Lennar Reviews in Orlando, FL

Every issue large or small has been taken care of immediately. There is nothing like being treated as though you matter to a company.

Love the community and how is becoming. Unfortunately still dealing with issues my house have no empathy at all to fix issues

I love my new home

House was rushed to be finished for builders financial year end and it is very noticeable. Responsiveness to repairs are still not completely resolved after 4 months.

I have had a really good experience with Lennar being a first time home buyer. The worst thing about it was the closing which was done in a parking lot so i didn't get that "closing" experience I've always dreamed about at the t table signing papers but COVID is to blame for that, not Lennar...they are very responsive to any issues i have via the ticket process set in place.

I feel that service is good!

I am enjoying my new house

They build great homes but i just would like to add that they need to let the workers know that the home they are working on is someone else's dream home so they should put more attention to details so home does not need to have corrections noted on the final walk trhrough

4 months later still working on the same issue, plus a ton of new ones!!

Do not sign contract until all details are discussed and written in the builder's contract. Because all my upgrades were verbally promised to me by Sales Consultant, I believed him and signed contract within 3 hours of viewing the model. FYI, if it is not in writing....IT DID NOT HAPPEN!

That the house includes electronics and appliances

Quality of workmanship is lacking. Lots of shortcuts taken. Promises made and not delivered or had to remind several times. Closing day was a fiasco.

Don't trust never in lennar

The first steps were amazing , easy and I’d say almost fun. Our tour guides were super and wonderfully helpful and informative.

The team was great with answering questions and getting back to us on information. It was a great experience from signing the contract to doing are final walk through on our new home. Now if they can just help us unpack it would be a dream come true.

Great company The sale persons are so helpful

Very bad quality issues with this builder

This is my second time purchasing with Lennar and it seems that departments are not connected and do not talk to each other.The best part of this experience was working with Irma in Arden Park. She was amazing and made everything ok. She should be commended for providing exceptional service!

It was an excellent experience, the whole process was easy and smooth, everything was perfect at home. Anna did an excellent job.

Overall good experience! Nice community.

Lots of issues (initially) getting any response on warranty issues. Contracted company that manages the HOA and Club is COMPLETELY unresponsive. My wife and I have made a total of about 10 calls or emails and have not gotten a single response. NOT ONE. I've had to go to the office (twice) to get a message to them. In this case I have gotten a response but it's always a partial response. Follow up emails go unanswered. The other big issues include construction debris is the worst of any home I've ever purchased. Sub-contractors leave trash on the ground when dumpsters are full or removed. Lastly, architectural decisions are made to provide the cheapest solution for the builder. We have 150 amp electrical service which is not enough in a community that does not provide gas. A 50 gallon water electric heater is standard in an 8 bedroom house. Hot water runs out after the third shower. ... More

Many times they seem to take advantage of the situation and it seemed they were doing their best to make me lose my money. I had a bad time in those moments.

Would NEVER buy with Lennar EVER again. House was supposed to undergo several QC reviews before my walkthrough. During my First New Home Orientation there were still huge gashes in drywall, places weren't painted, couldn't even complete the walkthrough because utilities were not on and appliances weren't installed. They apologized, then proceeded to call us back twice to the same conditions. Clearly nobody communicated and was just going through the motions to get home sold by end of their "record" quarter 1Q2021. The day of the closing is when it finally looked like something remotely decent, but still had several issues we documented and had to get done later. But the morning of closing we finally got the ALTA back and all the numbers looked completely different from where they had been for the several months since putting a deposit on the house. Went back and forth several times to fight with them to make it right. Finally received resolution there and closed late on a Friday afternoon . Since being in the home 30+day, we have received a lot of lip service on the warranty items, but ultimately, no one has been out to service those items including erosion and huge holes under sod in backyard that makes it impossible for my kids to play outside. Maybe I had the sales team, construction manager and Customer service people from hell, but even if my situation was an anomaly, I wouldn't wish this on my worst enemy. This was too much stress on top of the normal home buying and moving process exasorbated by the pandemic. Lennar talks a good game, but getting houses sold is more important than customer service, customer satisfaction, or putting out a quality product they stand by. Choose wisely ... More

Great location of home and neighborhood amenities. Sales team were extremely fast in responding. Customer Relations Manager was phenomenal. We felt more like a transaction in the beginning of the building process but thankfully more like a customer as we got closer to finishing the build, thanks to our sales guy and CRM guy. Happy with home. Warranty items have been addressed quickly and pain free. We had some bumps along the way in the building process, mostly delays on things, some cutting corners by trades, messy job sites, little flexibility in changes, etc..so critical for us to be as involved in the process as much as we could. Lennar staff are just stretched so much by workloads. You can tell they want to do a good job but capacity issues are real. Thankful to be moved in and have our dream home. ... More

Absolutely love the house, great layout, perfect size, great location! Some workmanship issues that are taking a significant amount of time to resolve. Seems like once closing is done, Lennar writes you off...takes an act of God to get anything repaired! I closed on 12/23 and STILL have items that aren’t fixed. Customer service is not responsive! To say the least.