Lennar Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About Lennar.
Read all 692 verified reviews from homeowners that built a new home with Lennar in the Orlando area. Orlando homeowners have rated Lennar an average 3.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Orlando Area
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Customer Reviews
Lennar - I have a great experience with the lady that help me since the
- Yesenia L.
- Verified HomeBuyer
- June 08, 2021
- Kissimmee, FL
I have a great experience with the lady that help me since the first day and she helpme a lot in the process
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Quite Poor
- Anonymous
- Verified HomeBuyer
- June 04, 2021
- Orlando, FL
Zero transparency during the build. Build was months behind. Closing was a disaster. Quality was very poor for the price Only saving grace for Lennar has been the warranty process, to which they have been very responsive.
Lennar responded:
Hi, thank you for this review. We are sorry to hear about the frustrations you experienced throughout the process of buying your new home. Please reach out to us with any items still requiring attention at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 5
Lennar - I am loving my house!
- Mariangel P.
- Verified HomeBuyer
- June 01, 2021
- Kissimmee, FL
I am loving my house! And everything in it
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - right intentions, wrong execution and follow through
- Amir S.
- Verified HomeBuyer
- June 01, 2021
- Sanford, FL
right intentions, wrong execution and follow through
Lennar responded:
Hi Amir, thank you for the review. We appreciate your feedback and are sorry to hear about your disappointment with the execution and follow-up regarding your new home build. If there are any items requiring additional attention, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Lennar - As a new home buyer I was a bit nervous not knowing what to do
- Michael P.
- Verified HomeBuyer
- May 28, 2021
- Kissimmee, FL
As a new home buyer I was a bit nervous not knowing what to do or expect. But the sales Manager Bun was amazing. He explained everything very well and through out the entire process kept me updated. He also relaid any concerns and issues we notice when we visited the home to the construction manager to get it resolved ASAP to avoid any delays. Over all the entire process was extremely easy. I am extremely happy we went with Lennar for our first home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - I believe they hired the least qualified people they could find.
- Sally C.
- Verified HomeBuyer
- May 25, 2021
- Winter Springs, FL
I believe they hired the least qualified people they could find. I have had problems with so many areas of this house that I may try sell it before the one year warranty has expired. My neighbor's have expressed the same feelings that I have. The best part about this house is the neighborhood. My neighbors are great. And it's very attractive here. But the quality is terrible. It seems as though no one inspected any part of this house as it was being built.
Lennar responded:
Hi Sally, thank you for taking the time to write a review. We are sorry to hear about the frustrations and disappointment you have experienced with your new Lennar home. We would like to follow-up on any outstanding issues you have. Please send a detailed note to corporatecustomercare@lennar.com, with any information you can provide. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 2
Lennar - Great company, recomend then all the way, some amenities are
- Hugo M.
- Verified HomeBuyer
- May 25, 2021
- Orlando, FL
Great company, recomend then all the way, some amenities are still pending after 3 months
Total Score 4
Quality 5
Trustworthiness 3
Responsiveness 5
Lennar - They make my dream to have my first home purchase true, they
- Kelvis T.
- Verified HomeBuyer
- May 18, 2021
- Kissimmee, FL
They make my dream to have my first home purchase true, they work on help me also when my credit was hurt, their knowledge and help make it happens. Isn’t a easy process but im really happy for what they accomplish in my purchase.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Every one Rey wants it to be right
- Juan F.
- Verified HomeBuyer
- May 18, 2021
- Clermont, FL
Good follow thru I fixing any problems that may come up
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Unfortunately our experience was not the best and we have too
- Maria C.
- Verified HomeBuyer
- May 18, 2021
- Orlando, FL
Unfortunately our experience was not the best and we have too many issues without fix
Lennar responded:
Hi Maria, thank you for this review. We are sorry to hear about your poor experience with your new home. If there are any items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 2
Lennar - Home builder has defects, that take many visits from their contractors
- Anonymous
- Verified HomeBuyer
- May 11, 2021
- Clermont, FL
Home builder has defects, that take many visits from their contractors to repair, over the course of several months. Our counter has been repaired over 6 times, and still needs more work as they can never get it right on the first visit. Damaged closet hardware has been months to get repaired, still waiting on parts for over three months. Front door still is beat up from construction, and still waiting on a replacement. Upon move in, our keys weren't even there, and then weren't the right keys, and have to get it rekeyed. Attention to detail isn't there, they just wait to see what you find ...
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
Lennar - Nice job good service
- Nabil N.
- Verified HomeBuyer
- May 07, 2021
- Mount Dora, FL
Nice job good service
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The sales person was good and the house looked like a quality house.
- Anonymous
- Verified HomeBuyer
- May 05, 2021
- Winter Springs, FL
I would encourage any other home owner to get a pre-dry wall inspection and a final inspection. Also, don't move in until things are complete. There are alot of quality issues regarding the quality of the materials especailly the cabinets. The Customer Service Rep and Sales Person was the greatest experience of our purchase.
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 5
The worst experience ever
- Carlos S.
- Verified HomeBuyer
- May 04, 2021
- Saint Cloud, FL
The sales agent was great, other than that it is been horrible, material are cheap , craftsmanship is even worst. 5 months after closing the house still dealing with issues that were not addressed before closing Customer service is horrible. An unresponsive. At these point I am considering hiring a lawyer to deal with the issues In My house.
Lennar responded:
Hi Carlos, thank you for taking time to share your review. We are sorry to hear about the poor experience you have outlined regarding incomplete items and poor service for resolution of issues. If you would like us to follow-up on these open issues, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - Great and trustworthiness selling staff
- Ruben A.
- Verified HomeBuyer
- May 04, 2021
- Ocoee, FL
Great and trustworthiness selling staff
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 3
Lennar - Lennar is an excellent builder.
- Nhi H.
- Verified HomeBuyer
- April 27, 2021
- Ocoee, FL
Lennar is an excellent builder. They've built my house fast and steady. So far we only have 1,2 minor issues and they came to fix it right away.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Buying a home is rewarding the experience was not but we had
- Colneshia B.
- Verified HomeBuyer
- April 22, 2021
- Clermont, FL
Buying a home is rewarding the experience was not but we had anticipated with the lender
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Lennar - Customer service was horrible.
- Doureid A.
- Verified HomeBuyer
- April 22, 2021
- Winter Springs, FL
Customer service was horrible. Promises on timelines were all not met. Several issues in the house.
Lennar responded:
Hi Doureid, thank you for sharing your experience with us. We are sorry to hear about the issues you have expressed with Customer Care and issues with your home. If there are any items outstanding you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Our sales lady, Reina Sabio was outstanding!
- Stig O.
- Verified HomeBuyer
- April 20, 2021
- Saint Cloud, FL
I am VERY disappointed in the time it takes to get warranty claims taken care of, some we have been waiting weeks for. That is not much of customer service!
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 1
Lennar - Hello Lennar, everything is good now.
- Saidel B.
- Verified HomeBuyer
- April 20, 2021
- Kissimmee, FL
Hello Lennar, everything is good now.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 3
Lennar - This was not a good experience as I am still dealing with issues
- Stephen Y.
- Verified HomeBuyer
- April 20, 2021
- Mount Dora, FL
This was not a good experience as I am still dealing with issues 5 months later. The salesperson and closing agents did a great job with the buying process and tried to help me as much as possible. Communication with them to get things repaired that their vendors created is terrible and seems to be eventually forgotten and erased. If I don’t follow up, they will not and then the process starts all over again. I am truly disappointed. This is just my experience which is very stressful.
Lennar responded:
Hi Stephen, thank you for taking time to share your experience. We are sorry to hear you are still experiencing issues getting items completed in your home. If there are any additional details you can provide, please email us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Irma Almodovarnieves was great
- Young K.
- Verified HomeBuyer
- April 12, 2021
- Ocoee, FL
It's my first time buying a new construction home and Irma Almodovarnieves was there every step of the way. She always answered my questions via text or email no matter how late in the day it was. She even answered my questions on her vacation and on weekends. Irma is a great asset to the Lennar and I am so glad to have met her.
Total Score 5
Quality 0
Trustworthiness 0
Responsiveness 0
Expertise and Quality
- Rosa P.
- Verified HomeBuyer
- April 11, 2021
- Clermont, FL
We decide to buy at this location after looking in several other places, including Lennar locations, Danielle F. was a great motivation for our decision, she was extremely attentive and patient. going inside to constructions sites with us, wearing beautiful high-heels and not afraid of getting them dirty, she is amazing. the whole process was very self-explanatory, and easy, and if any question arises, Danielle was there for us. When was time for to us starting visiting the house for the final walks we only met great people JP and Keene, they explain everything we need to know about the ...
Total Score 3
Quality 0
Trustworthiness 0
Responsiveness 0
Lennar - the attention and support at all times of my purchase was excellent
- Diana H.
- Verified HomeBuyer
- April 11, 2021
- Kissimmee, FL
the attention and support at all times of my purchase was excellent
Total Score 5
Quality 0
Trustworthiness 0
Responsiveness 0
Lennar - For my first home buying experience the process was simply and
- Paris G.
- Verified HomeBuyer
- April 08, 2021
- Kissimmee, FL
For my first home buying experience the process was simply and quick.
Total Score 5
Quality 0
Trustworthiness 0
Responsiveness 0
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