Lennar Reviews in Punta Gorda, FL

Lennar closes on properties way before they are ready. Many kitchen cabinets were damaged, drywall, painting and stucco was very sloppy, back lanai was never put on until a month after closing and half the electrical outlets don’t work.The list goes on. The repairs are being addressed fairly quickly but is a slow process as each repair is a different tradesperson. It appears to be a fairly well built home but the quality of their workmanship in their finished product is lacking.

Closing was delayed three times. There's no coordination between the closing department and the sales/construction people. There are still a couple of outstanding issues from closing 6 weeks ago. The pool heater has never worked and it's a ridiculous length of time to get service.

Our purchase was marred by the end of the process. The walk through (via video) was impossible because so many things had not been completed (carpet not installed, appliances not in place, cabinet hardware not installed, no shower enclosure, heating and air not operational and so on). How does the builder expect a customer to close under those conditions? They should not. The closing was driven by the builder's fiscal quarter end and not the satisfactory completion of the unit. Something is wrong when they're still painting the interior even after closing. To satisfy shareholders in the short run while shortchanging the customer is a poor trade off. The builder's management should be ashamed. Furthermore, followup to punch list items has been poor. The builder's product isn't all bad, but customer satisfaction is clearly not a priority. Based on our experience I could not recommend the builder to others. It's too bad. Fundamentally they seem to be able to produce a decent product and a respectable value. In my opinion, the adage "penny wise and pound foolish" describes their business approach to the customer experience. ... More

Should finish projects before closing!

You use by far the cheapest products from appliances to folding doors Worst of all is the exhaust vents on the roof. When the wind blows the flapper inside bangs and bangs. I’ve looked at a sample vent and it is cheap cheap cheap With no real fix Mgmt tells me to but my own and install it Wow I won’t recommend your product in the future

Just weeks after moving in all nine upper kitchen cabinets came loose from wall and exploded when they hit the floor.....glass flew to every corner of lower level. All dishes shattered!!! Small grandkids had just finished making breakfast on counter below cabinets and would have been seriously insured or worse! Lennar found that all cabinets were screwed into wallboard/paper only!

Too many bad examples of poor customer experience to list. Our Landscaping is a joke, The warranty system is awful to work with. I would not buy another home from Lennar if they gave it to me.

Experience with work completion dates, delayed closing dates to quality of work has been sub par. Our independent realtor has been fantastic and guided us through the entire process based on prior experiences. We are in the warranty period with a number of issues needing to be addressed. The verdict is still out on this process.

Poor after sales call backs and refusal to correct drainage issues. Customer service is poor.

Would not be coerced into closing until house complete with just a few items to clear. We experienced no baseboard, no electric in areas, no glass in shower door, missing door handles. On and on. Too much pressure to get money in the bank for executives.

Expect to be frustrated going through the process. Lennar mad us close on our house before it was ready - the finance people must run the show. They somehow got the CO but our AC didn't work, we had missing drawers, a vent cover, the pool didn't work, missing tile, a warped wall, and more. I asked them to redo many areas of trim and the redo was worse than the original. The subs are not really skilled craftsmen so expect a lot of uneven, misaligned, or warped areas. They do respond to warranty request if you are willing to put a lot of work into submitting, tracking, scheduling, and talking to them and their subs. We are two months in and still waiting for lights on garage, the pool heater to get turned on, trim work to get finished, electrical items to get corrected. The construction manager is a nice guy but he doesn't wright anything down or follow up. So the subs seem to ignore him knowing he probably will not remember or follow up. ... More

Pushed through the process by Salesperson like cattle at the “sale call”. Home incomplete, pushed to sign off on multiple incomplete items. Financing process tedious beyond acceptable. Only bright spot of the process is the Superintendent in charge of “punch out” process is apparently the only person in the Corporate machine that cares!

Two weeks before closing, we walked through and discussed the defects that needed to be addressed. (We also missed several defects). We walked through on closing day and not one single thing on that list was fixed. As for warranty issues it seems that once we are told “that’s normal”, even though it is not normal. That’s it, no recourse.

We moved in and it wasn’t ready. I kept asking are we still closing end of May, is it done and was told yes and in fact it was not. We have been here since end of May and things still need done. They are getting down slowly. It would have saved a lot of headache for us, if it was done prior to move in. Fortunately, my husband works from home, so he can be here when people come to fix things. We paid almost a quarter of a million dollars for this brand new house and don’t feel we should be going thru this hastle.

Aside from Arthur R., our salesperson, who was wonderful to work with, the rest of the process of acquiring our veranda was not a pleasant experience. Shotty workmanship, rushing to get us closed when the condo was far from being ready, lack of communication, no followup with items needing attention, and more than anything, the mortgage process was so frustrating! even getting the closing paperwork by mail was a problem. Having been in real estate, buying and selling new homes as well as resale properties for more than 35 years, and helping folks with their mortgages, we must say that this transaction was not what we anticipated. We doubt that you will publish this, but did want someone at Lennar to know about our experience. ... More

There is a lack of pride in workmanship and construction of my home that shows in every level. i feel like i have been robbed. buying a new home is supposed to be a happy once in a life time experience, instead i am spending every day trying to have too many things replace or repaired. on a positive note, the warranty department is excellent and is working hard to rectify all issues.

Closing was delayed many times. Last time delay was the day before closing and being out of state we had no place to go. It seems once you had the money, we had wired full payment 2 weeks before closing, that's all you care about. Lennar Wanted documents signed when items were not complete, just trust them. Closed in February still have a check list of items not completed. Amenities still not complete but HOA fees are still collected.

The construction process was very poor with poor quality observed in multiple areas. Although our construction manager was very helpful after closing, it was obvious that he had little or nominal control over the process. Quality control check points need to be established to enhance the customer experience and improve overall quality of the home

Bought sight unseen. Never received alarms/internet stuff. Had to ask after we moved in. A/C didnt work, garage door opener doesnt work, tiles are cracked, dryer smells like its on fire. We have a long list. We have a virtual meeting today and still havent received an email about how that works

The house is beautiful, but overall the finish touches of the houses are not very well done. So many cosmetics issues. But our really bad issue is that since we move to the house the refrigerator is not working properly, I am been calling Electrolux and I am been here for almost 2 months and the part is not coming yet. The wait calls to get a hold of a agent is always around an hour, and is a company on the side that is the one that I have to deal. I called and informed this to a Lennar associate but still I do have to resolve this issue. Very disappointed that I have to buy a small refrigerator because my NEW HOUSE it doesn’t come with a good one. Thank you! ... More

Once the house is inspected and approved for occupancy, it should be completed - ours has many issues to be resolved.

From the drywall to the outside of the house, the workmanship is far below standard. Example: Outlet covers that fall off when you put in a plug. I can't believe I paid this kind of money for the value of the workmanship. Many corrections still not completed after almost two months living in the house.

We love our floor plan but are extremely disappointed with the quality of work on the house and feel like short cuts were probably taken. We are also displeased with the bidding and made the whole process feel like a car sales deal and more like a number not a home buyer. I wouldn’t recommend Lennar to anybody.

Don't close until you are satisfied with the condition of the home!! We were told to come down from Wisconsin and that they were ready to close. When we arrived the home was a mess and not even close to ready! Lennar will eventually make things right, but WOW, what a struggle to get there!

Get an understanding IN WRITING that Lennar will not schedule / force closing until the house is fully complete.