry room the first time I used it. I have plenty more things that went wrong. Some were corrected but some where not. Lennar’s excuse was they are closing on 200 houses that month. How is that my problem? Every neighbor I talk to has / have complaints. Lennar needs to revisit quality control. Let’s just put it this way, would you like to buy a new car and would you like to have it fixed once a week for something different every time? ... More

It’s a “cookie cutter” design. Minimum input or changes you might regret later other than that beautiful house. Takes forever to get any deficiencies corrected.

The sales reps do a great job. However, when we chose to do everything in house, we expected a well oiled machine. Lennar Mortgage & Lennar Title are anything but well piled. Their lack of communication with me and with each other were absolutely awful. I did way more work than any customer should ever hope to do. So much so that my Lennar Mortgage rep told me that we probably would not have closed on time had I not made everything happen. The quality of the house is good except in the bathrooms. The day we moved in the toilet paper roll holders fell off. I feel like they really skimped when it came to installation. We love our house…just not sure we would ever want to go through the constant hassle of dealing with a company with employees who constantly drop the ball ... More

Our salesperson Susan made everything easy through the sale and is helpful after the sale with any questions or needs.

Great experience with everyone we worked with.

One of our windows's glass is broken after 3 month purchase,the security system in the community can not figure out what happened.A little bit disappointed about what happened to our new home purchase.

Lennar mortgage was a hot mess. Will never use them again. Love my home but the workmanship was not up to what Lennar says their standards are. Horrible trim, drywall and painting. Door going to garage from inside the house installed crooked, light switches are not consistent throughout the house, clogged drains and broken tiles that had to be fixed after closing. They are at your beckon call until closing and then they are too busy to get back to you. It’s more about quality than quality for them. Just a few changes and attention to details could make a huge difference. Very disappointing because we love their floor plans. ... More

Lennar financing doesn’t know how to treat its customers. Several of my neighbors had the same experience of the company not paying attention to detail. Several times I had to send multiple copies off financial records, contacts not having updated information, closing work tickets without fixing issues, and having to continually show job validation records to name just a few. They treated me and the other veterans like we were 2nd class citizens. Buyer beware!!!

You will be forced into using their lender. Inspect the home as often as you can during construction.

Customer care doens't care about customers at all.

It seems to take a lot longer than expected to get problems resolved. Every step takes another two weeks. so we are still fixing problems

Punch list was not completed before we moved in.

know you will have to spend lots of time calling and waiting for your issues to get resolved, and some will never get resolved even after they acknowledge there is a problem.

This is my second experience with Lennar. Once more, I am very satisfied. The process of buying the House worked very well and the final product was above our expectations.

Cheaped out on paint quality and carpet quality. Besides that, excellent job.