Lennar Reviews in Punta Gorda, FL
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What Punta Gorda Homeowners Have to Say About Lennar.
Read all 467 verified reviews from homeowners that built a new home with Lennar in the Punta Gorda area. Punta Gorda homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Punta Gorda Area
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Customer Reviews
Sales process was most disapointing
- Brian M.
- Verified HomeBuyer
- November 19, 2024
- Punta Gorda, FL
When evaluating purchase for Coach Home in Dec of 23 we were told completion would be in Q1 of 25. Contract stated that completion would be in Dec of 24. Actual completion was moved to Oct putting us under a financial strain to sell exit house in poor sales market of the summer and early fall months. We asked for help from Matt to move us to a later build in the schedule and that was met with cold indifference. HIs response was "you have to sell the house for loose your deposit." Financing options with Lennar were quite suspect. Offer of reduced closing costs were tied to using Lennar ...
Lennar responded:
Good afternoon ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Randy
- Randy N.
- Verified HomeBuyer
- September 06, 2024
- Port Charlotte, FL
Terrible is all I can say. Being lied to is another reason not to buy a new home from Lennar.
Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced with your new home purchase. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have specific items that have not yet been addressed and you would like us to help you follow up on these, please send us an email referencing this review to LennarNews@Lennar.com with details of your concern. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Do yourself a favor and purchase elsewhere . . .
- David R.
- Verified HomeBuyer
- July 05, 2024
- Punta Gorda, FL
while we like the floorplan, the location of the development, and the view we have from our back lanai, the poor quality of construction, Lennar's slow response to issues and general poor attitude toward customers leaves a great deal to be desired. We cant in good conscious recommend Lennar, and sadly would suggest those looking, look elsewhere
Lennar responded:
Good afternoon David,
Thank you for sharing your experience with us. We are sorry we have fallen short of your expectations. We understand how frustrating it can be to see your issues are not being resolved promptly. I will share your comments with upper management for their review.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Sooo sad
- Mitchell H.
- Verified HomeBuyer
- April 22, 2024
- Port Charlotte, FL
Drywall work is some of the worst I’ve seen. I will have to do the repairs myself. The repairs Lennar had done are crap at best. As bad as the drywall is the painting and caulking is way worse. It took two months to get our mailbox keys. My wife called to get answers and was yelled at. This box isn’t big enough for all our complaints.
Lennar responded:
Good afternoon Mitchell,
We appreciate you taking the time to send your review. We are truly sorry that the quality of your home did not meet your expectations, and that you had an unpleasant experience with customer service.
I have opened a Corporate Case on your behalf and have notified upper management for their follow-up in this matter.
Total Score 1
Quality 1
Trustworthiness 1
Value 4
Responsiveness 1
Built four homes in my lifetime this is the worst builder and crew and general Forman ever no one does their job
- Carriann C.
- Verified HomeBuyer
- April 18, 2024
- Punta Gorda, FL
Paid cash. Money had to be paid prior to closing. Which was prior to walk through. On Walk through house had a ton of problems and issues and was not even completed. Never had a second walk through which in New York is unheard of to fix all the problems. Morning I closed not one issue on walk through list was addressed and the house still was not finished. To date two months later the home is still not complete let alone items on walk through complete. Now I’m being told I have to take pictures and do item by item on website. Everyone passes the buck not one person handles the situation. It ...
Lennar responded:
Good morning Ms. Carriann, We appreciate you sharing your feedback and are incredibly sorry to hear about the issues you've encountered with your new home. I have opened a corporate case for you and informed upper management in your division for their immediate attention and follow up.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible
- Anonymous
- Verified HomeBuyer
- April 18, 2024
- Punta Gorda, FL
Lennar builds so cheap, finishing work absolutely horrible, rush to close to make there quarter. Not even the faucets are strait... on the other side, they have some good people that respond and work hard with their limited resources. Fantastic property, amenities and neighbors!
Lennar responded:
Thank you for taking the time to share your feedback. We are sorry to hear that you felt rushed to close. We have a warranty program in place to address any warrantable issues after the home is built, please make sure to submit your warranty/service request via Lennar.com.
We do appreciate you highlighting the fantastic property, amenities, neighbors, and the hard work of some of our team members. We are delighted to know you are happy enjoying your new Lennar Home.
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 2
The construction / sales dept has NO follow up
- Joan W.
- Verified HomeBuyer
- March 19, 2024
- Punta Gorda, FL
Buying a home from Lennar is like buying and RV. Once you buy it your salesperson drops you like a bad habit. Arthur our salesperson won't call or email you back and then when asked about he states he tried but I wouldn't return his call. which is a bold face lie. Chris the construction person was supposed to get back with me in a couple of day about an issue. It has been over two weeks. So in conclusion , If Lennar folks can't honor their word what good are they? I mean after all how much effort does it take to respond to a buyers Issue? It speaks to the culture at Lennar where ...
Lennar responded:
Hi Joan, we want to apologize for the issues that you have experienced during your purchase with Lennar. We always want to stay connected to our homeowners during the homebuying process and even after post close. We will be informing the appropriate teams about this situation. -Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Service Dept Bailout
- Jeffrey G.
- Verified HomeBuyer
- March 19, 2024
- Punta Gorda, FL
A 1500-unit development with no onsite sales manager. Sales department was not organized on what is going on with the development. Construction personal are drive by superintendents, that let the subcontractors do what they want without supervision or direction. Lennar's in field creed is to pass all mistakes onto the service department. Building wasn't finished during walk through or closing. Hats off to Maria Vasquaz of the service department to finish off the buildings and do it efficiently and make many homeowners happy.
Lennar responded:
Hi Jeffrey. We are sorry to hear that you experienced a negative situation with or construction team and we are going to be informing our team about this so we can help drive improvement. -Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Home purchase
- Aleksandr T.
- Verified HomeBuyer
- October 18, 2023
- Port Charlotte, FL
Worst experience in my life
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Homeowner in Babcock National
- Anonymous
- Verified HomeBuyer
- October 18, 2023
- Punta Gorda, FL
Our salesperson was dishonest and unresponsive. He used high pressure tactics and forced us to close on an unfinished home (or lose our deposit). Workmanship for an executive home was abysmal. Follow up post sale was non existent with numerous unreturned calls. There has been a complete lack of coordination to get problems rectified. This company is all about moving units and quality is not even factored in.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Extremely disappointment
- Jan Z.
- Verified HomeBuyer
- August 22, 2023
- Punta Gorda, FL
7 Months delayed, no proper progress updates during this time, incomplete things, did not provide what they told\showed me. Very un-professional dis-organized procedure was not expected from Lennar. Still trying to get things done with no timely response.
Lennar responded:
Good afternoon Jan, We're sorry to hear that you were disappointed with our service. Please do not hesitate to contact us and share more details so we can improve our service by sending an email to LennarCares@Lennar.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Not happy overall
- John M.
- Verified HomeBuyer
- August 22, 2023
- Port Charlotte, FL
Not happy with hundreds of 1 star reviews on Lennar.
Lennar responded:
Thank you John for your feedback. If you have any outstanding issues you would like to share with us, please do not hesitate to contact us at LennarCares@Lennar.com so we can follow up with you.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Very Slow to Address Maintenance Issues .
- Carole D.
- Verified HomeBuyer
- August 11, 2023
- Port Charlotte, FL
During my final walk- through inspection, I noted several items that needed taken care of and informed the Lennar builder representative of these requests (kitchen cabinets missing shelves, sloppy sheetrock mud and exterior paint already starting to peeling to name a few.) After being assured that these items would be corrected, I proceeded to sign my closing documents. After 7 weeks of moving into my new home, and several phone calls and messages being sent to the builder's office requesting service, I am still waiting for these items to be taken care of. In addition to this, I had the ...
Lennar responded:
Hi Carole, we are sorry to hear about your negative experience. If there is anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Poor customer service. No urgency what so ever. Only concerned with getting the property closed.
- Bruce B.
- Verified HomeBuyer
- August 05, 2023
- Port Charlotte, FL
No words to share anything positive about this experience.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Very poor quality build, dishonest sales process
- Gerard K.
- Verified HomeBuyer
- July 18, 2023
- Punta Gorda, FL
Production home with little to no attention to detail, By far the worst quality build in my 40 years and 8 new homes. Lennar is more interested in closing new homes than customer satisfaction. Beware of the closing process,
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Lennar
- Anthony C.
- Verified HomeBuyer
- July 11, 2023
- Punta Gorda, FL
Not sure how this company can clear any letter of occupancy. The house is still incomplete. They FORCE you to close before the home is complete so they can hit their end of the quarter quota.
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Bad, start to finish...
- Anonymous
- Verified HomeBuyer
- June 14, 2023
- Punta Gorda, FL
To say we are disappointed is an understatement. The craftsmanship and quality of work are subpar to say the least. External doors installed incorrectly, closet doors damaged or not even installed, bed and bath doors hung wrong. The drywall and paint were just slapped up with no attention to detail. Windows installed, but don't actually lock. The QC team marked things to be fixed, but they never were, nor was the house/floors cleaned prior to us closing. If we could give them 0 out of 5, we would.
Lennar responded:
We are sorry to hear about your experience. Please send a message to us at LennarCares@lennar.com with the details of your concerns, so we can review and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
New home experience
- Robert G.
- Verified HomeBuyer
- April 19, 2023
- Punta Gorda, FL
The workmanship is the worst I have ever seen. The follow up is almost nonexistent. Customer service is slower than slow. It takes for ever just to get a return call.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible customer service
- Gary H.
- Verified HomeBuyer
- February 28, 2023
- Punta Gorda, FL
Flat white paint on walls! Really No light fixtures or fans? Really You call yourself a quality builder? Terrible customer service. No updates on status. Treat customers very poorly.
Lennar responded:
Hi, thank you for this detailed review. We are sorry to hear your experience with our customer care team has not been the best. If there are any issues that have not been addressed, please do not hesitate to contact us directly at Lennarcares@lennar.com, so we can follow-up with the local team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not very good
- Donald W.
- Verified HomeBuyer
- February 21, 2023
- Punta Gorda, FL
If everything gets done I’ll change my mind
Lennar responded:
Hello Donald, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at Lennarcares@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Owner, in Babcock Ranch
- Anonymous
- Verified HomeBuyer
- February 21, 2023
- Punta Gorda, FL
Owner, in Babcock Ranch
Lennar responded:
Hello and thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at Lennarcares@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Jason
- Jason S.
- Verified HomeBuyer
- February 14, 2023
- Punta Gorda, FL
Ha just talk to your vp
Lennar responded:
Hello Jason and thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at Lennarcares@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 3
Many thing not included shower’s door pool kit and more
- Serge L.
- Verified HomeBuyer
- January 31, 2023
- Punta Gorda, FL
The cabinet is very low quality compare to what the rep told me i will received
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
VERY POOR
- Connie L.
- Verified HomeBuyer
- January 25, 2023
- Punta Gorda, FL
Lennar has been a nightmare from day one. I was threatened with taking my retirement to a large fine if I didn't close when Lennar wanted to close. On the day of closing Lennar was not ready and the unit was certainly not completed. I closed on Dec 5, 2022 and as of today Jan 25,2023 I still cannot move my belongings in because the doors and windows still will not lock/open. I have contacted and have been promised by many of Lennar people and still no resolution. I have had to pay an additional $1000 for storage because I cannot move in my condo. I have other issues such as the front entrance ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not a happy experience
- Augusto G.
- Verified HomeBuyer
- January 18, 2023
- Punta Gorda, FL
To many mistakes in the construction phase broken window glass and sliding glass doors to the lanai leaking water in the sink!!! Terrible
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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