Lennar Reviews in Orlando, FL

We upgraded the tiles and cabinets to 42” and they installed the wrong tiles and cabinets without notification, the said that they ran out of the tiles we picked and installed a similar ones without notification also installed the 36” cabinets without notifying me either, they don’t have any communication with customers after they get your Downpayment. The worst

very good treatment of people

Where do I begin...This, by far, was one of the worst experiences I have ever been through, from the beginning to the present. I am disgusted with Lennar and how nobody is accountable for their mistakes. My home was not move in ready. 6 months later, I am still dealing w/ getting things fixed because the craftsmanship of the build was poor. Dealing with the customer service team has been the only bright spot in this experience. Bless all of the customer care personnel for they have to deal with the mistakes of the poor building. All I get from the construction manager for my neighborhood was, "I came on when your house was 7/8 the way done...," as I said, no accountability. I wanted to pull out of this deal from the beginning when my sales rep continuously made multiple mistakes on the same document that I had to fill out not one, not two but three times only to get her coming back to say I should have caught the mistakes. Really??? In any sales transaction, the buyer and seller has rights, so I thought. In this transaction, my rights as the buyer were stripped of me. I was told I can pull out of the deal but...I'd lose my deposit of $15,000. So, I was forced to go through this process anyways. As I've said, one of the worst experiences ever. I bought new construction to avoid these issues. Extremely unhappy customer. ... More

My experience was a poor one from the time I put my contract in until now, three months after closing. There of been so many miscommunications and poor customer service issues they won’t all even fit in this review box. Suffice to say, I would never, under any conditions, build another house with Lennar.

Quick response, transparent, more communication

Great experience and haven’t had an issue with my home yet

professional stylish responsive. I would recommend it to friends.

The window is not completed, the bathroom leaks and the washbasin cabinet is damaged

From the first time we meet with a Lennar salesforce we were impressed. Listen to our desires and explained what they could provide. After our selection progress began and great care was given in every phase of the building. Our initial inspection was performed and was very informative, finding limited defects proved that care was always a top priority. Very happy in our new home.

Everybody working for lennar don't care about the customer. Every issue I had, I had no assistance to minimum assistance. For example: 6 months after buying the property my bath tub is still missing caulking. I contacted lennar, etc nobody came to fix it. The pavement in front of the house has steps from paint, nobody came to pressure wash that, and lots more.

Tessa has been very responsive, but there were still a couple of issues that had to be suspended because of Covid 19. Hopefully as our community resumes every day life, they will get back with us to finish up.

Walls are off centered, basebroad are crooked, bad craftmanship all across the broad, all they want is your money; no one took the time out to make sure that the house structure is centered properly. It is a pain the be dealing with: toilets weren't flushing properly, dry lawn, spiders, ants, and bugs all over your home. cracked bathroom mirror, chipped bathroom tub, chipped appliances, long grooved on window, etc. It is a pain living in our new home and dealing with all these issues so early; no one takes the blames.....

Many things in finished after I moved in. I constantly had to address un finished issues in the home on numerous occasions. This was a very frustrated experience. However, my closing was very smooth.

This is our 3rd home we have built. 1st Richmond American, 2nd Standard Pacific and 3rd Lennar. From the purchase process to construction to workmanship to customer service we have had a horrible experience with Lennar. We thought we knew what we were getting into having built homes before but this was by far the worst all around.

We still have construction issues and so do a lot of my neighbors

Everything was done quick and with no problem at all.

Lennar makes a lot of promises about clean up and touching up issues on your final walk-through but fails to deliver on 100% of them. Most of it is little stuff where if you dont mind doing construction cleanup and minor repairs are no big deal but still pretty disappointing that none of it was done by closing. You can try putting in requests after you move in but alot of it will just be marked completed and no one will ever come out.

Good customer service, excelent location. Good house desing. Good distribution of spaces. Excellent information on the progress of construction.

Some departments are faster to act and reply than others. We had a very large issue with fibre cable connection below ground that took over a month to resolve resulting in losing several bookings.

Poor construction lack of communication and no care towards the client

Whilst we were generally happy with our purchase we found the process to have repairs and snagging dealt with somewhat difficult and the issues raised at closing were not dealt with for several months.

I should get reimbursed the $125 that I paid to get doors shaved off from the bottom. I was told that they will not do it. Then was told that they would after I paid for it.

There is still things that aren’t been Finish my Dishwasher and the grass

Our home was built in a guinea pig of semi-custom home neighborhood at a luxury price point. The Lennar project managers and subcontractors do not understand how to complete a home of this nature that isn't their traditional entry level home offer with only A, B or C options. The timeline was well beyond what we were promised, the sub-contractors created so much havoc that Lennar had over 200+ items to fix at close, and fortunately, we did not use the Lennar financing team, so we were able to not be forced to close with 200+ issues wrong with our home. We had them fix the majority before we closed, and about 30 issues remained, and these took two months to fix beyond close only because I called and emailed relentlessly, and managed the sub-contractors myself in order to get everything done. Be prepared if you don't buy an entry level home that you will have a second full time job managing their project managers and subcontractors to get the home to the point where it can be inhabited and get what you paid for from them. If you are looking for luxury, semi-custom, do not look here until they fundamentally change the way they go to market and revamp their entire team. ... More

From the beginning of building our home to this day, I have had issues with building my home. It started with not being able to upgrade our kitchen, even though I was the first person to pick a lot in the new phase. I later find out that others were able to pick the upgraded kitchen. I then had a home inspector check on the home before drywall and found 30 plus items that needed to be addressed, which major items were not addressed at the time when it was easier for everyone, but later when drywall was already installed. I closed on the home and was unable to enter the home due to keys not working. The grass in my backyard needs to be replaced due to the condition and it should be St Augustine grass like my neighbors, but Lennar put cheaper grass. I then find a leak in one of the bathrooms that leaked to the master bedroom and master closet. I still have multiple issues with the tiles in the bathrooms, painting, walls throughout the house, cabinets in the kitchen, floors upstairs that are uneven, exterior wall damage from the water leak, driveway that needs to be redone due to damage prior to moving in, garage door needs to be painted, electrical issues with outlets, grout issues in the bathrooms, and many more other things. So will I finally be contacted about these issues that I have addressed with Lennar? ... More