Lennar Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About Lennar.
Read all 609 verified reviews from homeowners that built a new home with Lennar in the Orlando area. Orlando homeowners have rated Lennar an average 3 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Orlando Area
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Customer Reviews
I will never buy another lanar home in my life. This has been the worst home by experience ever
- Lionel M.
- Verified HomeBuyer
- April 10, 2024
- Kissimmee, FL
Aside from being bullied into purchasing a home that at the end of the day was built improperly. And I do not want. The walls are uneven. There's areas where the ceiling is lower on one side of a wall than the other. My glass door that should have been included in the house that I had to buy separately because they decided. They're no longer providing glass for the showers. And didn't even lower the price of the house because of it. I couldn't install it because I have to redo the entire shower wall because it's Bode. Meaning that it's not level. It's not even This has been an issue ...
Lennar responded:
Hi Lionel, we are truly saddened because of your dissatisfaction with your new home. Quality is something we strive for in every home that we build as well as all stages of the homebuying process. We are going to communicate your frustrations to the appropriate team to help drive improvement. -Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Unhappy with the whole experience
- Melissa P.
- Verified HomeBuyer
- March 27, 2024
- Saint Cloud, FL
Never got my keys day of closing, lock was broken, it didn’t get fixed for weeks and keys never sent to me like I was told. I had to drive 2 hours to pick them up. Leaks in the house after day 3. No one likes to help, I had to call a lot of numbers to finally get a response. I had lots that needed to be fixed and it took over a month with lots of contractors coming almost daily. This does not include all the blue stickers that were undone before closing. Lennar is not trustworthy in my opinion and to many of my neighbors as well. There is so much more to say but, I would run out of room to ...
Lennar responded:
Hi Melissa, we apologize about the issues that you have faced with your new Lennar home. We can assure you that everyone here does indeed like to help but we apologize because your experience has not felt that way. We also understand that communication is very important and we apologize for this as well. We are going to be informing our senior leaders about your frustrations to drive improvement. -Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Working with loan officer was a terrible experience
- Vinod S.
- Verified HomeBuyer
- March 12, 2024
- Orlando, FL
Working with loan officer was a terrible experience although I don’t have any issues with the builder.
Lennar responded:
Hi Vinod, thank you for letting us know about your experience with the loan officer you worked with. -Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Value 1
Responsiveness 1
I’m so glad it’s over
- Anonymous
- Verified HomeBuyer
- September 19, 2023
- Leesburg, FL
Months in they pushed closing date and made no progress for more than 6weeks on walk through we had holes in wall no fridge door no molding closet doors still not hung, tile missing grout, walls and ceiling was bowed…36 problems noted. Now the second walk through was much netter but we still had issues with promise to return as well as covering expenses for an extended stay in hotel due to first walk through and we are now almost two months in and no word.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Constant issues and lies
- Christopher P.
- Verified HomeBuyer
- July 05, 2023
- Leesburg, FL
Initially I was very excited to build my new home with Lennar. That changed rather quickly. My closing was delayed over 6 months. When issues were discovered during the final walk through I was threatened with a daily fine if I did not close. There are items on the punch list that have still not been addressed almost 2 months after closing. I have contacted multiple people by phone and email and there is still no timeline on when the issues will be resolved. Overall I am very disappointed with the process and I will never recommend anyone buy a Lennar home.
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Worst experience
- Anonymous
- Verified HomeBuyer
- March 28, 2023
- Orlando, FL
No quality on materials, no good finishing, no response on issues after closing.
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Worst homebuying experience. Stay away from Lennar.
- Leanna E.
- Verified HomeBuyer
- December 27, 2022
- Groveland, FL
Hands down the most dreadful homebuying experience. I've lost years off my life with the stress and frustration of working with Lennar. 10x worse than a colonoscopy cleanout, and a root canal with no anesthesia being done at the same time. My house was barely completed, I was forced to close with a laundry list of issues, and I'm still chasing them down to fix things, having to take time off of work for items that should have been completed correctly in the first place. My home is an utter disappointment, and I regret almost daily buying this house and choosing Lennar. It's a utter shame what ...
Lennar responded:
Hi Leanna, thank you for sharing this review. We appreciate you taking the time to share this experience and would like to apologize for the multitude of issues you have experienced with your new home. If there is anything outstanding that could use further attention, please send a note to our team at lennarcares@lennar.com with any details you can provide, and we will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Terrible
- Sonia H.
- Verified HomeBuyer
- November 29, 2022
- Saint Cloud, FL
Would not recommend a Lennar home to anyone. Sales associate to building supervisor were absolutely horrid. I arrived to my house after closing with front door lock improperly installed so I was unable to lock my front door. Was asked to just stay with it unlocked for one night. Frame or door was full of holes from whoever tried to install previously. After hours of waiting lock was fixed by neighbor. Front door and sliding door left open so home was very dusty and dirty. Sales associate, angie, stated someone would come clean. Never did. Building supervisor stated that I was being ...
Lennar responded:
Thank you Sonia for your feedback and for sharing your experience with us. We want to offer our sincerest apologies for the inconvenience this may have caused. If you would like us to review any outstanding items, please send a message to us at corporatecustomercare@lennar.com. Thank you.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Miserable experience in the first 2 months
- Joyce G.
- Verified HomeBuyer
- November 22, 2022
- Kissimmee, FL
Yes, their warranty service is fairly quick to respond, but we have severe water damage every time it rains. We have torn the drywall apart in the front room three different times. The seams of the house were not sealed, there was a fist in the block wall about the size of my fist. This is rental property and we haven’t been able to put a single renter in after three months. I will not buy another Lennar home, the workmanship and quality are just not there.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Money Pit
- Richard W.
- Verified HomeBuyer
- November 22, 2022
- Leesburg, FL
Many issues, not the quality you would expect. They respond to issues, but speed to resolve is slow. They install cheap appliances.
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
Poor and very disappointing for an almost half a million house
- Sheila A.
- Verified HomeBuyer
- November 08, 2022
- Mount Dora, FL
I have bought at least 3 new homes in Florida over the last 30 years and I can say this is the worst experience I have ever had. The house was not ready in any fashion before we took it over. They told us 1 day before closing that they could not close. We had to find another solution for a temporary home for another 3 weeks at the last minute without any explanation from Lennar. They promised to refund us for some of our extra costs but as yet it has not been given back. The workmanship is shoddy all round and since closing over 2 months ago we still have sticky blue markers all over the ...
Lennar responded:
Thank you Sheila for your feedback and for sharing your experience with us. We want to offer our sincerest apologies for the inconvenience this may have caused. If you would like us to review any outstanding items, please send a message to us at corporatecustomercare@lennar.com. Thank you.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Worst experience
- Anonymous
- Verified HomeBuyer
- October 25, 2022
- Winter Garden, FL
the construction of my home took over 34 months and was plagued with the worst management I have ever seen in a home builder. It has been and still is the worst home buying experience of my life. In the end we never moved into this house because the delay took so long. We have the home listed for sale and again the delay in construction has cost us 100s of 1000s of dollars.
Lennar responded:
Hi and thank you for sharing your experience with us. We are sorry for the difficulties you've described. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 1
Responsiveness 1
The home buying experience was HORRIBLE from start to finish!
- Michael G.
- Verified HomeBuyer
- September 13, 2022
- Mount Dora, FL
From the misinformation given to us about our purchase, by the sales associate, to the ridiculous lies told to us by the mortgage people and the astonishing lack of quality workmanship that is out into these homes I wouldn’t recommend my enemy to buy a LENNAR home! There were so many things wrong I can’t list them all! LENNAR and all who are affiliated with this company should be ashamed of themselves!
Lennar responded:
Hi Michael, thank you for your feedback. We are sorry to hear about your experience. If there are any outstanding items, please send a message to us at corporatecustomercare@lennar.com with the details of your concerns, so we can review and follow-up with you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Lack of attention to details. The craftmanship
- Melisa R.
- Verified HomeBuyer
- May 31, 2022
- Mount Dora, FL
We have had problems from day 1. Some to be expected, some not. Immediately upon move in, we found foundation issues, painting that needed to be done, light fixtures that fell out of the ceiling, broken air vent that shouldn't have been installed, broken dishwasher, new cabinetry cracked, broken tiles, shower doors with no weather stripping, front door you can see right outside, not installed properly, garage double door bending in half, missing parts/hardware. Broken sprinkler outside, Most recently just this weekend, we lost AC. Just not what we expected in a brand new home. I have a list ...
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
Lennar - I hate this home.
- Gerri D.
- Verified HomeBuyer
- April 26, 2022
- Kissimmee, FL
I hate this home. I will never recommend a Lennar home going forward. I was strong armed into closing when I should not have. This house is still being repaired from the original punch list. The little compensation I was provided dors not suffice the aggravation, the frustration nor the quality of work for the price I paid. more compensation is deserved for my personal time in waiting around for someone to show up, not show up or cancel at last minute. You know, most would love to call their place a home, I can’t its just a house that has brought unwanted stress to my life. Should not be ...
Lennar responded:
Hi Gerri, thank you for sharing this review. We are sorry to hear about the poor experience you have been provided for your new home and we absolutely agree, this should be a time of celebration, not frustration. If there are any items we can help provide follow up, please do not hesitate to contact our team at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Worst experience ever!
- Juan B.
- Verified HomeBuyer
- April 19, 2022
- Kissimmee, FL
Since The final walk trough,it has been a nightmare! We are almost two months since the closing date and still finding broken items.
Lennar responded:
Hello, Juan. Thank you for taking the time to provide us with feedback. We are sorry to hear about your ongoing experience with broken items. Please reach out to us for support at corporatecustomercare@lennar.com - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
What stand out was how bad the service is
- Cristian L.
- Verified HomeBuyer
- January 20, 2022
- Leesburg, FL
This is not our first new home purchase, but this was by far the worst. There is not enough room here to describe everything and I do not have all night, but I'll start by saying that we were rushed to "close" the purchase on November the 29th last year and it is today, almost 2 months later to the day that we received the key to our home after multiple attends and visits to their office from our realtor. We still do not have any documents what so ever that show that we purchased a home. To this day there is still work to be done in our new home as everything was rushed, but nothing done ...
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Worst experience ever.
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Saint Cloud, FL
Customer experience worst i ever received.I close at the end of Nov 2021 i still have a bunchs of things they never finish.Cheap materials and a lot of bad things on construction.On the financing was not to bad.I dont recommend to anybody to buy Lennar.
Lennar responded:
Hi, thank you for sharing your review. We are extremely sorry to hear of the difficulty you faced with quality of materials and unfinished items. If you have remaining concerns that we may provide follow-up on, please let us know at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
House was not finished to standard
- Kenneth R.
- Verified HomeBuyer
- April 07, 2021
- Groveland, FL
House was rushed to be finished for builders financial year end and it is very noticeable. Responsiveness to repairs are still not completely resolved after 4 months.
Lennar responded:
Hi Kenneth, thank you for leaving a review. We are sorry to hear about the issues you have outlined regarding the finishing of your new home. If you would like us to follow-up on any outstanding items you have, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Poor construction lack of communication and no care towards the client
- Neville W.
- Verified HomeBuyer
- April 15, 2020
- Minneola, FL
Poor construction lack of communication and no care towards the client
Lennar responded:
Hi Neville, thank you for sharing your feedback. If there are any items that require additional attention, please send us a message at corporatecustomercare@lennar.com and we will follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Lennar is not ready to be a semi-custom builder
- Anonymous
- Verified HomeBuyer
- April 10, 2020
- Winter Garden, FL
Our home was built in a guinea pig of semi-custom home neighborhood at a luxury price point. The Lennar project managers and subcontractors do not understand how to complete a home of this nature that isn't their traditional entry level home offer with only A, B or C options. The timeline was well beyond what we were promised, the sub-contractors created so much havoc that Lennar had over 200+ items to fix at close, and fortunately, we did not use the Lennar financing team, so we were able to not be forced to close with 200+ issues wrong with our home. We had them fix the majority before we ...
Lennar responded:
Thank you for your feedback about your experience. We are sorry about the situation you described. Please send an email to us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 2
Big Disappointment
- William B.
- Verified HomeBuyer
- April 08, 2020
- Saint Cloud, FL
Please don't close on your house until all issues ate resolved .
Lennar responded:
Hi William, thank you for taking time to share you feedback. Please reach out to us at corporatecustomercare@lennar.com, with any details about outstanding issues you're experiencing, so we can follow up for you. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - Quality and Customer Service is really poor
- Rosibel B.
- Verified HomeBuyer
- March 25, 2020
- Kissimmee, FL
Quality and Customer Service is really poor
Lennar responded:
Hi Rosibel, thank you for your feedback. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - Terrible work ethic
- Sharita G.
- Verified HomeBuyer
- March 17, 2020
- Winter Garden, FL
Terrible work ethic
Lennar responded:
Hi Sharita, thank you for your comment. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
The design of the house is beautiful
- Cesidio T.
- Verified HomeBuyer
- November 21, 2019
- Orlando, FL
The house has many problems and of which many have not been solved most of the problems are minor
Lennar responded:
Hi Cesidio, thank you for taking time to share a review. I apologize for the issues you have faced with getting items resolved. Please email any outstanding items to us at corporatecustomercare@lennar.com, so we can follow up for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
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