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Lennar Reviews in Orlando, FL

What Orlando Homeowners Have to Say About Lennar.

Read all 646 verified reviews from homeowners that built a new home with Lennar in the Orlando area. Orlando homeowners have rated Lennar an average 3 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3 out of 5 stars in Orlando Area

646 Reviews in Orlando Area

Ratings by Category

Overall 3

Quality 3

Trustworthiness 3

Value 3.3

Responsiveness 2.9

Lennar in Orlando Area

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Customer Reviews

Worst experience ever.

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Saint Cloud, FL

Customer experience worst i ever received.I close at the end of Nov 2021 i still have a bunchs of things they never finish.Cheap materials and a lot of bad things on construction.On the financing was not to bad.I dont recommend to anybody to buy Lennar.

Lennar responded:
Hi, thank you for sharing your review. We are extremely sorry to hear of the difficulty you faced with quality of materials and unfinished items. If you have remaining concerns that we may provide follow-up on, please let us know at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

House was not finished to standard

  • Kenneth R.
  • Verified HomeBuyer
  • April 07, 2021
  • Groveland, FL

House was rushed to be finished for builders financial year end and it is very noticeable. Responsiveness to repairs are still not completely resolved after 4 months.

Lennar responded:
Hi Kenneth, thank you for leaving a review. We are sorry to hear about the issues you have outlined regarding the finishing of your new home. If you would like us to follow-up on any outstanding items you have, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Poor construction lack of communication and no care towards the client

  • Neville W.
  • Verified HomeBuyer
  • April 15, 2020
  • Minneola, FL

Poor construction lack of communication and no care towards the client

Lennar responded:
Hi Neville, thank you for sharing your feedback. If there are any items that require additional attention, please send us a message at corporatecustomercare@lennar.com and we will follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Lennar is not ready to be a semi-custom builder

  • Anonymous
  • Verified HomeBuyer
  • April 10, 2020
  • Winter Garden, FL

Our home was built in a guinea pig of semi-custom home neighborhood at a luxury price point. The Lennar project managers and subcontractors do not understand how to complete a home of this nature that isn't their traditional entry level home offer with only A, B or C options. The timeline was well beyond what we were promised, the sub-contractors created so much havoc that Lennar had over 200+ items to fix at close, and fortunately, we did not use the Lennar financing team, so we were able to not be forced to close with 200+ issues wrong with our home. We had them fix the majority before we ...

Lennar responded:
Thank you for your feedback about your experience. We are sorry about the situation you described. Please send an email to us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 2

Big Disappointment

  • William B.
  • Verified HomeBuyer
  • April 08, 2020
  • Saint Cloud, FL

Please don't close on your house until all issues ate resolved .

Lennar responded:
Hi William, thank you for taking time to share you feedback. Please reach out to us at corporatecustomercare@lennar.com, with any details about outstanding issues you're experiencing, so we can follow up for you. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Lennar - Quality and Customer Service is really poor

  • Rosibel B.
  • Verified HomeBuyer
  • March 25, 2020
  • Kissimmee, FL

Quality and Customer Service is really poor

Lennar responded:
Hi Rosibel, thank you for your feedback. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Lennar - Terrible work ethic

  • Sharita G.
  • Verified HomeBuyer
  • March 17, 2020
  • Winter Garden, FL

Terrible work ethic

Lennar responded:
Hi Sharita, thank you for your comment. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

The design of the house is beautiful

  • Cesidio T.
  • Verified HomeBuyer
  • November 21, 2019
  • Orlando, FL

The house has many problems and of which many have not been solved most of the problems are minor

Lennar responded:
Hi Cesidio, thank you for taking time to share a review. I apologize for the issues you have faced with getting items resolved. Please email any outstanding items to us at corporatecustomercare@lennar.com, so we can follow up for you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - 5 different managers.

  • Bruce P.
  • Verified HomeBuyer
  • November 21, 2019
  • Harmony, FL

5 different managers..100 calls before response...then weeks before something is complete

Lennar responded:
Hi Bruce, thank you for sharing your comments. We are sorry to hear about the issues with your service team. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items and we will follow up with the management team. – Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Disappointed

  • Anonymous
  • Verified HomeBuyer
  • October 01, 2019
  • Orlando, FL

I had such high hopes when I put my downpayment on my new townhome. I loved the idea of something that was all mine and that no one had ever lived in before. Additionally, the fact that my home would be a smart home and Lennar's promise that Everything Is Included made it that much more exciting. Sadly, the reality was far from the dream. I'm typing this 5 months after moving into my home and I still have a laundry list of items that need to be addressed from my punch list. I've spoken to countless people with hopes of getting things done, and yet all that tends to happen is that trades ...

Lennar responded:
Thank you for your feedback about your experience. We are so sorry to hear about the issues you've had with your new home. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

On going repairs, Some issues not resolve. No response from Management.

  • Carlos J.
  • Verified HomeBuyer
  • August 06, 2019
  • Winter Garden, FL

Do not close on your home until everything is move in ready. Very inconvenient to try to schedule warranty items.

Lennar responded:
Hi Carlos, thank you for sharing your comments about your home. We are sorry to hear about the difficulties you've had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Overall. Daniel was great till after we signed.

  • Anonymous
  • Verified HomeBuyer
  • April 08, 2025
  • Clermont, FL

Overall everything was going well. Until we handed over our down payment. Then it felt like pulling my teeth to get any questions answered by the Lennar staff. Their mortgage company was the same way. They were great till closing day. Then it felt like pulling teeth to get anything answered. Then out loan was sold off to another company and Lennar failed on multiple occasions to transfer the payment amounts and allocations properly. Our home has many cracks in the paint and lots of cut corners throughout the house that weren’t noticed in the inspection prior to. Many wholes in the drywall ...

Lennar responded:
Good afternoon and thank you for taking the time to share your feedback. We're sorry to hear about the quality issues you experienced in your home. If there are any outstanding items you'd like us to follow up on, please feel free to email us at CorporateCustomerCare@Lennar.com and reference this review. Moving forward, if there are warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Very Bad Experience

  • Antonia C.
  • Verified HomeBuyer
  • August 07, 2024
  • Saint Cloud, FL

My experience has been very bad, the customer service people are not responsible, the do not care about the client, they never fixed anything or to complement the commitments to fix the property, they make appointments and do not go they do not respect the client's lost time, they do not solve problems it really was one of my worst experiences buying this property, I would never recommend them.

Lennar responded:
Good morning Antonia, thank you for taking the time to share your experience with us. We apologize for the frustrations you have encountered in getting issues resolved. If there are any outstanding warrantable issues that have not been addressed, please send us an email to LennarNews@Lennar.com, referencing this review, so I can help you follow up on them.

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Company just wants a sale

  • Michael George L.
  • Verified HomeBuyer
  • July 15, 2024
  • Apopka, FL

Company reps had no concern about customers, only keeping on schedule and selling a house. Build quality was not very good. Final cleaning was non existent. Company did not respond to issues we brought up on our final walkthru, only their own. Would never recommend them to anyone else

Lennar responded:
Good afternoon Michael, we appreciate your feedback and are very sorry to hear that you feel our company reps have no concern for our customers. Moving forward, please don't hesitate to reach out to our customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. We hope we are able to change your sentiment to a more positive one in the near future.

Total Score 1


Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

Worst experience we've ever had

  • Anonymous
  • Verified HomeBuyer
  • November 03, 2023
  • Mount Dora, FL

Delays due to missed inspections, poor workmanship, rude and dishonest customer experience reps! Nothing about this house or our experience was worth half the money we paid for it. Lennar reps constantly lied and tried to cover up their mistakes and those of their subs. We were forced to close before the house was complete and every worker we've had in since then have commented on the poor work that was done. I'm ashamed to own a Lennar house.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

not the experience the you want when you spend 300k

  • William Robert Y.
  • Verified HomeBuyer
  • April 25, 2023
  • Leesburg, FL

from the sales person to the closing table; not what is expected lies and excuses... you most love the walkthrough before closing and see items hold by tape... 3 weeks after closing and items weren't fix.

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Not the first time home buyer experience I expected

  • Paula R.
  • Verified HomeBuyer
  • March 29, 2023
  • Kissimmee, FL

It was and has been dissapointing

Lennar responded:
Hello Paula and thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@lennar.com. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

The worse’s experience

  • Daniel G.
  • Verified HomeBuyer
  • January 17, 2023
  • Kissimmee, FL

Delivery time ! The guarantee nobody response the issues ! The don’t have cable to install the internet and television since recibe

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Disappointment

  • Joshua C.
  • Verified HomeBuyer
  • September 13, 2022
  • Saint Cloud, FL

Questions with new home consultant were never actually answered, they were ‘danced’ around. Had 9 pages of fixes to be done after initial walk through. Upon the ‘final walkthrough’ there were workers still in the house fixing things. I left explaining the final walkthrough should mean everything is done and ready for review. Still not all things have been corrected almost 2 months after move in. Very disappointing as a first time home buyer. Don’t recommend.

Lennar responded:
Hello Joshua and thank you for your detailed review. We are sorry for the poor experience you have faced with your new home and the issues you had to face in your first two months of ownership. If there are issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - The experience was and still has been so bad, I would not recommend

  • Natalia C.
  • Verified HomeBuyer
  • September 06, 2022
  • Leesburg, FL

The experience was and still has been so bad, I would not recommend anyone this builder sadly. The service has not been good, still after 2 months of moving in to the house I still have things that have not been fixed, things that should have been done before the closing date.

Lennar responded:
Hi thank you for writing this review and apologize for the experience. Please send us an email with anything outstanding in which we could provide some follow-up at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Not responsive, new build home forced to close with cosmetic repairs required

  • Anonymous
  • Verified HomeBuyer
  • April 26, 2022
  • Saint Cloud, FL

Did not have a great experience. I am a first time homebuyer and it felt like the entire process was very rushed and the craftsmanship of the finishings is poor. Even before the home was completed, they forced a closing date and promised all cosmetic finishes would be complete within the next week. (i.e. painting of the walls, connecting the refrigerator/ice machine, roof finishes, uneven door handles, floor work, etc) It has been over 2 months, and they still have not done a single item on the punch list. Whenever I reach out, they would find some reason to further delay (i.e. they ...

Lennar responded:
Hi, thank you for sharing this review. We would like to apologize for the numerous delays you have experienced with getting items completed in your new home and the lack of follow up you have been provided. If there are any issues that remain outstanding, please send us a note with any additional details you can provide at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

The worse experience

  • Michael N.
  • Verified HomeBuyer
  • January 18, 2022
  • Kissimmee, FL

During this 6 months Journey our house practically build itself without any concerns or diligence from any of the construction managers. Outstanding issues like the shifting of our entire foundation was never even recognized unless I physically came over to the construction site and made them aware. Our Sales guy Patrick was completely oblivious of the status of our home and when we asked for any updates we would always have to wait for days before getting a response or would never get one at all. Our “Construction manager” changed 5 times during the course of the construction process, and ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Lennar - Don’t try to buy a home around the fiscal year end or any fiscal

  • Brandon K.
  • Verified HomeBuyer
  • January 18, 2022
  • Ocoee, FL

Don’t try to buy a home around the fiscal year end or any fiscal quarter because your home will be slapped to get it off their books and try to show a good profit. So many problems from rushing through a NHO to closing that problems and issues were not fixed or prior to closing due to doing a “Pre-sign” for closing.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Bad Experience

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Kissimmee, FL

It was a rough experience from the start. We had a sales man that was just that a salesman. It was tough to get updates because he has to constantly wait on someone else. It would be beneficial once locked in to be able to speak directly with the construction manager as there was a lot of inconsistencies. Even after telling them of the issues with the home early on, on the final walk through these issues were still present. Timeliness to get things fixed is practically having to stay on top of them because there is no action otherwise. It’s sad, the home itself the floor layout we fell in ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

I purchased a home that the builder has the option to make the most money for himself and not the home owner. I asked for a veteran home loan and at the end of the day I received a conventional.

  • Lee M.
  • Verified HomeBuyer
  • August 11, 2021
  • Saint Cloud, FL

Lennar does not keep its word and my home has a lot of problems still to be fixed. From floors to bathroom fixtures.

Lennar responded:
Hi Lee, thank you for this review. We are sorry to hear about the issues you faced with getting issues corrected in your new home. If there are any items outstanding, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2