Lennar Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About Lennar.
Read all 692 verified reviews from homeowners that built a new home with Lennar in the Orlando area. Orlando homeowners have rated Lennar an average 3.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Orlando Area
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Customer Reviews
Excellent house to buy.
- Baojun Y.
- Verified HomeBuyer
- March 25, 2020
- Orlando, FL
Excellent house to buy!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Quality and Customer Service is really poor
- Rosibel B.
- Verified HomeBuyer
- March 25, 2020
- Kissimmee, FL
Quality and Customer Service is really poor
Lennar responded:
Hi Rosibel, thank you for your feedback. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Disaster on Creekmore!
- Martin B.
- Verified HomeBuyer
- March 25, 2020
- Kissimmee, FL
We cannot begin to describe how poorly our home is constructed and the very poor fit finish. Windows were now working. There were entire areas that were not painted. There were gaps in the cement block walls in the garage. The lawn was installed incorrectly. Closet doors were missing and one that was installed fell off. The property close was jammed down our throats by some VP who took advantage of the fact that we were not on-site to do a final inspection. 3 months after the close and there are still outstanding issues. We will NEVER, EVER buy another Lennar home!
Lennar responded:
Hi Martin, thank you for sharing these details about your new home. We are sorry to hear about the situation you described. Please email us at corporatecustomercare@lennar.com with any additional details and outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - Great quality and floor plan.
- Shawn A.
- Verified HomeBuyer
- March 24, 2020
- Winter Garden, FL
Great quality and floor plan. Overall, we are very happy with our purchase, however, the buying and closing processes were not easy. It took several months to resolve issues that were identified at the pre-closing walk-through.
Total Score 4
Quality 5
Trustworthiness 3
Responsiveness 1
Quick Resolving Issues
- Keith H.
- Verified HomeBuyer
- March 24, 2020
- Kissimmee, FL
During move in issues the team reacted and resolved very fast.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
A lot of space. Value for the money
- Walney Q.
- Verified HomeBuyer
- March 24, 2020
- Saint Cloud, FL
Most part little issues fixed by contractors.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Horrible customer service
- Jamil S.
- Verified HomeBuyer
- March 24, 2020
- Kissimmee, FL
horrible customer service
Lennar responded:
Thank you for taking the time to share your feedback with us and I apologize for any Customer Care issues you have come across during your building experience. Please send us and email to corporatecustomercare@lennar.com with your experience, contact information and home address and I will get your concerns over to our management team to review and address.
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 1
Sub-par workmanship
- Luis R.
- Verified HomeBuyer
- March 24, 2020
- Ocoee, FL
Sub-par workmanship And poor customer care.
Lennar responded:
Thank you for taking the time to share your feedback with us and I apologize for any issues you've come across Please send us and email to corporatecustomercare@lennar.com with your experience, contact information and home address and I will get your concerns over to our management team to review and address.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - Terrible sales staff and also construction managers that don’t
- Anonymous
- Verified HomeBuyer
- March 24, 2020
- Winter Garden, FL
Terrible sales staff and also construction managers that don’t value customers opinion and only are concerned about closing the house despite apparent issues and corners being cut.
Lennar responded:
Thank you for sharing your comments about our sales and construction teams. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 2
Terrible
- Samantha V.
- Verified HomeBuyer
- March 24, 2020
- Minneola, FL
Would not stand behind their workmanship. Carpet unraveled within 48 hours and they would not fix. Closet bars fell of the wall. Circuits trip all the time. Already filled out first survey to absolutely no response. Would never recommend.
Lennar responded:
I'm sorry to hear you aren't completely satisfied with your home. I would like to share this with our Construction and Customer Care team to review and address. Please send us an email to corporatecustomercare@lennar.com with your concerns, contact information and home address.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Very respectable company deal with problems very well
- Edwin A.
- Verified HomeBuyer
- March 24, 2020
- Minneola, FL
I will recommend lennar the workmanship with their work is top class
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excelente
- Carlos M.
- Verified HomeBuyer
- March 24, 2020
- Kissimmee, FL
Thank you
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Track Home at a Custom Price
- Justin B.
- Verified HomeBuyer
- March 23, 2020
- Winter Springs, FL
Poorly constructed...poorly managed...dismal customer service dozens of outstanding issues months later...
Lennar responded:
Hi Justin, thank you for providing this feedback about your new home buying experience. We are sorry to hear that it wasn't what you expected. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Terrible follow up on post purchase issue
- Luis L.
- Verified HomeBuyer
- March 22, 2020
- Orlando, FL
I have a poorly made follow up on warantty repair, I kept recieving a docusing which I was not confirming I was emailing the person which sent it, but not feedback at all. Terrible service,
Lennar responded:
Thank you for taking the time to share your feedback with us and I apologize for the delays you've experienced. Please send us an email to corporatecustomercare@lennar.com with your address, contact information and details on the specific warranty item(s) you are inquiring about. We would like to get this reviewed and addressed for you as soon as possible.
Total Score 2
Quality 4
Trustworthiness 4
Responsiveness 1
Warranty issues
- Neal D.
- Verified HomeBuyer
- March 20, 2020
- Apopka, FL
Although they did a great job at contacting me but they should hire more quality vendors. The rack or hanging shelf in my master closet came off the wall..right after their vendor fixed, it came off again.. i called Lennar warranty service and tell them the closet wall need additional studs to support the shelf. They were more interested and asking me why the vendor did relocate the shelf or maybe there was too much weight, than listening to my concerns.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 4
Home purchase review
- Jose Q.
- Verified HomeBuyer
- March 19, 2020
- Kissimmee, FL
Hard to evaluate and list is all, basically sales team overall was great, builders and trades did not provide a make ready home at close and still trying to get items finalize and fixed 4 months later with no type of compensation for all the miss work and wasted appointment where the trades didn’t come prepared for the work needed having to reschedule the same repairs in some cases many times over.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Invasion of the Flying mosquitoes take over our home!!!
- Steven S.
- Verified HomeBuyer
- March 18, 2020
- Saint Cloud, FL
We lived in our home for over four months as of November 18 to March 18 and we can’t even go out on our patio or walk out the front door without being attacked by a swarm of flying mosquitoes, see we have a pond in the back of our home that has not been treated for the mosquito larvae creates bugs all around the community it has been a Nightmare... No One wants to take responsibility for the damage going on to my home my Paint my Screen. Lennar is not taking responsibility HOA is not taking responsibility there doing nothing this has to be addressed. Lannar HOA Please!!
Total Score 5
Quality 1
Trustworthiness 1
Responsiveness 4
Survey
- David K.
- Verified HomeBuyer
- March 18, 2020
- Harmony, FL
Buyers should receive a gallon of mineral spirits and a box of razor blades at closing to clean up all of paint overspray and tile adhesive. Plus floors were filthy at possession when Lennar had ample time to clean and dead bugs were everywhere!
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Good
- Li Z.
- Verified HomeBuyer
- March 18, 2020
- Orlando, FL
Good
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Could be better
- Alicia P.
- Verified HomeBuyer
- March 17, 2020
- Kissimmee, FL
Although the home is beautiful, you can tell the work is rushed. Lots of things that arent done correctly because Lennar just wants to make their money as quickly as possible. The issues we did get fixed took months to get done. It's really sad because it could be better if they took the time to try.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 1
Bad
- Francisco S.
- Verified HomeBuyer
- March 17, 2020
- Saint Cloud, FL
Not very well, I tried counting lennar about issues like finishing paint on the outside of the house, holes in drywall, and tile grout cracking and I have not heard a response and I’ve stopped trying to contact anyone
Lennar responded:
Hi Francisco, thank you for sharing your feedback. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Poor Follow Up
- David B.
- Verified HomeBuyer
- March 17, 2020
- Orlando, FL
Lennar built a good home using great materials. The design and layout are great. But almost six months after closing my punch list remains incomplete. Very frustrating experience.
Lennar responded:
Hi David, thank you for providing this feedback about your experience. We are happy to hear that you love the design and layout, but are sorry that there are items remaining from your closing. Please email us at corporatecustomercare@lennar.com if you would like to share any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Lennar - Better quality materials and more detail finish.
- Nicolas C.
- Verified HomeBuyer
- March 17, 2020
- Saint Cloud, FL
Better quality materials and more detail finish. It should not be the buyer to search for defects that where trust comes in .
Lennar responded:
Hi Nicolas, thank you for sharing these comments about your new home. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 4
Disappointed
- Diane B.
- Verified HomeBuyer
- March 17, 2020
- Orlando, FL
I am still having issues with my Townhouse.
Total Score 4
Quality 2
Trustworthiness 2
Responsiveness 1
Stay away
- Anonymous
- Verified HomeBuyer
- March 17, 2020
- Orlando, FL
Lennar is not responsive after the sale. You will have issues as no house is perfect even custom built houses. But you will have issues getting Lennar to respond to your issues within your year warranty period. If you buy Lennar do not close until your issues are taken care of.
Lennar responded:
Thank you for providing this feedback about your experience. We are sorry to hear about the outstanding issues. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
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