Lennar Reviews in Orlando, FL

We signed our contract for a new home in 2/2019 and were told that we could expect closing to take place sometime around mid-November. When we received an email that our closing date had been pushed up to 10/1 we were thrilled. However in walking it privately we found several items that were incomplete, so we documented them with photographs and sent the information to our sales rep; upon review the closing was pushed back to 10/15, understandably. We had our NHO (New Home Orientation) on 10/14 and there were issues notated on the form with the customer service coordinator, the most serious of which was that there was a sort of expoxy/glue strewn on the vast majority of the walls and carpet on the 2nd floor. With everything notated on the form, we opted to close the next day. Huge mistake. Upon moving in we discovered there was no hot water in the house. It was barely lukewarm, but not at all hot. The pluming contractor came out the following day to look at it and discovered that a line had not been connected properly in the water heater. The plumbers had to saw holes out of the foyer, the closet, and in the bathroom to look for the line. Mind you this is a brand new home. After sawing the holes out they determined they would have to drill approximately 3’ into the concrete in the garage floor and through the foundation of the home. After 3 straight days of drilling and not finding the buried line, they were able to connect what they needed. After that, however, our issues continued to mount: Getting all of the incomplete items addressed was near impossible. We had to call the construction manager daily to get answers and were always promised a date for a contractor to come to deal with the paint issue, or the drywall issue, etc ..... however repeatedly no contractor showed for the “appointment.” During this time Lennar went through several construction managers but finally I was able to speak with a district supervisor who was helpful in getting the vast majority of the issues resolved. We are still awaiting some items to be addressed, and we are now 6 months past closing. I would never, ever recommend Lennar as a builder based on our experience in building our new home. ... More

We cannot begin to describe how poorly our home is constructed and the very poor fit finish. Windows were now working. There were entire areas that were not painted. There were gaps in the cement block walls in the garage. The lawn was installed incorrectly. Closet doors were missing and one that was installed fell off. The property close was jammed down our throats by some VP who took advantage of the fact that we were not on-site to do a final inspection. 3 months after the close and there are still outstanding issues. We will NEVER, EVER buy another Lennar home!

Would not stand behind their workmanship. Carpet unraveled within 48 hours and they would not fix. Closet bars fell of the wall. Circuits trip all the time. Already filled out first survey to absolutely no response. Would never recommend.

Dishonest, shoddy, never again

Terrible. Never buy again with you

I bought to houses with Lennar I still got damage in both.the do not fixed and managers and employees treat people like garbage.

They don't contact us.

I WOULD NOT recommend Lennar. I can’t even count the number of things that went wrong which started with permitting the wrong elevation. We caught so many issues then were made to feel like we were being difficult when we’d bring them up to the builder. We were trying to have items corrected before it became too late to do so. Examples of what we caught were: house painted the incorrect color both inside and out, tile stopped and squared prior to where it should have been & had to be redone, floor plug placed in incorrect location (would have been in the walking path and not under furniture had we not moved it to the same location as in the model home), cabinets hung too low (washer lid would not have cleared when open - they were 2-3” lower than model), tile placed in area that was supposed to be carpeted, incorrect light fixture hung in dining room, incorrect stain on railing to upstairs, kitchen island placed in incorrect location (by 18”!!! Then the prewires for the pendant lights had to be moved as well). Then because the house “sat” in the elements (heat & rain), all the exterior wood that was not protected by tyvek or shingles became warped and had to be torn off and replaced (including the flooring in the 2nd story). Given the fact that rework is the most expensive part of any manufacturing process, I would have thought Lennar would want to prevent these errors from occurring, but they didn’t seem to care at all. The house took 15 months to build which seemed pretty ridiculous. We ended up the last house to complete on our street - we should have been done earlier then at least 10 others that started after ours. The entire process was maddening and I would never do it again and never recommend Lennar as they just don’t seem to care about their customers. ... More

I give your company a zero, I have been in my home for 4 months still all the repairs are not finished. My first time buying a home and the whole process was frustrating, I will never purchase a Lennar home nor will I recommend you to anyone. For the price of my house it should be perfect!

We have built houses with five other builders and Lennnar was the worst experience. There is no consistency with work orders because the staff is constantly changing. The construction part was very sloppy and attention to detail. We didnt even get towel racks or toilet paper holders and we paid over 300k for this house. We were told this community would have walking trails, a playground, and a picnic area and none of that has been built. The pool is a joke! It's tiny for the size of our neighborhood and don't even have a lock on it so there are constantly trespassers there destroying what we pay for. Once you're signed with Lennar they don't care about customer service. ... More