Lennar Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About Lennar.
Read all 698 verified reviews from homeowners that built a new home with Lennar in the Orlando area. Orlando homeowners have rated Lennar an average 3.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Orlando Area
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Customer Reviews
Could be better
- Alicia P.
- Verified HomeBuyer
- March 17, 2020
- Kissimmee, FL
Although the home is beautiful, you can tell the work is rushed. Lots of things that arent done correctly because Lennar just wants to make their money as quickly as possible. The issues we did get fixed took months to get done. It's really sad because it could be better if they took the time to try.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 1
Bad
- Francisco S.
- Verified HomeBuyer
- March 17, 2020
- Saint Cloud, FL
Not very well, I tried counting lennar about issues like finishing paint on the outside of the house, holes in drywall, and tile grout cracking and I have not heard a response and I’ve stopped trying to contact anyone
Lennar responded:
Hi Francisco, thank you for sharing your feedback. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Poor Follow Up
- David B.
- Verified HomeBuyer
- March 17, 2020
- Orlando, FL
Lennar built a good home using great materials. The design and layout are great. But almost six months after closing my punch list remains incomplete. Very frustrating experience.
Lennar responded:
Hi David, thank you for providing this feedback about your experience. We are happy to hear that you love the design and layout, but are sorry that there are items remaining from your closing. Please email us at corporatecustomercare@lennar.com if you would like to share any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Lennar - Better quality materials and more detail finish.
- Nicolas C.
- Verified HomeBuyer
- March 17, 2020
- Saint Cloud, FL
Better quality materials and more detail finish. It should not be the buyer to search for defects that where trust comes in .
Lennar responded:
Hi Nicolas, thank you for sharing these comments about your new home. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 4
Disappointed
- Diane B.
- Verified HomeBuyer
- March 17, 2020
- Orlando, FL
I am still having issues with my Townhouse.
Total Score 4
Quality 2
Trustworthiness 2
Responsiveness 1
Stay away
- Anonymous
- Verified HomeBuyer
- March 17, 2020
- Orlando, FL
Lennar is not responsive after the sale. You will have issues as no house is perfect even custom built houses. But you will have issues getting Lennar to respond to your issues within your year warranty period. If you buy Lennar do not close until your issues are taken care of.
Lennar responded:
Thank you for providing this feedback about your experience. We are sorry to hear about the outstanding issues. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - Terrible work ethic
- Sharita G.
- Verified HomeBuyer
- March 17, 2020
- Winter Garden, FL
Terrible work ethic
Lennar responded:
Hi Sharita, thank you for your comment. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 3
Great experience
- Noah K.
- Verified HomeBuyer
- March 17, 2020
- Winter Springs, FL
Our purchase went very smoothly and quickly. Lennar was involved with helping us to sell our old home through Opendoor to getting us a very attractive interest rate for our loan and a swift close. It honestly was as simple as trading in a car. The neighborhood has been great so far
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New Home
- Freddy M.
- Verified HomeBuyer
- March 05, 2020
- Saint Cloud, FL
If you are going to buy a home, buy a new home, Shop around, compare Lennar was great, and efficient and helped with the mortgaging process. Everything went smoothly, Quality family homes.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 2
Still missing items
- Anonymous
- Verified HomeBuyer
- March 04, 2020
- Kissimmee, FL
Still missing numbers on my mailbox No hot water in kitchen sink
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 3
Lack of response
- Carol M.
- Verified HomeBuyer
- February 27, 2020
- Harmony, FL
During original walkthrough we asked for things to be fixed. We waited 3 months for one thing to be fixed. The paint was still over the face plates that we removed. There is still a light switch no one can tell us what it operates. The front door is still has a wide crack that we are trying to find a way to repair it. Lastly we questioned why it takes so long for the hot water to heat in the kitchen sink and the master bedroom. It would of been nice if there s things were taken care of before or even slightly after we moved in.
Lennar responded:
Hi Carol, thank you for sharing this feedback about your new home. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 4
Quality 4
Trustworthiness 2
Responsiveness 1
Not the best value for the money.
- William A.
- Verified HomeBuyer
- February 26, 2020
- Winter Springs, FL
Lennar is very responsive prior to closing, after closing I have discovered many issues with the house and the response has been slow. The quality and workmanship is not the best and the HOA management company, employed and controlled by Lennar, is very picky and intrusive.
Lennar responded:
Hi William, thank you for sharing your feedback with us. We are sorry to hear about these issues. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Ok now, but the process was miserable
- Keith K.
- Verified HomeBuyer
- February 26, 2020
- Winter Garden, FL
We are in our new Lennar house, and like it, but it was months late with us in a hotel. Minimal communication ( none from actual construction personnel). Moved in finally with no certificate of occupancy, many items incomplete that took weeks to complete. The company does some things beautifully, but then cheapens it. For example , the bathroom tiling is gorgeous, then they put the cheapest lights and fixtures possible, mentioning that you change them you void your warranty.
Lennar responded:
Thank you for taking the time to share your feedback with us. Please send us an email to corporatecustomercare@lennar.com with your address and contact information so we can look into your concerns and get them properly addressed.
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
Lennar - Cheap materials and sloppy work done by all contracted vendors.
- Anthoula S.
- Verified HomeBuyer
- February 26, 2020
- Orlando, FL
Cheap materials and sloppy work done by all contracted vendors. Lots of rework and projects to be done by Lennar after move in.we had to each take so much time off of work well into two months to accommodate for things that should have been done. Not exactly turn key experience we had hoped for. Might as well have flipped an older home, saved money and had more space between homes. For the money paid, one would expect better quality work.
Lennar responded:
Thank you for your comments. We are sorry to hear about your experience and will be glad to look into your concern. Please send an email to corporatecustomercare@lennar.com with your address and contact information.
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Whaley's Creek - Estate Collection - Saint Cloud, FL
- Alexis R.
- Verified HomeBuyer
- February 26, 2020
- Saint Cloud, FL
Home is beautiful and workmanship excellent. Home was constructed with excellent materials and finished on time as promised. Highly satisfied with the home and location. Agents recommendation for home were highly valued and results were as promised.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Will never buy from Lennar again
- Julia P.
- Verified HomeBuyer
- February 26, 2020
- Winter Garden, FL
Dishonest, shoddy, never again
Lennar responded:
Hi Julia, thank you for taking the time to leave us your feedback. We would like to hear more about your experience and help resolve any issues you may have experienced. If you would, please send an email with details about your experience to CorporateCustomerCare@lennar.com. We look forward to addressing any concerns with you as soon as possible.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Home
- Jean H.
- Verified HomeBuyer
- January 26, 2020
- Orlando, FL
Home was promised in March. It was not delivered unitl the end of May. At the end of the quarter ( so it would look good on financials). A week prior to closing, we completed the home walk with lennar rep. 3 full pages of damaged items, inop equipment, broken tub and tile. Day of closing (7 days later) nothing was done. Some Repairs were done but here we are 8 months later, im still waiting for the last 4 items to be completed. NO SENSE OF URGENCY SINCE THEY ALREADY HAVE MY MONEY!
Lennar responded:
Hi Jean, thank you for sharing your feedback with us. We apologize for the quality issues and closing delay you experienced. Please send us a note at corporatecustomercare@lennar.com with any outstanding issues and we will follow up with management for you. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Great homes! Great people !
- Vishal P.
- Verified HomeBuyer
- December 04, 2019
- Ocoee, FL
From the process to getting your keys, LENNAR was so generous, kind, responsive and very very helpful. Thank you so much for all your support for our first new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The workers dump trash everywhere including bottles filled with
- Marilyn B.
- Verified HomeBuyer
- December 04, 2019
- Orlando, FL
The workers dump trash everywhere including bottles filled with urine. Find these things when digging in garden. Takes forever to get them to repaint our side wall outside which is at least 2 different colors of white. The plumbers who came from problems were rather derogatory until they found that AT&T had drilled through our sewer. Also we are hooked into neighbors sewer before draining to city sewer. Both bathtubs had holes which took 2 months to get fixed. Workmanship is poor.
Lennar responded:
Hi Marilyn, thank you for sharing your feedback with us. We apologize for the situation you described. Please send us a note at corporatecustomercare@lennar.com so we can follow up with management for you. - Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 2
Excellent Builder, need more attention to quality inspections
- Samir A.
- Verified HomeBuyer
- December 02, 2019
- Winter Garden, FL
We love our house that we bought from Lennar but it is missing small touches that we have to follow up with maintenance in regards to electrical work with out testing, same with plumbing as we had no cold water at the laundry room washing machine. Also some doors wood work in addition to internal / external painting.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Excellent floor plan, plus Everything is Included quality appliances and more. Solar was included.
- Adam Z.
- Verified HomeBuyer
- November 28, 2019
- Winter Garden, FL
As if this moment in time , house is six months old, Lennar has been very responsive to our concerns. I have owned Lennar homes in the past, as long as you hire a home inspector at pre drywall and for the final walkthrough, Lennar has been cooperative in making any necessary repairs.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Lennar - We bought our home less than 6 months ago and we had several
- Jason R.
- Verified HomeBuyer
- November 28, 2019
- Apopka, FL
We bought our home less than 6 months ago and we had several serious issues that could have been prevented with proper supervision and workmanship. Without going into details, we have dealt with issues from flooding garage, improperly built shower (water behind tiles and on sill), to cracks and bumps on the ceiling. We had to place multiple work orders for new and existing issues. We must take time off from work to get these issues resolved and have had contractors not show up at all. When the work is not up to standards contractors point fingers at each other and customer service ends up ...
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 2
Satisfaction good
- Annie B.
- Verified HomeBuyer
- November 24, 2019
- Apopka, FL
I believe all patios should have the screen offered/given unless refused by Tenants
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Details details details
- Anonymous
- Verified HomeBuyer
- November 22, 2019
- Winter Springs, FL
The lack of job site supervision and quality control was extremely evident. The quality of workmanship was extremely poor and not up to par for a brand new home.
Lennar responded:
Hi, thank you for your feedback. We are sorry to hear about your disappointments with your new home. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Awful Overall Experience With Lennar
- Kristen C.
- Verified HomeBuyer
- November 22, 2019
- Saint Cloud, FL
My husband and I had an awful experience with building and purchasing our home with Lennar. Our final home walk through appointment was cancelled one hour before we were to meet (after we had arranged to be off of work and had child care services lined up). The house at our final walk through was not finished (not cleaned with dead bugs everywhere, missing paint, holes in the walls/ceilings, all the blinds were missing, the seamless shower frame we paid for was not installed etc). We had to rush to close because Lennar forced us and we had to push Lennar for months to get everything ...
Lennar responded:
Hi Kristen, thank you for sharing your experience. We are sorry to hear about the incomplete work in your new home. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
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