Lennar Reviews in Orlando, FL

EverBe is an amazing community and really glad to have become part of it. However, the journey to get there with Lennar could have been so much better. I hope Lennar will use this as constructive feedback towards improving experience for other prospective home buyers in the future. Sales team - They were courteous, prompt and professional. - However, I felt really rushed with constant pressure to make purchase decisions in less than 24-48 hours. - Very few models were on display. It is so much easier to visualize a physical model. - A simple phone call inquiry to internet Sales team asking for advertised specials precluded me from working thru a real estate broker. Lennar sales team is probably paid for and compensated by Lennar and IMO act in best interest of the company as against the home buyer. If I had a choice, I would have gone with a real-estate broker that represents my best interest. - None of the incentives were disclosed upfront. Most of the incentives are only available to you if you avail services from Lennar groups/affiliates e.g. Mortgage, Insurance, Title and such. Some of the services had very high mark-ups and not very competitive. - The purchase contract was 70+ pages long and IMO, fairly skewed in favor of the Lennar with no provisions to change any language. It also did not give me much leverage against any disputes or contentions. Yes, there is a provision for arbitration, but as an individual buyer, do I want to really be spending my time there? Mortgage process - Team was definitely prompt, courteous and professional. - Website was very intuitive and user friendly. - By far the best part of the deal was the mortgage rate offered. I was appreciative of the Mortgage team describing the incentives that ideally should have been divulged during Sales process. - The consults provided by Miguel were exceptional. - The only opportunity, a month after closing, Lennar sold off my mortgage to another service provider, it was not seamless. A lot of the information such as flood insurance was not transferred over. I realized it after I started receiving notices from new provider. Concierge Service - There is absolutely NO collaboration within various Lennar groups (Sales, Mortgage, Construction, Customer Relationship, Title, insurance). It had become my full time job to make the siloed Lennar groups talk to each other - Lennar does have a dedicated concierge service. The concierge team was very courteous, professional and did their best to help. However, concierge had no leverage whatsoever in pursuing resolutions with any of the other Lennar groups/teams. - Any escalations to senior Lennar leadership was simply crickets. Title and closing team - Process was generally straightforward. - They have great options available for closing. In-person, remote notary and more. - The only snafu, they only handed over the home keys after closing. For the mailbox keys, we were given a runaround across all Lennar departments, post office and HOA. It took more than 45 days to get the mailbix keys. Meantime, a lot of the packages delivered sat there w/o us being able to access the mailbox Construction - By far our worst experience and the most arrogant of Lennar groups. - IMO, Lennar does not make it easy for the home buyers to bring in private inspector. - Construction has no set guidelines, checklists and were very reluctant to acknowledge any deficiencies whatsoever. E.g. Before closing, there were streaks of spilled concrete on the garage floor. When we brought it to their attention, construction’s response was the concrete floors are not warrantable. - Many items got categorized as cosmetic e.g a big star shaped dent in the bath tub. We struggled with the thought of having to live with a dent all our life when we paid full price for it. - Another example, when we opened the one of kitchen cabinets door, the panel fell to the floor. This was clearly poor workmanship and missing screws. Again non-warrantable was Lennar’s response. - The private inspection identified some major code violations. Construction wasted too much time trying to defer it to post close. I had to escalate it to the county inspector for enforcement. Since Lennar mortgage had locked the rate only for 45 days, they had their backs against the wall to fix it fast or pay for extension of rate lock. At that point, they wanted to take the easy way out and offered to part ways without accepting any wrongdoing. They were so cocky, they told me I would not incur any penalties if I walked away from the deal. Really? - Given the mistrust, I ordered a second round of inspections which still came out with significant issues. In the end, I spent almost $1000 in private inspections from my pocket. I had not really budgeted for that much cost for inspections. Post-close warranty - Given the experience with pre-close process, I was highly skeptical on what to expect. However they have pleasantly surprised me. - I do like their online ticketing system to report warranty items and setup of virtual appointments to understand the issue. - Lee, Lilly and Katrina have been fairly responsive and so far fixed quite a few pre-close mess-ups by construction. e.g. AC compressor did not work day one, thermostat was not BT capable, rekeying of locks, electrical issues with outlets and some more. Misc. - IMO, the pre-closing walk-thru was a wasted opportunity by Lennar. Sales team and CRM failed to highlight many cool standard features that come with the house, e.g irrigation system, a ring door bell, wifi operated door lock, grass moving included in HOA dues, 1 year termite warranty and more. - I wish Lennar could have made an upgrade package available for extra cost with some common sense items e.g. get a better dishwasher instead of the one with cheap plastic interior, an OTR exhaust to the exterior, a wifi capable garage door opener and such. ... More

From start to finish, my home buying journey was nothing short of incredible. Every step of the process was handled with professionalism, efficiency, and genuine care. I couldn’t have asked for a smoother, more rewarding experience! From the very first showing, it was clear that my needs and preferences were the top priority. Every question I had was answered promptly and thoroughly, making me feel confident and well-informed throughout the entire process. Communication was clear and consistent, ensuring I never felt left in the dark about next steps or important decisions. When it came time to negotiate and close, the expertise and dedication were unmatched. Every detail was handled flawlessly — from securing a fantastic deal to ensuring a seamless transition into my new home. The entire team showed a true passion for helping people find not just a house, but a place to truly call home. Thanks to their exceptional service, what could have been a stressful and overwhelming experience turned into an exciting, joyful chapter of my life. I am beyond thrilled with my new home and deeply grateful for the outstanding support and guidance I received every step of the way. I would enthusiastically recommend this team to anyone looking to buy a home. They don’t just meet expectations — they exceed them at every turn! Thank you for making my dream home a reality! ... More

This was our first time buying a new home and it was first time directly from the builder. Everything was as agreed, we didn't find hidden fees or situations indicating that the company wanted to take advantage of us. Very serious team: Abigail Coloso, Loany, Renata, Kristy Koen, and many others that i met during construction and closing process. Since we live in Texas and the home is in Florida, i was anticipating many potential issues, however, just minimum or none. I would buy again from Lennar.

Lennar did a good job and the various staff coordinated well with the buyer.

Going from a custom build where I got to pick every last detail, to this type of a build where I get no choices was hard. We knew what model we wanted, we knew what development we wanted but after that we really didn’t get any choices. Colors, what lot, front patio or not and the timeline; there are zero choices. Also on paper the development looks great. But once you’re in you’ll find the garages are barely big enough for your car, let alone extra space for storage. A full size truck does not fit on the driveway without blocking the sidewalk, so everyone parks at least one car on the street. The street is now so full emergency vehicles can not get down the roads. Then they plant trees, right in front of stop signs. How the city approved this design is mind blowing to me. ... More

This is our second (and last) Lennar home. Our first experience was excellent, good quality in all aspects. This time has been totally different, poor quality of frames, finishes and details. Two months after moving we’re waiting for many details to be addressed by the quality department. So sad to realize how a company like Lennar has decreased its quality in such a dramatic pace. If you decide to buy Lennar be sure to do the inspection before closing.

Overall everything was going well. Until we handed over our down payment. Then it felt like pulling my teeth to get any questions answered by the Lennar staff. Their mortgage company was the same way. They were great till closing day. Then it felt like pulling teeth to get anything answered. Then out loan was sold off to another company and Lennar failed on multiple occasions to transfer the payment amounts and allocations properly. Our home has many cracks in the paint and lots of cut corners throughout the house that weren’t noticed in the inspection prior to. Many wholes in the drywall that just got patched over during building and not properly fixed. Overall not a good experience at all. Would not buy from Lennar ever again. ... More

Lennar is by far the worst mortgage company we have EVER worked with. The whole experience was horrendous.

We love the community and Clermont.

This has been a seamless process compared to other homes we previously purchased. Their staff was knowledgeable, friendly and helpful every step of the way. Happy with our new home!

Overall I love our new home and everyone who helped in the process was amazing. Jeff was great to work with and was very responsive to all my questions and requests to view the home. I don't like the fact that the layout for the driveway was changed a few times from what I was told it would be. I know that Jeff did all he could do to help and that it was out of his control.

No manual in home. Difficult to find info on HOA. Had to take photo of critical information rather than be given pdf. All stages key contacts were slow to respond, from mortgage to closing to home ownership handoff.

All the process before closing was amazing, great community but the post sale process is lack, some of the post sales consultants doesn’t read the cases properly or just close the cases w/o any justification.

I received great service from the Lennar team.

No honesty about the process, constantly giving incorrect information, a lot issues with the house. It was a nightmare of experience.

Was not happy communication was kind of poor only thing that I recommend is really talking to the consumer and when you promise to do something or when you do a walk-through, make sure everything gets done before you sign anything went through a motorhome figured my kitchen cabinets were going to look like that and I end up Getting into my house. It was not what I wanted. And I moved into my house. I thought they will have the construction control next to me, but there’s two by fours laying out with nails on my grass nails all over the place trash the grass got lifted out about three times already they keep running the machines over everything Someone end up using the bathroom right in front of our house right where we leave the door it was so poor and unacceptable just really upset at my first time ever buying a house experience with Lennar. I will not recommend anyone to buy homes for Lennar ... More

It’s have been a wonderful experience to buy my new House. I love the Lennar Morgate team how driven me step by step until the closing.

I have been working with Lennar for approximately 9 years and I have seen how over the years they are doing things from bad to worse and I appreciate that management does not care or at least they cannot do anything since the level of command is followed by one family member to another, in many cases the construction manager is the wife of the person who is in customer care or the brother of the guarantee and so in this way they cannot make each other look bad. As an investor as well as a realtor who works with investors, unfortunately I cannot recommend Lennar more given their poor treatment and finishes. ... More

The sale staff was nice to deal with However, the quality of the products is not . The construction Materials used are very ship. I was expecting more. For the money that I paid, and when something is reported to the guarantee company and they put so many excuses. Exemple: I called the guarantee because the Garage floor is cracking and they said that it is not covered by the warranty. It happened when I had 2 weeks leaving in the house. No doubt so sheap materials.

Everything and everyone was amazing

Sales agent is awesome, loan officer might be the most unprofessional person I have ever done business with, service request was okay but rigid on time availability and not considering the customer, customer service agents are great but can do a little with empathy, some finishing could have been better and materials installed a little better. Overall, not enough positive to refer someone or even think about future business with the company.

I've bought two homes now, one from another builder. I can say that every step of the way with lennar was shady. First, your salesman, Brian was too pushy. He kept giving us deadlines during the home initial contract to sign and give a deposit. This isn't a professional way to conduct business when you pressure someone to sign such a large purchase. Next, your build process and the excuses involved as to why the construction was delayed was unbelievable. Lennar would not admit that the build completion was pushed due to a Lennar issue and not the cities even though we called and found the lies from the city department and the city noted that several home owners were being lied to from our same block. Next, the home construction quality was so trash that we had way too many problems to have corrected and to this day some of them haven't been completed and I don't believe we'll hear from your crew now that the house was closed. We never signed any acknowledge of the consent that our noted issues were completed. Your crew said they'd be back later on the closing day to finish issues but we never saw them every again. Your loan team gave us the wrong estimate and asked for 6k more when we were on the closing table, that is really shady and your loan officer basically said sorry but you should have expected this amount all along even though that wasn't the estimate. We never had anyone give us updates on the closing process until 5 days before and 2 of those days were the weekend. As you can see, every step of the way has been painful with your crew. Even after, your title department paid and started another insurance than the one I chose with a different start date that I'm actively trying to correct. A week after closing a construction manager, John called after I left a bad review to see what they can fix to change my opinion and said he'd send someone to look at fixing a few things but never showed up and made us cancel family plans to just wait around. ... More

Lennar mortgage officer Tom was quite difficult to work with, After establishing this was my first property and needed various issues explained, at times the answers were borderline rude, left me feeling like an idiot for asking a question he was inferring I should know the answer. Was nice in general conversation but didn't feel the need to explain. I found issues with his work, initially I wanted 20% down. Later to find out that the numbers in his system were showing 18% down and added insurance. He didn't see the need to make corrections and re send the correct figures. I was away from home, out of state for over a month, where I left clear instructions that my real estate agent(family friend) will represent me in my absence. Not one call or email was returned to my real estate agent during that period. As it got to a point, I confronted Tom and said I will not deal directly with him anymore as I feel I am not getting the service/support I need as well as expressing my complete disappointment in the service provided. Lennar concierge Jody Ann was quite confusing at times with not replying to all in thread, omitting information in various emails, causing confusion between myself, my agent and other people in the email threads. I fought for a month before I received an answer about the Flood report survey, and after multiple emails asking for this documentation to acquire home owners insurance, she sent it to Lennar mortgage. Again, more emails, more time, more frustration I acquired what I had been asking for over a month. Finally at closing, They went past their day for closing that THEY made, then wanted to reschedule at a day that didn't suit me. If on my next home I have an option of a Lennar home and ANY other home, I will choose any other builder based off this poor experience. ... More

However, I had a terrible experience with Lennar tille company. It was very frustrating and disappointing experience. The day of the closing, my wife and I end up on the street with no place to live because, Lennar tittle didn’t do their job. They realized the down payment money was not was not there, when they were about to give the key if my house. And the worst part is, that they didn’t take responsibility for their mistake.

Our experience with Lennar was unnecessarily stressful and filled with avoidable complications. Fortunately, my wife is a Realtor, with her father as her broker, and their efforts were critical in salvaging this deal. Without their intervention, it likely would have fallen apart due to Lennar’s lack of competence and misleading assurances. As buyers on a work visa, we didn’t meet Lennar’s criteria for an FHA loan, but we were happy to proceed with a conventional mortgage. Despite agreeing on this upfront, the underwriting process dragged on far longer than necessary, well past the “quick closing” date that Lennar kept emphasizing. Ultimately, we were denied the loan because my wife worked for her family business—a detail we had disclosed from the very beginning. It was unclear why this issue wasn’t flagged earlier, which could have saved us significant time and frustration. Communication throughout the process was abysmal. If we hadn’t been proactive in keeping everyone informed, no one would have known the status of the deal. To make matters worse, we received multiple emails from Lennar with congratulatory messages and instructions for next steps, even after our mortgage had been denied. Thanks to my wife’s father, who contacted Fannie Mae directly, we were able to resolve the mortgage issue and close on the property. We later learned that other buyers in the same community had faced similar denials, raising the question of how many deals could have been saved with better support and expertise. The problems continued on closing day. We were told we would have to complete a remote closing—without any input on this decision—and were charged for the “convenience.” The process itself was delayed as the ALTA statement had to be corrected not once but five times. Even after we signed the documents, we were left feeling uncertain whether the process was complete. After following up multiple times, we finally received the code to our front door and to no surprise we had been sent the incorrect code. It wasn’t until I left a negative review that Lennar provided a “closing pack,” which still lacked essential information. For instance, the included Ring doorbell couldn’t be activated because the necessary screwdriver wasn’t provided. This review highlights only a portion of the challenges we faced. To add to the stress, my wife was pregnant throughout this ordeal. Lennar’s sole redeeming factors were the efforts of their sales agent, Rob, and their mortgage advisor, Robin, who worked tirelessly on our behalf. Despite their help, this experience has left us unwilling to consider buying from Lennar again in the future. ... More