Lennar Reviews in Orlando, FL

During my first walk, before closing, we found some issues that were supposed to be corrected. After 5 calls and the "promise" that someone would take care, 5 months after, nobody showed up !!!

Good to sell horrible to respond to open issues and warranties

Very disappointed with the construction manager and their staff for failing to remove debris before the recent hurricane (Milton) hit the area. It forced me to leave my home for safety after concerns that concrete blocks would become projectiles. I asked repeatedly for this to occur and nothing was done. Even after they responded by telling me they would remove these items. I continued to message the construction manager directly and received no response. They simply didn’t care! I have photos and text messages saved for Lennar corporate, as they should investigate this further. The overall construction of my home was sloppy and when the house was given to me had multiple issues that I had to repeatedly ask to have fixed. Recently, my garage door random closed on my car! Another faulty issue. I’ve had multiple issues since buying this home. The driveway was even poured incorrect and cracked because of poorly installed irrigation piping below the concrete. The issues go on and on. I would never refer Lennar to anyone! ... More

Lennar has slight improvement in overall quality. However, it's still not meet customer's satisfaction. Responsiveness and coordination are still a big issues. Property orientation and closing arrangements are very confusing and not considering customer's need. Time response is extremely slow and sometimes not even replying customer's questions.

Home buying experience was as bad as it gets. Delays, LACK of commutation to no communication. Closing date got pushed multiple times. Sales Rep was terrible. Only one person who interacted with us during final inspection was good and as professional you would expect when you are making biggest purchase of your life. Due to the delays in closing, my interest rate went up, spend much longer in rented apartment, could not plan for the move. Had to rent extra storage for Furnitures we brought. Due to lack of communication, I had to constantly follow-up to get some sense when the home will finally be built. ... More

Always is somebody else in the company to blame. The seller agent offer incentives and sign them on a contract and then is a corporate problem we can not fulfill them. The lender blame the seller agent then his boss go sick then the lender is on vacation. Then the warranty agent blames the builder the builder blame the workers then nobody answer the phone then is something else. If Learn something about Lennar is they always excuse themselves with somebody else. But when you work for the same company. Me as a costumer don’t care in which department you work. Never again

Worst experience ever, will not buy house from Lanner FL any more.

Lennar is no longer the company that use to be. The quality of their new homes is truly sad to see. My issue can be summarized in one sentence: Brand new home with a huge leak on the roof! Took MONTHS for them to resolve the issues. All they care about is closing closing closing. Consider other options for a new home purchase.

Lennar's customer service is absolutely horrible. The responsiveness to customer issues is non-existent and no one seems to care that the home you are moving in to could be your place of living for the next 20 years or so. They seem more concerned with getting you closed and signed, your money in their hands then they stop responding to you. Slight issues are lumped in with major shortfalls in the construction and their response is, "it could take up to 90 days to resolve your issues". Avoid this developer if at all possible, and if you do buy a home from them ensure you are able to stop by the construction site often enough to validate the work being done by their sub-contractors. My inspection was done by a Lennar provided inspector and the final walk-through consisted of the Lennar representative attempting to rush us through the house as she had "other homes to walk-through with other buyers". ... More

I had a bad experience with the prefer lender assigned by Lennar his name is Carlos Echeverry and when I did the closing my house had many unfinished details which were never solved.

Horrible building company. So many things wrong with house and finding more everyday. The communication was absolutely horrendous. We were told nothing about Hué about where the closing was going to take place etc. Then we find out closing is on the line my appointment was at four and we did not even get on the line until eight because they didn’t get on. Would never buy a Lennar home again

Would NEVER buy with Lennar EVER again. House was supposed to undergo several QC reviews before my walkthrough. During my First New Home Orientation there were still huge gashes in drywall, places weren't painted, couldn't even complete the walkthrough because utilities were not on and appliances weren't installed. They apologized, then proceeded to call us back twice to the same conditions. Clearly nobody communicated and was just going through the motions to get home sold by end of their "record" quarter 1Q2021. The day of the closing is when it finally looked like something remotely decent, but still had several issues we documented and had to get done later. But the morning of closing we finally got the ALTA back and all the numbers looked completely different from where they had been for the several months since putting a deposit on the house. Went back and forth several times to fight with them to make it right. Finally received resolution there and closed late on a Friday afternoon . Since being in the home 30+day, we have received a lot of lip service on the warranty items, but ultimately, no one has been out to service those items including erosion and huge holes under sod in backyard that makes it impossible for my kids to play outside. Maybe I had the sales team, construction manager and Customer service people from hell, but even if my situation was an anomaly, I wouldn't wish this on my worst enemy. This was too much stress on top of the normal home buying and moving process exasorbated by the pandemic. Lennar talks a good game, but getting houses sold is more important than customer service, customer satisfaction, or putting out a quality product they stand by. Choose wisely ... More

Terrible sales staff and also construction managers that don’t value customers opinion and only are concerned about closing the house despite apparent issues and corners being cut.

Home was promised in March. It was not delivered unitl the end of May. At the end of the quarter ( so it would look good on financials). A week prior to closing, we completed the home walk with lennar rep. 3 full pages of damaged items, inop equipment, broken tub and tile. Day of closing (7 days later) nothing was done. Some Repairs were done but here we are 8 months later, im still waiting for the last 4 items to be completed. NO SENSE OF URGENCY SINCE THEY ALREADY HAVE MY MONEY!

Lennar is by far the worst mortgage company we have EVER worked with. The whole experience was horrendous.

Was not happy communication was kind of poor only thing that I recommend is really talking to the consumer and when you promise to do something or when you do a walk-through, make sure everything gets done before you sign anything went through a motorhome figured my kitchen cabinets were going to look like that and I end up Getting into my house. It was not what I wanted. And I moved into my house. I thought they will have the construction control next to me, but there’s two by fours laying out with nails on my grass nails all over the place trash the grass got lifted out about three times already they keep running the machines over everything Someone end up using the bathroom right in front of our house right where we leave the door it was so poor and unacceptable just really upset at my first time ever buying a house experience with Lennar. I will not recommend anyone to buy homes for Lennar ... More

I've bought two homes now, one from another builder. I can say that every step of the way with lennar was shady. First, your salesman, Brian was too pushy. He kept giving us deadlines during the home initial contract to sign and give a deposit. This isn't a professional way to conduct business when you pressure someone to sign such a large purchase. Next, your build process and the excuses involved as to why the construction was delayed was unbelievable. Lennar would not admit that the build completion was pushed due to a Lennar issue and not the cities even though we called and found the lies from the city department and the city noted that several home owners were being lied to from our same block. Next, the home construction quality was so trash that we had way too many problems to have corrected and to this day some of them haven't been completed and I don't believe we'll hear from your crew now that the house was closed. We never signed any acknowledge of the consent that our noted issues were completed. Your crew said they'd be back later on the closing day to finish issues but we never saw them every again. Your loan team gave us the wrong estimate and asked for 6k more when we were on the closing table, that is really shady and your loan officer basically said sorry but you should have expected this amount all along even though that wasn't the estimate. We never had anyone give us updates on the closing process until 5 days before and 2 of those days were the weekend. As you can see, every step of the way has been painful with your crew. Even after, your title department paid and started another insurance than the one I chose with a different start date that I'm actively trying to correct. A week after closing a construction manager, John called after I left a bad review to see what they can fix to change my opinion and said he'd send someone to look at fixing a few things but never showed up and made us cancel family plans to just wait around. ... More

This was a nightmare! Save yourself and go elsewhere!!

Some things is better left unsaid. I moved in the home and I'm over it!!!!

I am surprised at how the quality of LENNAR has gone down, at the level of customer service it is a disaster and at the level of construction the people in charge seem not to be qualified for those job positions, such as the Construction manager, it is outrageous that a builder like Lennar is currently in such poor and disappointing circumstances.

My buying experience was very bad with Lennar, starting from salesperson to the entire sales team gave me hard time, poor communication while your home is getting built, they can lie about anything to just sell the home. I had a very good experience with Pulti homes, and they have excellent customer Servies, i will never ever buy a Lennar home again.

Aside from being bullied into purchasing a home that at the end of the day was built improperly. And I do not want. The walls are uneven. There's areas where the ceiling is lower on one side of a wall than the other. My glass door that should have been included in the house that I had to buy separately because they decided. They're no longer providing glass for the showers. And didn't even lower the price of the house because of it. I couldn't install it because I have to redo the entire shower wall because it's Bode. Meaning that it's not level. It's not even This has been an issue throughout the entire house. The things that I thought I was gonna be able to buy. That would have been extra because of all the things that they said were included. I couldn't purchase because by the time we close on the house. None of the things that were promised were there. No backsplash, no washer and dryer. The counters were incorrect. The sink was incorrect. The shower glass was no longer being a part of the house. I had to make those purchases taking money away from things that we were originally gonna do to add to the house. I've never been robbed in my life. But I can wholeheartedly say I know what it feels like. ... More

Never got my keys day of closing, lock was broken, it didn’t get fixed for weeks and keys never sent to me like I was told. I had to drive 2 hours to pick them up. Leaks in the house after day 3. No one likes to help, I had to call a lot of numbers to finally get a response. I had lots that needed to be fixed and it took over a month with lots of contractors coming almost daily. This does not include all the blue stickers that were undone before closing. Lennar is not trustworthy in my opinion and to many of my neighbors as well. There is so much more to say but, I would run out of room to write everything. I would not recommend even Lucifer to buy from Lennar. I am still needing things fixed and there a big lack of communication. Wish my new home buying experience was better. There is no quality in the homes being built which is unfortunate. Maybe Lennar should teach their worker’s communication and customer service skills. ... More

Working with loan officer was a terrible experience although I don’t have any issues with the builder.

Months in they pushed closing date and made no progress for more than 6weeks on walk through we had holes in wall no fridge door no molding closet doors still not hung, tile missing grout, walls and ceiling was bowed…36 problems noted. Now the second walk through was much netter but we still had issues with promise to return as well as covering expenses for an extended stay in hotel due to first walk through and we are now almost two months in and no word.