Lennar Reviews in Orlando, FL

My friend/real estate agent owned and sold many Lennar homes, so we had a first hand view into the process going into it. From start to finish communication was very poor and even worse within the Lennar team. Each individual we worked with was pretty good, but collectively it was a total mess. There are too many examples to give and I’ve already given Lennar so much of my time that I feel like I should be an employee. I’m convinced that our closing would not have happened when scheduled (Lennar cancelled 3 closings prior, last minute without warning - so yes we had already moved out of our house) if I hadn’t personally coordinated the team. Disappointing to say the least - I could write a book with probably 10 chapters with all the issues. As a business owner, husband to a pregnant wife, and dad of 4 kids 6 and under having to deal with all of this was really the last thing I needed. We’ve been in the house for almost 2 months now and there are still issues that haven’t been fixed (that should have been fixed by the 1st scheduled closing. ... More

If they don’t want a sloppy built home with a builder who doesn’t care because it’s all about who can build the most home in the shortest amount of time then stay away from lennar. The only time they care or reach out is when they get a bad review then you phone starts ringing & your email starts to go off. You have to live with a bad built & try to fix things yourself because of incompetent construction crew & a lennar team that wants to make sure there pay check is correct. All these mistakes will cost your company more in the end with a class action lawsuit. A company that knows better but won’t do better. ... More

The disorganized nature of your closing process and miscommunication was unparalleled. Never had a more frustrating experience in my life. Unresponsive. Rude. Disorganized. Lack of knowledge etc. I could not get keys but finally a woman who was a manager took time 7am on a Sunday morning to let me in. She was really helpful, annd fantastic , and an exception the the rule.

I am real estate professional and sell over $30 million in real estate each year. The entire transaction has been terrible. Zero to very little communication, lack of communication between trades and parties, so many outstanding issues. Title was terrible and didn’t do half of the things they were supposed to do. I strive really hard to give my customers a great experience. And honestly this was the total opposite of great. This was definitely a very disappointing transaction and I will make sure to express my concerns to future clients looking to build new construction that may have any desire to work with Lennar. You guys have to do better. ... More

I have buy a few new home in my life. This been the worse a sloppy job was done on the finishing touch this home wasn’t moving ready. On my 1st call to repair stuff I put in 7 request. Forget outside work that a mother call. Really disappointed

Having a hard time getting things fixed or people over to fix items that should have been done at closing. Wouldn’t recommend lennar and will learn from this company moving forward.

Our home buying experience wasn’t bad at first but the closer we got to closing the worse the experience was. The mortgage company told us they couldn’t lock our rate when I asked and then when our payment jumped up $400 in a matter of two months, they finally locked our rate. We were told we would close mid June so we scheduled our family vacation for the last week or May. Only to be told, that we’d close on 5/31/22. We checked the house before we left and it did not look ready for closing. We were correct. Lennar forced the closing with many items incomplete. Upon arriving back from vacation and trying to move in, we found the AC upstairs wasn’t working and the power in the master suite wasn’t either. We had drywall spray cover trim all throughout the house. We had exposed screws in every room. The back door wouldn’t lock and an upstairs window was damaged. We had various plumbing issues and tile issues. Our front entry was a disgrace. Words cannot describe the magnitude of issues the home had when we moved in. Yet, we were forced to close and were repeatedly told that if we did anything to stop the closing that we would lose the $24k we put down and would lose the home. They told us if that happened we could buy the house back for even more than we signed for months prior. We had no option but to close on a home that was not ready for people to live in. ... More

I just bought the home and the appliances needed to switched out abs a bathroom leak started. All of this is putting my property on pause for a month due to lack of builders attention and appliances are the worse!

Quality of work on the house wasn’t what we expected. There’s a lot of things that still need to be fixed and it’s been 2 since I closed. They need to be more attentive to there customers.

To be honest since day one I've been having bad experience with Lennars Home from the day I gave my deposit until my closing date plus things that currently have not been fixed when I was advised it will only take a week after my closing date. Just unacceptable.

I was forced to close the house on 11/30/21 just so that Lennar can report the sales before year-end closing. Closing was originally scheduled for online and later changed to notary. Signing was done at 11pm EST on 11/30 which was completely unreasonable. Sales/title company were unresponsive; lack of proper planning/communication (as everyone was overwork). The whole street is not even available on google map. All the houses around me are still under going construction. Rajmani is the only one that's responsive and be able to provide great service.

It was bad experience I called the office for help no bady try to help me

Absolutely awful home buying experience! There was zero communication about delays or the building process. The home was not ready for our walkthrough. Closing was moved multiple times with little to no notice. We attempted to contact customer “service” and NO ONE responded. Would not recommend Lennar as a builder. The entire experience left us disappointed and took the excitement out of buying our home.

Dont close until puch list items are complete

buyers pay close attention to details and don't close until u are truly satisfied . Corners cut in the workmanship. On closing day, 2 hours before our closing, and before we started our final walkthrough they had the audacity to show the home to potential buyers and it was very unprofessional, on closing day the floors were not cleaned and we weren't told not even who the utility company was until after a week we moved in and found out the water company was another utility company than we thought two-weeks after we moved in, we received garage openers a week after we moved in and we should have received them day of closing, ... More

The home is really nice I like the fact that it’s included with the appliances customer service horrible if I had to do it again I would never buy a home from Lennar responsiveness really bad there’s still some issues that they haven’t resolved for me I would never Recommend any of my friends and family to buy through Lennar just based on their customer service

The finance people don’t answer any calls or emails give me an hour heads up to close. Walk through was horrible. Walls weren’t straight, exterior paint doesn’t match, my washer wasn’t set up correctly and it flooded my laundry room the first time I used it. I have plenty more things that went wrong. Some were corrected but some where not. Lennar’s excuse was they are closing on 200 houses that month. How is that my problem? Every neighbor I talk to has / have complaints. Lennar needs to revisit quality control. Let’s just put it this way, would you like to buy a new car and would you like to have it fixed once a week for something different every time? ... More

Lennar financing doesn’t know how to treat its customers. Several of my neighbors had the same experience of the company not paying attention to detail. Several times I had to send multiple copies off financial records, contacts not having updated information, closing work tickets without fixing issues, and having to continually show job validation records to name just a few. They treated me and the other veterans like we were 2nd class citizens. Buyer beware!!!

Where do I begin...This, by far, was one of the worst experiences I have ever been through, from the beginning to the present. I am disgusted with Lennar and how nobody is accountable for their mistakes. My home was not move in ready. 6 months later, I am still dealing w/ getting things fixed because the craftsmanship of the build was poor. Dealing with the customer service team has been the only bright spot in this experience. Bless all of the customer care personnel for they have to deal with the mistakes of the poor building. All I get from the construction manager for my neighborhood was, "I came on when your house was 7/8 the way done...," as I said, no accountability. I wanted to pull out of this deal from the beginning when my sales rep continuously made multiple mistakes on the same document that I had to fill out not one, not two but three times only to get her coming back to say I should have caught the mistakes. Really??? In any sales transaction, the buyer and seller has rights, so I thought. In this transaction, my rights as the buyer were stripped of me. I was told I can pull out of the deal but...I'd lose my deposit of $15,000. So, I was forced to go through this process anyways. As I've said, one of the worst experiences ever. I bought new construction to avoid these issues. Extremely unhappy customer. ... More

My experience was a poor one from the time I put my contract in until now, three months after closing. There of been so many miscommunications and poor customer service issues they won’t all even fit in this review box. Suffice to say, I would never, under any conditions, build another house with Lennar.

During my first walk, before closing, we found some issues that were supposed to be corrected. After 5 calls and the "promise" that someone would take care, 5 months after, nobody showed up !!!

Good to sell horrible to respond to open issues and warranties

Took 6 months to get a refund ....overall a bad experience

Stay away from Lennar. De La Cruz

My worst experience buying a home! I can’t even have a shed because the HOA said so. I’ve had to fix two doors because they don’t close. When I replaced the carpet with LVP, the amount of trash and debris swept under the trim was unbelievable! I have pictures. My yard looks like a construction site with the trash left in it. My vehicles need to be washed every 2 days because of the dust. Vouchers should be given for car washes. I don’t understand why when the sod is laid that that the good sod is in the front of the home and the crap sod is in the back. The sprinkler system only does the front and side of the home. I added additional rain bird sprinklers and fought through construction debris to get it installed. I’m fed up the Lennar and the price we paid for our home. My recommendation is don’t but unless you want and are able to deal with bull crap. ... More