Lennar Reviews in Orlando, FL

Poor construction lack of communication and no care towards the client

Whilst we were generally happy with our purchase we found the process to have repairs and snagging dealt with somewhat difficult and the issues raised at closing were not dealt with for several months.

I should get reimbursed the $125 that I paid to get doors shaved off from the bottom. I was told that they will not do it. Then was told that they would after I paid for it.

There is still things that aren’t been Finish my Dishwasher and the grass

Our home was built in a guinea pig of semi-custom home neighborhood at a luxury price point. The Lennar project managers and subcontractors do not understand how to complete a home of this nature that isn't their traditional entry level home offer with only A, B or C options. The timeline was well beyond what we were promised, the sub-contractors created so much havoc that Lennar had over 200+ items to fix at close, and fortunately, we did not use the Lennar financing team, so we were able to not be forced to close with 200+ issues wrong with our home. We had them fix the majority before we closed, and about 30 issues remained, and these took two months to fix beyond close only because I called and emailed relentlessly, and managed the sub-contractors myself in order to get everything done. Be prepared if you don't buy an entry level home that you will have a second full time job managing their project managers and subcontractors to get the home to the point where it can be inhabited and get what you paid for from them. If you are looking for luxury, semi-custom, do not look here until they fundamentally change the way they go to market and revamp their entire team. ... More

From the beginning of building our home to this day, I have had issues with building my home. It started with not being able to upgrade our kitchen, even though I was the first person to pick a lot in the new phase. I later find out that others were able to pick the upgraded kitchen. I then had a home inspector check on the home before drywall and found 30 plus items that needed to be addressed, which major items were not addressed at the time when it was easier for everyone, but later when drywall was already installed. I closed on the home and was unable to enter the home due to keys not working. The grass in my backyard needs to be replaced due to the condition and it should be St Augustine grass like my neighbors, but Lennar put cheaper grass. I then find a leak in one of the bathrooms that leaked to the master bedroom and master closet. I still have multiple issues with the tiles in the bathrooms, painting, walls throughout the house, cabinets in the kitchen, floors upstairs that are uneven, exterior wall damage from the water leak, driveway that needs to be redone due to damage prior to moving in, garage door needs to be painted, electrical issues with outlets, grout issues in the bathrooms, and many more other things. So will I finally be contacted about these issues that I have addressed with Lennar? ... More

If I could do this all over again and the house was Free I wouldn’t go Lennar!!! Save yourself the headache! Please go with another builder. I could write a book with how many things went wrong from the loan process to now . I bought my home nov 2019 and I still cannot use my master bedroom because of poor worksmanship DO NOT BUY LENNAR ! Truthfully they don’t even deserve one star.

I have had multiple issues and most have been resolved. My garage floor is making me extremely upset because there are multiple cracks in the cement floor. They extend outside of garage and stop at pavers. I was told that do to coronavirus I would have to wait for them to take a look at it. When I bought a house from Pulte the garage floor was so perfect I was able to put epoxy and sprinkles that made it beautiful.

Please don't close on your house until all issues ate resolved .

We found the quality of craftsmanship is marginal to say the least. Repair projects are still not completed after almost five months. As an example the holes in our outside gable were patched months later an now appears to be coming undone and we are still not able to use our two bathtubs due to improper installation. Lennar’s communication process needs to be restructured to reflect vast improvements.

I love the area good location. Good pride .

Still waiting for things to be fixed from walk through.

Never again will I do business with these people, ever again. poor construction with numerous issues after sale. Would never recommend them to even my worse enemies

Quite house, build is quick. The finish is sloppy

very bad costumer service and warranty

Overall very good experience. Everyone step of the process was nice although bumpy at times but I was always made whole and is extremely satisfied with my purchase!!

Bad stucco craftsmanship; repeated corrections and still looks bad. Customer service is excellent but sub contractor lacks commitment to quality.

By far the worst buying experience we have ever had... We were initially excited to buy a home from Lennar. That excitement quickly faded after it became clear that Lennar's priority was to close on our home regardless of the countless examples of poor workmanship. From the sales office to senior leadership, everyone involved in our home buying process made it clear that meeting Lennar's sales quotas were more important than upholding any standard of quality, honesty or integrity. Will never buy from Lennar again.

We signed our contract for a new home in 2/2019 and were told that we could expect closing to take place sometime around mid-November. When we received an email that our closing date had been pushed up to 10/1 we were thrilled. However in walking it privately we found several items that were incomplete, so we documented them with photographs and sent the information to our sales rep; upon review the closing was pushed back to 10/15, understandably. We had our NHO (New Home Orientation) on 10/14 and there were issues notated on the form with the customer service coordinator, the most serious of which was that there was a sort of expoxy/glue strewn on the vast majority of the walls and carpet on the 2nd floor. With everything notated on the form, we opted to close the next day. Huge mistake. Upon moving in we discovered there was no hot water in the house. It was barely lukewarm, but not at all hot. The pluming contractor came out the following day to look at it and discovered that a line had not been connected properly in the water heater. The plumbers had to saw holes out of the foyer, the closet, and in the bathroom to look for the line. Mind you this is a brand new home. After sawing the holes out they determined they would have to drill approximately 3’ into the concrete in the garage floor and through the foundation of the home. After 3 straight days of drilling and not finding the buried line, they were able to connect what they needed. After that, however, our issues continued to mount: Getting all of the incomplete items addressed was near impossible. We had to call the construction manager daily to get answers and were always promised a date for a contractor to come to deal with the paint issue, or the drywall issue, etc ..... however repeatedly no contractor showed for the “appointment.” During this time Lennar went through several construction managers but finally I was able to speak with a district supervisor who was helpful in getting the vast majority of the issues resolved. We are still awaiting some items to be addressed, and we are now 6 months past closing. I would never, ever recommend Lennar as a builder based on our experience in building our new home. ... More

Excellent followup from Rene and Kathleen throughout the process.

Overall the sales experience was great. The salesperson Graciela was great! Kris with the Eagle Mortgage was great as well. Both were attentive and very responsive to questions and concerns. The Townhouse was built on time with only minor issues. Lennars online warranty repair request process makes getting repair requests submitted a breeze.

Base in our contract you suppose to pay for my HOA for the next 3 years, being trying to get this done for the last 3 months, everybody in customer service all they do is keep my phone number and just say that will call me back and nothing. HOA keep calling and sending bill with late fees. Who suppose to take care of this??

No point, no one cares. Many issues, same excuses. Been over 3 months with basic warrenty issues, and still waiting.

During my first walk, before closing, we found some issues that were supposed to be corrected. After 5 calls and the "promise" that someone would take care, 5 months after, nobody showed up !!!

People prepared to sell, however, do not finish reviewing the house after closing. A struggle to complete internal problems. 4 months and I still have blue tapes in my kitchen.