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Lennar Reviews in Orlando, FL

What Orlando Homeowners Have to Say About Lennar.

Read all 698 verified reviews from homeowners that built a new home with Lennar in the Orlando area. Orlando homeowners have rated Lennar an average 3.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.1 out of 5 stars in Orlando Area

698 Reviews in Orlando Area

Ratings by Category

Overall 3.1

Quality 3

Trustworthiness 3

Responsiveness 3

Lennar in Orlando Area

View Homes

Customer Reviews

Really difficult to deal with them

  • Rafaela M.
  • Verified HomeBuyer
  • June 29, 2021
  • Kissimmee, FL

Customer care doens't care about customers at all.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 1

Lennar - It seems to take a lot longer than expected to get problems resolved.

  • James W.
  • Verified HomeBuyer
  • June 29, 2021
  • Clermont, FL

It seems to take a lot longer than expected to get problems resolved. Every step takes another two weeks. so we are still fixing problems

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

Lennar - Punch list was not completed before we moved in.

  • Laura B.
  • Verified HomeBuyer
  • June 24, 2021
  • Winter Springs, FL

Punch list was not completed before we moved in.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 2

low quality materials and workmanship for the price paid

  • Henry A.
  • Verified HomeBuyer
  • June 17, 2021
  • Oviedo, FL

know you will have to spend lots of time calling and waiting for your issues to get resolved, and some will never get resolved even after they acknowledge there is a problem.

Lennar responded:
Hi Henry, thank you for your review. We are sorry to hear about the issues you have experienced with getting work resolved and the overall satisfaction with the quality of your new home. Please reach out to us at corporatecustomercare@lennar.com, with any items we can assist. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Lennar - This is my second experience with Lennar.

  • Peter S.
  • Verified HomeBuyer
  • June 17, 2021
  • Kissimmee, FL

This is my second experience with Lennar. Once more, I am very satisfied. The process of buying the House worked very well and the final product was above our expectations.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - Cheaped out on paint quality and carpet quality.

  • Anonymous
  • Verified HomeBuyer
  • June 08, 2021
  • Ocoee, FL

Cheaped out on paint quality and carpet quality. Besides that, excellent job.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 5

Lennar - I have a great experience with the lady that help me since the

  • Yesenia L.
  • Verified HomeBuyer
  • June 08, 2021
  • Kissimmee, FL

I have a great experience with the lady that help me since the first day and she helpme a lot in the process

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Quite Poor

  • Anonymous
  • Verified HomeBuyer
  • June 04, 2021
  • Orlando, FL

Zero transparency during the build. Build was months behind. Closing was a disaster. Quality was very poor for the price Only saving grace for Lennar has been the warranty process, to which they have been very responsive.

Lennar responded:
Hi, thank you for this review. We are sorry to hear about the frustrations you experienced throughout the process of buying your new home. Please reach out to us with any items still requiring attention at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 5

Lennar - I am loving my house!

  • Mariangel P.
  • Verified HomeBuyer
  • June 01, 2021
  • Kissimmee, FL

I am loving my house! And everything in it

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - right intentions, wrong execution and follow through

  • Amir S.
  • Verified HomeBuyer
  • June 01, 2021
  • Sanford, FL

right intentions, wrong execution and follow through

Lennar responded:
Hi Amir, thank you for the review. We appreciate your feedback and are sorry to hear about your disappointment with the execution and follow-up regarding your new home build. If there are any items requiring additional attention, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Lennar - As a new home buyer I was a bit nervous not knowing what to do

  • Michael P.
  • Verified HomeBuyer
  • May 28, 2021
  • Kissimmee, FL

As a new home buyer I was a bit nervous not knowing what to do or expect. But the sales Manager Bun was amazing. He explained everything very well and through out the entire process kept me updated. He also relaid any concerns and issues we notice when we visited the home to the construction manager to get it resolved ASAP to avoid any delays. Over all the entire process was extremely easy. I am extremely happy we went with Lennar for our first home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - I believe they hired the least qualified people they could find.

  • Sally C.
  • Verified HomeBuyer
  • May 25, 2021
  • Winter Springs, FL

I believe they hired the least qualified people they could find. I have had problems with so many areas of this house that I may try sell it before the one year warranty has expired. My neighbor's have expressed the same feelings that I have. The best part about this house is the neighborhood. My neighbors are great. And it's very attractive here. But the quality is terrible. It seems as though no one inspected any part of this house as it was being built.

Lennar responded:
Hi Sally, thank you for taking the time to write a review. We are sorry to hear about the frustrations and disappointment you have experienced with your new Lennar home. We would like to follow-up on any outstanding issues you have. Please send a detailed note to corporatecustomercare@lennar.com, with any information you can provide. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 2

Lennar - Great company, recomend then all the way, some amenities are

  • Hugo M.
  • Verified HomeBuyer
  • May 25, 2021
  • Orlando, FL

Great company, recomend then all the way, some amenities are still pending after 3 months

Total Score 4


Quality 5

Trustworthiness 3

Responsiveness 5

Lennar - They make my dream to have my first home purchase true, they

  • Kelvis T.
  • Verified HomeBuyer
  • May 18, 2021
  • Kissimmee, FL

They make my dream to have my first home purchase true, they work on help me also when my credit was hurt, their knowledge and help make it happens. Isn’t a easy process but im really happy for what they accomplish in my purchase.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Every one Rey wants it to be right

  • Juan F.
  • Verified HomeBuyer
  • May 18, 2021
  • Clermont, FL

Good follow thru I fixing any problems that may come up

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - Unfortunately our experience was not the best and we have too

  • Maria C.
  • Verified HomeBuyer
  • May 18, 2021
  • Orlando, FL

Unfortunately our experience was not the best and we have too many issues without fix

Lennar responded:
Hi Maria, thank you for this review. We are sorry to hear about your poor experience with your new home. If there are any items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 2

Lennar - Home builder has defects, that take many visits from their contractors

  • Anonymous
  • Verified HomeBuyer
  • May 11, 2021
  • Clermont, FL

Home builder has defects, that take many visits from their contractors to repair, over the course of several months. Our counter has been repaired over 6 times, and still needs more work as they can never get it right on the first visit. Damaged closet hardware has been months to get repaired, still waiting on parts for over three months. Front door still is beat up from construction, and still waiting on a replacement. Upon move in, our keys weren't even there, and then weren't the right keys, and have to get it rekeyed. Attention to detail isn't there, they just wait to see what you find ...

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

Lennar - Nice job good service

  • Nabil N.
  • Verified HomeBuyer
  • May 07, 2021
  • Mount Dora, FL

Nice job good service

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The sales person was good and the house looked like a quality house.

  • Anonymous
  • Verified HomeBuyer
  • May 05, 2021
  • Winter Springs, FL

I would encourage any other home owner to get a pre-dry wall inspection and a final inspection. Also, don't move in until things are complete. There are alot of quality issues regarding the quality of the materials especailly the cabinets. The Customer Service Rep and Sales Person was the greatest experience of our purchase.

Total Score 3


Quality 1

Trustworthiness 3

Responsiveness 5

The worst experience ever

  • Carlos S.
  • Verified HomeBuyer
  • May 04, 2021
  • Saint Cloud, FL

The sales agent was great, other than that it is been horrible, material are cheap , craftsmanship is even worst. 5 months after closing the house still dealing with issues that were not addressed before closing Customer service is horrible. An unresponsive. At these point I am considering hiring a lawyer to deal with the issues In My house.

Lennar responded:
Hi Carlos, thank you for taking time to share your review. We are sorry to hear about the poor experience you have outlined regarding incomplete items and poor service for resolution of issues. If you would like us to follow-up on these open issues, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - Great and trustworthiness selling staff

  • Ruben A.
  • Verified HomeBuyer
  • May 04, 2021
  • Ocoee, FL

Great and trustworthiness selling staff

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

Lennar - Lennar is an excellent builder.

  • Nhi H.
  • Verified HomeBuyer
  • April 27, 2021
  • Ocoee, FL

Lennar is an excellent builder. They've built my house fast and steady. So far we only have 1,2 minor issues and they came to fix it right away.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Buying a home is rewarding the experience was not but we had

  • Colneshia B.
  • Verified HomeBuyer
  • April 22, 2021
  • Clermont, FL

Buying a home is rewarding the experience was not but we had anticipated with the lender

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Lennar - Customer service was horrible.

  • Doureid A.
  • Verified HomeBuyer
  • April 22, 2021
  • Winter Springs, FL

Customer service was horrible. Promises on timelines were all not met. Several issues in the house.

Lennar responded:
Hi Doureid, thank you for sharing your experience with us. We are sorry to hear about the issues you have expressed with Customer Care and issues with your home. If there are any items outstanding you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Our sales lady, Reina Sabio was outstanding!

  • Stig O.
  • Verified HomeBuyer
  • April 20, 2021
  • Saint Cloud, FL

I am VERY disappointed in the time it takes to get warranty claims taken care of, some we have been waiting weeks for. That is not much of customer service!

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 1