Lennar Reviews in Pensacola, FL

My experience with Lennar Mortgage and the entire Lennar team was outstanding from start to finish. As a first-time homebuyer, I had many questions and a few obstacles along the way, but everyone involved guided me through every step with professionalism, patience, and clear communication. Even when additional documents were needed during underwriting, they kept me informed and worked diligently to keep my loan moving forward. A special thank you to my loan officer, *****, and my loan processor, *****, for their exceptional service. ***** was always available to answer my questions, explain the process, and provide reassurance every step of the way. Cindy was incredibly attentive, prompt, organized, and thorough. Her dedication and responsiveness made what could have been a stressful process feel much more manageable. I also want to give a heartfelt thank you to *****, the construction supervisor. ***** was absolutely amazing throughout the entire building and walkthrough process. Whenever I had questions or noticed something that needed attention, he responded quickly, listened to my concerns, and made sure every item was addressed. He genuinely cared about delivering a quality home and never made me feel like my questions or requests were an inconvenience. His professionalism, attention to detail, and commitment to customer satisfaction gave me complete confidence that my home was being built and finished with care. Thanks to the dedication of this incredible team, I was able to close on my very first home with a great interest rate, valuable incentives, and a beautiful home that I am truly proud of. I am beyond grateful for the care, professionalism, and commitment everyone showed throughout my homebuying journey. I highly recommend Lennar and Lennar Mortgage to anyone looking for a knowledgeable, responsive, and supportive team. They made my dream of homeownership a reality, and I couldn’t be happier with my experience. ... More

Lies, lies , and more lies... they up the price by over 20 grand before closing.. Liars. Everyone i dealt with at lennar lied . And I tell everyone in this town all about it. And will continue.

She was terrible poor customer service

The Lennar staff made this a seamless and easy process. Answered all questions as needed and provided updates on the process weekly. Great home buying experience.

This was one of the easiest things we’ve ever done in our life

My home buying experience was every bit of amazing, every step was as smooth as possible Kelli my agent was amazing along with Nichole and my realtor. Originally I planned to hold off on purchasing my home till next year and so many great incentives came down and it was all going so smooth me and my girls got into our home for Halloween. Thank you so much for everything you guys do to make the process amazing for first time buyers.

Angela was super helpful as a salesperson

The most difficult part was the financing. The house is nice but they could have installed a tissue holder and in the kitchen used a better faucet. The front door could use a peep hole. Everyone in the process from financing to closing was nice and professional.

I just can’t get past the small door into the Master bath. They say law only requires one wheelchair accessible restroom door, but so what! Do you know what it costs to change it? Raise the initial price a couple hundred bucks and do it right! That is way, way cheaper than doing it later… Just my input on a weird situation.

Overall our experience was great. Very easy process in getting into our home. Had a couple of issues just in material issues. Each time I've gone to the office and before I could get back home the superintendent was waiting for me and either corrected the issue on the spot or had repairs scheduled before he left.

Poor quality and rushed to close with many unfinished items

Hours after I closed water was poring through the ceiling. In the same spot where my inspection highlighted. I was told it was fixed. They didn’t even replace all the damaged Sheetrock, the texture had to be done three times. The painters (also had to come three times) dropped paint on my furniture, didn’t even have sheets or something to cover areas so they didn’t get paint in the house. The painters also don’t speak English, they had no clue what I was saying. I ended up having to buy paint. I painted the entire ceiling because you could see a huge circle in the ceiling. Which why am I having to do this when I’ve paid half a million for a brand new home!! I definitely could feel that no one was concerned with the quality or my happiness. The shingles don’t even match. Horrible experience. I’ll have this house inspected again, specifically for black mold because I have no trust in how this was handled. I paid full price for a water damaged house. ... More

My overall experience was phenomenal

Sales person violated federal by refusing handicap accommodations. Larry Seiple was tremendous to work with during mortgage process. He is sole reason I did move forward with charges against Lennar. The construction managers have been responsive to issues with construction defects.Lennar does not use high quality materials. The HOA is not at all responsive

From the start Melissa showed us several different floor plans that would suit our needs. We settled on one and the purchase process started. David took over and was great to work with. Several other Lennar employees were involved and they were all very nice and helpful. The overall purchase process was excellent. The quality of the home is a four (4.) That is due to the interior trim work being of a lesser quality than expected (not up to par with the model home.) And the fact that they offer no upgrades. What you see is what you get. That being said, yes I would buy again from Lennar Home Builders. Overall happy with the entire experience. ... More

After living in the home for two weeks, I feel the craftsmanship of the home was done very cheaply and very economically for the Builder. Materials used as far as fixtures are the cheapest Builder grade they can get. With fixed windows in most of the rooms, other than bedrooms where you need to have egress in case of fire. Cabinet storage is very sparse and the garages are very tiny. This is kind of on us. We should’ve looked closer before our purchase. Lack of use of three-way switches is very annoying, having to return to a far away switch to turn the lights off and then walk through a dark hallway to turn on another light. Interior noise level is quite high. Being able to hear air traffic and car noise from a road that is over a quarter mile away is very annoying and once again displays poor build quality. ... More

From the selection of the floorplan, to the final through; it was a relief to have my hand held throughout it all.

the house is nice but don’t feel like lennar will fix problems that they say they will.

Closing walk through was rushed, prior inspection revealed many issues, these were to be handled before final walkthrough, yet most were not. “QA” person mentioned he had another appointment and that we needed to hurry up. When pointing out that many previous issues were not addressed, we were asked if we could “live with them”. Back door was missing a hinge pin, making it inoperable, reported this and followed up with a phone call to warranty service, no one ever came out and we ended up replacing ourselves after 3 plus days of no response. Found out today that our garage door is programmed the same as another home in the neighborhood, how does this happen? Quality of workmanship is subpar, kitchen cabinets don’t line up, nor does the surround in the master bathroom. Front porch was skim coated to fix a mistake and looks worse than before, driveway is cracked and joints aren’t cut properly. This isn’t our first home purchase, disappointing that corners were cut. ... More

I will start with the positives, the home was good value for the price paid and Lennar bought down the rate and covered closing costs. In terms of the home build itself I will say TERRIBLE quality control. Blatant errors that they tried to hide during the walkthrough then refused to fix when I brought them up. Only when I gave them a 0 out of 10 on their rating survey did they reach out to fix them. Even now after living here for roughly 2 months I am finding more and more things wrong. Uneven floors, nails poking up from under the carpet. Totally corporate, they just want to sell you a cheap house, get their check and move on. ... More

Overall a very good experience from initial showing to closing. Everyone was positive, and answered any questions or concerns!! Timing was pretty much as estimated from start to finish!!

Austin, Christie, and Nicole were awesome and made the process smooth and fast! Thank you for helping me get into my home!!

Every thing went easy and quickly

In an obvious attempt to keep costs down the quality between phases seems to decrease:( Eg: elimination of patios; elimination of front door e-locks; elimination of under.counter kitchen sink mounts; and elimination of double vanities in master bath. It took 2 months to get assigned mailbox. In the interim, it was necessary to drive to the post office daily.

Timbo has been awesome. He has addressed any of our concerns brought to his attention immediately. He explained what he would doing to correct any concerns in terms that we could understand. He has exceeded our expectations! We love our new home. It is everything we would hope that it be. This will be our forever home!