Lennar Reviews in Punta Gorda, FL

Communication throughout the process was poor. On the scheduled closing day, Lennar could not even communicate whether or not we were actually going to close on that day -- which was extremely frustrating. We learned the hard way that Lennar rushed to complete the project and some short cuts were taken -- which are still being addressed.

At the direction of the contractor, items were changed or removed because of supply issues? and this was nor communicated in all circumstances to us. We are missing items in our home that were included in the sales process but not installed prior to a "hurried" closing,

The biggest disappointment was the condition of the condo at closing. There were no kitchen or laundry appliances installed, one toilet didn’t work, no electric switch in MB, needed painting and dirty. It took 3 days before we could consider moving in. This seems to be the norm- close the deal then race like crazy to make it liveable. No apologies- that’s just the way it is. After 6 weeks of waiting for an electrician to fix the light switch on the MB counter, we went out and hired our own electrician to fix it. I am being kind with my ratings. We still wait for things to be fixed but no one comes. ... More

Disappointed clean up and workmanship on new home. Way too many call backs on several areas of finishing of condo.

Once we purchased the Home, you are no longer important. Make sure that the home they way it is supposed to be because once you move in you are on your own. You can complain as much as you want there is no urgency in fixing anything. We moved in to the Home end of June and now it is December the items we complained about prior to the move in have yet to be fixed. Get everything in writing when you purchase the Home since the Sales guy from Lennar promises a lot but delivers very little

Sales/Purchase contract was very long (60 some pages). The sales rep expected our signature in a day or two. It was unrealistic to review the contract and many condo docs so promptly. Construction manage Devin was very responsive and summoned trade resources the same day as the walkthru.

I would love for someone to contact me

When my unit was being built, I saw waste everywhere. When the people were working there and they left, they left all the doors open the air conditioners running, and the raccoons were defecating all over the floors in my unit. That is very unacceptable.

Overall we are satisfied with our purchase but there have been some hiccups. We have bought and sold over a dozen homes so this is not a new experience for us. This has been one of the rougher experiences we’ve had with a builder. Pros: -Price: you do get a lot of house for the money. The same sqft with other builders in the area would be a lot more. -Sales Rep: We worked with Joey and he was great to work with. He was very responsive and fought hard to resolve any issues or concerns very quickly -Floor Plans: They have some unique and well thought out floor plans to choose from. We liked that they had things that others didn’t. Cons: -The quality of workmanship is rather poor. We expected lower end finishes for the price point but several simple things were just sloppy (i.e., lots of paint drips on tile, banisters, windows, tubs, etc. All the Cat6 cable was wired incorrectly and I had to re-terminate all of them. Pieces of wood were left on our roof and are still there more than two months after we reported it. Garage floors are stained and have cuts, cracks, and chips all over. They tried to hide cracks in the cabinets by painting them. Chips in the tile just had a little calk/paint thrown over them in hopes we wouldn’t notice. Bath tubs all had drips of paint, caulk, or putty; one had rust spots. The house was not very clean when we moved in. Lots of window seals had dead bugs, one room had a giant dead bug stuck to the wall, all the bathtubs had wall dust and debris in them, several places they adjusted outlets or wall plates there was the dust/residue from removing the plates on the carpet, in the master closet (where the Cat6 terminates) they left all the wire clippings from terminating the Cat6 cables, etc. Just overall sloppiness that doesn’t leave the best impression when expect to walk into your shinny new home) -Warranty Rep: we were told that a warranty person was supposed to join us at our new home orientation and they did not. Apparently they were supposed to go over the warranty details, deadlines, how to register appliance warranties, give us a book of something, etc. and we didn’t get any of that. We’ve told them several times and no one seems to care. We’ve been told most the information now by neighbors but they are holding us to deadlines and such that have never been explained to us. -Walkthrough Report: The construction manager is the one who came to the walkthrough and many of the things brought up were never written on his paper. He told us that we didn’t need to write anything down because he was, but he never showed us his list, and half the stuff we brought up he didn’t include. He told us someone would be in touch as not everything would be fixed before closing. Now that we have access to the warranty portal we can finally see his list and even though no one has contacted us, everything on it is marked complete. Many things were not addressed; some are very obvious that they weren't even looked at and other things were not really addressed, just some hokey quick fix. Since no one contacted us, I resubmitted most the items that were on his list plus the others that he missed. Fortunately, we had a private inspection done and had sent them this list ahead of time so many of the things he didn't write down were on that inspection list but some of them that weren't we are now being questioned why we didn't have them on our walkthrough list. It's been a rather frustrating process. -Imperfections: we understand that nothing is ever going to be perfect but when you buy something new, you are expecting things to be new. Several items are damaged and thus far not being taken care of. I am still working with the warranty people but the most frustrating aspect is that our closing was pushed back because they wanted the house to be "perfect" before we moved in so it's frustrating that we have large cracks and chips in the garage floors, deep scratches in the kitchen sink that cannot be buffed out, scratches all over the microwave controls, and cracks in the kitchen cabinets. Not only were these not noticed BEFORE we did our walkthrough (which was the reason we were given for pushing the closing date), we are struggling to get some of them addressed because either "they weren't on our walkthrough report" or "that's within Lennar specs". It's frustrating to me that I bought a new house to avoid these kinds of fights yet I am still having to have them. Many of our neighbors are telling us of similar experiences so I highly recommend anyone building with Lennar heed this advice and be very forceful in what you want BEFORE you close. Afterwards, the battle becomes much more difficult. Overall, we are happy with our purchase. We love the house, the neighborhood, and neighbors. I just wish I would have been more discerning before we closed and insisted that I get, in writing, the list of things they would take care of before I signed. Our previous builders have been very easy to work with on these issues (and we had fewer of them) so we didn't stress it but should have. I would not tell anyone not to buy from Lennar, I would simply say, be VERY picky at your walkthrough and have a clear understanding before you leave what will/won't be addressed, what will be outstanding after you move in, who to contact if they don't contact you, etc. If you are not happy with those answers, talk about it BEFORE you close. That's all I would recommend. ... More

House wasn’t ready for the walkthrough. Quality of the workmanship was not what I expected out of Lennar and with the price of the home. With a lot of community things got resolved. After the closing the whole process of getting house keys, mailbox keys, gate pass and getting everything changed into our names and learning all the process and multiple sites has been stressful. I feel things could be streamlined so the whole process is not so stressful with closing and moving.

Second time home builder, first with Lennar. We knew we were going to be limited with the ‘upgrades’ with our new Lennar home, so we presumed it would help simplify and enhance the quality of the build all that goes with it. Unfortunately that was not the case, Inspection processes and procedures were not good. I mentioned we’ve build a home before, however with our build with Lennar, I was repeatedly told that issues identified on the “punch-lists” were being addressed… only to find out they were not! I was simply lied to by the construction manager I was working with. As of the time of this writing, we are still working through those same ‘punch-list’ items…now having to go through the Lennar Warranty processes and procedures which makes our days very disruptive and inconvenient as a new homeowner. Communication was sub par when it came to closing in on our closing date. We essentially were left confused as to when and how the closing was going to happen. It was a ‘scramble’ at our closing. Proactive communication (even if its a call explaining when and how things will take place should be a priority. The only savior in this was our salesman. He went above and beyond to help us during our challenges. Overall, I would come to expect more from a company/brand such as Lennar. I will defiantly be telling our ‘tales’ of this experience to others. ... More

Takes a while and several attempts to get someone to return your call or respond to a text or email.

Warranty Department and People are great!

A handful of items were not complete at the time builder delivered the home, including the lanai being uninstalled. We brought up the issue a week before closing and nothing was done to address our concern. We were asked to close despite the home being incomplete at the time of delivery.

Lennar fixed whatever issues I had, but there was a LOT and much of the painting/drywall/finishing issues should have been properly completed in the first place!

Beautiful location. However, we were disappointed with the quality of the product. Windows don't close properly, closet doors are not hung properly, Thermostat not functioning properly and dryer duct work not properly secured causing a leak. Lennar has responded and we are awaiting repairs.

The title company and loan portion of Lennar were better.

Once we gave the final deposit, We could not reach our Lennar person, Alisa. Even on our closing, she was not at the condo to give us the keys as was stated to us. When I reached out, she said they had a new closing team and she was not informed. She never even stopped by the condo to apologize and wish us luck. The gentleman who did receive us was Arthur. Nothing but a salesman!! By that I mean he could have cared less about us. The sale was done and he could have cared less about what we said or how we felt. My wife and I both worked in retail and NEVER would have mistreated a customer as we have been. We are not people who want to complain, but what is right is right and wrong is wrong. ... More

Once everything is finally done, the home overall is nice.

Sales people were friendly. Pool issues took over a month after closing to resolve. Clubhouse and amenities were to be built by summer of 2021. They have yet to break ground. Response to punch list issues has been prompt. Typical production builder.

house is nice...needs more dedication from workers doing a better job,,,warranty work is slow

Extremely disappoinred in the home rep assigned to me as well as the hoa management company. They are inattentive to home owners needs and basically useless. The project manager, Joe Cantore is wonderful and truly the only positive person I have met there. He is on a class above all others and should be commended for his fine work.

Very few options for upgrades / workmanship poor with cabinets and doors/trim etc. not a very organized walkthrough process to deliver a million dollar purchase - I’ve had much better closing delivery for an automobile purchase.

Very deceiving sales tactics by our agent. Steered us away from the property we wanted by telling us there would be a bidding war for it. No bidding war happened as property is marked down now. Just would have liked to purchase what we wanted as we were first to buy.

Very unsettling not getting towel bar in the bathrooms. Thermostat was not compatible with WiFi when we were told many times it was we had to dog it with the Ac company to get it resolved ( had to change thermostat)?Chris did help us reimbursed. The soil has many rocks and construction materials in the soil. No light in the pantry. No support with smart appliances, door and ring setups. The dinning room light outlet box was not center to the room we had to pay to have it corrected. All and all it was a frustrating experience.