Lennar Reviews in Punta Gorda, FL

When my unit was being built, I saw waste everywhere. When the people were working there and they left, they left all the doors open the air conditioners running, and the raccoons were defecating all over the floors in my unit. That is very unacceptable.

Overall we are satisfied with our purchase but there have been some hiccups. We have bought and sold over a dozen homes so this is not a new experience for us. This has been one of the rougher experiences we’ve had with a builder. Pros: -Price: you do get a lot of house for the money. The same sqft with other builders in the area would be a lot more. -Sales Rep: We worked with Joey and he was great to work with. He was very responsive and fought hard to resolve any issues or concerns very quickly -Floor Plans: They have some unique and well thought out floor plans to choose from. We liked that they had things that others didn’t. Cons: -The quality of workmanship is rather poor. We expected lower end finishes for the price point but several simple things were just sloppy (i.e., lots of paint drips on tile, banisters, windows, tubs, etc. All the Cat6 cable was wired incorrectly and I had to re-terminate all of them. Pieces of wood were left on our roof and are still there more than two months after we reported it. Garage floors are stained and have cuts, cracks, and chips all over. They tried to hide cracks in the cabinets by painting them. Chips in the tile just had a little calk/paint thrown over them in hopes we wouldn’t notice. Bath tubs all had drips of paint, caulk, or putty; one had rust spots. The house was not very clean when we moved in. Lots of window seals had dead bugs, one room had a giant dead bug stuck to the wall, all the bathtubs had wall dust and debris in them, several places they adjusted outlets or wall plates there was the dust/residue from removing the plates on the carpet, in the master closet (where the Cat6 terminates) they left all the wire clippings from terminating the Cat6 cables, etc. Just overall sloppiness that doesn’t leave the best impression when expect to walk into your shinny new home) -Warranty Rep: we were told that a warranty person was supposed to join us at our new home orientation and they did not. Apparently they were supposed to go over the warranty details, deadlines, how to register appliance warranties, give us a book of something, etc. and we didn’t get any of that. We’ve told them several times and no one seems to care. We’ve been told most the information now by neighbors but they are holding us to deadlines and such that have never been explained to us. -Walkthrough Report: The construction manager is the one who came to the walkthrough and many of the things brought up were never written on his paper. He told us that we didn’t need to write anything down because he was, but he never showed us his list, and half the stuff we brought up he didn’t include. He told us someone would be in touch as not everything would be fixed before closing. Now that we have access to the warranty portal we can finally see his list and even though no one has contacted us, everything on it is marked complete. Many things were not addressed; some are very obvious that they weren't even looked at and other things were not really addressed, just some hokey quick fix. Since no one contacted us, I resubmitted most the items that were on his list plus the others that he missed. Fortunately, we had a private inspection done and had sent them this list ahead of time so many of the things he didn't write down were on that inspection list but some of them that weren't we are now being questioned why we didn't have them on our walkthrough list. It's been a rather frustrating process. -Imperfections: we understand that nothing is ever going to be perfect but when you buy something new, you are expecting things to be new. Several items are damaged and thus far not being taken care of. I am still working with the warranty people but the most frustrating aspect is that our closing was pushed back because they wanted the house to be "perfect" before we moved in so it's frustrating that we have large cracks and chips in the garage floors, deep scratches in the kitchen sink that cannot be buffed out, scratches all over the microwave controls, and cracks in the kitchen cabinets. Not only were these not noticed BEFORE we did our walkthrough (which was the reason we were given for pushing the closing date), we are struggling to get some of them addressed because either "they weren't on our walkthrough report" or "that's within Lennar specs". It's frustrating to me that I bought a new house to avoid these kinds of fights yet I am still having to have them. Many of our neighbors are telling us of similar experiences so I highly recommend anyone building with Lennar heed this advice and be very forceful in what you want BEFORE you close. Afterwards, the battle becomes much more difficult. Overall, we are happy with our purchase. We love the house, the neighborhood, and neighbors. I just wish I would have been more discerning before we closed and insisted that I get, in writing, the list of things they would take care of before I signed. Our previous builders have been very easy to work with on these issues (and we had fewer of them) so we didn't stress it but should have. I would not tell anyone not to buy from Lennar, I would simply say, be VERY picky at your walkthrough and have a clear understanding before you leave what will/won't be addressed, what will be outstanding after you move in, who to contact if they don't contact you, etc. If you are not happy with those answers, talk about it BEFORE you close. That's all I would recommend. ... More

House wasn’t ready for the walkthrough. Quality of the workmanship was not what I expected out of Lennar and with the price of the home. With a lot of community things got resolved. After the closing the whole process of getting house keys, mailbox keys, gate pass and getting everything changed into our names and learning all the process and multiple sites has been stressful. I feel things could be streamlined so the whole process is not so stressful with closing and moving.

Second time home builder, first with Lennar. We knew we were going to be limited with the ‘upgrades’ with our new Lennar home, so we presumed it would help simplify and enhance the quality of the build all that goes with it. Unfortunately that was not the case, Inspection processes and procedures were not good. I mentioned we’ve build a home before, however with our build with Lennar, I was repeatedly told that issues identified on the “punch-lists” were being addressed… only to find out they were not! I was simply lied to by the construction manager I was working with. As of the time of this writing, we are still working through those same ‘punch-list’ items…now having to go through the Lennar Warranty processes and procedures which makes our days very disruptive and inconvenient as a new homeowner. Communication was sub par when it came to closing in on our closing date. We essentially were left confused as to when and how the closing was going to happen. It was a ‘scramble’ at our closing. Proactive communication (even if its a call explaining when and how things will take place should be a priority. The only savior in this was our salesman. He went above and beyond to help us during our challenges. Overall, I would come to expect more from a company/brand such as Lennar. I will defiantly be telling our ‘tales’ of this experience to others. ... More

Takes a while and several attempts to get someone to return your call or respond to a text or email.

Warranty Department and People are great!

A handful of items were not complete at the time builder delivered the home, including the lanai being uninstalled. We brought up the issue a week before closing and nothing was done to address our concern. We were asked to close despite the home being incomplete at the time of delivery.

Lennar fixed whatever issues I had, but there was a LOT and much of the painting/drywall/finishing issues should have been properly completed in the first place!

Beautiful location. However, we were disappointed with the quality of the product. Windows don't close properly, closet doors are not hung properly, Thermostat not functioning properly and dryer duct work not properly secured causing a leak. Lennar has responded and we are awaiting repairs.

The title company and loan portion of Lennar were better.

Once we gave the final deposit, We could not reach our Lennar person, Alisa. Even on our closing, she was not at the condo to give us the keys as was stated to us. When I reached out, she said they had a new closing team and she was not informed. She never even stopped by the condo to apologize and wish us luck. The gentleman who did receive us was Arthur. Nothing but a salesman!! By that I mean he could have cared less about us. The sale was done and he could have cared less about what we said or how we felt. My wife and I both worked in retail and NEVER would have mistreated a customer as we have been. We are not people who want to complain, but what is right is right and wrong is wrong. ... More

Once everything is finally done, the home overall is nice.

Sales people were friendly. Pool issues took over a month after closing to resolve. Clubhouse and amenities were to be built by summer of 2021. They have yet to break ground. Response to punch list issues has been prompt. Typical production builder.

house is nice...needs more dedication from workers doing a better job,,,warranty work is slow

Extremely disappoinred in the home rep assigned to me as well as the hoa management company. They are inattentive to home owners needs and basically useless. The project manager, Joe Cantore is wonderful and truly the only positive person I have met there. He is on a class above all others and should be commended for his fine work.

Very few options for upgrades / workmanship poor with cabinets and doors/trim etc. not a very organized walkthrough process to deliver a million dollar purchase - I’ve had much better closing delivery for an automobile purchase.

Very deceiving sales tactics by our agent. Steered us away from the property we wanted by telling us there would be a bidding war for it. No bidding war happened as property is marked down now. Just would have liked to purchase what we wanted as we were first to buy.

Very unsettling not getting towel bar in the bathrooms. Thermostat was not compatible with WiFi when we were told many times it was we had to dog it with the Ac company to get it resolved ( had to change thermostat)?Chris did help us reimbursed. The soil has many rocks and construction materials in the soil. No light in the pantry. No support with smart appliances, door and ring setups. The dinning room light outlet box was not center to the room we had to pay to have it corrected. All and all it was a frustrating experience.

Our purchase experience with Nate was very good. He was very attentive, personable and responsive. The lack of choice in materials selection was an issue. We found multiple metals used for fixtures rather than just one, i.e. mixture of brushed nickel and chrome versus just one. Examples of poor workmanship are everywhere. They used caulk to keep pavers in place on front stoop versus using cement. Painters are sloppy. Light fixtures weren’t reinstalled after painting. Numerous holes exist in installed sod lawn. Our punch list of items requiring attention exceeds 20 so far and we’ve only been in the house for 2 weeks. The Company needs major improvement in quality control practices. Those are some of the negatives. On the positive side, in addition to an excellent sales representative, the community is well designed, the style of home is very pleasing, company staff is responsive when called upon to get things fixed. Conclusion, for the priced paid, Lennar needs to step up it’s game on the quality control front.. It seems the company prefers taking shortcuts to get homes done so they can get paid and they’ll deal with the quality issues latter. Not a good strategy. ... More

We bought the model home and it was listed with a pool heater for hot tub and pool. No heater! It’s been two months since we closed. No garage door openers, ceiling fan and light and living room still doesn’t work! Stove good has lights falling out, landscape is old dirty and dying, this is not acceptable. Unhappy customer for sure!

After a six month delay we are in. The excitement when we first signed contract was quickly diluted by the time we moved in. A lot of having to do things twice. Example, air conditioning vent was damaged yet they installed anyway. We pointed out Bathroom window installed crooked yet they continued to sheet rock and tile only to have to remove the tile and sheet rock to fix the window. We found busted roof tiles, our house had walls and trusses up. On both sides of our house lots were still dirt, yet those two houses were completed and sold before ours. Our construction manager was let go yet nobody told us so projected stood still for almost three weeks. The next construction manager made things happen. Understand most items have been taken care of, but other items were letting go. Moving in our brand new home was just another day and not the euphoric event we thought it would be… ... More

As off today I haven’t gotten the respond to a damage tile. The unit was deliver dirty and with issues. Not happy at all horrible company

Where Lennar fails is communication. From the day I put my deposit down till I closed (which was about 10 months) I only heard from Lennar when they needed my money. As far as communication with me during the building process there was none..none at all. If I wanted any information I had to call. As far as after I moved in communication did not improve. I would E-mail for information and not hear anything thing back when I turned annoying I was then informed that yes, I received your E-mail but I'm waiting on information. So, no communication at all.

The bones of our house are great but the finish detail is awful. Our agent did a good job working with us but construction and communication regarding the construction was disappointing. There were months when are house just sat there and nothing was done. Then the hurricane hit and the hurricane became the reason for no or slow movement on the house. Once we finally closed and moved into the house, the disappointment continued! Paint and finish work on the house are awful. Multiple interior doors need repaired or replaced. Paint and flooring need to be repaired or cleaned. When you buy a few house, I realize touch ups are needed but it has been ridiculous. ... More

the closing process seemed rushed...Lennar should allow small upgrades during construction...ie Noseeum screens...light fixtures etc