Lennar Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About Lennar.
Read all 692 verified reviews from homeowners that built a new home with Lennar in the Orlando area. Orlando homeowners have rated Lennar an average 3.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Orlando Area
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Customer Reviews
Lennar - Went you recive your new key of your new home make 100 percent
- Anonymous
- Verified HomeBuyer
- July 16, 2019
- Saint Cloud, FL
Went you recive your new key of your new home make 100 percent that everything are done because If you take the key and house it's not ready you lose. They don't want to do the repairs.
Lennar responded:
Thank you for sharing your comments. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can review them and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
Lennar - Horrible experience
- Christopher C.
- Verified HomeBuyer
- July 16, 2019
- Orlando, FL
Horrible experience
Lennar responded:
Hi Christopher, thank you for your feedback. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Poor Customer Care after Closing for Warranty Issues
- Pedro R.
- Verified HomeBuyer
- July 10, 2019
- Orlando, FL
Home not completed after closing, slow or non responsive warranty claim. Poor contractors doing substandard workmanship. Promised amenities and recreational areas not completed as promised by sales rep. Materials are OK but workmanship is horrible.
Lennar responded:
Hi Pedro, thank you for letting us know about your experience. We are sorry to hear about the workmanship and amenities. Please send a message with any outstanding concerns to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 2
Good as a lender
- Luis O.
- Verified HomeBuyer
- July 09, 2019
- Saint Cloud, FL
Buying the house was great but after the fact, hasnt been as good as a thought. Job was done very poorly and still to this day, my house is not completed. Workorders take forever to be submitted and contractor takes forever for the appointments to be made. Then, Lennar gets bought out by Century Homes. Not too happy with what’s going on.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 2
Not buyers friendly
- Rhonda C.
- Verified HomeBuyer
- July 09, 2019
- Clermont, FL
Rushed to close Poor follow up on repairs Not approachable for issues
Lennar responded:
Hi Rhonda, thank you for your comments. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with the details, so we can follow-up on your behalf. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Great
- Antero S.
- Verified HomeBuyer
- July 09, 2019
- Orlando, FL
Slow to complete the small things that were incomplete at the moving day. Please be ad vice that was promise at the walk true day. Has been 4 month that we moved in and still waiting for some things to be corrected. thank you !!!!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not a happy camper
- Johnni G.
- Verified HomeBuyer
- July 09, 2019
- Orlando, FL
Throughout the entire process we had to keep contacting Lennar for updates. When contractors showed up at our house they rarely knew what to do. The quality of work was not great, paint dabs on the floor etc
Lennar responded:
Hi Johnni, thank you for the feedback. We are sorry for the issues you mentioned. Please send a message with any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 2
Horrible customer service and responsiveness to fixing things
- Luiz M.
- Verified HomeBuyer
- July 06, 2019
- Orlando, FL
Do NOT close until you have every single detail taken care of. After you close, Lennar will disappear and your issues will go without a response for a very long period. (to be fair with Lennar, I also bought a house from them in North Texas previously, and they were very effective, courteous, and prompt in dealing with any issues. My recent experience in Orlando, FL though it's almost like this is a completely different company. Night and day...
Lennar responded:
Hi Luiz, thank you for the comments about your warranty experience. We are sorry for any inconvenience you have had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 1
Poor workmanship
- Erica B.
- Verified HomeBuyer
- July 01, 2019
- Orlando, FL
The house was sloppily put together and there were a lot of issues that took months to fix after I moved in. I had to take too many days off work to address all the issues. Grout work was sloppy, there were painting issues and issues with my ceiling. The garage cement had too many holes and looks poorly constructed. The house was also never cleaned and there was dirt all over when I moved in.
Lennar responded:
Hi Erica, thank you for sharing your comments about your home. We are sorry to hear about the difficulties you had. Please send us a message at corporatecustomercare@lennar.com with any additional feedback or outstanding items you would like for us to review. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
Lennar - Be more attentive to details when it comes to painting job, or
- Anonymous
- Verified HomeBuyer
- June 27, 2019
- Orlando, FL
Be more attentive to details when it comes to painting job, or other finishing touches
Lennar responded:
Thank you for sharing your comments about the finishes in your home. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 3
Just bought because the view
- Igor K.
- Verified HomeBuyer
- June 27, 2019
- Winter Garden, FL
workmanship and materials used on construction are very poor, we need to talk with many guys to solve small issues in the house and it´s take a lot of time. at the end we also have problems to install our fence as lennar didn´t let the metal pins installed.
Lennar responded:
Hi Igor, thank you for your comments. We're glad you're enjoying the view! Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
Above my expectations
- Luis R.
- Verified HomeBuyer
- June 27, 2019
- Saint Cloud, FL
I want recognize the professionalism and commitment of the construction manager Mr. Paul, always go above and beyond of any requirements of the new owners.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Overall it has not been a bad experience but there have been
- Giovanna G.
- Verified HomeBuyer
- June 26, 2019
- Saint Cloud, FL
Overall it has not been a bad experience but there have been things that have not been what I expected of buying a new home. For example I don't know how to handle my sprinkler system and I have asked a couple of times and no response to that. A couple of other things and all the responses have been not covered by warranty and that's it. I believe when you buy a brand new home, you should get help and things should be taken care of. My requests have not been big or unreasonable.
Lennar responded:
Hi Giovanna, thank you for sharing your comments with us. We are sorry you have been unable to get assistance with your questions about your sprinkler system, as well as the other items you mentioned. Please send a message to us at corporatecustomercare@lennar.com, so we can follow-up and assist you. – Lennar Customer Care
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 3
Disappointing
- Joanne D.
- Verified HomeBuyer
- June 25, 2019
- Clermont, FL
Love our new villa. Four months and still no answer on how to clean the stucco off sliding glass door tracks. Seven homeowners unhappy with same problem. Hope this gets a response. Super still trying to find an answer. Should have been fixed immediately.
Lennar responded:
Hi Joanne, thank you for your comments. We are glad you love your new villa. Please send a message to us at corporatecustomercare@lennar.com with any outstanding concerns and we will follow-up for you. – Lennar Customer Care
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 1
Workmanship could be better but if you pay attention they will fix things.
- Anonymous
- Verified HomeBuyer
- June 19, 2019
- Windermere, FL
Lennar is a big company and will push you around if you let them. Don’t let them. Workmanship is ok, it’s goibg to depend on the contractors they hire. Just make sure you keep track of things and don’t let them get away with poor workmanship. Full disclosure: Our house was prebuilt so we didn’t get that chance and your mileage may vary.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Under Delivered
- Anonymous
- Verified HomeBuyer
- June 15, 2019
- Orlando, FL
Had high expectations that were not met based on testimonials from friends
Lennar responded:
Thank you for sharing your experience. If you will send us your feedback about how your expectations were not met, we will be happy to follow-up. You may send your comments to corporatecustomercare@lennar.com. Thank you again.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Lennar - House is made of goof products but Lennar tends to rush some
- Kevin F.
- Verified HomeBuyer
- June 06, 2019
- Orlando, FL
House is made of goof products but Lennar tends to rush some of the construction in which now warranty has to get involved and that is a never winning battle. Overall the house is good, the grading is bad, but we are happy overall.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
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