Lennar Reviews in Orlando, FL

Love my new home! I don’t know where to start…I want to send a special thanks to Robyn, Brittany and the entire Lennar team for providing a smooth home buying process. Experienced excellent communication and superb concierge service/care from start to finish. I was extremely impressed with the build and finishing. Concierge was extremely prompt with addressing the minor issues found. Overall, great experience!

The whole experience was stressful and not up to regular standards. I do not recommend anyone to deal with Lennar, Lennar Mortgage or Lennar Warranty nowadays

My experience has been very bad, the customer service people are not responsible, the do not care about the client, they never fixed anything or to complement the commitments to fix the property, they make appointments and do not go they do not respect the client's lost time, they do not solve problems it really was one of my worst experiences buying this property, I would never recommend them.

The truth is that I felt cheated after moving to a new house and I started to discover that they used the worst possible finishes on the inside of the house, because I didn't inspect the outside. The paint on the inside is ridiculous, they used the worst quality paint. In short, everything they used on this house was the cheapest thing in construction. Now we have to live with this horrible thing here or spend a lot of money to improve it. I don't recommend anyone invest in these Lenar houses.

The house is not bad, but there was a lack of attention to many details, apart from an unjustified delay in its delivery. The best has been Mrs Maria Gonzalez in addressing questions and complaints. THANKS MRS MARIA!! It will be difficult for me to buy houses from Lennar again.

Amazing experience, great team, amazing quality. Super happy

House is nice, good finisher and the exterior architecture look beautiful

THEY DELIVERED THE HOUSE TO ME WITH PROBLEMS, AND IT TOOK 2 MONTHS TO SOLVE THEM AFTER A LOT OF CHARGING.

Lennar has a very poor quality of service.

I added a request but never received a response.

Overall, we were happy with the new home. We have had a few warranty items come up, but they were resolved quickly. Alexis has been great to work with on all those issues. A common theme we have experienced and heard other neighbors complaining about is how hot these houses are in the summer. Even though the air conditioning system is working as it’s supposed to, and the insulation is to spec, we found several air gaps in the attic (under the insulation). They were causing us to lose a lot of the conditioned air and gain a lot of heat. Making it hard for the system to keep up. Lennar can’t seem to fix this issue so we had to come out of pocket to find relief. Otherwise we love the community and our new home. ... More

Company reps had no concern about customers, only keeping on schedule and selling a house. Build quality was not very good. Final cleaning was non existent. Company did not respond to issues we brought up on our final walkthru, only their own. Would never recommend them to anyone else

I am surprised at how the quality of LENNAR has gone down, at the level of customer service it is a disaster and at the level of construction the people in charge seem not to be qualified for those job positions, such as the Construction manager, it is outrageous that a builder like Lennar is currently in such poor and disappointing circumstances.

We love our place! Had a few bumps along the way but overall enjoy the care and attention when addressing post closing issues.

Overall, my experience with Lennar was positive. I met some wonderful people throughout my house-buying journey. However, things took a turn about a month into the five-month process with my New Home Consultant, Steve R.. From the beginning, my realtor and I sensed that Steve was relatively new to the Lennar team, but we were patient and understanding. Unfortunately, communicating with him was challenging. He seemed to take every question personally, making the process frustrating. Over the course of five months, I received only two updates from him. If I hadn’t taken it upon myself to drive by and take progress pictures outside, I would have had no record of this significant milestone, which is disheartening. Even at the end, Steve didn’t attend my home inspection, despite scheduling it himself, he stated he was overbooked but even that information came after I reached out to him. I couldn’t even get a courtesy text to let us know he could make it. Here we are a month and a half after closing and I haven’t received so much as a check-in(not even the day of closing to see if everything went well). His lack of professionalism was disappointing. On a brighter note, I am grateful for Oscar, who stepped in when Steve couldn't. Dimitrios with Lennar Mortgage ensured the mortgage process went smoothly. Daren, my Customer Care Consultant, was extremely knowledgeable and explained all my home's features and warranties in great detail, showing his passion for his job. Michele, my Construction Manager, was amazing and sweet. She promptly addressed every issue noted during my third-party inspection and New Home Orientation, and even checked in the next day. I also met Vanessa, another Construction Manager, who took the time to welcome me and offer help despite not being involved with my home. The construction Area Manager was also kind and attentive, ensuring his team treated us well. Additionally, Leah from the Sales office was very helpful during the remote closing, providing crucial information when Steve did not. Since I moved it I’ve had to put in a few warranty requests and they were all addressed timely. If Steve had been my only representation of the company and community I wouldn’t recommend Lennar to anyone. Remote closing was also a bit hectic but overall we got it done. However, the other individuals mentioned made my experience worthwhile.. I am thankful for those who improved my process after a rocky start and my home is beautiful. ... More

Nunca pensamos que pudiéramos lograr comprar una casa, con la belleza de entorno y la excelente calidad y calidez de hogar. Nuestra familia está feliz y agradecida, primero con Dios y después con Lennar, por permitirnos lograrlo.

Sales agent was great. She helped us resolve home issues even after closing when we couldn't get responses from the appropriate departments.

Many questions about utilities, HOA, mail box Keys, missing door code access, rig door camera manual, services etc. was not provided. Even house keys were not ready to deliver at closing. They were to mail them to me. they were later found, I had to return after I had signed and left. A master bathroom clogging issue took 3 weeks to be resolved which delayed our move for nearly a month. Water heater and garage door broke withing first month. Two individuals from the final breakthrough actually help covering most of these issues as they took the above and beyond approach to help.

Great experience overall; I had a bad experience in the beginning with the home design; but the staff, construction team, and loan officer and processor was able to assist when needed and provide a great service. Overall I am very happy with my new home and the type of loan I was able to receive. Will definitively recommend it.

Excellent Great experience with everyone

I think this builder doesn't pay enough attention to details. I've had far too many issues that indicate to me that the build was a rush job. Issues with the stove, dishwasher, cosmetic oversights, the almost dead sod/grass in my backyard, even down to the amount of studs in the wall that make it difficult to mount a TV in the living room. The design of the home is beautiful but it seems this builder has cut corners to save on costs. And these oversights have caused me to open a lot of service tickets for fixes when if they just took their time and reviewed their work, none of these issues wouldn't have arisen. ... More

I love my new hose, but way too many issues before, during and after closing, the biggest one was I was offered a house next to an empty lot, mains reason I peak this house, right on the day after closing, Lennar start building a new house right there. Very tricky sales strategies. Disappointed as well with Lennar mortgage, waiting more than 3 hours on closing date, because paperwork wasn’t ready.

As a real estate investor, I am a 5x Lennar home investor. 4 of them are in FL. This 5th home at Glen Pine is the worst closing experience I have ever had. I will not buy another home from Lennar in FL anymore. The main issues are poor workmanship at and missing house keys. My closing was delayed 4 weeks because of these and other issues. But I will just focus on the 2 mentioned. The major issue I had was the many exterior walls were discolored. Miranda, Lennar customer rep, was at orientation and final appt. She brushed it off as sand, and did not remove it because it was not listed at orientation. I raised a fuss that Lennar should remove the sand. It turned out the sand was not easily to take off with a regular garden hose, but they didn’t want to rent a pressure washer either. 3 days later they got the equipment and was not able to remove the sand. They tried 3x by then the paint was coming off. I had to tell them to repaint the entire bottom 1/3 of the wall, but they only painted where needed. As obviously bad as the sand on the wall was and later the paint peeling from trying to clean it, Lennar should have automatically tried to fix the problem before closing, rather than requiring me to raise a fuss and emailing the VP of Sales to get upper management to know what a crappy team she has working her. Even when after I closed, Lennar gave me keys that don’t work for my house. They said I had to wait 2 weeks for Lennar’s vendor to fix it. I couldn’t wait and had my own lock smith replace it. With all the problems, this meant I could not show my property to renters for 4 weeks. I asked Lennar to compensate me for 2 weeks lost rent because they didn’t give me correct keys for showings, and they said NO. I will never and will actively discourage people from buying from Lennar, especially if it’s in central FL. This purchase experience has been the worst. ... More

We love the environment and great educational systems. Thanks to the Lennar homebuilder for providing excellent quality and service!

The realtor was spectacular, the area and architecture beautiful. good after-sales service, the only problem was with the electricity outlets that we had to complain about for the tower washer and dryer.