
Lennar Reviews in Palm Beach County, FL
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What Palm Beach County Homeowners Have to Say About Lennar.
Read all 44 verified reviews from homeowners that built a new home with Lennar in the Palm Beach County area. Palm Beach County homeowners have rated Lennar an average 3.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Palm Beach County Area
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Customer Reviews
Lack of communication, lack of attention to detail by workers.
- Anonymous
- Verified HomeBuyer
- January 18, 2022
- Jupiter, FL
Wouldn’t recommend to anyone. There’s so much wrong with our house. We are missing a lot and no one to come fix it. Horrible.
Total Score 3
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
Poor quality and avoid Lennar
- David T.
- Verified HomeBuyer
- March 11, 2025
- Loxahatchee, FL
I would like to share my recent experience regarding the quality of construction by Lennar, particularly in the Arden community. After purchasing a $1 million home, I conducted a thorough personal inspection with angel home inspection and what they found was several significant issues that raised concerns about the overall quality of construction. My experience the same with my previous home in Parkland, Florida, where I encountered more problems. It appears that in recent years, Lennar's focus on rapid development has compromised their commitment to quality assurance and the ...
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Never complete anything
- Steven C.
- Verified HomeBuyer
- March 20, 2020
- Jupiter, FL
A lot of problems and no answers.
Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear that you may be experiencing delays. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Lack of Choice
- Lois W.
- Verified HomeBuyer
- July 29, 2021
- Boynton Beach, FL
Was not happy with the fact that there were no choices, just packages. I took the highest priced packages because of the size of the floor tile, Loved package 3D except for the floor. I wanted the floors in package 3B (Same price package). Was told it was not going to happen. It was a really simple change at no extra expense to Lennar, but I was turned down. I understand they're their to make a profit but my floor change would not have affected their bottom line or the time line to finish the house. There were a few other issues along the way that I don't even want to get into.
Lennar responded:
Hi Lois, thank you for taking time to leave a review. We are sorry to hear about the disappointment you experienced with the available choices in your home finishes. If there are any additional items we could help out, please reach out at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Need improve workers
- Anonymous
- Verified HomeBuyer
- April 21, 2020
- Jupiter, FL
Workers used are low paid workers for million dollar houses. This shows in their work. Trades are not good for what we paid for.
Lennar responded:
Thank you for your feedback. We are sorry to hear about your disappointment with your new home. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Have been waiting for driveway pavers to be replaced since before we moved in almost 6 months ago
- Dennis W.
- Verified HomeBuyer
- November 21, 2019
- Royal Palm Beach, FL
I love my home and it’s expected to have a few issues that need to be ironed out. With that being said, it shouldn’t take 6 months to replace pavers and the rear door lock is stripped and has an issue with the locking mechanism. Those are two of the major issues we have that refuse to be addressed.
Lennar responded:
Hi Dennis, thank you for your feedback. We are sorry to hear about the outstanding issues with your rear door and pavers. Please send us a message at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
Mark
- Mark M.
- Verified HomeBuyer
- March 17, 2020
- Royal Palm Beach, FL
The sales people were great. The workers were good. The quality of the materials was poor and very cheap. Examples are faucets looked the same ones in the Home Depot washrooms; the bathroom showers were flimsy and vibrated when you opened and closed the doors.
Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear you aren't satisfied with some features in your home. Please share your concern in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 2
Not a good puechase
- Maria C.
- Verified HomeBuyer
- March 26, 2025
- Delray Beach, FL
Horrible experience never buying lennar again
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Worst experience, my 4th home!
- Kathryn G.
- Verified HomeBuyer
- March 04, 2020
- Royal Palm Beach, FL
We closed on our house in September and there is still items from our walkthrough that have not been corrected. Lennar doesn’t care about us as customers AFTER we sign on the dotted line! The workers that they have working for them are horrible and do horrible work! Moving here from Atlanta, we always heard good things about Lennar but from this experience we will never buy a Lennar home again. We are active duty military and shared our experience with fellow service members as well.
Lennar responded:
I would like to thank you for your service to our country and for sharing your feedback with us. I'm sorry for the delays you've experienced in getting items corrected in your home. It's important to us that you feel comfortable and are satisfied with your new home after closing. Please send us your contact information and address to corporatecustomercare@lennar.com so we can properly review your concerns and address them with our team.
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lennar has cut so many corners and terrible paver workmanship.
- Roseanne W.
- Verified HomeBuyer
- October 14, 2020
- Loxahatchee, FL
I would not recommend buying from Lennar until they can figure out their customer service issues and solutions to their problems. It appears you have to get a lawyer and threatened with a lawsuit to get anything done with Lennar. My own daughter was looking at homes and refused by Lennar because of the issues we went through in the past three months of living in a brand new home with nothing but problems.
Lennar responded:
Hi Roseanne, thank you for sharing your experience. We would like to apologize for any frustrations you have experienced with the service in your new home. Please send us a note at corporatecustomercare@lennar.com, with additional detail you would like to provide, so we can follow up with the appropriate team for you. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
2nd Rate Workmanship w/UNACCEPTABLE Customer Service
- Anonymous
- Verified HomeBuyer
- March 04, 2020
- Boynton Beach, FL
Straight to the point 1. POOR Communication 2. 2nd rate workmanship (sloppy work, stain where there shouldn't be, carpet not tacked down properly and cut short of baseboards, clean your house before you move in paint, dust, and caulking everywhere. Be the person who points out every tiny little thing, if you don't you will spend months trying to get it corrected. 3. ZERO follow through on walk thru issues (6 months and I still have blue tape and work not complete) If it wasn't for my continuous follow-up nothing would have gotten done. As a first time homebuyer shocked at the lack of ...
Lennar responded:
Thank you for your feedback about your home. We are sorry to hear about the various difficulties you described. We hope your items have been addressed, but please email us at corporatecustomercare@lennar.com if there are any outstanding items and we will follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Horrible experience
- Anonymous
- Verified HomeBuyer
- November 22, 2024
- Loxahatchee, FL
I have had an issue in my home since first walk thru and over two months later given constant run around. Still with no answers and it is delaying everything else that needs to happen in my home and my elderly mother has to delay moving in because of this issue and creating so much stress to my family. My husband ended up in the hospital with the added stress. Buying a new home should be happy and satisfying time not like this.
Lennar responded:
Thank you for sharing your review. We are sorry to hear that you have been experiencing issues with your new home, and these have not yet been resolved. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review so that we can help you follow up with the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Regret, regret, and more regret
- Anonymous
- Verified HomeBuyer
- November 30, 2021
- Boynton Beach, FL
The house cost me nearly $1.1 million and has been nothing but problems. First, the closing was a nightmare due to multiple errors made by the builder whose closing department couldn't seem to find the correct corporate resolution showing that the subsidiary conveying title actually owned the property. Then about an hour or two after the closing ended and I had received the key, I received a phone call from the builder that said it can't confirm that it received the funds so I can't enter the house until after the weekend. After that issue was resolved and I go to the house, I discover how ...
Lennar responded:
Hi, thank you for taking the time to share this detailed review. We are extremely disappointed and sorry about the numerous frustrations you have outlined regarding your appliances and the installation of items in your new home. We would like to help out, if possible. If you would like us to follow-up on anything, please send us a message at corporatecustomercare@lennar.com, with your contact information. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
terrible quality of build and terrible follow through with promises
- Ian G.
- Verified HomeBuyer
- September 14, 2021
- Jupiter, FL
lennar cuts corners and will do anything to save money on materials and also contract the worst people to finish and complete jobs.
Lennar responded:
Hi Ian, thank you for sharing your experience. We would like to apologize for the frustrations you have with response to issues and quality of your new home. If you have any issues requiring additional attention, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Nothing but lies and false promises.
- Jorge C.
- Verified HomeBuyer
- July 30, 2019
- Loxahatchee, FL
When I was told by the head of construction for Palm Beach County and also the GC license holder for Lennar, Scott, as well as the head construction supervisor Mack, countless customer service representatives, sales managers and sales people, the construction supervisor at Arden, Daryl (I may have missed a few but) being told that everything would be taken care of but yet waiting over 120 days for punch list items to be remedied as well as countless warranty items, I would say that this has got to be the worst construction company around. When I hand all these people a list with pictures! ...
Lennar responded:
Hi Jorge, thank you for sharing your comments about your experience with Lennar. We are very sorry to hear about the issues you have come across. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Horrible experience
- Jay O.
- Verified HomeBuyer
- June 29, 2021
- Boynton Beach, FL
Our house has multiple issues. Brand new build. Mold, pool issues that Lennar installed, leaving windows, electrical and plumbing issues. Several calls, emails and texts. Six months. No resolution or attempt to correct. This community is new and other home owners have same complaints. Lennar is aware, but ignores.
Lennar responded:
Hi Jay, thank you for sharing your experience and review. We are disappointed to hear about the number of issues you have experienced in your new home and surrounding community. Please reach out to us at corporatecustomercare@lennar.com, with any items requiring attention and we will follow-up with your Customer Care team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Would never buy from them again
- Anonymous
- Verified HomeBuyer
- April 01, 2020
- Royal Palm Beach, FL
Horrible experience
Lennar responded:
I'm sorry to hear you aren't satisfied with your experience. Please send us an email to corporatecustomercare@lennar.com with details on your experience, your contact information and home address.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Disappointed
- Cecilia B.
- Verified HomeBuyer
- March 17, 2020
- Boynton Beach, FL
Sales did not disclose very important issues which, shows deception. Construction did not follow through on issues, sloppy workmanship.
Lennar responded:
Hi Cecilia, thank you for your comments about your experience. We are sorry to hear about the issues you mentioned. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Lennar - Lennar did not deliver.
- Ryan S.
- Verified HomeBuyer
- February 26, 2020
- Boynton Beach, FL
Lennar did not deliver.
Lennar responded:
Hi Ryan, thank you for your comment. Please send us a message at corporatecustomercare@lennar.com with any additional details if you would like us to follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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