Lennar Reviews in Pensacola, FL

My experience was not the best. I loved my seller Rebecca and the builder Kent. They really are fantastic people. They were very responsive to issues and would get them fixed quickly. However, the lender side of Lennar was a nightmare. Larry and his team did not communicate well with each other or with my realtor. Actually, we were several months in before they actively included my realtor; which in turn made my experience more difficult and frustrating as a first time homebuyer. The right hand didn't know what the left hand was doing. I was given bad and inaccurate information and was made to resend info that I had submitted multiple times already in the portal. I would get info from one person saying everything was good and in a matter of minutes I would have another person saying all in going to hell. Nerve racking and frustrating is an understatement. ... More

The lennar staff is great . As for the quality of work done on house , poor quality on finishing and concrete . Most trim has big nail holes, broken pieces or poor patch work and even worse paint , if painted at all along the bottom trim, driveway has multiple cracks, chunks broken out, pitting , and exposed rock where finish wasn’t completed . This is a brand new construction build , things that should have been replaced were just attempted patch jobs . As for the Lvp floors, glue seeps through multiple seems throughout house, several planks are lifting and just left that way . Kitchen flooring deeply gouged and scratched. Between range and island . Final review will be based on if and when these issues are addressed and on what timeline they are fixed . Will leave this review anonymous as not to throw anyone under the bus until issues can be resolved . ... More

Lot of damaged items installed in home. Counter tops, shower and tub, towel rack. Finishing nails exposed in trim, glue all over floors from flooring install. Lack of quality for price.

Walls are crooked and you can tell by the baseboards, how hard is it for the superintendent to put a straight edge on it to check and say something to the framers to fix the issue, plumbing issues slow drain or no drain, had 3 plumbers out here to repair issues, flooring has issues, either scratched or scuffed, doors are squeaking bc they use mdf boards as door frames and the hinges are touching it, so when you open the door they make noise. Entire home was 379k and has no brick at all, it’s all Hardieboard, above garage I had to put caulking bc the siding had a1/2” gap and I didn’t want rain water to rot my new home away in a few years. One word - ridiculous of what they consider a good home builder. Conclusion - I would never buy a house from Lennar again. ... More

We moved forward with purchase, despite reading some of the previous reviews and homeowner issues. We submitted 6 warranty claims within 1 month of living in the home, which was not the issue as I anticipated "some" minor issues, however they were all a result of poor craftsman ship, what appears to be a rush to complete/ close and move on, and lack of attention to detail. Lennar Mortgage, which thankfully we did not use, was also difficult to work with, did not want to honor their verbal offers and wasnt until we were prepared to walk away did they decide to "stand by" their word and honor a purchase incentive. Our neighbors have all had similar stories with varying degrees of issues. Our issues (light switches not connected, grinder failures before moving in, seems and joints not lining up and stains set into flooring and carpet) were minor compared to some of our neighbors. I will say the vendors that have came out to repair issues have been courteous and timely. ... More

My experience began with a very energetic salesperson and loan processor who worked to get my home under contract. My experience went downhill from the time I did the final walkthrough, closing, and moving into a home that has lots of poor workmanship and materials. The final walkthrough was conducted by the Superintendent alone, no salesperson. The Title company, was horrid to say the least. We met with a Notary and no one from the Title company addressed us at all. The title company sent emails indicating that we were to return to the home after the closing, however there was no one here to meet us, we had to go find the Superintendent who showed us where the keys were. No one bothered to explain who we were to contact for utilities or where to pick up our mail as the mailboxes were not operable. The painters dripped paint on my tub, light switches, tile holders and the floors. The concrete installers missed a section of the back patio, so we had to except a glaring difference in the concrete or the section would be without concrete creating a breach between the patio and the back of the house. In the front walkway, the concrete is not only cracking, it is breaking up and we are being told that nothing can be done to correct the problem. The concrete in the garage is not level, and again we are being told that nothing can be done and if something is done, we will have two different colors of concrete in the garage. Nothing has been done so far, therefore, I do not trust Lennar as a builder and have serious regrets about my decision to purchase my home from Lennar. Unfortunately, I cannot recommend Lennar to anyone else. ... More

Poor construction management, doorknobs all over the house falling off doors, nails sticking up in the carpet, used razors found in the yard, literally dozens of instances of overspray, you can see points where studs are on the wall (not flush) Garage doesn’t actually fit things with the advertised depth (it’s a couple inches shorter, my truck would’ve fit if it was in fact the 20’ advertised). When I inquired about this I had no response. Lots of electrical and construction debris found in the back yard. All of this was after a home inspection that found unsecured roof shingles, missing insulation, even more overspray, broken microwave, damaged garage door, broken garage door opener, and a couple other issues (that’s just off the top of my head). ... More

Major delays from the start, then rushing to closing. Home was NOT ready during final walk through. Was promised at closing issues would be resolved before closing was over, but 6 hours after closing we still had workers in our home. Concrete was cracked upon move in, lights hanging out of ceiling, walls not painted, appliance parts missing, bowed walls, etc. Over all the structure/bones of the home are great; however the finishes are extremely poor quality. Getting a hold of people about issues has been nearly impossible. The build/buying process was a disaster, at least coming from a first time home buyer. They rushed the process to make up for delays, and cutting corners is definitely noticeable in the finishes of the home. ... More

Promises made are not always promises kept. We still have stickers on the outside of our windows and construction debris in our yard. I have no plants growing in my flower beds and the palm trees are only alive because we are watering them. The sink materials are plastic. Make sure everything is done before you close or it won’t get done for months.

We have known many people who have purchased a Breland home in our area and were happy with the quality and process of building their home. Shortly after we contracted to have them build our new home they sold out to Lennar. We were told that it would be seamless and nothing much would change. in our experience, everything changed. We thought the superintendent's job was to oversee the quality of work being done. Many obvious items were completed incorrectly or poorly and had to be fixed based on our request. After moving in we fixed many existing and new issues ourselves rather than waiting on them to address. Some of these included items such as reversed plumbing lines to tub temperature mixer/regulator, We understand that building a house isn't without challenges and things sometimes end up wrong, especially in our current labor environment. However, this doesn't relive the duties of those overseeing the process, who is the gatekeeper of the home's final quality and the new owners customer satisfaction. Word of warning, they will imply that you must use the builders title company. We found their fees high and their service worse. Insist on using your own local title company that employs people who care. ... More

House is still not finished. Workmanship is shorty. Repairs are not even scheduled timely and rarely completed when scheduled

As an investor I'm not sure I would ever purchase from Lennar ever again. My experience with the Lennar team in Pensacola was a nightmare and frustrating. They have you come in and put blue tape on all imperfections and giving you full confidence that these items will be fixed only to have you come back on closing day to show you that the imperfections we're taken care of when they weren' knowing that you are closing later that day they assure you that these items will be taken care of then they don't follow through. They also did a switcharoo of the person conducting the walkthru between the initial walk thru and the final walk thru so that the person conducting the final walk thru has an excuse to say that he wasn't there and didn't know about xyz. I have photos of every imperfection I took that we taped during our initial walkthru and they did not fix these in full during the final walk thru. By then they have removed all the blue tape so you can only take them at their face value which isn't worth much at all. Crooked if you ask me. Then lennar financing calls you when you're 70% within the process with your mortgage lender and throws your mortgage lender under the bus and tries to snipe you away from your current lender after talking crap about them and offering us a lower rate if we increased the price on the sale price we already negotiated and finalized. I have all the call logs and emails between lennar mortgage and I during that time and my realtor was notified as well along with the loan officer and we both were astounded by the unprofessionalism of this company. Give me the reigns on running this entire pensacola branch and I will fire most of the personnelle as this isn't the gold standard you expect from a company who supposedly has ethics and integrity to uphold. They also have a 60+ page contract, that you must review in full... Skip a page and you end up with them taking the shirt off your back. There's alot of loopholes within the contract that is only beneficial for lennar... It is not anywhere near a standard farbar contract. I can go on and on but this is more than enough to reflect why I rated this company low. ... More

The agent on site nice, but, she is supposed to be. That is the best and only best thing which can be said for the whole experience with Lennar. As far as the mortgage experience is concerned, if it were not for the incentives used I would not have used them. As to the subcontractors used, if they worked for me they would have to get better real quick or find another line of work. Subcontractors work rating is fair too poor and that can be appealed from floor, to ceiling, to outside.

Once you close they pretty much ignore you. My sod died within a month and they told me it was my fault for not watering it. They did not cover sod.