Lennar Reviews in Orlando, FL

Poor construction lack of communication and no care towards the client

There is still things that aren’t been Finish my Dishwasher and the grass

Our home was built in a guinea pig of semi-custom home neighborhood at a luxury price point. The Lennar project managers and subcontractors do not understand how to complete a home of this nature that isn't their traditional entry level home offer with only A, B or C options. The timeline was well beyond what we were promised, the sub-contractors created so much havoc that Lennar had over 200+ items to fix at close, and fortunately, we did not use the Lennar financing team, so we were able to not be forced to close with 200+ issues wrong with our home. We had them fix the majority before we closed, and about 30 issues remained, and these took two months to fix beyond close only because I called and emailed relentlessly, and managed the sub-contractors myself in order to get everything done. Be prepared if you don't buy an entry level home that you will have a second full time job managing their project managers and subcontractors to get the home to the point where it can be inhabited and get what you paid for from them. If you are looking for luxury, semi-custom, do not look here until they fundamentally change the way they go to market and revamp their entire team. ... More

From the beginning of building our home to this day, I have had issues with building my home. It started with not being able to upgrade our kitchen, even though I was the first person to pick a lot in the new phase. I later find out that others were able to pick the upgraded kitchen. I then had a home inspector check on the home before drywall and found 30 plus items that needed to be addressed, which major items were not addressed at the time when it was easier for everyone, but later when drywall was already installed. I closed on the home and was unable to enter the home due to keys not working. The grass in my backyard needs to be replaced due to the condition and it should be St Augustine grass like my neighbors, but Lennar put cheaper grass. I then find a leak in one of the bathrooms that leaked to the master bedroom and master closet. I still have multiple issues with the tiles in the bathrooms, painting, walls throughout the house, cabinets in the kitchen, floors upstairs that are uneven, exterior wall damage from the water leak, driveway that needs to be redone due to damage prior to moving in, garage door needs to be painted, electrical issues with outlets, grout issues in the bathrooms, and many more other things. So will I finally be contacted about these issues that I have addressed with Lennar? ... More

If I could do this all over again and the house was Free I wouldn’t go Lennar!!! Save yourself the headache! Please go with another builder. I could write a book with how many things went wrong from the loan process to now . I bought my home nov 2019 and I still cannot use my master bedroom because of poor worksmanship DO NOT BUY LENNAR ! Truthfully they don’t even deserve one star.

Please don't close on your house until all issues ate resolved .

We found the quality of craftsmanship is marginal to say the least. Repair projects are still not completed after almost five months. As an example the holes in our outside gable were patched months later an now appears to be coming undone and we are still not able to use our two bathtubs due to improper installation. Lennar’s communication process needs to be restructured to reflect vast improvements.

Never again will I do business with these people, ever again. poor construction with numerous issues after sale. Would never recommend them to even my worse enemies

By far the worst buying experience we have ever had... We were initially excited to buy a home from Lennar. That excitement quickly faded after it became clear that Lennar's priority was to close on our home regardless of the countless examples of poor workmanship. From the sales office to senior leadership, everyone involved in our home buying process made it clear that meeting Lennar's sales quotas were more important than upholding any standard of quality, honesty or integrity. Will never buy from Lennar again.

We signed our contract for a new home in 2/2019 and were told that we could expect closing to take place sometime around mid-November. When we received an email that our closing date had been pushed up to 10/1 we were thrilled. However in walking it privately we found several items that were incomplete, so we documented them with photographs and sent the information to our sales rep; upon review the closing was pushed back to 10/15, understandably. We had our NHO (New Home Orientation) on 10/14 and there were issues notated on the form with the customer service coordinator, the most serious of which was that there was a sort of expoxy/glue strewn on the vast majority of the walls and carpet on the 2nd floor. With everything notated on the form, we opted to close the next day. Huge mistake. Upon moving in we discovered there was no hot water in the house. It was barely lukewarm, but not at all hot. The pluming contractor came out the following day to look at it and discovered that a line had not been connected properly in the water heater. The plumbers had to saw holes out of the foyer, the closet, and in the bathroom to look for the line. Mind you this is a brand new home. After sawing the holes out they determined they would have to drill approximately 3’ into the concrete in the garage floor and through the foundation of the home. After 3 straight days of drilling and not finding the buried line, they were able to connect what they needed. After that, however, our issues continued to mount: Getting all of the incomplete items addressed was near impossible. We had to call the construction manager daily to get answers and were always promised a date for a contractor to come to deal with the paint issue, or the drywall issue, etc ..... however repeatedly no contractor showed for the “appointment.” During this time Lennar went through several construction managers but finally I was able to speak with a district supervisor who was helpful in getting the vast majority of the issues resolved. We are still awaiting some items to be addressed, and we are now 6 months past closing. I would never, ever recommend Lennar as a builder based on our experience in building our new home. ... More

Very poor workmanship. Defects that were promised to be repaired prior to closing were never repaired after I closed on my home. Work orders were submitted and the repairs were refused. These surveys are a complete waste of time, because there is no follow-up and nothing is done to make things right.

Quality and Customer Service is really poor

We cannot begin to describe how poorly our home is constructed and the very poor fit finish. Windows were now working. There were entire areas that were not painted. There were gaps in the cement block walls in the garage. The lawn was installed incorrectly. Closet doors were missing and one that was installed fell off. The property close was jammed down our throats by some VP who took advantage of the fact that we were not on-site to do a final inspection. 3 months after the close and there are still outstanding issues. We will NEVER, EVER buy another Lennar home!

Sub-par workmanship And poor customer care.

Terrible sales staff and also construction managers that don’t value customers opinion and only are concerned about closing the house despite apparent issues and corners being cut.

Would not stand behind their workmanship. Carpet unraveled within 48 hours and they would not fix. Closet bars fell of the wall. Circuits trip all the time. Already filled out first survey to absolutely no response. Would never recommend.

Poorly constructed...poorly managed...dismal customer service dozens of outstanding issues months later...

Terrible work ethic

I have two investment homes with Lennar and both times I closed was a disaster, unprofessional, shoddy workmanship and forced to close even though there were so many outstanding deficiencies, unacceptable. Was on track to purchase 4 more investment properties, it will not be with Lennar.

Home was promised in March. It was not delivered unitl the end of May. At the end of the quarter ( so it would look good on financials). A week prior to closing, we completed the home walk with lennar rep. 3 full pages of damaged items, inop equipment, broken tub and tile. Day of closing (7 days later) nothing was done. Some Repairs were done but here we are 8 months later, im still waiting for the last 4 items to be completed. NO SENSE OF URGENCY SINCE THEY ALREADY HAVE MY MONEY!

Terrible. Never buy again with you

Until today I am trying to change the door of the house entrance because it is a shame and nobody is responsible and I never really through that I would have such a bad experience for different reasons at home

The house has many problems and of which many have not been solved most of the problems are minor

5 different managers..100 calls before response...then weeks before something is complete

I bought to houses with Lennar I still got damage in both.the do not fixed and managers and employees treat people like garbage.